River Oaks
Assisted Living & Memory Care · Coppell, TX
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

River Oaks

Assisted Living & Memory Care · Coppell, TX
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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River Oaks accepts Medicare, Medicaid, and private pay.

Overview of River Oaks

Offering assisted living and memory care, River Oaks is a respected senior living community set in the serene lands of East Sandy Lake Road, Coppell, TX. Spend a relaxing time in the spacious and snug residences of River Oaks, featuring a wide range of studio, one-bedroom, and two-bedroom floor plans. Maximize independence with a team of kind and highly skilled professionals tending to your special needs and aspirations.

The community goes above and beyond in providing seniors with opportunities to flourish and reach their full potential. Conducting fun activities and engaging programs, seniors rekindle their passions and learn new skills. Indulge in restaurant-style dining with nutritious and tasty meals catering to dietary needs and cravings. River Oaks is ideal for seniors aspiring for a relaxing and secure retirement surrounded by serene nature and ethereal landscapes.

(469) 425-8289

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
At TX avg.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 30.8% Below TX avg.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 16.7% Below TX avg.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 26.6% Above TX avg.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Texas state averages

Total nursing care / resident Info This home is ranked 56th out of 237 homes in Texas.

Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 4m per day
Rank #56 / 237Nurse hours — state benchmarkedThis home is ranked 56th out of 237 homes in Texas.Shows adjusted nurse hours per resident per day benchmarked to the Texas average, with a ranking across 237 Texas SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
This facility Texas avg (3h 47m per day)
vs Texas avg
+8%
Staff typeHours / dayvs state avg
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 2h 44m per day

Capacity and availability

Avg. Length of Stay
157 days

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

9% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

48% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

44% of new residents, often for long-term daily care.

Typical stay 11 - 12 months

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$4.3M
Operating loss
-$481.3K
Privately-owned community Operated by a business corporation.
Home revenue
$4.3M Rank #239 / 248Revenue — state benchmarkedThis home is ranked 239th out of 248 homes in Texas.Shows this facility's annual revenue compared to the Texas SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Operating loss
-$481.3K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #218 / 248Payroll — state benchmarkedThis home is ranked 218th out of 248 homes in Texas.Shows total annual staff payroll benchmarked to the Texas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$2.7M
63.5% of revenue Rank #60 / 226Payroll % — state benchmarkedThis home is ranked 60th out of 226 homes in Texas.Shows payroll as a percentage of revenue versus the Texas average. Well-run SNFs often land around 55–65%. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.9M
Total costs $4.7M
Bed community size
86-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 25 / 100 Rank #199 / 246Walk Score — state benchmarkedThis home is ranked 199th out of 246 homes in Texas.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Texas SNFs. Higher scores benefit residents, families, and staff.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
38%
Rank #224 / 248Occupancy rate — state benchmarkedThis home is ranked 224th out of 248 homes in Texas.Shows this facility's occupancy rate versus the Texas average, with its statewide rank out of 248. Higher occupancy signals strong local demand and financial stability.
Lower than the Texas average: 63.5%
Occupied beds
33 / 86
Average residents per home in Texas 75 per day

License Details

Facility TypeType B
StatusLicensed
CountyDallas

Ownership & Operating Entity

River Oaks is legally operated by Coppell Alf, Llc.

Memory & Specialized Care

1 service
Alzheimer's Certification

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
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Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at River Oaks

Assisted Living Memory Care

Contact River Oaks

Inspection History

In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. TX average 1 Worse Metrics worse than Texas average:
• Inspections with citations (100% above)
1 At Avg Metrics at Texas average:
• Total citations (at TX avg)
2 Better Metrics better than Texas average:
• Health citations (50% below)
• Life safety citations (17% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

MetricThis FacilityTX Averagevs. TX Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 66 This facility has total citations in line with the Texas average (6 vs. TX avg 6).— At avg
Health citations Info Violations related to resident care, clinical practices, and day-to-day operations. 12 This facility has 50% fewer health citations than a typical Texas assisted living residence (1 vs. TX avg 2).↓ 50% better
Life safety citations Info Violations related to building safety — fire prevention, emergency egress, and similar. 56 This facility has 17% fewer life safety citations than a typical Texas assisted living residence (5 vs. TX avg 6).↓ 17% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

MetricThis FacilityTX Averagevs. TX Avg
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 21 This facility has 100% more inspections with citations than a typical Texas assisted living residence (2 vs. TX avg 1).↑ 100% worse

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Financial Assistance for
Assisted Living in Texas

River Oaks is located in Coppell, Texas.
Here are the financial assistance programs available to residents in Texas.

Get Financial aid guidance

Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled
General Texas resident, Medicaid-eligible, care need (not always nursing home level).
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
TX

Large state; rural access challenges.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home aides

Texas Community Care Services

TX CCS

Age 60+
General Texas resident, at risk of decline.
Income Limits ~$2,000/month individual, varies
Asset Limits $5,000 individual
TX

Limited funding; high demand in urban areas.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+
General TX resident; no income/asset limits.
Income Limits (2025) None; donations encouraged.
Asset Limits Not assessed.
TX

28 AAAs; includes Meals on Wheels in some areas.

Benefits
Meals (~$5-$7/meal) Transportation Homemaker services (~4 hours/week) Respite (~5 days/year) Legal aid

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled
General TX resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
TX

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed.
TX

High rural demand; includes grandparent caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General TX resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
TX

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+
General TX resident, homeowner (homestead).
Income Limits (2025) None; tax-based eligibility.
Asset Limits Not assessed.
TX

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Benefits
Tax exemption or freeze (~$500-$1,000/year savings)

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+
General TX resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
TX

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

Benefits
Vouchers (~$50/season) for produce at farmers’ markets

Places of interest near River Oaks

Address 5.0 miles from city center Info Estimated distance in miles from Coppell's city center to River Oaks's address, calculated via Google Maps. — 5.6 miles to nearest hospital (Carrollton Regional Medical Center)

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Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

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Frequently Asked Questions about River Oaks

Who is the owner of River Oaks?

The legal owner and operator of River Oaks is Coppell Alf, Llc.

Is River Oaks in a walkable area?

River Oaks has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at River Oaks?

River Oaks's occupancy is 38%.

How many beds does River Oaks have?

River Oaks has 86 beds.

Has River Oaks had any recent deficiencies or citations?

River Oaks has had 6 recently reported deficiencies.

What is the address of River Oaks?

River Oaks is located at 1530 E Sandy Lake Rd, Coppell, TX 75019, United States.

What is the phone number of River Oaks?

(469) 425-8289 will put you in contact with the team at River Oaks.

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