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Nursing Home in Worcester

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Parsons Hill Rehabilitation and Health Care Center

Nursing Home in Worcester

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Parsons Hill Rehabilitation and Health Care Center

1350 Main St, Worcester, MA 01603 View map
Overview of Parsons Hill Rehabilitation and Health Care Center

Parsons Hill Rehabilitation and Health Care Center is a remarkably skilled nursing and rehab facility in Worcester that is dedicated to enhancing the quality of life for seniors. The warm and inviting atmosphere is uniquely designed to provide comfort and peace of mind. With physicians, nurses, clinical staff, rehabilitation therapists, and other team members on standby, residents have access to everything they need, any time of day. 

Their post-hospital care and recovery programs include a wide range of specialties and facilities, such as central venous catheter management, Lasix IV push, blood draws, oxygen therapy, and nutritional management. They also provide post-surgical care and a behavioral management unit to meet the needs of all residents. Moreover, Parsons Hill offers 24-hour supervision, restorative care programs, registered dietitian services, and a selective menu dining program to promote overall well-being. They also provide family counseling and support groups to ensure that families are supported in their loved one’s care.

Managed by Norma B-Mullings

Administrator

Norma B-Mullings serves as the Administrator at Parsons Hill Rehabilitation & Health Care Center, overseeing the care of residents and staff. She is dedicated to guiding families through healthcare decisions for both short-term rehab and long-term care, ensuring a supportive and professional environment.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
Massachusetts average: 3.2/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
Massachusetts average: 3.0/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
Massachusetts average: 3.4/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5
Massachusetts average: 3.3/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 30m per day

This home provides 19% less nursing time per resident than the Massachusetts average.

Massachusetts average: 4h 18m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 25m per day 39m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 1h 51m per day 2h 16m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 2h 48m per day 3h 27m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 4m per day 4m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 15m per day 28m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 162

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Massachusetts average
Occupancy rate 91.4%
Residents per day (avg) 150
Occupancy rate
91.4%
Residents per day (avg)
150

Who this home usually serves

TYPE OF STAY

Primarily long-term care, limited rehab

Most residents stay long-term, while a smaller portion are admitted for short-term rehab.

Might be optimal for
Long-term residence Daily assistance Occasional rehab needs

Breakdown by payment type

Medicare

13% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

64% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

22% of new residents, often for long-term daily care.

Typical stay 3 years

Finances and operations

Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$30.0M
Profit
$2.1M
Privately-owned community Operated by a partnership between two or more business owners.
Home revenue
$29,952,873.00
Profit
$2,066,242.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.3M
34.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.6M
Total costs $27.9M
Walk Score
Walk Score: 76 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Ed Murphy, Administrator

Care Services

Accepts Medicaid
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab

All Levels of Care

Short-Term Rehabilitation
Long-Term Care
Respite Care
Hospice Care

Programs & Activities

Specific Programs
Hospice Care, Life Enrichment Programming, Short-Term Rehabilitation, Skilled Nursing Care, Substance Use Supportive Services
Operating Hours
Visiting hours are suggested from 10 AM – 8 PM, with accommodations as requested.

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55 Years Old

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Parsons Hill Rehabilitation and Health Care Center

Skilled Nursing Assisted Living Hospice Care
Contact Parsons Hill Rehabilitation and Health Care Center

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicaid Accepted

This facility is certified for eligible Medicaid services.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicaid Medicare

Inspection History

In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.

8 visits/inspections

4 visits/inspections triggered by complaints

3 routine inspections

Results

8 with issues

0 without issues

Massachusetts average: 21 visits/inspections

Massachusetts average: 22 complaint visits

Massachusetts average: 4 inspections

Latest inspection

Date August 19, 2025
Plan Of Correction

51 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Massachusetts average: 28 deficiencies

Health Inspection History

Inspections
Total health inspections 8

Massachusetts average 4.5


Last Health inspection on Aug 2025

Total health citations 50

Massachusetts average 32.7

Citations per inspection
6.25

Massachusetts average 7.24


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

41 of 50 citations resulted from standard inspections; and 7 of 50 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Massachusetts average

Massachusetts average: 0.3


Serious Health citations More info 0
100% better than Massachusetts average

Massachusetts average: 1.5

0 critical citations More info Massachusetts average: 0.3

0 serious citations More info Massachusetts average: 1.5

47 moderate citations More info Massachusetts average: 29.7

3 minor citations More info Massachusetts average: 1.3
Citations history (last 3 years)
Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Aug 19, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Apr 01, 2025
Corrected

Environmental moderate citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. Mar 25, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Mar 25, 2025
Corrected

Compare Nursing Homes around Worcester The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.

5 facilities compared · CMS & MA Dept. of Health data · Updated Apr 2026

Filter by care type
Holy Trinity Nursing and Rehabilitation Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Worcester (Indian Lake East)
113
85.0%
+4%
3.97
-47%
+1%
2
10
3.3
2
106
59
Apostola, Nicholas
$18.1M
$8.1M
44.8%
225648
Christopher House
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Worcester
-
92.8%
-
4.36
-
-
2
0
0.0
0
143
63
The Grantham Group, Llc
$26.3M
$9.9M
37.8%
225385
Parsons Hill Rehabilitation and Health Care Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Worcester (Webster Square)
162
94.6%
+15%
3.50
-77%
-11%
0
50
6.3
0
150
76
-
$29.3M
$10.3M
35.2%
225390
Blaire House of Worcester
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Worcester
-
-
-
-
-
-
-
-
-
0
0
0.0
0
-
71
-
-
-
-
-
Odd Fellows Home of Massachusetts
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Worcester
-
-
-
-
-
-
-
-
-
0
0
0.0
0
-
70
-
-
-
-
-

Places of interest near Parsons Hill Rehabilitation and Health Care Center

Address 2.9 miles from city center — 2.24 miles to nearest hospital (Webster Square Medical Center)

Address 1350 Main St, Worcester, MA 01603

Calculate Travel Distance to Parsons Hill Rehabilitation and Health Care Center

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 134
Employees 130
Contractors 4
Staff to resident ratio 0.88:1
49% worse than Massachusetts average

Massachusetts average ratio: 1.70:1

Avg staff/day 71
Average shift 8.2 hours
0% compared with Massachusetts average

Massachusetts average: 7.9 hours

Total staff hours (quarter) 53,171
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 4
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.3 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 21
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.7 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 63
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

0.2%

101 contractor hours this quarter

Feeding Assistant: 2 Medical Director: 2
Staff by category
Certified Nursing Assistant6306326,30891100%8.4
Licensed Practical Nurse2102110,45191100%8.7
Clinical Nurse Specialist9093,90891100%8
Mental Health Service Worker9092,3718088%7.2
RN Director of Nursing3031,9718796%9.8
Registered Nurse4041,81591100%9.3
Other Dietary Services Staff5051,58491100%7.5
Physical Therapy Assistant4048997684%7.1
Respiratory Therapy Technician2028786875%7.4
Physical Therapy Aide2025316470%7
Therapeutic Recreation Specialist1015316976%7.7
Speech Language Pathologist2024836774%7.1
Dietitian1014575763%8
Nurse Practitioner1014385662%7.8
Occupational Therapy Aide1014215560%7.7
Feeding Assistant022774246%1
Qualified Social Worker202281011%2.8
Medical Director022241921%1
63 Certified Nursing Assistant
% of Days 100%
21 Licensed Practical Nurse
% of Days 100%
9 Clinical Nurse Specialist
% of Days 100%
9 Mental Health Service Worker
% of Days 88%
3 RN Director of Nursing
% of Days 96%
4 Registered Nurse
% of Days 100%
5 Other Dietary Services Staff
% of Days 100%
4 Physical Therapy Assistant
% of Days 84%
2 Respiratory Therapy Technician
% of Days 75%
2 Physical Therapy Aide
% of Days 70%
1 Therapeutic Recreation Specialist
% of Days 76%
2 Speech Language Pathologist
% of Days 74%
1 Dietitian
% of Days 63%
1 Nurse Practitioner
% of Days 62%
1 Occupational Therapy Aide
% of Days 60%
2 Feeding Assistant
% of Days 46%
2 Qualified Social Worker
% of Days 11%
2 Medical Director
% of Days 21%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
153 residents
Residents by payment source
Medicare
4 residents (2.6%)
Medicaid
99 residents (64.7%)
Private pay or other
50 residents (32.7%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 7.9
22% better than Massachusetts average

Massachusetts average: 10.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 14.2
29% better than Massachusetts average

Massachusetts average: 20.0

Long-stay resident measures
Significantly above average Massachusetts avg: 3.5 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 16.6%
11% better than Massachusetts average

Massachusetts average: 18.7%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 8.9%
54% better than Massachusetts average

Massachusetts average: 19.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 17.1%
23% better than Massachusetts average

Massachusetts average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.7%
25% better than Massachusetts average

Massachusetts average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.7%
In line with Massachusetts average

Massachusetts average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.6%
72% better than Massachusetts average

Massachusetts average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.6%
28% worse than Massachusetts average

Massachusetts average: 5.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 3.0%
72% better than Massachusetts average

Massachusetts average: 10.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 42.4%
109% worse than Massachusetts average

Massachusetts average: 20.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.3%
7% better than Massachusetts average

Massachusetts average: 91.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 95.1%
In line with Massachusetts average

Massachusetts average: 94.8%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.53
18% better than Massachusetts average

Massachusetts average: 1.86

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.62
60% better than Massachusetts average

Massachusetts average: 1.54

Short-stay resident measures
Average Massachusetts avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 91.6%
19% better than Massachusetts average

Massachusetts average: 76.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.0%
54% worse than Massachusetts average

Massachusetts average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 91.7%
18% better than Massachusetts average

Massachusetts average: 77.7%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 11.4%
56% better than Massachusetts average

Massachusetts average: 25.8%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 14.4%
22% worse than Massachusetts average

Massachusetts average: 11.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Massachusetts average

Massachusetts average: 0.8%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 31.5%
38% worse than Massachusetts average

Massachusetts average: 50.6%

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Financial Aid for Massachusetts Seniors

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Home Care Program

MassHealth Home Care

Age 60+, Massachusetts resident, at risk of nursing home placement.

~$1,500/month (individual, varies by region).

$2,000 (individual, excludes home, car).

Coordinated through Aging Services Access Points (ASAPs); high demand in urban areas.

Frail Elder Waiver

Massachusetts Medicaid FE Waiver

Age 65+, Massachusetts resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Requires clinical eligibility determination.

Senior Care Options (SCO)

Massachusetts Senior Care Options

Age 65+, Massachusetts resident, eligible for MassHealth (Medicare optional), nursing home-level care need.

~$2,829/month (300% FBR, individual); QIT allowed.

$2,000 (individual), $3,000 (couple) (excludes home up to $713,000, car).

Not available in Dukes/Nantucket Counties; multiple SCO providers (e.g., CCA, Tufts).

Medicare Savings Program (MSP)

Massachusetts Medicare Savings Program (MassHealth Buy-In)

Age 65+ or disabled, Massachusetts resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

National Family Caregiver Support Program (NFCSP) Respite

Massachusetts NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Massachusetts resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

27 ASAPs; prioritizes low-income, rural caregivers.

Prescription Advantage

Massachusetts Prescription Advantage

Age 65+ or disabled, Massachusetts resident, enrolled in Medicare Part D (or ineligible for Medicare).

No strict limit; copays vary by income (~$24,980-$75,000/year individual).

Not assessed.

Supplements Medicare Part D; no enrollment fee for low-income.

Senior Community Service Employment Program (SCSEP)

Massachusetts SCSEP

Age 55+, unemployed, low-income, Massachusetts resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Massachusetts VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Massachusetts resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand statewide.