Santé of Scottsdale

Nursing Home, Home Care, Hospice Care & Palliative Care · Mesa, AZ

CMS overall rating

5358 E Baseline Rd, Mesa, AZ 85206 View map

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Santé of Scottsdale accepts Medicare and private pay.

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Santé of Scottsdale accepts Medicare and private pay.

Overview of Santé of Scottsdale

Just a stone’s throw away from Scottsdale, Santé of Mesa aims to reinvent the meaning of skilled nursing and rehabilitation for seniors through the exceptional care delivered by their patient-friendly staff to offer the best care possible for their residents; they are guaranteed to rejuvenate and recover in a safe and comfortable environment. Santé of Mesa does its best to ensure everyone can thrive in a home that gets to know its residents and empowers them to embrace a new chapter in their lives.

Specializing in long-term care, short-term rehabilitation, and memory care services, a list of services helps boost a speedy recovery. Wound care, joint replacement, physical therapy, non-ventilator-dependent, pain management, tube feeding, and surgical recovery are some of the interdisciplinary services offered.

Facility Direct Line (480) 588-5386

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Arizona state averages

Total nursing care / resident

4h 41m per day

This facility Arizona avg (4h 4m per day)

vs Arizona avg

+15%

0 of 6 metrics below state avg

Standout metric Physical Therapist is +181% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	1h 7m per day	▲ 57% State avg: 43m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 26m per day	▲ 37% State avg: 1h 3m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 19m per day	■ Avg State avg: 2h 22m per day · National avg: 2h 21m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 16m per day	▲ 17% State avg: 3h 38m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	17m per day	▲ 181% State avg: 6m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	1h 5m per day	▲ 109% State avg: 31m per day · National avg: 29m per day

Capacity and availability

21 days

70-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

15 years in operation

A community with a solid operating history and experience delivering ongoing care.

Walk Score: 29 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

99%

Higher than the Arizona average: 72.7%

Occupied beds

69 / 70

Average occupied beds in Arizona homes 84 beds

Facility TypeNursing Care Institution

StatusClosed

IssuanceApril 22, 2011

ExpirationMarch 31, 2024 Expired

License NumberNCI-2697

CMS Certification Number35280

QualificationHealth Care

Santé of Scottsdale is legally operated by Sante Of Mesa, and administered by Jonique Housley-Castaneda.

OwnerASANTE OF MESA, LLC

Since 2021 · 5 years of data 38 deficiencies 8 complaints 14 inspections

Inspection Score

10 points below the Arizona average for assisted living residences (82/100)

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Arizona state average

Overall vs. AZ average

Latest Inspection October 16, 2024 Complaint No deficiencies

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AZ Average	vs. AZ Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	38	9	This facility has 322% more total deficiencies than a typical Arizona assisted living residence (38 vs. AZ avg 9).↑ 322% worse
Deficiencies per year Average deficiencies per year since 2021.	7.6	1.8	This facility has 322% more deficiencies per year than a typical Arizona assisted living residence (7.6 vs. AZ avg 1.8).↑ 322% worse
Deficiencies per inspection Average deficiencies per inspection.	2.7	1.8	This facility has 50% more deficiencies per inspection than a typical Arizona assisted living residence (2.7 vs. AZ avg 1.8).↑ 50% worse
Enforcement actions Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.	0	0.9	This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	AZ Average	vs. AZ Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	14	5	This facility has 180% more total inspections than a typical Arizona assisted living residence (14 vs. AZ avg 5).↑ 180% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	AZ Average	vs. AZ Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	8	6	This facility has 33% more total complaints than a typical Arizona assisted living residence (8 vs. AZ avg 6).↑ 33% worse
Complaints per year Average complaints per year since 2021.	1.6	1.2	This facility has 33% more complaints per year than a typical Arizona assisted living residence (1.6 vs. AZ avg 1.2).↑ 33% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

July 2, 2025 inspection found failure to implement and document a password protocol to protect resident #634 from unauthorized visitation, posing risk of further victimization.
September 6, 2024 complaint investigation substantiated three deficiencies: failure to notify ombudsman of resident transfer, lack of RN coverage for 8 consecutive hours on multiple days, and improper pain medication administration.
April 17, 2024 complaint investigation cited failure to complete dialysis assessments and arrange transportation for resident #4, resulting in missed dialysis and an emergency room visit.

Show Inspection Reports

Inspections since 2021

Total health inspections 6

Arizona average 6.3

Last Health inspection on Jul 2025

Total health citations

Arizona average 23.2

Citations per inspection

3.17

Arizona average 3.82

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

16 of 19 citations resulted from standard inspections; and 3 of 19 resulted from complaint investigations.

Breakdown of citation severity (last 5 years)

Critical health citations

100% better than Arizona average

Arizona average: 0.1

Serious health citations

67% worse than Arizona average

Arizona average: 0.6

0 critical citations Arizona average: 0.1

1 serious citation Arizona average: 0.6

18 moderate citations Arizona average: 22.3

0 minor citations Arizona average: 0.2

Citations history (last 5 years)

Resident Rights moderate citation Jul 02, 2025

Corrected

Nursing Services moderate citation Sep 06, 2024

Corrected

Pharmacy moderate citation Sep 06, 2024

Corrected

Resident Rights moderate citation Sep 06, 2024

Corrected

Total staff 159

Employees 144

Contractors 15

Staff to resident ratio 2.45 : 1

36% more staff per resident than Arizona average

Avg staff/day 48

Average shift 9.1 hours

7% better than Arizona average

Total staff hours (quarter) 39,980

Nursing staff breakdown

10.4 hours

11.3 hours

10.4 hours

Contractor staffing

552 contractor hours this quarter

Certified Nursing Assistant: 7 Licensed Practical Nurse: 3 Registered Nurse: 1 Occupational Therapy Aide: 1 Medical Director: 1 Occupational Therapy Assistant: 1 Other Physician: 1

Staff by category


Certified Nursing Assistant	50	7	57	14,492	92	100%	10.4
Licensed Practical Nurse	26	3	29	7,328	92	100%	11.3
Registered Nurse	16	1	17	4,875	92	100%	10.4
Physical Therapy Aide	9	0	9	1,932	88	96%	6.8
Respiratory Therapy Technician	9	0	9	1,758	89	97%	7.2
RN Director of Nursing	5	0	5	1,664	78	85%	8.6
Clinical Nurse Specialist	6	0	6	1,631	88	96%	8.3
Physical Therapy Assistant	9	0	9	1,554	90	98%	6.2
Speech Language Pathologist	8	0	8	1,473	87	95%	6.9
Qualified Social Worker	2	0	2	884	80	87%	8.8
Administrator	1	0	1	528	66	72%	8
Nurse Practitioner	1	0	1	512	64	70%	8
Mental Health Service Worker	1	0	1	493	63	68%	7.8
Dental Services Staff	1	0	1	490	61	66%	8
Medical Director	0	1	1	208	26	28%	8
Occupational Therapy Aide	0	1	1	82	41	45%	2
Occupational Therapy Assistant	0	1	1	53	76	83%	0.7
Other Physician	0	1	1	26	13	14%	2

57 Certified Nursing Assistant

% of Days 100%

29 Licensed Practical Nurse

% of Days 100%

17 Registered Nurse

% of Days 100%

9 Physical Therapy Aide

% of Days 96%

9 Respiratory Therapy Technician

% of Days 97%

5 RN Director of Nursing

% of Days 85%

6 Clinical Nurse Specialist

% of Days 96%

9 Physical Therapy Assistant

% of Days 98%

8 Speech Language Pathologist

% of Days 95%

2 Qualified Social Worker

% of Days 87%

1 Administrator

% of Days 72%

1 Nurse Practitioner

% of Days 70%

1 Mental Health Service Worker

% of Days 68%

1 Dental Services Staff

% of Days 66%

1 Medical Director

% of Days 28%

1 Occupational Therapy Aide

% of Days 45%

1 Occupational Therapy Assistant

% of Days 83%

1 Other Physician

% of Days 14%

View All Staffing Data in Mesa

Total fines amount $3K

90% lower than Arizona average

Arizona average: $30K

Number of fines 1

40% fewer fines than Arizona average

Arizona average: 1.7

Payment Denials 0

100% fewer payment denials than Arizona average

Arizona average: 0.1

Fines amount comparison

This facility $3K

Arizona average $30K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Sep 5, 2023 · $3K

Civil Money Penalty Sep 5, 2023

$3K

Last updated: Jan 2026

High-risk clinical events score 1.5

81% better than Arizona average

Arizona average: 7.6

Long-stay resident measures

Falls with Major Injury 0.0%

100% better than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers 0.0%

100% better than Arizona average

Arizona average: 5.1%

Urinary Tract Infection 0.0%

100% better than Arizona average

Arizona average: 1.3%

Lost Too Much Weight 4.4%

20% better than Arizona average

Arizona average: 5.4%

Antipsychotic Use 17.4%

70% worse than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine 100.0%

In line with Arizona average

Arizona average: 97.2%

Short-stay resident measures

Significantly above average Arizona avg: 4.2

Pneumococcal Vaccine 99.0%

8% better than Arizona average

Arizona average: 91.5%

Antipsychotic medication increase 0.2%

79% better than Arizona average

Arizona average: 1.0%

Influenza Vaccine 94.8%

9% better than Arizona average

Arizona average: 87.3%

Re-hospitalized after SNF stay 23.2%

6% better than Arizona average

Arizona average: 24.6%

Emergency department visits 11.6%

8% worse than Arizona average

Arizona average: 10.7%

Falls with major injury 0.5%

34% better than Arizona average

Arizona average: 0.8%

Ability to care for self at discharge 58.6%

9% better than Arizona average

Arizona average: 53.7%

Successful return to home or community 69.3%

37% better than Arizona average

Arizona average: 50.6%

Breakdown by payment type

Medicare

43% of new residents, usually for short-term rehab.

Typical stay 23 days

Private pay

57% of new residents, often for short stays.

Typical stay 20 days

Total residents 65

Medicare

100% of residents

Financial Trends

Historical financial and operational data for Santé of Scottsdale from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 88.0% ↓ 4.3pp vs 2022

Net Patient Income -$1.2M ↑ ~$59.0K vs 2022

Payroll Costs $8.1M ↑ ~$801.0K vs 2022

Operating Margin -8.9% ↓ 0.2pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	45.2%	68.5%	80.7%	89.4%	83.2%	85.2%	70.6%	79.3%	95.4%	80.3%	80.5%	92.3%	88.0%
Beds	70	70	70	70	70	70	70	70	70	70	70	70	70
Net Income	-$4,995,149	-$1,230,905	-$327,989	$683,154	-$345,448	-$1,142,646	-$1,170,979	-$1,249,582	-$313,261	-$1,320,972	$2,086,501	-$897,270	-$1,046,292
Gross Revenue	N/A	$16,737,635	$27,165,880	$29,413,714	$27,911,309	$28,207,825	$22,030,969	$23,830,977	$29,312,543	$24,084,815	$26,404,996	$27,289,252	$27,419,609
Operating Expenses	$4,995,149	$10,614,501	$11,685,089	$12,198,827	$12,347,612	$13,001,956	$11,008,969	$12,481,093	$14,506,728	$14,002,149	$13,389,827	$15,426,258	$14,441,557
Net Patient Income	-$4,995,149	-$1,407,797	-$554,196	$322,848	-$482,363	-$1,625,865	-$1,732,543	-$1,696,529	-$655,812	-$2,112,113	$423,740	-$1,241,407	-$1,182,372
Net Patient Revenue	N/A	$9,206,704	$11,130,893	$12,521,675	$11,865,249	$11,376,091	$9,276,426	$10,784,564	$13,850,916	$11,890,036	$13,813,567	$14,184,851	$13,259,185
Payroll Costs	$1,913,773	$4,514,148	$4,663,073	$4,404,085	$4,657,894	$6,295,437	$6,119,368	$6,862,953	$8,134,774	$7,583,711	$7,002,881	$7,314,438	$8,115,464
Operating Margin %	N/A	-15.3%	-5.0%	2.6%	-4.1%	-14.3%	-18.7%	-15.7%	-4.7%	-17.8%	3.1%	-8.8%	-8.9%
Medicare %	97.5%	95.6%	95.6%	92.9%	93.1%	73.4%	64.3%	59.4%	58.0%	57.3%	67.3%	60.3%	46.4%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	2.5%	4.4%	4.4%	7.1%	6.9%	26.6%	35.7%	40.6%	42.0%	42.7%	32.7%	39.7%	53.6%
Net Patient Revenue/Day	N/A	$526	$540	$548	$558	$521	$515	$532	$568	$578	$672	$602	$590
Cost/Day	$785	$606	$567	$534	$581	$596	$611	$616	$595	$681	$651	$654	$642
Avg Length of Stay	24.6 days	24.0 days	20.9 days	21.5 days	20.0 days	16.1 days	14.6 days	17.8 days	20.7 days	21.2 days	18.7 days	21.8 days	21.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$13.3M

Net patient income

-$1.2M

For-profit Operated by a single business entity.

Net patient revenue

$13.3M

Net patient income

-$1.2M

Other income

$138.3K

Payroll costs

$8.1M 61.2% of net patient revenue

Other operating costs

$6.3M

Total costs

$14.4M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (57% of admissions), and a typical private pay stay runs around 20 days.

Coverage residents most often arrive under.

Medicare 43%

Private pay 57%

Coverage residents most often leave under.

Medicare 42%

Private pay 58%

7.1 miles from city center Estimated distance in miles from Mesa's city center to Santé of Scottsdale's address, calculated via Google Maps. — 2.53 miles to nearest hospital (Banner Baywood Medical Center | Mesa, AZ | Baywood Ave.)

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled

General Arizona resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Benefits

In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+

General Arizona resident, at risk of institutionalization.

Income Limits ~$2,000/month individual, varies

Asset Limits $10,000 individual

Limited funding; waitlists common.

Benefits

Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority

General Arizona resident, own/rent home, low-income.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Benefits

Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+

General Arizona resident, very low income, able to live independently with support.

Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county

Asset Limits $10,000 individual, excludes home if owned

Limited units; high demand in metro areas like Phoenix.

Benefits

Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —

General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled

General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region

Asset Limits Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits

Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

What neighborhood is Santé of Scottsdale in?

Santé of Scottsdale is in the East Baseline Road neighborhood of Mesa.

Who is the owner of Santé of Scottsdale?

Santé of Scottsdale is legally operated by Sante Of Mesa, and administered by Jonique Housley-Castaneda.

Is Santé of Scottsdale in a walkable area?

Santé of Scottsdale has a walk score of 29. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Santé of Scottsdale?

According to AZ state health department records, Santé of Scottsdale's license number is NCI-2697.

When does Santé of Scottsdale's license expire?

According to AZ state health department records, Santé of Scottsdale's license expires on March 31, 2024.

What is the occupancy rate at Santé of Scottsdale?

Santé of Scottsdale's occupancy is 99%.

Does Santé of Scottsdale operate as a for-profit or non-profit?

Santé of Scottsdale is registered as a for-profit in AZ.

Guides for Better Senior Living

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Santé of Scottsdale

Overview of Santé of Scottsdale

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Contact Santé of Scottsdale

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2021

Breakdown of citation severity (last 5 years)

Citations history (last 5 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

57 Certified Nursing Assistant

29 Licensed Practical Nurse

17 Registered Nurse

9 Physical Therapy Aide

9 Respiratory Therapy Technician

5 RN Director of Nursing

6 Clinical Nurse Specialist

9 Physical Therapy Assistant

8 Speech Language Pathologist

2 Qualified Social Worker

1 Administrator

1 Nurse Practitioner

1 Mental Health Service Worker

1 Dental Services Staff

1 Medical Director

1 Occupational Therapy Aide

1 Occupational Therapy Assistant

1 Other Physician

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Santé of Scottsdale

Calculate Travel Distance to Santé of Scottsdale

Financial Assistance for Home Care in Arizona

Arizona Long Term Care System

Non-Medical Home and Community Based Services

Weatherization Assistance Program (WAP)

Section 202 Supportive Housing for the Elderly

Arizona CARES Program

AZ DES Non-Medical Home and Community Based Services (HCBS)

Guides for Better Senior Living

Financial Assistance for
Home Care in Arizona