Inspection Reports for
Plaza Healthcare

The facility was found deficient in ensuring resident safety regarding medication self-administration, proper food labeling and storage, and infection prevention related to catheter care. Specific issues included unauthorized medications at a resident's bedside, expired and unlabeled food items, and catheter bags improperly placed on the floor increasing infection risk.

The facility was found deficient in ensuring resident safety regarding medication self-administration, proper food labeling, and infection prevention related to catheter care. Specific issues included a resident having unauthorized medications at bedside, improperly labeled and expired food items, and catheter bags placed on the floor risking infection.

Intakes # AZ00222090, AZ00222091, AZ00221304, AZ00221306, AZ00221110, AZ00221113, AZ00218939, AZ00217235, AZ00217236, AZ00210501, AZ00210502, AZ00204760, AZ00203971, AZ00203972, AZ00199599, AZ00199600, AZ00199516, AZ00199517, AZ00199275, AZ00198520, AZ00198320, AZ00198321, AZ00198255, AZ00204749, AZ00204792, AZ00204794, AZ00204788, AZ00204789, AZ00222299, AZ00222301, AZ00222424, AZ00222426

Recertification survey with complaint investigation citing 8 deficiencies related to medical records, infection control, food contracts, and premises maintenance.

Recertification survey for Medicare under Life Safety Code 2012 with no deficiencies noted based on acceptance of a plan of correction.

The complaint investigation substantiated that resident #54 verbally abused resident #30 during a bingo game on October 19, 2024, using racial slurs and derogatory language. Staff #48 witnessed the incident but did not intervene or report it immediately. Other staff members were informed later and took corrective actions including excluding the residents from bingo the following day. The facility policy requires immediate reporting and intervention, which was not followed.

The facility failed to prevent and appropriately respond to verbal abuse between residents #30 and #54, where resident #54 used derogatory language towards resident #30 during a bingo game. Staff failed to intervene or report the incident immediately, violating facility policies on abuse prevention and reporting.

The complaint investigation was substantiated. Resident #54 verbally abused resident #30 during a bingo game by using racial slurs and derogatory language. Staff #48 failed to intervene or report the incident immediately, and other staff were not informed timely. The facility policy requires immediate reporting and intervention, which was not followed.

The facility failed to prevent and appropriately respond to verbal abuse between residents, specifically an incident where resident #54 verbally abused resident #30 with derogatory language. Staff failed to intervene or report the incident immediately, violating facility policies on abuse prevention and reporting.

Intakes #AZ00217941, AZ00217815

Onsite complaint survey citing 2 deficiencies related to abuse reporting and resident abuse prevention.

The investigation was complaint-driven, focusing on issues including informed consent for psychotropic medications, resident notification of room changes, care plan adherence, food safety, and infection control practices. Substantiation status is not explicitly stated.

The facility failed to ensure timely informed consent for psychotropic medications, proper written notification to resident representatives prior to room changes, adherence to care plans for same gender caregiver requests, proper food handling and hygiene practices including hair restraints and clean kitchenware, and consistent use of PPE by staff, potentially risking resident safety and infection transmission.

The facility was found deficient in ensuring informed consent for psychotropic medications, providing written notice for room changes, implementing care plans respecting resident preferences, maintaining food safety standards including proper hair restraints and clean kitchenware, and enforcing infection control practices such as proper PPE use.