Pine Harbour
Assisted Living · New York, NY
Pine Harbour
Assisted Living · New York, NY
Pine Harbour is a 66-bed Enriched Housing Program in Plattsburgh, Clinton County, New York, at 15 New Hampshire Street, 2.0 miles from city center. The facility specializes in assisted living and memory care for residents with memory loss and dementia-related disorders. Owner Pine Harbour, Inc. operates with 24-hour staffing and a secure memory care unit.
Seven amenities comprise the operational structure: specialized care, secure memory care unit, safe outdoor walking garden area, structured daily routine, high staff-to-resident ratio, 24-hour supervision, and all-inclusive care and services. Three daily meals, medication management, housekeeping, laundry, and trash removal are included. Programs offer veterans benefits and activities and programming.
Regulatory compliance reveals a pattern of resident services deficiencies in renewal inspections. November 2023 identified resident services violations (488.7 (d) (4), 488.7 (d) (8) (i-iii)). January 2025 expanded this pattern to multiple resident services violations across five subsections (488.7 (d) (1), (d) (3), (d) (4), (d) (8), and (e) (2)). In a memory care facility, these recurring violations suggest either systematic gaps in care documentation or inconsistency in how protocols for memory care residents are implemented.
Environmental standards violations recur across the inspection period. November 2023 cited facility maintenance deficiencies (488.11 (d) (1), 488.11 (e) (3)). January 2025 cited facility maintenance again (488.11 (d) (1)). Records and reports violations appear across three separate inspections from 2021 through 2025, suggesting either persistent documentation gaps or evolving regulatory expectations.
Three complaints have been filed, representing 4.5 per 100 occupied beds versus the state average of 49.9. Four of five complaint investigations yielded zero violations. June 2025’s complaint investigation found no deficiencies. Over four years, the facility averaged 4.3 deficiencies per year, 16 percent better than New York’s state average of 5.1.
One enforcement action was issued in December 2021 (Stipulation and Order ACF-21-135). An administrative law case filed in 2019 (Pine Harbour vs. Zucker, SP-CPLR Article 78) with the facility as plaintiff was disposed in March 2020. The January 2025 renewal produced the most extensive deficiency count.
The pattern of resident services and environmental standards violations in renewal inspections, followed by compliance in complaint investigations, suggests either successful remediation between inspections or inconsistent performance.
Families should focus their inquiries on how the facility documents resident care protocols in memory care units.
66-bed community Rank #633 / 752Bed count — State benchmarkedThis home is ranked 633rd out of 752 homes in New York. Shows this facility's certified or reported bed count compared to other New York SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 25 / 100 Rank #990 / 1167Walk Score — State benchmarkedThis home is ranked 990th out of 1167 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
About the Community
Pine Harbour features bright, spacious private apartments with well-designed floor plans, including options for assisted living and memory care.
Facility TypeEnriched Housing Program
StatusActive
CountyClinton
License Number090-S-001
Owner NamePine Harbour, Inc.
Safety FeaturesSecure Memory Care neighborhood, 24 hour supervision
24-Hour Staffing
Visitor PolicyVisitors are welcome
Admission CriteriaMust be a veteran who served at least 90 days in active duty or a surviving spouse of a veteran
HousekeepingYes
Linen ServiceYes
Transportation
Housekeeping
Laundry
ActivitiesPine Harbour offers a variety of activities designed to enhance the mind, body, and soul, including memory games, exercise classes, and arts and crafts. Residents can choose which activities to participate in.
Wellness ProgramDaily Exercise Class focusing on gentle movement, Tai Chi Chair Exercises, Walking Club, and other health and wellness activities.
Specific ProgramsCare & Services, When is it Time for Assisted Living?, Veterans Benefits, Life On The Lake, Services & Amenities, Activities & Programming, Consumer Summary, Residency Agreement & Other Information, Culinary Experience, Newsletter & Photos, Pine Notes, Photo Album, Our Team, Volunteer, Testimonials
Volunteer ProgramsYes
Starting Price$7,650 per month
Food DescriptionPine Harbour serves three nutritious meals daily in a full-service dining room, with meals prepared from scratch and tailored to residents' preferences. The dining experience is designed to be enjoyable and healthy.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
17 citations
3 complaints
5 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. See the nursing homes benchmark below for the typical New York score; higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. See the nursing homes benchmark below for the typical New York score; higher is better.
B- · Above the New York average for nursing homes.
New York nursing homes benchmark: C 74/100
Inspection score: 81 out of 100. Letter grade B-. Above the New York average for nursing homes.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
5 Worse
Metrics worse than New York average:
• Total citations (31% above)
• Citations per year (31% above)
• Citations per inspection (143% above)
• Inspections with citations (25% above)
• Inspection citation rate (127% above) 5 Better Metrics better than New York average:
• Total inspections (44% below)
• Total complaints (96% below)
• Complaints per year (96% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
• Total citations (31% above)
• Citations per year (31% above)
• Citations per inspection (143% above)
• Inspections with citations (25% above)
• Inspection citation rate (127% above) 5 Better Metrics better than New York average:
• Total inspections (44% below)
• Total complaints (96% below)
• Complaints per year (96% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
Latest Inspection
June 12, 2025
Complaint Investigation
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 9 | This facility has 44% fewer total inspections than a typical New York nursing home (5 vs. NY avg 9).↓ 44% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 5 | 4 | This facility has 25% more inspections with citations than a typical New York nursing home (5 vs. NY avg 4).↑ 25% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 13 | This facility has 31% more total citations than a typical New York nursing home (17 vs. NY avg 13).↑ 31% worse |
|
Citations per year
Average citations per year since 2021.
| 3.4 | 2.6 | This facility has 31% more citations per year than a typical New York nursing home (3.4 vs. NY avg 2.6).↑ 31% worse |
|
Citations per inspection
Average citations per inspection.
| 3.4 | 1.4 | This facility has 143% more citations per inspection than a typical New York nursing home (3.4 vs. NY avg 1.4).↑ 143% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 3 | 79 | This facility has 96% fewer total complaints than a typical New York nursing home (3 vs. NY avg 79).↓ 96% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.6 | 15.8 | This facility has 96% fewer complaints per year than a typical New York nursing home (0.6 vs. NY avg 15.8).↓ 96% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.05 | 0.50 | This facility has 90% fewer complaints per bed than a typical New York nursing home (0.05 vs. NY avg 0.5).↓ 90% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 12, 2025, was a complaint investigation and found no deficiencies. Earlier inspections showed a pattern of deficiencies mainly related to resident services, records and reports, and environmental standards, with the January 15, 2025 renewal survey identifying eight such issues. Complaint investigations prior to the most recent one were unsubstantiated, and no fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. Prior reports also noted occasional deficiencies in general provisions, personnel, and inspection procedures. The overall trend suggests improvement, with the latest complaint investigation showing no issues after several inspections with citations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for Pine Harbour
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
1 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
1 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2019
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2019Places of interest near Pine Harbour
2.0 miles from city center
Estimated distance in miles from Plattsburgh's city center to Pine Harbour's address, calculated via Google Maps.
Calculate Travel Distance to Pine Harbour
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Financial Assistance for
Assisted Living in New York
Pine Harbour is located in Plattsburgh, New York.
Here are the financial assistance programs available to residents in New York.
Compare Assisted Living around New York State
The information below is reported by the New York State Department of Health.
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Frequently Asked Questions about Pine Harbour
Is Pine Harbour in a walkable area?
Pine Harbour has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Pine Harbour?
According to NY state health department records, Pine Harbour's license number is 090-S-001.
How many beds does Pine Harbour have?
Pine Harbour has 66 beds.
Are there photos of Pine Harbour?
Yes — there are 16 photos of Pine Harbour in the photo gallery on this page.
What is the address of Pine Harbour?
Pine Harbour is located at 15 New Hampshire Street.
What is the phone number of Pine Harbour?
(518) 561-5307 will put you in contact with the team at Pine Harbour.
What county is Pine Harbour located in?
Pine Harbour is in Clinton County.
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