Massachusetts average 4.5
Last Health inspection on Aug 2025
Parsons Hill Rehabilitation and Health Care Center is a remarkably skilled nursing and rehab facility in Worcester that is dedicated to enhancing the quality of life for seniors. The warm and inviting atmosphere is uniquely designed to provide comfort and peace of mind. With physicians, nurses, clinical staff, rehabilitation therapists, and other team members on standby, residents have access to everything they need, any time of day.
Their post-hospital care and recovery programs include a wide range of specialties and facilities, such as central venous catheter management, Lasix IV push, blood draws, oxygen therapy, and nutritional management. They also provide post-surgical care and a behavioral management unit to meet the needs of all residents. Moreover, Parsons Hill offers 24-hour supervision, restorative care programs, registered dietitian services, and a selective menu dining program to promote overall well-being. They also provide family counseling and support groups to ensure that families are supported in their loved one’s care.
Massachusetts average 4.5
Last Health inspection on Aug 2025
Massachusetts average 32.7
Massachusetts average 7.24
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
41 of 50 citations resulted from standard inspections; and 7 of 50 resulted from complaint investigations.
Massachusetts average: 0.3
Massachusetts average: 1.5
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
Assists with medical care and medications.
Helps with daily care and mobility.
Total hours from contractors
118 contractor hours this quarter
| Certified Nursing Assistant | 59 | 0 | 59 | 25,295 | 92 | 100% | 8.2 |
| Licensed Practical Nurse | 19 | 0 | 19 | 10,380 | 92 | 100% | 8.8 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 3,812 | 92 | 100% | 8.1 |
| Mental Health Service Worker | 9 | 0 | 9 | 2,540 | 75 | 82% | 7.7 |
| RN Director of Nursing | 3 | 0 | 3 | 2,092 | 87 | 95% | 9.9 |
| Registered Nurse | 4 | 0 | 4 | 1,698 | 92 | 100% | 7.7 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,667 | 92 | 100% | 7.5 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 959 | 67 | 73% | 7.8 |
| Physical Therapy Assistant | 4 | 0 | 4 | 820 | 77 | 84% | 7.2 |
| Speech Language Pathologist | 2 | 0 | 2 | 563 | 76 | 83% | 6.7 |
| Physical Therapy Aide | 2 | 0 | 2 | 546 | 71 | 77% | 6.8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 482 | 62 | 67% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 477 | 61 | 66% | 7.8 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 443 | 72 | 78% | 6.2 |
| Dietitian | 1 | 0 | 1 | 443 | 56 | 61% | 7.9 |
| Feeding Assistant | 0 | 2 | 2 | 96 | 63 | 68% | 1.5 |
| Medical Director | 0 | 2 | 2 | 13 | 11 | 12% | 1 |
| Qualified Social Worker | 1 | 0 | 1 | 12 | 3 | 3% | 3.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 9 | 3 | 3% | 3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
13% of new residents, usually for short-term rehab.
64% of new residents, often for short stays.
22% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for Parsons Hill Rehabilitation and Health Care Center from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Minimum Age: 55 Years Old
No pets allowed
Fitness and Recreation
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Most new residents arrive under private pay (64% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.9 miles from city center
Estimated distance in miles from Worcester's city center to Parsons Hill Rehabilitation and Health Care Center's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the MA Executive Office of Elder Affairs, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
RESC (Residential Care):
Personal care and daily-living support in a smaller, more intimate residential setting.
HC (Home Care):
Professional care delivered in the person's own home, from companionship to skilled nursing.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Massachusetts average is: 66.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Lillie Mansion at Lutheran | NH AL MC PC RESC RC SNF | Worcester (Central Business District) | 150
Facility
150
MA AVG
94
Rank
#29 / 276 |
66.5%
Facility
66.5%
MA AVG
80.2
Rank
#68 / 79 | -17% | 4.38
Facility
4.38
MA AVG
3.93
Rank
#16 / 83 | -19% | +12% | $0
Facility
$0
MA AVG
$76.6k
Rank
#1 / 86 | 11
Facility
11
MA AVG
32.7
Rank
#9 / 85 | 5.5
Facility
5.5
MA AVG
7.2
Rank
#36 / 85 | 1 | 100 | - |
88
Facility
88
MA AVG
53
Rank
#63 / 490 | Frederic Jenoure | $16.4MFiscal year ending 06/2024
Facility
$16.4MFiscal year ending 06/2024
MA AVG
$15.2M
Rank
#31 / 82 | $10.2MFiscal year ending 06/2024
Facility
$10.2MFiscal year ending 06/2024
MA AVG
$9.7M
Rank
#30 / 82 | 62.1%Fiscal year ending 06/2024
Facility
62.1%Fiscal year ending 06/2024
MA AVG
66.2%
Rank
#40 / 82 | 225379 | ||||
| Holy Trinity Nursing and Rehabilitation Center | NH RC SNF | Worcester (Indian Lake East) | 113
Facility
113
MA AVG
94
Rank
#74 / 276 |
92.8%
Facility
92.8%
MA AVG
80.2
Rank
#21 / 79 | +16% | 4.16
Facility
4.16
MA AVG
3.93
Rank
#21 / 83 | -44% | +6% | $0
Facility
$0
MA AVG
$76.6k
Rank
#1 / 86 | 10
Facility
10
MA AVG
32.7
Rank
#8 / 85 | 3.3
Facility
3.3
MA AVG
7.2
Rank
#9 / 85 | 2 | 105 | - |
59
Facility
59
MA AVG
53
Rank
#218 / 490 | Nicholas Apostola | $12.8MFiscal year ending 12/2023
Facility
$12.8MFiscal year ending 12/2023
MA AVG
$15.2M
Rank
#50 / 82 | $9.6MFiscal year ending 12/2023
Facility
$9.6MFiscal year ending 12/2023
MA AVG
$9.7M
Rank
#36 / 82 | 75%Fiscal year ending 12/2023
Facility
75%Fiscal year ending 12/2023
MA AVG
66.2%
Rank
#11 / 82 | 225648 | ||||
| Notre Dame du Lac | NH AL HOS MC PC RC SNF | Worcester | 110
Facility
110
MA AVG
94
Rank
#80 / 276 | - | - | 3.88
Facility
3.88
MA AVG
3.93
Rank
#34 / 83 | -5% | -1% | $0
Facility
$0
MA AVG
$76.6k
Rank
#1 / 86 | 16
Facility
16
MA AVG
32.7
Rank
#21 / 85 | 4.0
Facility
4.0
MA AVG
7.2
Rank
#16 / 85 | - | 120 | - |
13
Facility
13
MA AVG
53
Rank
#446 / 490 | Ellen Agritelley | $16.3MFiscal year ending 12/2023
Facility
$16.3MFiscal year ending 12/2023
MA AVG
$15.2M
Rank
#33 / 82 | $12.7MFiscal year ending 12/2023
Facility
$12.7MFiscal year ending 12/2023
MA AVG
$9.7M
Rank
#19 / 82 | 77.8%Fiscal year ending 12/2023
Facility
77.8%Fiscal year ending 12/2023
MA AVG
66.2%
Rank
#10 / 82 | 225577 | ||||
| The Jewish Healthcare Center | NH AL HC HOS SNF | Worcester (West Tatnuck) | 141
Facility
141
MA AVG
94
Rank
#37 / 276 |
93.9%
Facility
93.9%
MA AVG
80.2
Rank
#9 / 79 | +17% | 0.03 | -31% | -99% | $10.5k
Facility
$10.5k
MA AVG
$76.6k
Rank
#56 / 86 | 23
Facility
23
MA AVG
32.7
Rank
#33 / 85 | 4.6
Facility
4.6
MA AVG
7.2
Rank
#24 / 85 | 3 | 132 | - |
12
Facility
12
MA AVG
53
Rank
#452 / 490 | Jay Aframe | $19.0MFiscal year ending 12/2023
Facility
$19.0MFiscal year ending 12/2023
MA AVG
$15.2M
Rank
#18 / 82 | $17.3MFiscal year ending 12/2023
Facility
$17.3MFiscal year ending 12/2023
MA AVG
$9.7M
Rank
#5 / 82 | 91.1%Fiscal year ending 12/2023
Facility
91.1%Fiscal year ending 12/2023
MA AVG
66.2%
Rank
#5 / 82 | 225173 | ||||
| Parsons Hill Rehabilitation and Health Care Center | NH HOS RC SNF | Worcester (Webster Square) | 162
Facility
162
MA AVG
94
Rank
#21 / 276 |
91.4%
Facility
91.4%
MA AVG
80.2
Rank
#25 / 79 | +14% | 3.10
Facility
3.10
MA AVG
3.93
Rank
#75 / 83 | -75% | -21% | $0
Facility
$0
MA AVG
$76.6k
Rank
#1 / 86 | 50
Facility
50
MA AVG
32.7
Rank
#74 / 85 | 6.3
Facility
6.3
MA AVG
7.2
Rank
#44 / 85 | - | 148 | - |
76
Facility
76
MA AVG
53
Rank
#145 / 490 | - | $18.5MFiscal year ending 12/2023
Facility
$18.5MFiscal year ending 12/2023
MA AVG
$15.2M
Rank
#20 / 82 | $12.2MFiscal year ending 12/2023
Facility
$12.2MFiscal year ending 12/2023
MA AVG
$9.7M
Rank
#20 / 82 | 65.6%Fiscal year ending 12/2023
Facility
65.6%Fiscal year ending 12/2023
MA AVG
66.2%
Rank
#29 / 82 | 225390 |
Parsons Hill Rehabilitation and Health Care Center is located in Worcester, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.
Parsons Hill Rehabilitation and Health Care Center is in the Webster Square neighborhood of Worcester.
Parsons Hill Rehabilitation and Health Care Center has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Parsons Hill Rehabilitation and Health Care Center's occupancy is 94.6%.
No, Parsons Hill Rehabilitation and Health Care Center has a no-pet policy.
Parsons Hill Rehabilitation and Health Care Center is registered as a for-profit in MA.
Parsons Hill Rehabilitation and Health Care Center has had 51 reported citations since 2022 according to records from Massachusetts Executive Office of Aging & Independence (AGE).
Yes — there are 5 photos of Parsons Hill Rehabilitation and Health Care Center in the photo gallery on this page.
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