Plaza Healthcare

I would strongly caution anyone considering Plaza Healthcare for their loved one. This facility is dangerously understaffed, and as a result, patients are receiving only the bare minimum level of care—if that. Unless a family member is present and actively advocating for a patient, they are often neglected. It’s incredibly disheartening to witness, especially considering that many of these patients cannot advocate for themselves. The staff seems visibly miserable and burnt out. They are often unfriendly, and even simple, routine care requests are met with eye rolls, huffing, and resistance. It's clear that many of the employees do not want to be there, and unfortunately, their attitude directly affects the vulnerable people they are supposed to be helping. I have personally witnessed patients being left to sit in their own feces for over three hours—despite repeated requests for help. You have to ask multiple times for anything to get done, and even then it takes hours. It’s unacceptable and deeply disturbing. These patients deserve dignity, compassion, and prompt care—not apathy. It’s also extremely concerning that some staff display outright disrespect and unprofessional behavior. I overheard one nurse say they weren’t going to do anything further for a patient simply because the patient’s family member had voiced concern over the lack of care. That kind of retaliation is unprofessional and unsafe. Plaza Healthcare either needs to stop accepting new patients or urgently hire and train more staff. There are simply not enough nurses to provide safe and humane care. In addition, the current staff would benefit greatly from training in professionalism, basic bedside manner, and respectful communication. The environment at this facility is toxic, and it shows in how patients are treated. Please, do not send your loved ones here. They deserve so much better.