Occupancy rate
89%
In line with Rhode Island averagePrimarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Overlook Nursing and Rehabilitation Center
Nursing Home in Burrillville
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overlook Nursing and Rehabilitation Center
Nursing Home in Burrillville
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Overlook Nursing and Rehabilitation Center
Based in the serene lands of Rock Avenue, Pascoag, RI, Overlook Nursing and Rehabilitation Center is a trusted senior living community offering short-term rehabilitation, long-term nursing care, and other care options such as palliative care and hospice care. Delivering care since 1957, the community has doubled its efforts to provide a safe place for seniors in their healing journey. With a team of compassionate and highly skilled professionals providing top-tier care and support, seniors thrive and live their best years without worries.
Overlook Nursing and Rehabilitation promotes a vibrant and nourishing environment for seniors to experience unparalleled comfort and safety. The community works closely with seniors and their families to devise a care plan that best suits their special needs and aspirations. Spend your golden years without worries in its peaceful setting and incredible amenities.
Lori Pendleton is the Administrator at Overlook Nursing and Rehabilitation Center. She graduated from Wheelock College with a bachelor’s degree in Social Work and became a licensed Nursing Home Administrator in 1995. Lori has extensive experience in long-term care and hospital settings, bringing dedicated leadership to the community. She values family time and enjoys relaxing at home with her husband and grandchildren.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 43rd out of 55 homes in Rhode Island.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 43rd out of 55 homes in Rhode Island.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 33m per day
vs Rhode Island avg
-14%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 40m per day | ▼ 13% State avg: 46m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 28m per day | ■ Avg State avg: 2h 28m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 8m per day | ▼ 5% State avg: 3h 18m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ■ Avg State avg: 3m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 32m per day | ▼ 6% State avg: 34m per day · National avg: 29m per day |
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
100
Avg. Length of Stay
91 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
28% of new residents, usually for short-term rehab.
Typical stay
18 days
Private pay
62% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
10% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Privately-owned community
Home revenue
$9.5M
Operating loss
-$1.1M
Privately-owned community
Home revenue
$9.5M
Operating loss
-$1.1M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.5M
100-bed community
A larger shared setting that may offer more common spaces and organized community services.
7 years in operation
An established community with some operational experience and growing routines.
Walk Score: 53 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
In line with Rhode Island averageOccupied beds
89 / 100
Average residents
95 per day
Facility TypeNursing Facility
StatusActive
IssuanceJanuary 12, 2019
ExpirationDecember 31, 2026
License NumberLTC00811
Overlook Nursing and Rehabilitation Center is legally operated by Lori Pendleton, Administrator.
Nursing Home
100 units
Total beds
100 units
Rehabilitation Services
Skilled Nursing
Specific ProgramsShort Term Rehabilitation, Long Term Nursing Care, Additional Services
Operating HoursMo-Su 00:00-23:59
What does this home offer?
Housing Options: Private Rooms
Building Type: Two-story
Types of Care at Overlook Nursing and Rehabilitation Center
Nursing Home
Hospice Care
Inspection History
In Rhode Island, the Department of Health, Center for Health Facilities Regulation is the primary authority for inspecting, licensing, and reporting on all long-term care facilities.
14 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Show Inspection Reports
Latest inspection
Date
June 30, 2025
Re Inspection87 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Rhode Island average: 34 deficiencies
Inspection Report Summary for Overlook Nursing and Rehabilitation Center
The most recent inspection on June 30, 2025, found that all prior deficiencies related to Life Safety Code issues had been corrected and the facility was in compliance. Earlier inspections in 2025 identified multiple deficiencies across resident care, medication management, injury investigations, wound care, food safety, and documentation, with no enforcement actions or fines listed in the available reports. Complaint investigations in 2025 included a substantiated case involving inadequate post-fall transfer care resulting in a hip fracture, and prior complaints about care plan updates after falls were also substantiated. Prior reports noted recurring issues with advance directives, infection control, and emergency preparedness, but follow-up surveys showed these were addressed. The facility’s recent inspections indicate improvement with corrections verified, though some care and safety areas had notable deficiencies earlier in the year.
Health Inspection History
Inspections
Total health inspections
4
Rhode Island average 8.3
Last Health inspection on May 2025
Total health citations
22
Rhode Island average 28.1
Citations per inspection
5.5
Rhode Island average 3.48
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 22 citations resulted from standard inspections; and 1 of 22 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Rhode Island averageRhode Island average: 1.6
Serious Health citations
1
1
41% better than Rhode Island averageRhode Island average: 1.7
0 critical citations
1 serious citation
21 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 06, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 06, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 06, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 06, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 06, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 06, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
May 06, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
May 06, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Burrillville The information below is reported by the Rhode Island Department of Health, Center for Health Facilities Regulation.
Filter by care type
| Overlook Nursing and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Pascoag | 100 | 80.1% | -4% | 3.54 | +22% | -12% | 1 | 22 | 5.5 | 1 | 88 | - | 53 | Bannon, Janet | $9.4M | $5.0M | 53.2% | 415045 |
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Places of interest near Overlook Nursing and Rehabilitation Center
1.7 miles from city center
Estimated distance in miles from Pascoag's city center to Overlook Nursing and Rehabilitation Center's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
192
Employees
103
Contractors
89
Staff to resident ratio
2.16:1
23% better than Rhode Island averageRhode Island average ratio: 1.76:1
Avg staff/day
48
Average shift
7.6 hours
0% compared with Rhode Island averageRhode Island average: 7.6 hours
Total staff hours (quarter)
33,064
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
33
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
23
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
100
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
9.7%
3,213 contractor hours this quarter
Certified Nursing Assistant: 52
Registered Nurse: 22
Licensed Practical Nurse: 15
Staff by category
| Certified Nursing Assistant | 48 | 52 | 100 | 16,601 | 91 | 100% | 7.6 |
| Registered Nurse | 11 | 22 | 33 | 4,114 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 8 | 15 | 23 | 2,682 | 90 | 99% | 8.1 |
| Medication Aide/Technician | 7 | 0 | 7 | 2,609 | 91 | 100% | 8.5 |
| Other Dietary Services Staff | 3 | 0 | 3 | 946 | 91 | 100% | 6 |
| Physical Therapy Assistant | 5 | 0 | 5 | 905 | 82 | 90% | 6.8 |
| Speech Language Pathologist | 3 | 0 | 3 | 771 | 67 | 74% | 7.2 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 761 | 73 | 80% | 6.5 |
| Mental Health Service Worker | 2 | 0 | 2 | 584 | 59 | 65% | 7.1 |
| RN Director of Nursing | 2 | 0 | 2 | 475 | 58 | 64% | 8 |
| Respiratory Therapist | 1 | 0 | 1 | 465 | 61 | 67% | 7.6 |
| Nurse Practitioner | 1 | 0 | 1 | 458 | 58 | 64% | 7.9 |
| Dietitian | 1 | 0 | 1 | 452 | 57 | 63% | 7.9 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 448 | 73 | 80% | 6.1 |
| Administrator | 1 | 0 | 1 | 447 | 57 | 63% | 7.8 |
| Qualified Social Worker | 5 | 0 | 5 | 345 | 51 | 56% | 6.6 |
100 Certified Nursing Assistant
% of Days
100%
33 Registered Nurse
% of Days
100%
23 Licensed Practical Nurse
% of Days
99%
7 Medication Aide/Technician
% of Days
100%
3 Other Dietary Services Staff
% of Days
100%
5 Physical Therapy Assistant
% of Days
90%
3 Speech Language Pathologist
% of Days
74%
2 Clinical Nurse Specialist
% of Days
80%
2 Mental Health Service Worker
% of Days
65%
2 RN Director of Nursing
% of Days
64%
1 Respiratory Therapist
% of Days
67%
1 Nurse Practitioner
% of Days
64%
1 Dietitian
% of Days
63%
3 Respiratory Therapy Technician
% of Days
80%
1 Administrator
% of Days
63%
5 Qualified Social Worker
% of Days
56%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
89
Medicare
6
6.7% of residents
Medicaid
66
74.2% of residents
Private pay or other
17
19.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.7
14% worse than Rhode Island averageRhode Island average: 10.3
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.6
13% better than Rhode Island averageRhode Island average: 20.2
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.3%
Percent of long-stay residents whose need for help with daily activities has increased
16.3%
16% better than Rhode Island averageRhode Island average: 19.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
22.1%
Percent of long-stay residents whose ability to move independently worsened
22.1%
22% worse than Rhode Island averageRhode Island average: 18.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.5%
37% better than Rhode Island averageRhode Island average: 22.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
7.4%
Percent of long-stay residents experiencing one or more falls with major injury
7.4%
102% worse than Rhode Island averageRhode Island average: 3.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.8%
Percent of long-stay high risk residents with pressure ulcers
7.8%
65% worse than Rhode Island averageRhode Island average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.4%
Percent of long-stay residents with a urinary tract infection
0.4%
84% better than Rhode Island averageRhode Island average: 2.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.0%
Percent of long-stay residents who lose too much weight
5.0%
6% better than Rhode Island averageRhode Island average: 5.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.0%
Percent of long-stay residents who have depressive symptoms
2.0%
85% better than Rhode Island averageRhode Island average: 13.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
22.9%
Percent of long-stay residents who received an antipsychotic medication
22.9%
7% worse than Rhode Island averageRhode Island average: 21.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
7% better than Rhode Island averageRhode Island average: 93.1%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
In line with Rhode Island averageRhode Island average: 95.3%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.99
Number of hospitalizations per 1,000 long-stay resident days.
1.99
36% worse than Rhode Island averageRhode Island average: 1.46
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.14
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.14
83% worse than Rhode Island averageRhode Island average: 1.72
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.0%
19% better than Rhode Island averageRhode Island average: 76.2%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
14% better than Rhode Island averageRhode Island average: 2.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
76.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
76.3%
In line with Rhode Island averageRhode Island average: 78.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.1%
8% better than Rhode Island averageRhode Island average: 25.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
16.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
16.6%
5% worse than Rhode Island averageRhode Island average: 15.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Rhode Island averageRhode Island average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
48.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
48.0%
11% worse than Rhode Island averageRhode Island average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
54.0%
Rate of successful return to home or community from a skilled nursing facility.
54.0%
7% better than Rhode Island averageRhode Island average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$10K
89% lower than Rhode Island averageRhode Island average: $94K
Number of fines
1
65% fewer fines than Rhode Island averageRhode Island average: 2.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Rhode Island averageRhode Island average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$10K
Rhode Island average
$94K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 31, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 31, 2025
$10K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Overlook Nursing and Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
80.1%
↓ 17.6pp vs 2022
Net Income
-$1.1M
↓ ~$179.2K vs 2022
Total Payroll
$6.2M
↑ ~$329.1K vs 2022
Profit Margin
-11.3%
↓ 1.1pp vs 2022
Loading trend charts...
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