Total health inspections
9
New Hampshire average 3.5
Last Health inspection on Jul 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Pleasant View Center
Memory Care Home
Pleasant View Center
Memory Care Home
Pleasant View Retirement is a charming senior living community located in a serene setting, providing a comfortable and enriching environment for older adults seeking a vibrant retirement lifestyle. The community offers a range of care options, including independent living, assisted living, and memory care, ensuring that residents receive the support and assistance they need while maintaining their independence. The spacious and well-appointed apartments are designed with seniors in mind, offering a variety of floor plans to suit individual preferences. The dedicated and compassionate staff at Pleasant View Retirement are available around the clock to provide personalized care, ensuring the well-being and safety of each resident.
At Pleasant View Retirement, residents can enjoy a wide range of amenities and activities that cater to their interests and promote an active and engaging lifestyle. From delicious meals served in a restaurant-style dining room to a calendar filled with social events, educational programs, and recreational activities, there is something for everyone to enjoy. The community also offers beautifully landscaped outdoor spaces, providing opportunities for relaxation and enjoyment of nature. With a focus on fostering a welcoming and supportive community, Pleasant View Retirement aims to enhance the quality of life for its residents, providing them with a comfortable and fulfilling retirement experience.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
174
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
82.1%
Residents per day (avg)
148
Occupancy rate
82.1%
Residents per day (avg)
148
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
45% of new residents, usually for short-term rehab.
Typical stay
26 days
Private pay
18% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
37% of new residents, often for long-term daily care.
Typical stay
7 - 8 months
Finances and operations
Proprietary home
Other
Home revenue
$23.1M
Operating loss
-$46.3K
Proprietary home
Other
Home revenue
$23,111,218.00
Operating loss
$-46,259.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$23.2M
174-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 9 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
License Status
ActiveFacility Type
Nursing Home
License Date
January 3, 2026
License Expiration
February 28, 2027
Additional licensing details
License number:
4520
CMS Certification Number:
305045
County:
Merrimack
Ownership & operating entity
Pleasant View Center is administrated by RICHARD C ROGERS.
What does this home offer?
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
Types of Care at Pleasant View Center
Assisted Living
Memory Care
Nursing Home
Compare Memory Care around Concord
The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Merrimack County Nursing Home
-42%
+27%
-4%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Boscawen
290
No
-
0
MOQUIN, HEATHER
77.5%
$27,554,072.00
$14,337,530.00
52%
258.70
5.4209
1
9
1
-42%+27%-4%Private Rooms / Semi-Private Rooms
Pleasant View Center
+4%
-22%
+1%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Concord
174
No
-
9
EICHLER, ABRAHAM
82.1%
$22,865,802.00
$5,510,037.00
24.1%
147.60
3.3524
2
46
1
+4%-22%+1%Private Rooms / Semi-Private Rooms
Presidential Oaks
+31%
+13%
-36%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Concord
161
No
-
43
HIGGINS, JOYCE
52.1%
$10,129,623.00
$5,714,628.00
56.4%
69.10
4.8481
1
16
-
+31%+13%-36%Private Rooms / Semi-Private Rooms
Epsom Healthcare Center
-18%
-16%
+10%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Epsom
108
No
A+
30
BISHOP, TAMMY
89.4%
$12,951,802.00
$5,000,148.00
38.6%
101.90
3.5981
-
10
-
-18%-16%+10%Private Rooms / Semi-Private Rooms
The Birches at Concord
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
RC
Respite Care
Concord
60
Yes
A+
17
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
Merrimack County Nursing Home
Type of care:
SNF
AL
Community:
Boscawen
Bed Count:
290
Pets Allowed:
No
Operator:
MOQUIN, HEATHER
CCN:
305056
Occupancy:
77.5%
Home Revenue:
$27,554,072.00
Payroll Costs:
$14,337,530.00
Payroll %:
52%
Avg Residents/Day:
258.70
Overall Rating:
Adj Nurse Hours:
5.4209
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
9
Severe Citations:
1
RN share vs State Avg:
-42%
-42%
Staffing vs State Avg:
+27%
+27%
Occupancy vs State Avg:
-4%
-4%
Bed Options:
Private Rooms / Semi-Private Rooms
Pleasant View Center
Type of care:
SNF
AL
Community:
Concord
Bed Count:
174
Pets Allowed:
No
Operator:
EICHLER, ABRAHAM
CCN:
305045
Occupancy:
82.1%
Home Revenue:
$22,865,802.00
Payroll Costs:
$5,510,037.00
Payroll %:
24.1%
Avg Residents/Day:
147.60
Overall Rating:
Adj Nurse Hours:
3.3524
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
46
Severe Citations:
1
RN share vs State Avg:
+4%
+4%
Staffing vs State Avg:
-22%
-22%
Occupancy vs State Avg:
+1%
+1%
Bed Options:
Private Rooms / Semi-Private Rooms
Presidential Oaks
Type of care:
AL
MC
SNF
Community:
Concord
Bed Count:
161
Pets Allowed:
No
Operator:
HIGGINS, JOYCE
CCN:
305063
Occupancy:
52.1%
Home Revenue:
$10,129,623.00
Payroll Costs:
$5,714,628.00
Payroll %:
56.4%
Avg Residents/Day:
69.10
Overall Rating:
Adj Nurse Hours:
4.8481
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
16
RN share vs State Avg:
+31%
+31%
Staffing vs State Avg:
+13%
+13%
Occupancy vs State Avg:
-36%
-36%
Bed Options:
Private Rooms / Semi-Private Rooms
Epsom Healthcare Center
Type of care:
SNF
AL
Community:
Epsom
Bed Count:
108
Pets Allowed:
No
Operator:
BISHOP, TAMMY
CCN:
305080
Occupancy:
89.4%
Home Revenue:
$12,951,802.00
Payroll Costs:
$5,000,148.00
Payroll %:
38.6%
Avg Residents/Day:
101.90
Overall Rating:
Adj Nurse Hours:
3.5981
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
10
RN share vs State Avg:
-18%
-18%
Staffing vs State Avg:
-16%
-16%
Occupancy vs State Avg:
+10%
+10%
Bed Options:
Private Rooms / Semi-Private Rooms
Places of interest near Pleasant View Center
1.8 miles from city center — 0.29 miles to nearest hospital (New Hampshire Oncology-Hematology)
239 Pleasant St, Concord, NH 03301
Calculate Travel Distance to Pleasant View Center
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
275
Total Staff
110
Employees
165
Contractors
50,975
Total Hours (Quarter)
67
Avg Staff/Day
8.4
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 36 | 8.6 | Yes |
| Licensed Practical Nurse | 69 | 8.1 | Yes |
| Certified Nursing Assistant | 144 | 8.3 | Yes |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
264 staff
8.4hs shift avg
Physicians & Practitioners ⓘ
6 staff
6.9hs shift avg
Therapy Services ⓘ
0 staff
0hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
0 staff
0hs shift avg
Dietary Services ⓘ
2 staff
8.7hs shift avg
Other Services ⓘ
2 staff
8.2hs shift avg
Contractor Analysis
32.9%
of total hours from contractors
16,794 contractor hours this quarter
Registered Nurse: 27
Certified Nursing Assistant: 82
Licensed Practical Nurse: 56
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 62 | 82 | 144 | 28,428 | 91 | 100% | 8.3 |
| Licensed Practical Nurse | 13 | 56 | 69 | 6,579 | 91 | 100% | 8.1 |
| Registered Nurse | 9 | 27 | 36 | 6,197 | 91 | 100% | 8.6 |
| Medication Aide/Technician | 13 | 0 | 13 | 3,773 | 90 | 99% | 11.3 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,940 | 91 | 100% | 6.7 |
| Mental Health Service Worker | 2 | 0 | 2 | 1,045 | 66 | 73% | 8.2 |
| RN Director of Nursing | 2 | 0 | 2 | 967 | 86 | 95% | 6.9 |
| Dietitian | 1 | 0 | 1 | 527 | 57 | 63% | 9.2 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 496 | 60 | 66% | 8.3 |
Health Inspection History
Inspections
Total health citations
46
Citations per inspection
5.11
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 46 citations resulted from standard inspections; 17 of 46 resulted from complaint investigations; and 5 of 46 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.2
Serious Health citations
1
1
900% worse than New Hampshire averageNew Hampshire average: 0.1
0 critical citations
1 serious citation
37 moderate citations
8 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Jul 03, 2025
Corrected
Administration moderate citation
Jul 03, 2025
Corrected
Infection Control moderate citation
Jul 03, 2025
Corrected
Infection Control moderate citation
Jul 03, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Individual
Resident Census by Payment Source
142
Total Residents
Medicare
3
(2.1%)
ⓘ
Medicaid
122
(85.9%)
ⓘ
Private Pay/Other
17
(12%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.4
9% worse than New Hampshire averageNew Hampshire average: 11.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.1
In line with New Hampshire averageNew Hampshire average: 23.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.0%
Percent of long-stay residents whose need for help with daily activities has increased
22.0%
In line with New Hampshire averageNew Hampshire average: 21.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
20.8%
Percent of long-stay residents whose ability to move independently worsened
20.8%
In line with New Hampshire averageNew Hampshire average: 20.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.5%
In line with New Hampshire averageNew Hampshire average: 27.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
24% worse than New Hampshire averageNew Hampshire average: 4.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.1%
Percent of long-stay high risk residents with pressure ulcers
4.1%
9% better than New Hampshire averageNew Hampshire average: 4.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.4%
Percent of long-stay residents with a urinary tract infection
2.4%
In line with New Hampshire averageNew Hampshire average: 2.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
9.2%
Percent of long-stay residents who lose too much weight
9.2%
65% worse than New Hampshire averageNew Hampshire average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
29.3%
Percent of long-stay residents who have depressive symptoms
29.3%
255% worse than New Hampshire averageNew Hampshire average: 8.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
13.9%
Percent of long-stay residents who received an antipsychotic medication
13.9%
20% better than New Hampshire averageNew Hampshire average: 17.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.4%
In line with New Hampshire averageNew Hampshire average: 96.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.4%
In line with New Hampshire averageNew Hampshire average: 98.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.24
Number of hospitalizations per 1,000 long-stay resident days.
2.24
36% worse than New Hampshire averageNew Hampshire average: 1.65
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.31
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.31
22% worse than New Hampshire averageNew Hampshire average: 1.90
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.3%
5% worse than New Hampshire averageNew Hampshire average: 83.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
7.0%
Percent of short-stay residents who newly received an antipsychotic medication
7.0%
343% worse than New Hampshire averageNew Hampshire average: 1.6%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
49.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
49.3%
41% worse than New Hampshire averageNew Hampshire average: 83.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.0%
In line with New Hampshire averageNew Hampshire average: 22.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.9%
13% worse than New Hampshire averageNew Hampshire average: 14.1%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New Hampshire averageNew Hampshire average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
40.3%
Percentage of residents at or above expected ability to care for themselves at discharge.
40.3%
25% worse than New Hampshire averageNew Hampshire average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
43.8%
Rate of successful return to home or community from a skilled nursing facility.
43.8%
13% worse than New Hampshire averageNew Hampshire average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$13K
61% lower than New Hampshire averageNew Hampshire average: $33K
Number of fines
2
In line with New Hampshire averageNew Hampshire average: 1.9
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New Hampshire averageNew Hampshire average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$13K
New Hampshire average
$33K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 26, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 26, 2025
$9K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 11, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 11, 2023
$4K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Pleasant View Center based on CMS SNF Cost Reports.
Occupancy Rate
82.1%
↓ 1.6pp vs 2022
Net Income
-$46,259
↓ ~$793K vs 2022
Total Payroll
$11,723,828
↑ ~$582K vs 2022
Profit Margin
-0.2%
↓ 3.3pp vs 2022
Loading trend charts...
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