Inspection Reports for
Santé of Scottsdale

The state risk based survey was conducted October 23, 2025 in conjunction with the investigation of complaints: AZ00161381/2278158, AZ00168869/2278107, AZ00177824/2278172, AZ00177825/2278173, AZ00180497/2278181, AZ00182234/2278185, and AZ00183178/2278186. There were no deficiencies noted.

No deficiencies were found during this complaint investigation.

The facility was found not in substantial compliance with Medicare/Medicaid Life Safety Code requirements at 42 CFR Subpart 483.90(a). One deficiency was cited related to cooking facilities, but no evidence text was provided.

The facility failed to implement and properly document a password protocol for visitation to protect one resident (#634) with cognitive impairment and safety concerns. Interviews and record reviews revealed that the password protocol was not reflected in the resident's care plan or clinical record, and involved staff could not locate documentation of the protocol. This deficiency posed a risk of residents being further victimized.

The complaint survey was conducted on October 16, 2024 of the following complaint #'s AZ00216706 and AZ00216777. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

The onsite investigation of complaint AZ00215637 and AZ00215738 was conducted on September 11, 2024. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

No deficiencies were found during this inspection. The facility met all applicable standards and requirements.

The facility failed to notify the ombudsman of a resident transfer, did not ensure an RN was on duty for 8 consecutive hours on multiple days, and did not administer pain medication according to physician orders for one resident, potentially resulting in inadequate care and risk to residents.

The state compliance and recertification surveys were conducted in conjunction with investigations of complaints AZ00215422, AZ00193369, AZ00191191, AZ00189364, AZ00188462, AZ00191124, AZ00189363, AZ00188461, AZ00191190, AZ00193367, and AZ00198368.

The inspection identified three deficiencies related to failure to notify the ombudsman of a resident discharge, lack of registered nurse coverage for eight consecutive hours on multiple days, and improper administration of pain medication outside physician orders. Plans of correction were provided for all deficiencies.

The complaint investigation revealed that the facility failed to notify the ombudsman of a resident transfer or discharge, failed to maintain RN coverage for 8 consecutive hours on multiple days, and improperly administered pain medication outside of physician orders for one resident. The deficiencies were substantiated with interviews, record reviews, and policy analysis.

The facility failed to notify the ombudsman of a resident transfer or discharge, did not ensure an RN was on duty for 8 consecutive hours on multiple days, and administered pain medication outside of physician-ordered parameters for one resident, potentially resulting in inadequate pain management and increased fall risk.

An onsite complaint survey was conducted on July 8, 2024 for the investigation of intake #s AZ00212312, AZ00203581, AZ00200491, AZ00198118, AZ00197277. There were no deficiencies cited. Federal comments confirm the same intakes were investigated with no deficiencies cited.

This inspection resulted in no deficiencies cited.

The facility failed to ensure dialysis assessments were completed and transportation to dialysis appointments was arranged for one of three sampled residents (#4). The resident missed a scheduled dialysis session on April 10, 2024, resulting in an emergency room visit. Interviews and record reviews confirmed lack of dialysis assessments and transportation scheduling errors.

The complaint investigation found that the facility did not complete dialysis assessments or arrange transportation for resident #4, resulting in missed dialysis and an emergency room visit. The deficiency was substantiated with evidence from clinical records, staff interviews, and dialysis center documentation.

The facility failed to complete required pre- and post-dialysis assessments and did not arrange transportation for a resident (#4) to dialysis appointments, resulting in missed dialysis treatment and an emergency room visit. Interviews with staff confirmed lapses in communication and documentation related to dialysis care and transportation.

The complaint survey was conducted on January 31, 2024 for the investigation of intake numbers AZ00205760, AZ00205859, and AZ00205835. The facility failed to timely report allegations of abuse as required.

The inspection found two deficiencies related to the facility's failure to timely report an allegation of abuse involving Resident #45 to the State as required by Arizona and federal regulations.

The Complaint Survey was conducted January 25, 2024 through January 25, 2024 investigating complaints AZ00205512 and AZ00205307. Federal comments also reference complaints AZ00205510 and AZ00205305. There were no deficiencies cited.

No deficiencies were found during this complaint investigation.

The complaint survey was conducted on November 29, 2023 for the investigation of intake #AZ00203652 and intake #AZ00203651. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

This inspection resulted in no citations or deficiency findings.

The inspection found one deficiency related to incomplete COVID-19 reporting to the CDC's National Healthcare Safety Network during a required seven-day period.

The inspection found one deficiency related to incomplete COVID-19 reporting to the CDC's National Healthcare Safety Network during a required seven-day period.

The facility was found deficient in multiple areas including failure to ensure residents and/or their representatives were informed about psychotropic medication risks and benefits, medications left unattended with residents not assessed for self-administration, failure to notify the ombudsman of a resident discharge, administration of medication outside physician-ordered parameters, and improper food storage practices in the kitchen.

The facility was found deficient in several areas including failure to ensure residents and/or their representatives were informed about psychotropic medication risks, medications left unattended without proper assessment for self-administration, failure to notify the ombudsman of a resident discharge, administration of medication outside physician ordered parameters, and improper food storage practices in the kitchen.

The facility was found deficient in multiple areas including failure to maintain resident dignity with uncovered catheter bags, inconsistent advance directive documentation, improper medication administration resulting in resident death, failure to timely report neglect, improper pain medication administration, inconsistent bathing, unnecessary medication use, and lapses in infection control practices.

The investigation was triggered by complaints regarding neglect and improper medication administration, including a fatal medication error where oral medications were administered through a PICC line, resulting in resident #318's death. The facility failed to report the neglect timely to the State Agency and Adult Protective Services.

The facility was found deficient in multiple areas including failure to maintain resident dignity with catheter care, inconsistent advance directive documentation, medication administration errors resulting in resident death, failure to timely report neglect, improper pain medication administration, inconsistent bathing care, unnecessary medication use, and lapses in infection prevention and control practices.