Riverside

Riverside is a 123-bed skilled nursing and long-term care facility administered by Patrick Senzig at 2575 S 7th Street in La Crosse, La Crosse County, Wisconsin. Owned and operated by a voluntary non-profit and church-run organization Bethany Lutheran Homes Inc., the facility accepts Medicare, Medicaid, and private pay. Occupancy at 77.6 percent is above the 70 percent Wisconsin average, with private pay comprising 65 percent of new admissions and a typical stay of four to five months.

CMS rates Riverside at 2 stars overall, with staffing at 10.5 percent above Wisconsin average and both health inspection and quality measures below average. Staffing is Riverside’s strongest dimension, ranking 34th of 172 Wisconsin SNFs at 5 hours 2 minutes per resident per day, 19 percent above the Wisconsin average. RN hours at 1 hour 13 minutes are 26 percent above average and the facility’s standout metric. CNA hours of 3 hours 12 minutes are 24 percent above average, and weekend total nursing at 4 hours 10 minutes is 12 percent above the state benchmark. Physical therapist hours at 2 minutes per day are 50 percent below average. Q4 2025 data show 189 total staff (143 employees, 46 contractors, 22.4 percent contractor hours), with an Active Resident Council, nurse aide training on-site, mental health service workers, a dietitian, a nurse practitioner, clinical nurse specialists, and contractor-covered therapy services across physical therapy, occupational therapy, speech-language pathology, and respiratory therapy. The inspection record is relatively favorable. Across 4 surveys since 2022 (June 2022, August 2023, August 2024, and January 2025), Riverside totaled 9 citations against a 27.3 Wisconsin average, ranked 26th of 174 Wisconsin SNFs at 2.25 citations per inspection. One critical citation was issued in January 2025 in the Abuse, Neglect, and Exploitation category, corrected, and tied to a $22,000 civil money penalty (77 percent below the $95K Wisconsin average fine). No payment denials have been issued. Quality measure performance is the biggest concern. Long-stay ED visits at 0.30 per 1,000 resident days are 86 percent better than the Wisconsin average, and hospitalizations are 27 percent better, reflecting genuine clinical management strengths. However, falls with major injury at 6.3 percent are 97 percent above the 3.2 percent Wisconsin average, antipsychotic use at 28.8 percent is 79 percent above average, and ADL decline runs 76 percent above the state benchmark. Short-stay self-care ability at discharge of 35.3 percent is 34 percent below average.

Riverside suits La Crosse County families needing a non-profit, church-operated skilled nursing facility with above-average RN and CNA staffing, a clean overall inspection record, and strong long-stay ED and hospitalization avoidance. The quality measure data on falls and their prevention protocols, antipsychotic medication review practices, and functional decline warrant inquiry with the care team.

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(608) 406-3900