Plaza Healthcare
Nursing Home · Scottsdale, AZ
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Plaza Healthcare

Nursing Home · Scottsdale, AZ
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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Plaza Healthcare accepts Medicare, Medicaid, and private pay.

Overview of Plaza Healthcare

Nestled in Scottsdale, Arizona, Plaza Healthcare leads the community with an unwavering dedication to exceptional post-hospital care. Their mission revolves around surpassing expectations through comprehensive physical, emotional, and spiritual support. With over 30 years of service, Plaza Healthcare is a trusted, privately owned facility offering specialized care units for various needs, from dialysis, tracheotomy, and ventilator care to rehabilitation, emphasizing quality service and compassionate care. At Plaza Healthcare, residents enjoy many amenities and services tailored to enhance their comfort and well-being. There are ample opportunities for relaxation and enjoyment, from the Plaza Diner to the tranquil Plaza Courtyards. The facility also provides access to hairstyling services and engaging activities, and a dedicated team of professionals is committed to ensuring residents feel at home.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 44.9% Above AZ avg. ▲ 44.9% Above AZ avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 43.4% Above AZ avg. ▲ 43.4% Above AZ avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 15.6% Above AZ avg. ▲ 15.6% Above AZ avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 8.2% Above AZ avg. ▲ 8.2% Above AZ avg.Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Arizona state averages

Total nursing care / resident Info This home is ranked 56th out of 72 homes in Arizona. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 25m per day
Rank #56 / 72Nurse hours — State benchmarkedThis home is ranked 56th out of 72 homes in Arizona. Shows adjusted nurse hours per resident per day benchmarked to the Arizona average, with a ranking across 72 Arizona SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility Arizona avg (4h 11m per day)
vs Arizona avg
-18%

0 of 6 metrics below state avg

Standout metric Physical Therapist is +250% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 1h 54m per day ▲ 165% State avg: 43m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 21m per day ▲ 29% State avg: 1h 3m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 3h 1m per day ▲ 27% State avg: 2h 22m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 5h 24m per day ▲ 49% State avg: 3h 38m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 21m per day ▲ 250% State avg: 6m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 1h 23m per day ▲ 168% State avg: 31m per day · National avg: 29m per day

Capacity and availability

This home usually has availability

Similar occupancy to the Arizona average: 72.7%
Occupancy rate
73.2% Rank #35 / 77Occupancy rate — State benchmarkedThis home is ranked 35th out of 77 homes in Arizona. Shows this facility's occupancy rate versus the Arizona average, with its Statewide rank out of 77. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
151 days
Bed community size
179-bed community Rank #25 / 530Bed count — State benchmarkedThis home is ranked 25th out of 530 homes in Arizona. Shows this facility's certified or reported bed count compared to other Arizona SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 59 / 100 Rank #163 / 819Walk Score — State benchmarkedThis home is ranked 163rd out of 819 homes in Arizona. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

License Details

Facility TypeNursing Care Institution
StatusActive
ExpirationOctober 31, 2026
License NumberNCI-2661
CMS Certification Number35084
QualificationHealth Care

Services

Area For Residents On A Ventilator
Clinical Laboratory Services
Dialysis Services
Radiology Services And Diagnostic Imaging Services
Rehabilitation Services
Respiratory Care Services

Ownership & Operating Entity

Plaza Healthcare is legally operated by Plaza Healthcare, and administrated by David Starrett.

OwnerPLAZA HC HOLDING COMPANY, LLC

Therapy & Rehabilitation

1 service
Rehabilitation Services

Amenities & Lifestyle

Plaza Diner
Plaza Courtyards
Hairstylist/Beautician
Specific ProgramsDialysis, Social Workers, Guest Services, Infusion Therapy, Case Management
Operating HoursTours available daily from 8 a.m. to 8 p.m.

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
A Highest rating

Based on state quality rating data.

Contact Plaza Healthcare

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

Since 2022 · 4 years of data 26 deficiencies 15 complaints 18 inspections
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Arizona state average. See the nursing homes benchmark below for the typical Arizona score; higher is better.

Below the Arizona average for nursing homes.

Arizona nursing homes benchmark: C 75/100

Inspection score: 69 out of 100. Letter grade D+. Below the Arizona average for nursing homes.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Arizona state average
Overall vs. AZ average 5 Worse Metrics worse than Arizona average:
• Total deficiencies (189% above)
• Deficiencies per year (183% above)
• Total inspections (260% above)
• Total complaints (150% above)
• Complaints per year (153% above)
2 Better Metrics better than Arizona average:
• Deficiencies per inspection (22% below)
• Enforcement actions (100% below)
Latest Inspection July 28, 2025 Complaint No deficiencies

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityAZ Averagevs. AZ Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 269 This facility has 189% more total deficiencies than a typical Arizona nursing home (26 vs. AZ avg 9).↑ 189% worse
Deficiencies per year Info Average deficiencies per year since 2022. 6.52.3 This facility has 183% more deficiencies per year than a typical Arizona nursing home (6.5 vs. AZ avg 2.3).↑ 183% worse
Deficiencies per inspection Info Average deficiencies per inspection. 1.41.8 This facility has 22% fewer deficiencies per inspection than a typical Arizona nursing home (1.4 vs. AZ avg 1.8).↓ 22% better
Enforcement actions Info Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management. 01 This facility has 100% fewer enforcement actions than a typical Arizona nursing home (0 vs. AZ avg 1).↓ 100% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityAZ Averagevs. AZ Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 185 This facility has 260% more total inspections than a typical Arizona nursing home (18 vs. AZ avg 5).↑ 260% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityAZ Averagevs. AZ Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 156 This facility has 150% more total complaints than a typical Arizona nursing home (15 vs. AZ avg 6).↑ 150% worse
Complaints per year Info Average complaints per year since 2022. 3.81.5 This facility has 153% more complaints per year than a typical Arizona nursing home (3.8 vs. AZ avg 1.5).↑ 153% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on July 28, 2025, was a complaint investigation with no deficiencies cited. Earlier inspections showed a mixed pattern, with some reports noting deficiencies related to medical records, infection control, food contracts, premises maintenance, and abuse reporting, while many other complaint investigations found no issues. Inspectors cited main themes including documentation, infection control, premises upkeep, and resident abuse prevention. Complaint investigations were mostly unsubstantiated, with no fines, immediate jeopardy findings, or enforcement actions listed in the available reports. The trend suggests improvement over time, as recent investigations have consistently found no deficiencies.

Health Inspection History

Inspections since 2022
Total health inspections 3

Arizona average 6.3


Last Health inspection on Jan 2025

Total health citations
10 Rank #12 / 76Health citations — State benchmarkedThis home is ranked 12th out of 76 homes in Arizona. Shows this facility's total health deficiency citations benchmarked to the Arizona State average, with a ranking across all 76 AZ SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Arizona average 23.2

Citations per inspection
3.33 Rank #30 / 76Citations per inspection — State benchmarkedThis home is ranked 30th out of 76 homes in Arizona. Shows average deficiency citations per CMS inspection for this facility versus the Arizona mean across 76 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Arizona average 3.82


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

8 of 10 citations resulted from standard inspections; and 2 of 10 resulted from complaint investigations.

Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than Arizona average

Arizona average: 0.1


Serious health citations
0
100% better than Arizona average

Arizona average: 0.6

0 critical citations Arizona average: 0.1

0 serious citations Arizona average: 0.6

10 moderate citations Arizona average: 22.3

0 minor citations Arizona average: 0.2
Citations history (last 4 years)
Infection Control moderate citation Jan 24, 2025
Corrected

Nutrition moderate citation Jan 24, 2025
Corrected

Quality of Care moderate citation Jan 24, 2025
Corrected

Abuse/Neglect moderate citation Oct 31, 2024
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 374
Employees 228
Contractors 146
Staff to resident ratio 3.28:1
82% better than Arizona average
Arizona average ratio: 1.80:1 Arizona average ratio: 1.80:1See full Arizona ranking
Avg staff/day 120
Average shift 8.4 hours
0% compared with Arizona average
Arizona average: 8.5 hours Arizona average shift: 8.5 hoursSee full Arizona ranking
Total staff hours (quarter) 92,975

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 78 total: 43 full-time employees and 35 contractors. 78
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.1 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 64 total: 35 full-time employees and 29 contractors. 64
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.1 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 154 total: 82 full-time employees and 72 contractors. 154
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

7.2%

6,659 contractor hours this quarter

Certified Nursing Assistant: 72 Registered Nurse: 35 Licensed Practical Nurse: 29 Medical Director: 5 Qualified Activities Professional: 4 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant827215432,69392100%8.4
Registered Nurse43357819,54792100%9.1
Licensed Practical Nurse35296413,97192100%8.1
Qualified Activities Professional3543912,17992100%9.7
Respiratory Therapy Technician120124,7286571%7.5
Clinical Nurse Specialist7073,1726571%7.9
Other Dietary Services Staff3031,5256672%8.2
RN Director of Nursing3031,3497683%8.2
Dental Services Staff3031,3147177%7.5
Administrator1014926267%7.9
Occupational Therapy Aide1014886166%8
Mental Health Service Worker1014645863%8
Dietitian1014405560%8
Nurse Practitioner1014325459%8
Medical Director05514492100%1
Occupational Therapy Assistant0113833%12.8
154 Certified Nursing Assistant
% of Days 100%
78 Registered Nurse
% of Days 100%
64 Licensed Practical Nurse
% of Days 100%
39 Qualified Activities Professional
% of Days 100%
12 Respiratory Therapy Technician
% of Days 71%
7 Clinical Nurse Specialist
% of Days 71%
3 Other Dietary Services Staff
% of Days 72%
3 RN Director of Nursing
% of Days 83%
3 Dental Services Staff
% of Days 77%
1 Administrator
% of Days 67%
1 Occupational Therapy Aide
% of Days 66%
1 Mental Health Service Worker
% of Days 63%
1 Dietitian
% of Days 60%
1 Nurse Practitioner
% of Days 59%
5 Medical Director
% of Days 100%
1 Occupational Therapy Assistant
% of Days 3%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 7.0
8% better than Arizona average

Arizona average: 7.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 13.5
16% better than Arizona average

Arizona average: 16.1

Long-stay resident measures
Significantly above average Arizona avg: 3.8 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 12.0%
7% worse than Arizona average

Arizona average: 11.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 15.1%
28% better than Arizona average

Arizona average: 20.8%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.1%
49% better than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 12.1%
140% worse than Arizona average

Arizona average: 5.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.4%
68% better than Arizona average

Arizona average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 2.6%
52% better than Arizona average

Arizona average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Arizona average

Arizona average: 4.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 9.3%
10% better than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.8%
In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Arizona average

Arizona average: 94.6%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.70
In line with Arizona average

Arizona average: 1.68

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.20
86% better than Arizona average

Arizona average: 1.48

Short-stay resident measures
Above average Arizona avg: 4.2 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.9%
8% better than Arizona average

Arizona average: 91.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 5.1%
402% worse than Arizona average

Arizona average: 1.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 99.1%
13% better than Arizona average

Arizona average: 87.3%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 14.6%
41% better than Arizona average

Arizona average: 24.6%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 4.6%
57% better than Arizona average

Arizona average: 10.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Arizona average

Arizona average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 45.8%
15% worse than Arizona average

Arizona average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 47.1%
7% worse than Arizona average

Arizona average: 50.6%

Breakdown by payment type

Medicare

24% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

38% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

38% of new residents, often for long-term daily care.

Typical stay 10 - 11 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 114
Medicare
14
12.3% of residents
Medicaid
99
86.8% of residents
Private pay or other
1
0.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Clinical Research

Conducts clinical research trials to develop and test new treatments

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$43.3M
Profit
$7.1M
Privately-owned community Operated by a business corporation.
Home revenue
$43.3M Rank #5 / 80Revenue — State benchmarkedThis home is ranked 5th out of 80 homes in Arizona. Shows this facility's annual revenue compared to the Arizona SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$7.1M
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #5 / 80Payroll — State benchmarkedThis home is ranked 5th out of 80 homes in Arizona. Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$21.4M
49.5% of revenue Rank #44 / 80Payroll % — State benchmarkedThis home is ranked 44th out of 80 homes in Arizona. Shows payroll as a percentage of revenue versus the Arizona average. Well-run Arizona SNFs typically land around 58–71% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.8M
Total costs $36.3M

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Managed by Jessica Rivera

Assistant Administrator

Jessica Rivera is the Assistant Administrator at Plaza Healthcare. She holds a Nursing Home Administrator License obtained in 2021 and has been with Plaza Healthcare since 2016. Jessica has held multiple roles including RNA Coordinator and Director of Business Development. She is dedicated to supporting the community with her professional expertise and leadership.

Plaza Healthcare Reviews

Robertson
I would strongly caution anyone considering Plaza Healthcare for their loved one. This facility is dangerously understaffed, and as a result, patients are receiving only the bare minimum level of care—if that. Unless a family member is present and actively advocating for a patient, they are often neglected. It’s incredibly disheartening to witness, especially considering that many of these patients cannot advocate for themselves.The staff seems visibly miserable and burnt out. They are often unfriendly, and even simple, routine care requests are met with eye rolls, huffing, and resistance. It's clear that many of the employees do not want to be there, and unfortunately, their attitude directly affects the vulnerable people they are supposed to be helping.I have personally witnessed patients being left to sit in their own feces for over three hours—despite repeated requests for help. You have to ask multiple times for anything to get done, and even then it takes hours. It’s unacceptable and deeply disturbing. These patients deserve dignity, compassion, and prompt care—not apathy.It’s also extremely concerning that some staff display outright disrespect and unprofessional behavior. I overheard one nurse say they weren’t going to do anything further for a patient simply because the patient’s family member had voiced concern over the lack of care. That kind of retaliation is unprofessional and unsafe.Plaza Healthcare either needs to stop accepting new patients or urgently hire and train more staff. There are simply not enough nurses to provide safe and humane care. In addition, the current staff would benefit greatly from training in professionalism, basic bedside manner, and respectful communication. The environment at this facility is toxic, and it shows in how patients are treated.Please, do not send your loved ones here. They deserve so much better.What do you like most about living here? Answer: NOTHING. Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 4 Are special diets handled well? Answer: Yes Is the dining schedule flexible enough to meet your preferences? Answer: Yes How do you feel about the level of social interaction available with other residents? Answer: How was the units offered in this community? Answer: n/a Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: Are there any hidden fees or unexpected charges? Answer: n/a Would you recommend this community to others looking for senior living options? Answer: NO Is there anything you wish you knew before moving in? Answer:

Places of interest near Plaza Healthcare

Address 2.5 miles from city center Info Estimated distance in miles from Scottsdale's city center to Plaza Healthcare's address, calculated via Google Maps. — 4.27 miles to nearest hospital (HonorHealth Tempe Medical Center)

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Financial Assistance for
Nursing Home in Arizona

Plaza Healthcare is located in Scottsdale, Arizona.
Here are the financial assistance programs available to residents in Arizona.

Get Financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled
General Arizona resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
AZ

Covers tribal members; rural outreach.

Benefits
In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+
General Arizona resident, at risk of institutionalization.
Income Limits ~$2,000/month individual, varies
Asset Limits $10,000 individual
AZ

Limited funding; waitlists common.

Benefits
Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority
General Arizona resident, own/rent home, low-income.
Income Limits (2025) ~$2,510/month 200% of poverty level, individual
Asset Limits Not applicable; income-focused.
AZ

High demand in rural desert areas; limited annual funds.

Benefits
Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+
General Arizona resident, very low income, able to live independently with support.
Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county
Asset Limits $10,000 individual, excludes home if owned
AZ

Limited units; high demand in metro areas like Phoenix.

Benefits
Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age
General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
AZ

Focus on rural access; complements ALTCS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled
General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region
Asset Limits Not specified; income-driven eligibility.
AZ

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits
Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Compare Nursing Home around Scottsdale

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.

5 facilities compared · CMS & AZ Dept. of Health data

Filter by care type
Vi at Grayhawk
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Scottsdale (Grayhawk)90 36.7% -50%4.77 -6%+17%$041.3-31A+ 8 Cc Scottsdale Inc$38.0M$7.1M18.6%35272
Vi at Silverstone
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Scottsdale (North Scottsdale)24 83.9% +15%5.65 +84%+39%$051.7-22- 43 Cc-Silverstone, Inc$38.6M$6.4M16.4%35281
Plaza Healthcare
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Scottsdale (South Scottsdale)179--3.42 +109%-16%$0103.3-131- 59 Dmsi LLC$43.3M$21.4M49.5%35084
Life Care Center of Scottsdale
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Scottsdale (Central Scottsdale)132 34.1% -53%4.12 -39%+1%$6.4k255.0145- 38 Cheryl Wartenberg$11.6M$5.0M43%35143
Maravilla Scottsdale
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Scottsdale (North Scottsdale)84--3.41 +45%-16%$0183.0-45- 25 Haven Health Group LLC$10.7M$4.4M41%35059

Frequently Asked Questions about Plaza Healthcare

What neighborhood is Plaza Healthcare in?

Plaza Healthcare is in the South Scottsdale neighborhood of Scottsdale.

Who is the owner of Plaza Healthcare?

The legal owner and operator of Plaza Healthcare is Plaza Hc Holding Company, Llc.

Is Plaza Healthcare in a walkable area?

Plaza Healthcare has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Plaza Healthcare?

According to AZ state health department records, Plaza Healthcare's license number is NCI-2661.

When does Plaza Healthcare's license expire?

According to AZ state health department records, Plaza Healthcare's license expires on October 31, 2026.

Who is the administrator of Plaza Healthcare?

David Starrett is the administrator of Plaza Healthcare.

How many beds does Plaza Healthcare have?

Plaza Healthcare has 179 beds.

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