Inspection Reports for
Riverside

2575 S 7TH ST, LA CROSSE, WI, 54601

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Deficiencies (last 4 years)

Deficiencies (over 4 years) 2.3 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

50% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/year

Deficiencies per year

4 3 2 1 0
2022
2023
2024
2025

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Jan 22, 2025

Visit Reason
The inspection was conducted due to a complaint investigation regarding physical abuse of a resident by a staff member.

Complaint Details
The complaint investigation substantiated that a Certified Nursing Assistant (CNA C) physically abused resident R1 by striking her in the face. The incident was witnessed by another CNA (CNA D). The alleged abuser was arrested and removed from the facility. Immediate jeopardy was identified on 01/06/25 and removed on 01/07/25 after corrective actions including staff education and resident assessments were completed.
Findings
The facility failed to protect a resident from physical abuse by a staff member and did not immediately protect the resident after the abuse occurred. Immediate jeopardy was identified but removed after staff education and corrective actions were implemented.

Deficiencies (1)
F 0600: The facility failed to protect residents from all types of abuse including physical abuse. A staff member struck a resident in the face and left the resident alone with the alleged abuser for approximately 15 minutes, placing the resident at risk for further harm.
Report Facts
Residents reviewed for abuse: 4 Residents affected: 1 Date immediate jeopardy began: Jan 6, 2025 Date immediate jeopardy removed: Jan 7, 2025 Date immediate jeopardy corrected: Jan 10, 2025

Employees mentioned
NameTitleContext
CNA DCertified Nursing AssistantWitnessed the abuse and reported the incident
CNA CCertified Nursing AssistantPerpetrator who struck resident R1
RN ERegistered NurseInformed of the incident, reported to administration and police, and assisted with investigation
CNA FCertified Nursing AssistantAssisted during investigation and stayed with CNA C after incident
NHA ANursing Home AdministratorNotified of immediate jeopardy
DON BDirector of NursingNotified of immediate jeopardy and involved in staff education

Inspection Report

Routine
Deficiencies: 3 Date: Aug 29, 2024

Visit Reason
Routine inspection survey conducted to assess compliance with professional standards of care, infection control, food safety, and prevention of pressure injuries in a nursing home facility.

Findings
The facility failed to provide appropriate pressure ulcer care and prevention, did not follow professional standards for food service safety, and did not maintain an effective infection prevention and control program during a COVID-19 outbreak. Multiple residents were observed not being repositioned as required, staff improperly handled food with contaminated gloves, and PPE use was inconsistent with CDC guidance.

Deficiencies (3)
F 0686: The facility failed to provide appropriate pressure ulcer care and prevent new ulcers from developing. Residents R58, R89, R9, and R28 were not repositioned as required, leading to worsening or new pressure injuries.
F 0812: The facility did not prepare, distribute, and serve food in accordance with professional standards. Staff touched ready-to-eat foods with contaminated gloves and carried uncovered food trays in hallways.
F 0880: The facility failed to maintain an infection prevention and control program. Staff did not consistently follow CDC PPE guidance during a COVID-19 outbreak, including improper mask use, lack of eye protection, and inadequate hand hygiene between glove changes.
Report Facts
Residents affected: 4 Residents affected: 18 Braden risk assessment scores: 11 Braden risk assessment scores: 14 Braden risk assessment scores: 15 Braden risk assessment scores: 13 Pressure injury measurements: 3.6 Pressure injury measurements: 4

Employees mentioned
NameTitleContext
LPN SLicensed Practical NurseInterviewed about pressure injury care and PPE use during COVID-19 outbreak
CNA OCertified Nursing AssistantObserved improperly handling food and PPE use during COVID-19 outbreak
CNA GCertified Nursing AssistantObserved not using appropriate PPE when caring for resident on contact precautions
RN ERegistered Nurse, Infection PreventionistInterviewed about infection control practices and PPE use
DON BDirector of NursingInterviewed about repositioning policies and pressure injury prevention
CSM DCulinary Services ManagerInterviewed about food handling practices

Inspection Report

Routine
Deficiencies: 4 Date: Aug 9, 2023

Visit Reason
The inspection was conducted as a routine survey to assess compliance with regulatory requirements related to resident privacy, medication management, infection control, and drug regimen appropriateness.

Findings
The facility was found to have multiple deficiencies including failure to maintain confidentiality of resident medical records, improper monitoring of prophylactic antibiotic use, unsecured medication carts, and inadequate hand hygiene practices by staff.

Deficiencies (4)
F 0583: The facility did not maintain confidentiality of resident medical record information for 12 of 12 sampled residents. Resident dietary information was displayed on tables and medication cart computer screens were left unattended with resident information visible.
F 0757: The facility did not ensure each resident's drug regimen was free from unnecessary drugs. One resident was on a prophylactic antibiotic for an excessive duration without adequate monitoring or care plan.
F 0761: The facility did not ensure all drugs and biologicals were stored in locked compartments and did not restrict key access to authorized personnel. Medication carts were observed unlocked with keys and medications left unattended.
F 0880: Staff did not perform hand hygiene when warranted during cares for 3 of 7 residents observed. Certified Nursing Assistants failed to perform hand hygiene before glove use and between clean and dirty tasks.
Report Facts
Residents affected: 12 Residents affected: 1 Medication carts observed: 6 Residents observed for hand hygiene: 7 Residents with hand hygiene issues: 3

Employees mentioned
NameTitleContext
Director of Nursing BDirector of NursingInterviewed regarding prophylactic antibiotic use, medication cart security, and hand hygiene observations
Nurse Tech FNurse TechnicianObserved leaving medication cart unattended with resident information visible and unlocked cart
Dietary Aide GDietary AideInterviewed about placing resident dietary information on tables
Food Service Director HFood Service DirectorInterviewed about dietary ticket process and privacy concerns
Licensed Practical Nurse CLicensed Practical NurseObserved leaving resident medication information visible on computer screen
Certified Nursing Assistant ICertified Nursing AssistantObserved failing to perform hand hygiene during resident cares
Certified Nursing Assistant JCertified Nursing AssistantObserved failing to perform hand hygiene during resident cares
Certified Nursing Assistant DCertified Nursing AssistantObserved failing to perform hand hygiene before catheter care
Certified Nursing Assistant QCertified Nursing AssistantObserved failing to perform hand hygiene before glove use and touching own hair
Certified Nursing Assistant ECertified Nursing AssistantObserved failing to perform hand hygiene before glove use

Inspection Report

Census: 100 Deficiencies: 1 Date: Jun 9, 2022

Visit Reason
The inspection was conducted to assess compliance with food safety and sanitation standards in the facility's kitchen and food storage areas.

Findings
The facility failed to maintain a safe and sanitary environment for food preparation, storage, and distribution, with multiple instances of expired food items, uncovered leftovers, undated opened milk containers, dirty freezer shelves, and improper food handling practices observed.

Deficiencies (1)
F 0812: The facility did not procure food from approved sources or maintain proper storage, preparation, and distribution standards. Expired buttermilk, uncovered leftovers, undated and expired milk and juice products, dirty freezer shelves, and improper food handling without gloves or hand hygiene were observed.
Report Facts
Residents Affected: 100 Expired buttermilk: 4 Uncovered leftovers: 17 Uncovered ice cream dishes: 10 Uncovered applesauce dishes: 35 Expired mighty shakes: 6 Expired cranberry juice boxes: 3 Undated opened milk containers: 7 Leftover pans incorrectly dated: 2

Employees mentioned
NameTitleContext
ECook/SupervisorObserved and discussed food storage and handling practices during kitchen walkthrough
CDietary ManagerInterviewed regarding food dating responsibilities and sanitation expectations
HLicensed Practical NurseInterviewed about milk expiration and dating responsibilities
D FDietary AideObserved handling food without gloves and discussed milk expiration dating
C S DCook/SupervisorObserved serving food without gloves and improper hand hygiene

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