Total health inspections
8
Massachusetts average 4.5
Last Health inspection on Aug 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Parsons Hill Rehabilitation and Health Care Center
Nursing Home
Parsons Hill Rehabilitation and Health Care Center
Nursing Home
Overview of Parsons Hill Rehabilitation and Health Care Center
Parsons Hill Rehabilitation and Health Care Center is a remarkably skilled nursing and rehab facility in Worcester that is dedicated to enhancing the quality of life for seniors. The warm and inviting atmosphere is uniquely designed to provide comfort and peace of mind. With physicians, nurses, clinical staff, rehabilitation therapists, and other team members on standby, residents have access to everything they need, any time of day.
Their post-hospital care and recovery programs include a wide range of specialties and facilities, such as central venous catheter management, Lasix IV push, blood draws, oxygen therapy, and nutritional management. They also provide post-surgical care and a behavioral management unit to meet the needs of all residents. Moreover, Parsons Hill offers 24-hour supervision, restorative care programs, registered dietitian services, and a selective menu dining program to promote overall well-being. They also provide family counseling and support groups to ensure that families are supported in their loved one’s care.
Norma B-Mullings serves as the Administrator at Parsons Hill Rehabilitation & Health Care Center, overseeing the care of residents and staff. She is dedicated to guiding families through healthcare decisions for both short-term rehab and long-term care, ensuring a supportive and professional environment.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
162
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
94.6%
Residents per day (avg)
150
Occupancy rate
94.6%
Residents per day (avg)
150
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
13% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
64% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
22% of new residents, often for long-term daily care.
Typical stay
3 years
Finances and operations
Proprietary home
Partnership
Home revenue
$30.0M
Profit
$2.1M
Proprietary home
Partnership
Home revenue
$29,952,873.00
Profit
$2,066,242.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$27.9M
Walk Score: 76 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Mr. Ed Murphy, Administrator
Care Services
Accepts Medicaid
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab
All Levels of Care
Programs & Activities
Specific Programs
Hospice Care, Life Enrichment Programming, Short-Term Rehabilitation, Skilled Nursing Care, Substance Use Supportive Services
Operating Hours
Visiting hours are suggested from 10 AM – 8 PM, with accommodations as requested.
What does this home offer?
Minimum Age: 55 Years Old
Fitness and Recreation
Types of Care at Parsons Hill Rehabilitation and Health Care Center
Skilled Nursing
Assisted Living
Hospice Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Compare Nursing Homes around Worcester
The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
Holy Trinity Nursing and Rehabilitation Center
-47%
+1%
+4%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
Worcester (Indian Lake East)
113
No
59
APOSTOLA, NICHOLAS
85.0%
$18,065,455.00
$8,096,698.00
44.8%
106.40
3.9706
2
10
2
-47%+1%+4%
Christopher House
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
-
-
No
63
THE GRANTHAM GROUP, LLC
92.8%
$26,300,920.00
$9,944,770.00
37.8%
143.00
4.3641
2
-
-
-
-
Parsons Hill Rehabilitation and Health Care Center
-77%
-11%
+15%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
Worcester (Webster Square)
162
No
76
-
94.6%
$29,266,760.00
$10,299,601.00
35.2%
150.30
3.5017
-
50
-
-77%-11%+15%
Blaire House of Worcester
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
-
-
No
71
-
-
-
-
-
-
-
-
-
-
-
-
Odd Fellows Home of Massachusetts
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
-
-
No
70
-
-
-
-
-
-
-
-
-
-
-
-
Holy Trinity Nursing and Rehabilitation Center
Type of care:
AL
SNF
Community:
Worcester (Indian Lake East)
Bed Count:
113
Pets Allowed:
No
Operator:
APOSTOLA, NICHOLAS
CCN:
225648
Occupancy:
85.0%
Home Revenue:
$18,065,455.00
Payroll Costs:
$8,096,698.00
Payroll %:
44.8%
Avg Residents/Day:
106.40
Overall Rating:
Adj Nurse Hours:
3.9706
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
10
Severe Citations:
2
RN share vs State Avg:
-47%
-47%
Staffing vs State Avg:
+1%
+1%
Occupancy vs State Avg:
+4%
+4%
Christopher House
Type of care:
SNF
AL
Pets Allowed:
No
Operator:
THE GRANTHAM GROUP, LLC
CCN:
225385
Occupancy:
92.8%
Home Revenue:
$26,300,920.00
Payroll Costs:
$9,944,770.00
Payroll %:
37.8%
Avg Residents/Day:
143.00
Overall Rating:
Adj Nurse Hours:
4.3641
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Parsons Hill Rehabilitation and Health Care Center
Type of care:
AL
HC
SNF
Community:
Worcester (Webster Square)
Bed Count:
162
Pets Allowed:
No
CCN:
225390
Occupancy:
94.6%
Home Revenue:
$29,266,760.00
Payroll Costs:
$10,299,601.00
Payroll %:
35.2%
Avg Residents/Day:
150.30
Overall Rating:
Adj Nurse Hours:
3.5017
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
50
RN share vs State Avg:
-77%
-77%
Staffing vs State Avg:
-11%
-11%
Occupancy vs State Avg:
+15%
+15%Places of interest near Parsons Hill Rehabilitation and Health Care Center
2.9 miles from city center — 2.24 miles to nearest hospital (Webster Square Medical Center)
1350 Main St, Worcester, MA 01603
Calculate Travel Distance to Parsons Hill Rehabilitation and Health Care Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
134
Total Staff
130
Employees
4
Contractors
53,171
Total Hours (Quarter)
71
Avg Staff/Day
8.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 4 | 9.3 | No |
| Licensed Practical Nurse | 21 | 8.7 | No |
| Certified Nursing Assistant | 63 | 8.4 | No |
Staff by Category
Administration ⓘ
2 staff
1hs shift avg
Nursing Staff ⓘ
93 staff
8.5hs shift avg
Physicians & Practitioners ⓘ
10 staff
8hs shift avg
Therapy Services ⓘ
11 staff
7.2hs shift avg
Activities & Recreation ⓘ
1 staff
7.7hs shift avg
Social Services ⓘ
2 staff
2.8hs shift avg
Dietary Services ⓘ
6 staff
7.6hs shift avg
Other Services ⓘ
9 staff
7.2hs shift avg
Contractor Analysis
0.2%
of total hours from contractors
101 contractor hours this quarter
Feeding Assistant: 2
Medical Director: 2
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 63 | 0 | 63 | 26,308 | 91 | 100% | 8.4 |
| Licensed Practical Nurse | 21 | 0 | 21 | 10,451 | 91 | 100% | 8.7 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,908 | 91 | 100% | 8 |
| Mental Health Service Worker | 9 | 0 | 9 | 2,371 | 80 | 88% | 7.2 |
| RN Director of Nursing | 3 | 0 | 3 | 1,971 | 87 | 96% | 9.8 |
| Registered Nurse | 4 | 0 | 4 | 1,815 | 91 | 100% | 9.3 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,584 | 91 | 100% | 7.5 |
| Physical Therapy Assistant | 4 | 0 | 4 | 899 | 76 | 84% | 7.1 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 878 | 68 | 75% | 7.4 |
| Physical Therapy Aide | 2 | 0 | 2 | 531 | 64 | 70% | 7 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 531 | 69 | 76% | 7.7 |
| Speech Language Pathologist | 2 | 0 | 2 | 483 | 67 | 74% | 7.1 |
| Dietitian | 1 | 0 | 1 | 457 | 57 | 63% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 438 | 56 | 62% | 7.8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 421 | 55 | 60% | 7.7 |
| Feeding Assistant | 0 | 2 | 2 | 77 | 42 | 46% | 1 |
| Qualified Social Worker | 2 | 0 | 2 | 28 | 10 | 11% | 2.8 |
| Medical Director | 0 | 2 | 2 | 24 | 19 | 21% | 1 |
Health Inspection History
Inspections
Total health citations
50
Citations per inspection
6.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
41 of 50 citations resulted from standard inspections; and 7 of 50 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Massachusetts averageMassachusetts average: 0.3
Serious Health citations
0
0
100% better than Massachusetts averageMassachusetts average: 1.5
0 critical citations
0 serious citations
47 moderate citations
3 minor citations
Citations history (last 3 years)
Resident Rights moderate citation
Aug 19, 2025
Corrected
Resident Rights moderate citation
Apr 01, 2025
Corrected
Environmental moderate citation
Mar 25, 2025
Corrected
Infection Control moderate citation
Mar 25, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Athena Health Care System MA III, LLC
Resident Census by Payment Source
153
Total Residents
Medicare
4
(2.6%)
ⓘ
Medicaid
99
(64.7%)
ⓘ
Private Pay/Other
50
(32.7%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.9
22% better than Massachusetts averageMassachusetts average: 10.2
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.2
29% better than Massachusetts averageMassachusetts average: 20.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
11% better than Massachusetts averageMassachusetts average: 18.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
8.9%
Percent of long-stay residents whose ability to move independently worsened
8.9%
54% better than Massachusetts averageMassachusetts average: 19.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.1%
23% better than Massachusetts averageMassachusetts average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
25% better than Massachusetts averageMassachusetts average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.7%
Percent of long-stay high risk residents with pressure ulcers
4.7%
In line with Massachusetts averageMassachusetts average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.6%
Percent of long-stay residents with a urinary tract infection
0.6%
72% better than Massachusetts averageMassachusetts average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.6%
Percent of long-stay residents who lose too much weight
6.6%
28% worse than Massachusetts averageMassachusetts average: 5.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.0%
Percent of long-stay residents who have depressive symptoms
3.0%
72% better than Massachusetts averageMassachusetts average: 10.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
42.4%
Percent of long-stay residents who received an antipsychotic medication
42.4%
109% worse than Massachusetts averageMassachusetts average: 20.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.3%
7% better than Massachusetts averageMassachusetts average: 91.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
In line with Massachusetts averageMassachusetts average: 94.8%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.53
Number of hospitalizations per 1,000 long-stay resident days.
1.53
18% better than Massachusetts averageMassachusetts average: 1.86
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.62
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.62
60% better than Massachusetts averageMassachusetts average: 1.54
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.6%
19% better than Massachusetts averageMassachusetts average: 76.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
54% worse than Massachusetts averageMassachusetts average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.7%
18% better than Massachusetts averageMassachusetts average: 77.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
11.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
11.4%
56% better than Massachusetts averageMassachusetts average: 25.8%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
14.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.4%
22% worse than Massachusetts averageMassachusetts average: 11.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Massachusetts averageMassachusetts average: 0.8%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
31.5%
Rate of successful return to home or community from a skilled nursing facility.
31.5%
38% worse than Massachusetts averageMassachusetts average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Parsons Hill Rehabilitation and Health Care Center based on CMS SNF Cost Reports.
Occupancy Rate
94.6%
↓ 0.6pp vs 2022
Net Income
$2,066,242
↑ ~$282K vs 2022
Total Payroll
$12,307,515
↑ ~$169K vs 2022
Profit Margin
7.1%
↑ 1.5pp vs 2022
Loading trend charts...
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