Total health inspections
3
Arizona average 6.3
Last Health inspection on Jan 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Plaza Healthcare
Nursing Home · Scottsdale, AZ
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Plaza Healthcare
Nursing Home · Scottsdale, AZ
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Plaza Healthcare accepts Medicare, Medicaid, and private pay.
Overview of Plaza Healthcare
Nestled in Scottsdale, Arizona, Plaza Healthcare leads the community with an unwavering dedication to exceptional post-hospital care. Their mission revolves around surpassing expectations through comprehensive physical, emotional, and spiritual support. With over 30 years of service, Plaza Healthcare is a trusted, privately owned facility offering specialized care units for various needs, from dialysis, tracheotomy, and ventilator care to rehabilitation, emphasizing quality service and compassionate care. At Plaza Healthcare, residents enjoy many amenities and services tailored to enhance their comfort and well-being. There are ample opportunities for relaxation and enjoyment, from the Plaza Diner to the tranquil Plaza Courtyards. The facility also provides access to hairstyling services and engaging activities, and a dedicated team of professionals is committed to ensuring residents feel at home.
Jessica Rivera is the Assistant Administrator at Plaza Healthcare. She holds a Nursing Home Administrator License obtained in 2021 and has been with Plaza Healthcare since 2016. Jessica has held multiple roles including RNA Coordinator and Director of Business Development. She is dedicated to supporting the community with her professional expertise and leadership.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 46th out of 57 homes in Arizona.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 46th out of 57 homes in Arizona.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 25m per day
Rank #46 / 57Nurse hours — state benchmarkedThis home is ranked 46th out of 57 homes in Arizona.Shows adjusted nurse hours per resident per day benchmarked to the Arizona average, with a ranking across 57 Arizona SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs Arizona avg
-18%
Standout metric
Physical Therapist is +250% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 54m per day | ▲ 165% State avg: 43m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 21m per day | ▲ 29% State avg: 1h 3m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 1m per day | ▲ 27% State avg: 2h 22m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 24m per day | ▲ 49% State avg: 3h 38m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 21m per day | ▲ 250% State avg: 6m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 23m per day | ▲ 168% State avg: 31m per day · National avg: 29m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
73.2%
Rank #29 / 61Occupancy rate — state benchmarkedThis home is ranked 29th out of 61 homes in Arizona.Shows this facility's occupancy rate versus the Arizona average, with its statewide rank out of 61. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
151 days
Occupancy rate
73.2%
Rank #29 / 61Occupancy rate — state benchmarkedThis home is ranked 29th out of 61 homes in Arizona.Shows this facility's occupancy rate versus the Arizona average, with its statewide rank out of 61. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
151 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
24% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
38% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
38% of new residents, often for long-term daily care.
Typical stay
10 - 11 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$43.3M
Profit
$7.1M
Privately-owned community
Operated by a business corporation.
Home revenue
$43.3M Rank #3 / 60Revenue — state benchmarkedThis home is ranked 3rd out of 60 homes in Arizona.Shows this facility's annual revenue compared to the Arizona SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$7.1M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #3 / 60Payroll — state benchmarkedThis home is ranked 3rd out of 60 homes in Arizona.Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$21.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #3 / 60Payroll — state benchmarkedThis home is ranked 3rd out of 60 homes in Arizona.Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$36.3M
179-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 59 / 100 Rank #16 / 59Walk Score — state benchmarkedThis home is ranked 16th out of 59 homes in Arizona.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona SNFs. Higher scores benefit residents, families, and staff.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Services
About this community
Facility TypeNursing Care Institution
StatusActive
ExpirationOctober 31, 2026
License NumberNCI-2661
CMS Certification Number35084
QualificationHealth Care
Plaza Healthcare is legally operated by Plaza Healthcare, and administrated by David Starrett.
Rehabilitation Services
Plaza Diner
Plaza Courtyards
Hairstylist/Beautician
Specific ProgramsDialysis, Social Workers, Guest Services, Infusion Therapy, Case Management
Operating HoursTours available daily from 8 a.m. to 8 p.m.
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Since 2022 · 4 years of data
17 deficiencies
15 complaints
18 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. Arizona state average
Overall vs. AZ average
5 Worse
Metrics worse than Arizona average:
• Total deficiencies (89% above)
• Deficiencies per year (87% above)
• Total inspections (260% above)
• Total complaints (150% above)
• Complaints per year (153% above) 1 Better Metrics better than Arizona average:
• Deficiencies per inspection (50% below)
• Total deficiencies (89% above)
• Deficiencies per year (87% above)
• Total inspections (260% above)
• Total complaints (150% above)
• Complaints per year (153% above) 1 Better Metrics better than Arizona average:
• Deficiencies per inspection (50% below)
Latest Inspection
July 28, 2025
Complaint
No deficiencies
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 9 | This facility has 89% more total deficiencies than a typical Arizona nursing home (17 vs. AZ avg 9).↑ 89% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 4.3 | 2.3 | This facility has 87% more deficiencies per year than a typical Arizona nursing home (4.3 vs. AZ avg 2.3).↑ 87% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.9 | 1.8 | This facility has 50% fewer deficiencies per inspection than a typical Arizona nursing home (0.9 vs. AZ avg 1.8).↓ 50% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 18 | 5 | This facility has 260% more total inspections than a typical Arizona nursing home (18 vs. AZ avg 5).↑ 260% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 15 | 6 | This facility has 150% more total complaints than a typical Arizona nursing home (15 vs. AZ avg 6).↑ 150% worse |
|
Complaints per year
Average complaints per year since 2022.
| 3.8 | 1.5 | This facility has 153% more complaints per year than a typical Arizona nursing home (3.8 vs. AZ avg 1.5).↑ 153% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 28, 2025, was a complaint investigation with no deficiencies cited. Earlier inspections showed a mixed pattern, with some reports noting deficiencies related to medical records, infection control, food contracts, premises maintenance, and abuse reporting, while many other complaint investigations found no issues. Inspectors cited main themes including documentation, infection control, premises upkeep, and resident abuse prevention. Complaint investigations were mostly unsubstantiated, with no fines, immediate jeopardy findings, or enforcement actions listed in the available reports. The trend suggests improvement over time, as recent investigations have consistently found no deficiencies.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsHealth Inspection History
Inspections
Total health citations
10
Rank #12 / 60Health citations — state benchmarkedThis home is ranked 12th out of 60 homes in Arizona.Shows this facility's total health deficiency citations benchmarked to the Arizona state average, with a ranking across all 60 AZ SNFs. Lower citation counts earn a better rank.
Arizona average 23.2
Citations per inspection
3.33
Rank #27 / 60Citations per inspection — state benchmarkedThis home is ranked 27th out of 60 homes in Arizona.Shows average deficiency citations per CMS inspection for this facility versus the Arizona mean across 60 SNFs with citation data. Lower is better.
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 10 citations resulted from standard inspections; and 2 of 10 resulted from complaint investigations.
Breakdown of citation severity (last 4 years)
Critical Health citations
0
100% better than Arizona averageArizona average: 0.1
Serious Health citations
0
0
100% better than Arizona averageArizona average: 0.6
0 critical citations
0 serious citations
10 moderate citations
0 minor citations
Citations history (last 4 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 24, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 24, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jan 24, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jan 24, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 24, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 24, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 31, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 31, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Plaza Healthcare Reviews
Share your thoughts and experiences about Plaza Healthcare. Let’s celebrate the stories that make a difference!
Robertson
I would strongly caution anyone considering Plaza Healthcare for their loved one. This facility is dangerously understaffed, and as a result, patients are receiving only the bare minimum level of care—if that. Unless a family member is present and actively advocating for a patient, they are often neglected. It’s incredibly disheartening to witness, especially considering that many of these patients cannot advocate for themselves.The staff seems visibly miserable and burnt out. They are often unfriendly, and even simple, routine care requests are met with eye rolls, huffing, and resistance. It's clear that many of the employees do not want to be there, and unfortunately, their attitude directly affects the vulnerable people they are supposed to be helping.I have personally witnessed patients being left to sit in their own feces for over three hours—despite repeated requests for help. You have to ask multiple times for anything to get done, and even then it takes hours. It’s unacceptable and deeply disturbing. These patients deserve dignity, compassion, and prompt care—not apathy.It’s also extremely concerning that some staff display outright disrespect and unprofessional behavior. I overheard one nurse say they weren’t going to do anything further for a patient simply because the patient’s family member had voiced concern over the lack of care. That kind of retaliation is unprofessional and unsafe.Plaza Healthcare either needs to stop accepting new patients or urgently hire and train more staff. There are simply not enough nurses to provide safe and humane care. In addition, the current staff would benefit greatly from training in professionalism, basic bedside manner, and respectful communication. The environment at this facility is toxic, and it shows in how patients are treated.Please, do not send your loved ones here. They deserve so much better.What do you like most about living here?
Answer: NOTHING.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 4
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer:
How was the units offered in this community?
Answer: n/a
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer:
Are there any hidden fees or unexpected charges?
Answer: n/a
Would you recommend this community to others looking for senior living options?
Answer: NO
Is there anything you wish you knew before moving in?
Answer:
I would strongly caution anyone considering Plaza Healthcare for their loved one. This facility is dangerously understaffed, and as a result, patients are receiving only the bare minimum level of care—if that. Unless a family member is present and actively advocating for a patient, they are often neglected. It’s incredibly disheartening to witness, especially considering that many of these patients cannot advocate for themselves.The staff seems visibly miserable and burnt out. They are often unfriendly, and even simple, routine care requests are met with eye rolls, huffing, and resistance. It's clear that many of the employees do not want to be there, and unfortunately, their attitude directly affects the vulnerable people they are supposed to be helping.I have personally witnessed patients being left to sit in their own feces for over three hours—despite repeated requests for help. You have to ask multiple times for anything to get done, and even then it takes hours. It’s unacceptable and deeply disturbing. These patients deserve dignity, compassion, and prompt care—not apathy.It’s also extremely concerning that some staff display outright disrespect and unprofessional behavior. I overheard one nurse say they weren’t going to do anything further for a patient simply because the patient’s family member had voiced concern over the lack of care. That kind of retaliation is unprofessional and unsafe.Plaza Healthcare either needs to stop accepting new patients or urgently hire and train more staff. There are simply not enough nurses to provide safe and humane care. In addition, the current staff would benefit greatly from training in professionalism, basic bedside manner, and respectful communication. The environment at this facility is toxic, and it shows in how patients are treated.Please, do not send your loved ones here. They deserve so much better.What do you like most about living here?
Answer: NOTHING.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 4
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer:
How was the units offered in this community?
Answer: n/a
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer:
Are there any hidden fees or unexpected charges?
Answer: n/a
Would you recommend this community to others looking for senior living options?
Answer: NO
Is there anything you wish you knew before moving in?
Answer:
Financial Assistance for
Nursing Home in Arizona
Plaza Healthcare is located in Scottsdale, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Places of interest near Plaza Healthcare
2.5 miles from city center
Estimated distance in miles from Scottsdale's city center to Plaza Healthcare's address, calculated via Google Maps.
— 4.27 miles to nearest hospital (HonorHealth Tempe Medical Center)
Calculate Travel Distance to Plaza Healthcare
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
406
Employees
243
Contractors
163
Staff to resident ratio
3.56:1
95% better than Arizona averageArizona average ratio: 1.83:1
Avg staff/day
126
Average shift
8.3 hours
0% compared with Arizona averageArizona average: 8.5 hours
Total staff hours (quarter)
95,497
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
79
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
90
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
146
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
7.5%
7,136 contractor hours this quarter
Certified Nursing Assistant: 55
Licensed Practical Nurse: 48
Registered Nurse: 40
Qualified Activities Professional: 14
Medical Director: 5
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 91 | 55 | 146 | 35,039 | 91 | 100% | 8.4 |
| Registered Nurse | 39 | 40 | 79 | 18,764 | 91 | 100% | 9 |
| Licensed Practical Nurse | 42 | 48 | 90 | 15,008 | 91 | 100% | 7.9 |
| Qualified Activities Professional | 31 | 14 | 45 | 11,377 | 91 | 100% | 9.4 |
| Respiratory Therapy Technician | 12 | 0 | 12 | 4,529 | 65 | 71% | 7.7 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,588 | 65 | 71% | 8 |
| Dental Services Staff | 5 | 0 | 5 | 1,739 | 66 | 73% | 7.8 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,330 | 65 | 71% | 8.1 |
| RN Director of Nursing | 3 | 0 | 3 | 1,287 | 76 | 84% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 608 | 63 | 69% | 8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 585 | 55 | 60% | 7.9 |
| Dietitian | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Medical Director | 0 | 5 | 5 | 147 | 91 | 100% | 1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 42 | 5 | 5% | 8.3 |
146 Certified Nursing Assistant
% of Days
100%
79 Registered Nurse
% of Days
100%
90 Licensed Practical Nurse
% of Days
100%
45 Qualified Activities Professional
% of Days
100%
12 Respiratory Therapy Technician
% of Days
71%
9 Clinical Nurse Specialist
% of Days
71%
5 Dental Services Staff
% of Days
73%
4 Other Dietary Services Staff
% of Days
71%
3 RN Director of Nursing
% of Days
84%
2 Mental Health Service Worker
% of Days
69%
2 Occupational Therapy Aide
% of Days
60%
1 Dietitian
% of Days
69%
1 Nurse Practitioner
% of Days
66%
1 Administrator
% of Days
65%
5 Medical Director
% of Days
100%
1 Occupational Therapy Assistant
% of Days
5%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
114
Medicare
14
12.3% of residents
Medicaid
99
86.8% of residents
Private pay or other
1
0.9% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Clinical Research
Conducts clinical research trials to develop and test new treatments
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.0
8% better than Arizona averageArizona average: 7.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.5
16% better than Arizona averageArizona average: 16.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
12.0%
Percent of long-stay residents whose need for help with daily activities has increased
12.0%
7% worse than Arizona averageArizona average: 11.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
15.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
15.1%
28% better than Arizona averageArizona average: 20.8%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
49% better than Arizona averageArizona average: 2.1%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
12.1%
Percent of long-stay high risk residents with pressure ulcers
12.1%
140% worse than Arizona averageArizona average: 5.1%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.4%
Percent of long-stay residents with a urinary tract infection
0.4%
68% better than Arizona averageArizona average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.6%
Percent of long-stay residents who lose too much weight
2.6%
52% better than Arizona averageArizona average: 5.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arizona averageArizona average: 4.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.3%
Percent of long-stay residents who received an antipsychotic medication
9.3%
10% better than Arizona averageArizona average: 10.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
In line with Arizona averageArizona average: 97.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Arizona averageArizona average: 94.6%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.70
Number of hospitalizations per 1,000 long-stay resident days.
1.70
In line with Arizona averageArizona average: 1.68
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.20
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.20
86% better than Arizona averageArizona average: 1.48
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
8% better than Arizona averageArizona average: 91.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
5.1%
Percent of short-stay residents who newly received an antipsychotic medication
5.1%
402% worse than Arizona averageArizona average: 1.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
13% better than Arizona averageArizona average: 87.3%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
14.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
14.6%
41% better than Arizona averageArizona average: 24.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
4.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
4.6%
57% better than Arizona averageArizona average: 10.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arizona averageArizona average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
45.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
45.8%
15% worse than Arizona averageArizona average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
47.1%
Rate of successful return to home or community from a skilled nursing facility.
47.1%
7% worse than Arizona averageArizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Nursing Home around Scottsdale
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| Vi at Grayhawk |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Scottsdale (Grayhawk) | 90 | 34.8% | -52% | 4.77 | -3% | +17% | 0 | 4 | 1.3 | - | 31 | A+ | 8 | Cc Scottsdale Inc | $38.0M | $5.2M | 13.7% | 35272 | ||||
| Vi at Silverstone |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Scottsdale (North Scottsdale) | 24 | 83.9% | +15% | 5.65 | +68% | +39% | 0 | 5 | 1.7 | - | 22 | - | 43 | Cc-Silverstone, Inc | $38.6M | $4.7M | 12.2% | 35281 | ||||
| Plaza Healthcare |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Scottsdale (South Scottsdale) | 179 | 73.2% | +1% | 3.42 | +94% | -16% | 0 | 10 | 3.3 | - | 131 | - | 59 | Dmsi LLC | $43.3M | $19.0M | 43.7% | 35084 | ||||
| Life Care Center of Scottsdale |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Scottsdale (Central Scottsdale) | 132 | 30.3% | -58% | 4.12 | -16% | +1% | 1 | 25 | 5.0 | 1 | 44 | - | 38 | Cheryl Wartenberg | $11.6M | $4.1M | 35.7% | 35143 |
Financial Trends
Historical financial and operational data for Plaza Healthcare based on CMS SNF Cost Reports.
Occupancy Rate
73.2%
↑ 5.3pp vs 2022
Net Income
$7.1M
↑ ~$6.8M vs 2022
Total Payroll
$21.4M
↑ ~$1.9M vs 2022
Profit Margin
20.7%
↑ 19.4pp vs 2022
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Frequently Asked Questions about Plaza Healthcare
What neighborhood is Plaza Healthcare in?
Plaza Healthcare is in the South Scottsdale neighborhood of Scottsdale.
Is Plaza Healthcare in a walkable area?
Plaza Healthcare has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Plaza Healthcare?
According to AZ state health department records, Plaza Healthcare's license number is NCI-2661.
When does Plaza Healthcare's license expire?
According to AZ state health department records, Plaza Healthcare's license expires on October 31, 2026.
Who is the administrator of Plaza Healthcare?
David Starrett is the administrator of Plaza Healthcare.
How many beds does Plaza Healthcare have?
Plaza Healthcare has 179 beds.
Are there photos of Plaza Healthcare?
Yes — there are 3 photos of Plaza Healthcare in the photo gallery on this page.
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