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3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Nestled atop the serene Belmont Hill, Christopher Heights of Worcester offers seniors a warm and inviting atmosphere where they can lead a fulfilling life. It is equipped with a range of top-notch amenities to cater to the varying needs of seniors, including an on-site salon, delectable chef-prepared meals, a cozy library, high-speed internet, group transportation to events, and picturesque gardening spaces that allow residents to savor nature’s beauty.
Its private apartments are also designed to give residents utmost comfort and privacy. The caring and dedicated staff takes care of medication management, housekeeping, linen services, snow, and ice removal, enabling seniors to enjoy their golden years stress-free. Moreover, the community believes in providing a well-rounded experience for its residents and offers a host of enrichment programs, such as fitness classes, cultural events, and educational workshops. All of which help seniors stay active and engaged, leading to a healthier and more fulfilling lifestyle.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 16th out of 89 homes in Massachusetts for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 41m per day | ▲ 6% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 59m per day | ■ Avg State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 34m per day | ▲ 13% State avg: 2h 16m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 46m per day | ▲ 9% State avg: 3h 27m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 7m per day | ▲ 69% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 28m per day | ■ Avg State avg: 28m per day · National avg: 28m per day |
Lower than the Massachusetts average: 71.7%Key information about the people who lead and staff this community.
In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Massachusetts state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | MA Average | vs. MA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 22 | 14 | This facility has 57% more total citations than a typical Massachusetts assisted living residence (22 vs. MA avg 14).↑ 57% worse |
|
Citations per year
Average citations per year since 2023.
| 7.3 | 4.7 | This facility has 55% more citations per year than a typical Massachusetts assisted living residence (7.3 vs. MA avg 4.7).↑ 55% worse |
|
Citations per inspection
Average citations per inspection.
| 5.5 | 0.7 | This facility has 686% more citations per inspection than a typical Massachusetts assisted living residence (5.5 vs. MA avg 0.7).↑ 686% worse |
Inspections
| This Facility | MA Average | vs. MA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 21 | This facility has 81% fewer total inspections than a typical Massachusetts assisted living residence (4 vs. MA avg 21).↓ 81% better |
Massachusetts average 4.5
Last Health inspection on Aug 2025
Massachusetts average 32.7
Massachusetts average 7.24
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 22 citations resulted from standard inspections; and 3 of 22 resulted from complaint investigations.
100% better than Massachusetts averageMassachusetts average: 0.3
33% worse than Massachusetts averageMassachusetts average: 1.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
7% more staff per resident than Massachusetts average
0% compared with Massachusetts average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
30 total: 17 full-time employees and 13 contractors.
30
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursAssists with medical care and medications.
41 total: 30 full-time employees and 11 contractors.
41
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursHelps with daily care and mobility.
121 total: 87 full-time employees and 34 contractors.
121
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,101 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 87 | 34 | 121 | 33,366 | 92 | 100% | 8.1 |
| Licensed Practical Nurse | 30 | 11 | 41 | 10,835 | 92 | 100% | 8 |
| Registered Nurse | 17 | 13 | 30 | 5,572 | 92 | 100% | 8.5 |
| Clinical Nurse Specialist | 11 | 0 | 11 | 2,999 | 82 | 89% | 7.7 |
| RN Director of Nursing | 7 | 0 | 7 | 2,009 | 87 | 95% | 7.9 |
| Other Dietary Services Staff | 8 | 0 | 8 | 1,929 | 92 | 100% | 7.4 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 1,467 | 83 | 90% | 6.8 |
| Physical Therapy Assistant | 5 | 0 | 5 | 1,413 | 87 | 95% | 7.1 |
| Mental Health Service Worker | 3 | 1 | 4 | 1,086 | 64 | 70% | 7.3 |
| Speech Language Pathologist | 3 | 0 | 3 | 866 | 87 | 95% | 6.3 |
| Qualified Social Worker | 3 | 0 | 3 | 774 | 63 | 68% | 7 |
| Dietitian | 2 | 0 | 2 | 749 | 62 | 67% | 7.8 |
| Administrator | 2 | 0 | 2 | 480 | 59 | 64% | 8 |
| Qualified Activities Professional | 3 | 0 | 3 | 457 | 56 | 61% | 6.6 |
| Nurse Practitioner | 1 | 0 | 1 | 444 | 56 | 61% | 7.9 |
| Physical Therapy Aide | 2 | 0 | 2 | 431 | 53 | 58% | 7.5 |
| Occupational Therapy Aide | 0 | 2 | 2 | 340 | 53 | 58% | 6.4 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 141 | 18 | 20% | 7.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 47 | 8 | 9% | 5.9 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
70% lower than Massachusetts averageMassachusetts average: $72K
17% more fines than Massachusetts averageMassachusetts average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Massachusetts averageMassachusetts average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Mar 28, 2024 · $9K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.8
25% worse than Massachusetts averageMassachusetts average: 10.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.9
In line with Massachusetts averageMassachusetts average: 20.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
21.6%
15% worse than Massachusetts averageMassachusetts average: 18.7%
Percent of long-stay residents whose ability to move independently worsened
24.0%
24% worse than Massachusetts averageMassachusetts average: 19.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.3%
22% better than Massachusetts averageMassachusetts average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
6.1%
71% worse than Massachusetts averageMassachusetts average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
6.9%
48% worse than Massachusetts averageMassachusetts average: 4.7%
Percent of long-stay residents with a urinary tract infection
6.1%
193% worse than Massachusetts averageMassachusetts average: 2.1%
Percent of long-stay residents who lose too much weight
5.2%
In line with Massachusetts averageMassachusetts average: 5.2%
Percent of long-stay residents who have depressive symptoms
3.0%
72% better than Massachusetts averageMassachusetts average: 10.7%
Percent of long-stay residents who received an antipsychotic medication
18.4%
9% better than Massachusetts averageMassachusetts average: 20.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.7%
In line with Massachusetts averageMassachusetts average: 91.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
In line with Massachusetts averageMassachusetts average: 94.8%
Number of hospitalizations per 1,000 long-stay resident days.
0.92
51% better than Massachusetts averageMassachusetts average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.99
36% better than Massachusetts averageMassachusetts average: 1.54
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.7%
25% better than Massachusetts averageMassachusetts average: 76.7%
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
In line with Massachusetts averageMassachusetts average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.8%
13% better than Massachusetts averageMassachusetts average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.1%
14% better than Massachusetts averageMassachusetts average: 25.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.0%
19% worse than Massachusetts averageMassachusetts average: 11.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
25% better than Massachusetts averageMassachusetts average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
23.9%
56% worse than Massachusetts averageMassachusetts average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
58.6%
16% better than Massachusetts averageMassachusetts average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
40% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
142Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Christopher Heights of Worcester from 2011–2023, based on CMS SNF Cost Reports.
Based on the 2023 CMS SNF Cost Report.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #23 / 92Payroll — State benchmarkedThis home is ranked 23rd out of 92 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (58% of admissions), and a typical private pay stay runs around 4 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
1.8 miles from city center
Estimated distance in miles from Worcester's city center to Christopher Heights of Worcester's address, calculated via Google Maps.
— 0.74 miles to nearest hospital (UMass Memorial Medical Center Obstetrics and Gynecology)
Add your location
Christopher Heights of Worcester is located in Worcester, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.
The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
| Christopher Heights of Worcester |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Worcester (Biotech Park Area) | - | 80
Facility
80
MA AVG
94
Rank
#157 / 280 | - |
30
Facility
30
MA AVG
53
Rank
#360 / 499 | - |
| Notre Dame du Lac |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NC Nursing Care
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
PC Palliative Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Worcester (Booth Apartments Area) | - | 110
Facility
110
MA AVG
94
Rank
#80 / 280 | - |
13
Facility
13
MA AVG
53
Rank
#450 / 499 | - |
| The Jewish Healthcare Center |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NC Nursing Care
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Worcester (West Tatnuck) | - | 141
Facility
141
MA AVG
94
Rank
#37 / 280 | - |
12
Facility
12
MA AVG
53
Rank
#456 / 499 | - |
| The Lillie Mansion at Lutheran |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
PC Palliative Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Worcester (Central Business District) | - | 150
Facility
150
MA AVG
94
Rank
#29 / 280 | - |
88
Facility
88
MA AVG
53
Rank
#63 / 499 | - |
Christopher Heights of Worcester is in the Biotech Park Area neighborhood of Worcester.
Christopher Heights of Worcester has a walk score of 30. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Christopher Heights of Worcester's occupancy is 33%.
According to the BBB and MA state health department records, Christopher Heights of Worcester has been operating for approximately 29 years.
Christopher Heights of Worcester is registered as a non-profit in MA.
Christopher Heights of Worcester has 80 beds.
Yes — there are 9 photos of Christopher Heights of Worcester in the photo gallery on this page.
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