Pine Harbour
Assisted Living · USA, NY
Pine Harbour
Assisted Living · USA, New York
Pine Harbour is a 66-bed assisted living and memory care community administrated by its governing board at 15 New Hampshire Street in Plattsburgh, New York 12901, in Clinton County. Licensed as an Enriched Housing Program under New York State law by the New York State Department of Health, Office of Aging and Long Term Care, the facility is owned and operated by Pine Harbour, Inc., a 501(c)(3) nonprofit. Pine Harbour operates a dedicated, secure memory care unit for residents with Alzheimer’s disease and other dementia-related disorders.
The New York State Department of Health, Office of Aging and Long Term Care has conducted five inspections, producing 17 total deficiencies across the record. A renewal survey on January 15, 2025, cited eight deficiencies in resident services, records and reports, and environmental standards. The most recent inspection, a complaint investigation on June 12, 2025, identified zero deficiencies. One enforcement action appears in the public record: Stipulation and Order ACF-21-135, dated December 16, 2021, a formal state agreement requiring correction of serious or repeated violations. Three complaints have been filed; prior complaint investigations were unsubstantiated. No fines or immediate jeopardy findings appear in the public record. The inspection trajectory shows improvement, with the June 2025 survey clean after the January 2025 citations.
Seven confirmed amenities are on record: specialized care, a secure memory care unit, a safe outdoor walking garden, a structured daily routine, a high staff-to-resident ratio, 24-hour supervision, and all-inclusive care and services. The all-inclusive model covers three daily meals, medication management, social activities, housekeeping, laundry, and trash removal. Veterans benefits facilitation is a confirmed program. Studios and one-bedroom units are available. Assisted living pricing starts at approximately $5,250 per month and memory care at approximately $7,350 per month.
Champlain Valley Physicians Hospital Medical Center is approximately 2.0 miles from the facility. Accounts from staff, residents, and family members describe the community as home-like and the staffing as personally engaged.
Pine Harbour is suited for seniors seeking assisted living or memory care in Plattsburgh with nonprofit governance and a nonprofit mission. Families should ask about the specific corrective actions taken following the January 2025 deficiencies in resident services and environmental standards, current medication management protocols, and disaster preparedness before placement.
66-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 25 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeEnriched Housing Program
StatusActive
CountyClinton
License Number090-S-001
Owner NamePine Harbour, Inc.
24-Hour Staffing
Specialized Care
Secure Memory Care Unit
Safe Outdoor Walking Garden Area
Structured Daily Routine
High Staff To Resident Ratio
24-Hour Supervision
All-Inclusive Care And Services
Specific ProgramsVeterans Benefits, Activities & Programming, Services & Amenities
Food DescriptionResidents enjoy three meals daily, medication management, social activities, maintenance free living, including housekeeping, laundry and trash removal.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
17 citations
3 complaints
5 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Citations per inspection (6% above)
• Inspection citation rate (79% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 7 Better Metrics better than New York average:
• Total citations (41% below)
• Citations per year (41% below)
• Total inspections (44% below)
• Total complaints (96% below)
• Complaints per year (96% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
• Citations per inspection (6% above)
• Inspection citation rate (79% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 7 Better Metrics better than New York average:
• Total citations (41% below)
• Citations per year (41% below)
• Total inspections (44% below)
• Total complaints (96% below)
• Complaints per year (96% below)
• Complaints per bed (90% below)
• Complaint investigations (100% below)
Latest Inspection
June 12, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 29 | This facility has 41% fewer total citations than a typical New York assisted living residence (17 vs. NY avg 29). Click this badge to view the full New York ranking.↓ 41% better |
|
Citations per year
Average citations per year since 2021.
| 3.4 | 5.8 | This facility has 41% fewer citations per year than a typical New York assisted living residence (3.4 vs. NY avg 5.8). Click this badge to view the full New York ranking.↓ 41% better |
|
Citations per inspection
Average citations per inspection.
| 3.4 | 3.2 | This facility has 6% more citations per inspection than a typical New York assisted living residence (3.4 vs. NY avg 3.2). Click this badge to view the full New York ranking.↑ 6% worse |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 9 | This facility has 44% fewer total inspections than a typical New York assisted living residence (5 vs. NY avg 9). Click this badge to view the full New York ranking.↓ 44% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 5 | 5 | This facility has inspections with citations in line with the New York average (5 vs. NY avg 5). Click this badge to view the full New York ranking.— At avg |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%). Click this badge to view the full New York ranking.↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 12, 2025, was a complaint investigation and found no deficiencies. Earlier inspections showed a pattern of deficiencies mainly related to resident services, records and reports, and environmental standards, with the January 15, 2025 renewal survey identifying eight such issues. Complaint investigations prior to the most recent one were unsubstantiated, and no fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. Prior reports also noted occasional deficiencies in general provisions, personnel, and inspection procedures. The overall trend suggests improvement, with the latest complaint investigation showing no issues after several inspections with citations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for Pine Harbour
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
1 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
1 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Most Recent
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2019
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2019Places of interest near Pine Harbour
2.0 miles from city center
Estimated distance in miles from Plattsburgh's city center to Pine Harbour's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
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| Pine Harbour |
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AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
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Frequently Asked Questions about Pine Harbour
Is Pine Harbour in a walkable area?
Pine Harbour has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Pine Harbour?
According to NY state health department records, Pine Harbour's license number is 090-S-001.
How many beds does Pine Harbour have?
Pine Harbour has 66 beds.
Are there photos of Pine Harbour?
Yes — there are 2 photos of Pine Harbour in the photo gallery on this page.
What is the address of Pine Harbour?
Pine Harbour is located at 15 New Hampshire Street.
What is the phone number of Pine Harbour?
(518) 561-5307 will put you in contact with the team at Pine Harbour.
What county is Pine Harbour located in?
Pine Harbour is in Clinton County.
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