Occupancy rate
100%
Higher than the North Carolina average: 76.4%Our Promise Care Homes at Durham
Assisted Living · Durham, NC
Our Promise Care Homes at Durham
Assisted Living in Durham
Overview of Our Promise Care Homes at Durham
Surrounded by trees in Bay Point Drive, Durham, NC, Our Promise Care Homes at Durham is a distinct community that focuses on assisted living. The community goes above and beyond to provide a haven for up to six residents while providing them with top-tier care and support around the clock to live their daily lives without hassles. With a dedicated and highly trained team, residents can rest their worries knowing a trusted community has their backs.
Enjoy a jam-packed calendar of enriching activities and stimulating programs to maintain a blissful and healthy lifestyle. Have hassle-free dining with nutritious and delightful home-cooked meals that cater to dietary needs and tastes. Physical, occupational, and physical therapy are also provided alongside in-house physician visits to ensure residents get better to gain meaningful experiences in their golden years.
6-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score: 19 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy
Higher than the North Carolina average: 76.4%Occupied beds
6 / 6
Average residents per home in North Carolina
85 per day
StatusActive
CountyDurham
License NumberFCL-032-178
What does this home offer?
Housing Options: Private Rooms
Building Type: Single-story
Dining Services
Recreational Activities
Types of Care at Our Promise Care Homes at Durham
Assisted Living
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
The data displayed corresponds to the last 10 years.
12 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Results
8 resulted in violations
4 found no issues
Show Inspection Reports
Latest inspection
Date
November 13, 2024
Annual Inspection7 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
North Carolina average: 46 deficiencies
1 Penalty — $800 total
2023-04-18: 10A NCAC 13G .0302 (b) - Design And Construction
Level: A2 · Amount: $800 · Status: Paid in Full
Inspection Report Summary for Our Promise Care Homes at Durham
The most recent inspection on November 13, 2024, identified deficiencies related to tuberculosis testing and medication administration errors for one resident. Earlier inspections also noted issues with tuberculosis testing documentation and evacuation capability discrepancies, as well as a prior deficiency involving medication aide training documentation. The main themes across reports include compliance with tuberculosis testing requirements, medication administration and documentation, and resident evacuation preparedness. Complaint investigations were not listed in the available reports. The pattern of findings suggests ongoing challenges with regulatory compliance in these areas, with no clear improvement trend evident.
Our Promise Care Homes at Durham Reviews
Share your thoughts and experiences about Our Promise Care Homes at Durham. Let’s celebrate the stories that make a difference!
Maria Bunch
BEWARE
This review is specific to the home in Chapel Hill but they are all run by the same person.The absolute negligence and incompetence of Brian Quenniville, the owner / manager of this home, are astounding. My mom lived in this home for a very brief period. The 3rd night there, a staff member literally pried her cherished diamond wedding set from her finger and stole it. A few weeks later, after I'd installed a camera, another staff member was recorded ABUSING Mom. Finally, about her 3rd month there, I came to visit as usual and found her in the bed covered in bruises and crying in immense pain. I asked the staff what had happened and was told she'd fallen out of her wheelchair a day prior, and that she had laid on the floor, yelling out for help, for 40 mins with the heavy custom made chair on top of her. The staff was outside. NO ONE notified me- her daughter and HCPOA,, or her husband. The staff notified Brian. He did nothing. NO ONE sought medical care for her. When I found her, i had her taken by EMS to the hospital, where she ultimately DIED from internal bleeding due to her injuries in the home.You can find a full report of this from DSS. The home was cited for multiple errors of negligence and for causing her death.What do you like most about living here?
Answer: My mom had jewelry stolen here, was abused here, and ultimately DIED as a result of astounding negligence.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: Avoid
How was the units offered in this community?
Answer: Avoid
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Avoid
Are there any hidden fees or unexpected charges?
Answer: Avoid
Would you recommend this community to others looking for senior living options?
Answer: No.
Is there anything you wish you knew before moving in?
Answer: Avoid this place if you love your family
BEWARE
This review is specific to the home in Chapel Hill but they are all run by the same person.The absolute negligence and incompetence of Brian Quenniville, the owner / manager of this home, are astounding. My mom lived in this home for a very brief period. The 3rd night there, a staff member literally pried her cherished diamond wedding set from her finger and stole it. A few weeks later, after I'd installed a camera, another staff member was recorded ABUSING Mom. Finally, about her 3rd month there, I came to visit as usual and found her in the bed covered in bruises and crying in immense pain. I asked the staff what had happened and was told she'd fallen out of her wheelchair a day prior, and that she had laid on the floor, yelling out for help, for 40 mins with the heavy custom made chair on top of her. The staff was outside. NO ONE notified me- her daughter and HCPOA,, or her husband. The staff notified Brian. He did nothing. NO ONE sought medical care for her. When I found her, i had her taken by EMS to the hospital, where she ultimately DIED from internal bleeding due to her injuries in the home.You can find a full report of this from DSS. The home was cited for multiple errors of negligence and for causing her death.What do you like most about living here?
Answer: My mom had jewelry stolen here, was abused here, and ultimately DIED as a result of astounding negligence.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: Avoid
How was the units offered in this community?
Answer: Avoid
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Avoid
Are there any hidden fees or unexpected charges?
Answer: Avoid
Would you recommend this community to others looking for senior living options?
Answer: No.
Is there anything you wish you knew before moving in?
Answer: Avoid this place if you love your family
Maria Bunch
https://info.ncdhhs.gov/dhsr/acls/adultcarepenalties.asphttps://info.ncdhhs.gov/dhsr/acls/star/docs/2025/20250620-100253.pdfWhat do you like most about living here?
Answer: N/A
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: Poor. Most cannot communicate. My mom could.
How was the units offered in this community?
Answer: N/a
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: My mom died here due to their negligence
Are there any hidden fees or unexpected charges?
Answer: I didn’t handle this aspect.
Would you recommend this community to others looking for senior living options?
Answer: absolutely not. Please go to the link I shared with you to see the report on my mom’s death there.
Is there anything you wish you knew before moving in?
Answer: No
https://info.ncdhhs.gov/dhsr/acls/adultcarepenalties.asphttps://info.ncdhhs.gov/dhsr/acls/star/docs/2025/20250620-100253.pdfWhat do you like most about living here?
Answer: N/A
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: Poor. Most cannot communicate. My mom could.
How was the units offered in this community?
Answer: N/a
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: My mom died here due to their negligence
Are there any hidden fees or unexpected charges?
Answer: I didn’t handle this aspect.
Would you recommend this community to others looking for senior living options?
Answer: absolutely not. Please go to the link I shared with you to see the report on my mom’s death there.
Is there anything you wish you knew before moving in?
Answer: No
Financial Assistance for
Assisted Living in North Carolina
Our Promise Care Homes at Durham is located in Durham, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Places of interest near Our Promise Care Homes at Durham
5.5 miles from city center
Estimated distance in miles from Durham's city center to Our Promise Care Homes at Durham's address, calculated via Google Maps.
Calculate Travel Distance to Our Promise Care Homes at Durham
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Compare Assisted Living around Durham The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| Brookdale Chapel Hill |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Chapel Hill (Falconbridge) | 70 | Yes | 35 | 67.1% | 87.50/200 | 24 | 79.2% | Private Rooms | |
| Atria Southpoint Walk |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Durham (Crooked Creek) | 20 | Yes | 59 | - | 103.50/200 | 19 | 78.9% | Studio / 1 Bed / 2 Bed | |
| Our Promise Care Homes at Durham |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Durham | 6 | No | 19 | 100.0% | 102.50/200 | 12 | 66.7% | Private Rooms | |
| Rockbridge Senior Home Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Durham (Country Club Heights) | 6 | No | 5 | - | 101.00/200 | 3 | - | Private Rooms | |
| Livewell @ Hope Valley (Durham) |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Durham (Hope Valley) | 6 | Yes | 0 | - | 102.50/200 | 5 | 40% | Private Rooms |
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Frequently Asked Questions about Our Promise Care Homes at Durham
Is Our Promise Care Homes at Durham in a walkable area?
Our Promise Care Homes at Durham has a walk score of 19. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Our Promise Care Homes at Durham?
According to NC state health department records, Our Promise Care Homes at Durham's license number is FCL-032-178.
How many beds does Our Promise Care Homes at Durham have?
Our Promise Care Homes at Durham has 6 beds.
What is the phone number of Our Promise Care Homes at Durham?
(919) 630-5313 will put you in contact with the team at Our Promise Care Homes at Durham.
What county is Our Promise Care Homes at Durham located in?
Our Promise Care Homes at Durham is in Durham County.
Is Our Promise Care Homes at Durham Medicare or Medicaid certified?
Our Promise Care Homes at Durham is not currently listed as a CMS-certified provider of Medicare or Medicaid.
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