Located in Rochester, Minnesota, Rochester West Health Services has been a steadfast provider for over three decades, offering dedicated care to Olmsted and the surrounding counties. Recognizing the significance of a smooth transition to care, Rochester West Health Services appoints a dedicated liaison who personally visits patients during their hospital stay, ensuring a well-prepared shift. This proactive approach also encompasses informative discussions about the anticipated regimen of physical, occupational, and speech therapies on a weekly basis. This assisted living community maintains a robust and enduring collaboration with esteemed partners, including the Mayo Clinic Health System and Olmsted Medical Center. This alliance involves a team of physicians and Nurse Practitioners who are deeply invested in tending to patients’ needs throughout the week.
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What families are saying
Overall quality of life and resident wellbeing
There is a notable issue with understaffing, particularly during the evening hours (6-9 PM), which results in delays in providing necessary care for residents. This is not due to a lack of effort from the staff, who are described as hardworking and dedicated, but rather a systemic problem that impacts the quality of care.
Quality of lifeCare & staff
Overall quality of life and resident wellbeing
The staff's attitude and professionalism are generally praised, with many reviews highlighting their warmth, kindness, and dedication. However, there are significant concerns about the quality of care provided, with some reports of neglect and mistreatment, suggesting a mixed sentiment regarding the overall care experience.
Quality of lifeCare & staff
Home Information Rochester West Health Services
Walk Score: 31 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.