Pine Harbour
Assisted Living & Memory Care · Plattsburgh, NY
Pine Harbour
Assisted Living & Memory Care · Plattsburgh, NY
Pine Harbour is on New Hampshire Street in Plattsburgh, New York, right at the edge of Lake Champlain in Clinton County. The Walk Score is 25, which is car-dependent. Transportation is available for residents, and given where this facility sits, that service does real work.
At 66 beds, this is a mid-size community; its starting price is $7,650 per month, the highest confirmed price point in this part of the region. Staffing runs around the clock, and three named programs give the community its shape: Life On The Lake, which ties resident experience directly to the lakeside setting; Culinary Experience, which frames dining as programming rather than a cafeteria function; and Veterans Benefits, which signals support navigation for residents with military service backgrounds. The activity calendar covers memory games, exercise classes, and arts and crafts.
State inspections are handled by the New York Department of Health, Office of Aging and Long Term Care. The inspection focus area on record is care planning and documentation, an administrative category.
Pine Harbour is a 66-bed assisted living community in Plattsburgh with a lakeside-oriented program identity, a Culinary Experience program, Veterans Benefits navigation, 24-hour staffing, and a starting price of $7,650 per month. It is built for adults who want a defined, setting-specific assisted living experience on Lake Champlain in northern New York.
66-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 25 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeEnriched Housing Program
StatusActive
CountyClinton
License Number090-S-001
Owner NamePine Harbour, Inc
Safety FeaturesSecure Memory Care neighborhood, 24 hour supervision
24-Hour Staffing
Pets not allowed
Visitor PolicyVisitors are welcome
Admission CriteriaMust be a veteran who served at least 90 days in active duty or a surviving spouse of a veteran
HousekeepingYes
Linen ServiceYes
Transportation
Housekeeping
Laundry
Activitiesmemory games, exercise classes, arts and crafts
Wellness ProgramDaily Exercise Class focusing on gentle movement, Tai Chi Chair Exercises, Walking Club
Specific ProgramsVeterans Benefits, Life On The Lake, Activities & Programming, Culinary Experience, Volunteer
Volunteer Program
Starting Price$7,650 per month
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
17 citations
3 complaints
5 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
10 points above the New York average for nursing homes (83/100)
Rank #96 / 591 in New York Inspection Score — State benchmarked This home is ranked 96th out of 591 homes in New York for Inspection Score. Shows this facility's inspection score compared to the New York average among 591 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 93 out of 100. Letter grade A. 10 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
5 Worse
Metrics worse than New York average:
• Total citations (31% above)
• Citations per year (31% above)
• Citations per inspection (143% above)
• Inspections with citations (25% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (96% below)
• Complaints per year (96% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
• Total citations (31% above)
• Citations per year (31% above)
• Citations per inspection (143% above)
• Inspections with citations (25% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (96% below)
• Complaints per year (96% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
Latest Inspection
June 12, 2025
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 13 | This facility has 31% more total citations than a typical New York nursing home (17 vs. NY avg 13).↑ 31% worse |
|
Citations per year
Average citations per year since 2021.
| 3.4 | 2.6 | This facility has 31% more citations per year than a typical New York nursing home (3.4 vs. NY avg 2.6).↑ 31% worse |
|
Citations per inspection
Average citations per inspection.
| 3.4 | 1.4 | This facility has 143% more citations per inspection than a typical New York nursing home (3.4 vs. NY avg 1.4).↑ 143% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 9 | This facility has had 44% fewer total inspections than the New York average (5 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 44% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 5 | 4 | This facility has 25% more inspections with citations than a typical New York nursing home (5 vs. NY avg 4).↑ 25% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 3 | 79 | This facility has 96% fewer total complaints than a typical New York nursing home (3 vs. NY avg 79).↓ 96% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.6 | 15.8 | This facility has 96% fewer complaints per year than a typical New York nursing home (0.6 vs. NY avg 15.8).↓ 96% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.05 | 0.50 | This facility has 90% fewer complaints per bed than a typical New York nursing home (0.05 vs. NY avg 0.5).↓ 90% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- June 12, 2025 complaint survey found no violations or deficiencies.
- January 15, 2025 renewal inspection identified eight deficiencies in resident services, records, and environmental standards.
- Prior inspections showed recurring deficiencies in resident services and environmental standards, with counts ranging from one to five violations.
Lawsuit overview for Pine Harbour
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2019
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2019Places of interest near Pine Harbour
2.0 miles from city center
Estimated distance in miles from Plattsburgh's city center to Pine Harbour's address, calculated via Google Maps.
Calculate Travel Distance to Pine Harbour
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The information below is reported by the New York State Department of Health.
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NY AVG
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NY AVG
83
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NY AVG
44.4%
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#107 / 321 | 3
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3
NY AVG
6
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#130 / 321 | 1
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1
NY AVG
14.5
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0.2
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| Monarch Coopers Corner | AL MC RC | New Rochelle (Victory Park) | 90 | Yes | 43 | Coopers Corner, Inc | - | 1 | 0%
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NY AVG
44.4%
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0
NY AVG
6
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#1 / 321 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 321 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 321 | Studio / 1 Bed | A+ |
| Pine Harbour | AL MC | Plattsburgh | 66 | No | 25 | - | 93
Facility
93
NY AVG
83
Rank
#96 / 591 | 9 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 321 | 0
Facility
0
NY AVG
6
Rank
#130 / 321 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 321 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 321 | - | - |
Financial Assistance for
Assisted Living in New York
Pine Harbour is located in Plattsburgh, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Pine Harbour
Is Pine Harbour in a walkable area?
Pine Harbour has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Pine Harbour?
According to NY state health department records, Pine Harbour's license number is 090-S-001.
Are pets allowed at Pine Harbour?
No, Pine Harbour has a no-pet policy.
How many beds does Pine Harbour have?
Pine Harbour has 66 beds.
Are there photos of Pine Harbour?
Yes — there are 7 photos of Pine Harbour in the photo gallery on this page.
What is the address of Pine Harbour?
Pine Harbour is located at 15 New Hampshire Street, Plattsburgh, NY 12903.
What is the phone number of Pine Harbour?
(518) 561-5307 will put you in contact with the team at Pine Harbour.
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