Inspection Reports for
Palm View Pleasant Living – Redlands

The complaint involved multiple allegations including rough handling of a resident, verbal altercations, failure to transport a resident to an appointment, failure to safeguard personal belongings, lack of privacy, unmet dietary needs, and inadequate food service. The investigation found no preponderance of evidence to substantiate these allegations.

The investigation, including facility visits, records review, and interviews, did not find sufficient evidence to substantiate the allegations. The findings concluded that staff did not handle residents roughly, engage in verbal altercations, fail to transport residents, or neglect privacy and dietary needs. The allegations were deemed unsubstantiated.

The visit was related to complaint investigation #56-AS-20231218110317. No substantiation status is stated.

During the visit, the Licensing Program Analyst toured the facility, conducted interviews, and obtained documentation pertinent to the complaint investigation. An exit interview was conducted and the report was discussed with the Marketing Director.

The facility was inspected overall including physical plant/environment, food service, care and supervision, medical related services, and record review. No deficiencies were cited based on observations and record review per Title 22, Division 6, of the California Code of Regulations.

No deficiencies were cited during the visit. The Licensing Program Analyst observed the newly built addition unit with no residents present, adequate dining area seating, centrally stored medication, and bathrooms with handrails and appropriate water temperature.

The complaint investigation was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.

The investigation found insufficient evidence to substantiate the allegations that a resident sustained unexplained sores or that staff failed to meet residents' hygiene needs. The allegations were determined to be unsubstantiated.

The facility was inspected overall including physical plant, food service, care and supervision, medical related services, and record review. No deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

The complaint alleged unlawful eviction. The investigation determined the allegation to be unsubstantiated.

The investigation found that the eviction notice issued to Resident #1 for unpaid rent was properly documented and that the resident was still residing at the facility. The allegation of unlawful eviction was unsubstantiated based on observations, record review, and interviews.

The allegation that staff are allowing children to provide care to residents was investigated and found to be unsubstantiated based on observations and interviews.

The investigation found no evidence that children were providing care to residents. Interviews with the administrator, staff, and residents did not substantiate the allegation, which was determined to be unsubstantiated.

Complaint control number 56-AS-20230828144225 was investigated, with concerns about food supply, serving portions, and staff assistance with cognitively impaired residents.

Concerns discovered included potential shortages of certain food staples before the end of the week, residents possibly not receiving a full second serving if requested, and staff assisting residents who may or may not have cognitive impairment. Technical advisories were issued during the visit.

The complaint included allegations of staff retaliation against a resident for filing a complaint, inappropriate injection of an unprescribed medication, failure to ensure resident showering, and staff not treating a resident with dignity. All allegations were investigated and found unsubstantiated.

The investigation included interviews, facility inspection, and records review. All allegations were found to be unsubstantiated due to lack of preponderance of evidence. Residents and staff interviews indicated that residents are treated with dignity and respect, medication records showed no unprescribed injections, and shower schedules were maintained.

No deficiencies were cited during the inspection. The facility demonstrated compliance with COVID-19 infection control guidelines, including PPE supply, visitor screening, and staff training.

The facility was found to be in excellent condition with no deficiencies observed. The inspection included a tour of the home, verification of safety features, supplies, and COVID-19 mitigation plans.

Applicant and administrator participated in a telephone interview confirming understanding of facility operation, admission policies, staffing requirements, restrictive health conditions, emergency preparedness, complaints and reporting, and pre-licensing readiness. Identification was verified and required documentation obtained.