Inspection Reports for
Silvergate Rancho Bernardo

The complaint was unsubstantiated after investigation. The allegation involved concerns about resident safety related to locked front doors and security staff availability at night.

The investigation found that the facility's main front door is locked from the outside at night but not from the inside, allowing residents to exit. Two side exit doors remain unlocked at all times. Residents have key fobs to re-enter the facility. Security staff may occasionally be away from the front desk, but overall the allegation was deemed unsubstantiated.

The complaint alleged that the facility does not provide a safe environment because the main front door is locked at night and residents cannot exit, and security staff are not always available at the front desk. The allegation was found unsubstantiated.

The investigation found that the facility's main front door is locked from the outside at night but not from the inside, allowing residents to exit. Residents have key fobs to re-enter, and two side exit doors remain unlocked. Security staff may occasionally be away from the front desk. Based on these findings, the allegation was deemed unsubstantiated.

The facility was found to be clean, well-maintained, and free from safety hazards. Staffing levels and training met requirements, resident care plans were comprehensive and up-to-date, medication administration followed policies, and health and safety protocols including infection control were properly implemented. Overall, the facility complied with licensing regulations.

The facility was found to be clean, well-maintained, and free from safety hazards. Staffing levels and training met requirements, resident care plans were comprehensive and up-to-date, medication administration followed policies, and health and safety protocols were in place. Overall, the facility complied with licensing regulations.

The facility followed emergency protocols appropriately, submitted incident reports timely, and maintained safety measures. No deficiencies were cited during this visit.

The facility acted appropriately and in compliance with applicable regulations regarding the incident. No deficiencies were cited during this visit, and appropriate safety measures were observed.

The facility was found to be clean, well-maintained, and free from safety hazards. Staffing levels and training met requirements, resident care plans were comprehensive and up-to-date, medication administration was compliant, and health and safety protocols including infection control and emergency plans were properly followed. Overall, the facility complied with licensing regulations.

The facility was found to be clean, well-maintained, and free from safety hazards. Staffing levels and training met regulatory requirements, resident care plans were comprehensive and up-to-date, medication administration was compliant, and health and safety protocols including infection control and emergency plans were properly followed. Overall, the facility complied with licensing regulations.

The complaint was unsubstantiated. Allegations included unmet resident care needs and lack of privacy due to locked bathroom access and residents entering others' rooms. The investigation included interviews and records review, concluding insufficient evidence to substantiate the claims.

The investigation found insufficient evidence to substantiate the allegations. Staff explained infection control protocols during COVID-19 led to locking a shared bathroom temporarily, and residents in the memory care unit sometimes unintentionally entered other residents' rooms but were redirected by staff.

The complaint was unsubstantiated. Allegations included resident care needs not being met and lack of privacy due to locked bathroom access. Investigation found protocols in place for infection control and staff assistance. No evidence supported the allegations.

The investigation included interviews and records review and found that the bathroom was locked due to infection control protocols during a COVID-19 outbreak. Staff assisted residents with bathroom use and sanitization. There was insufficient evidence to substantiate the allegations regarding unmet care needs and lack of privacy.

No deficiencies were cited during the visit. Technical advisories were given per Title 22, Division 6, Chapter 8 of the California Code of Regulations.

No deficiencies were cited during the visit. Technical advisories were given per Title 22, Division 6, Chapter 8 of the California Code of Regulations.

The complaint alleged that staff did not follow the infection control plan related to COVID-19 protocols in the memory care unit, specifically that COVID-19 positive residents were not quarantined. The allegation was found to be unsubstantiated.

The investigation included records review, staff interviews, and observations. It was found that memory care residents were quarantined by sections as required, PPE was available, staff had received COVID-19 training, and the facility followed its infection control plan. The allegation was determined to be unsubstantiated.

The complaint alleged that staff did not follow infection control plan related to COVID-19 positive residents not quarantining in the memory care unit. The allegation was found to be unsubstantiated.

The investigation found that memory care residents were quarantined by sections as required, staff trainings on COVID-19 protocols were confirmed, and the facility followed its COVID-19 infection control plan. The allegation was found to be unsubstantiated.

No deficiencies were observed during the visit after touring the facility, interviewing staff, and reviewing records.

The visit was triggered by two incidents: Resident #1 fell and sustained an injury on 2022-05-07 and was hospitalized, returning with hospice care; Resident #2 fell and sustained an injury on 2022-05-13 and was hospitalized. Both incidents were self-reported to Community Care Licensing.

The Licensing Program Analyst toured the facility, interviewed staff, and reviewed records, finding no deficiencies during the visit.

The facility was found to be in compliance with infection control practices, including COVID-19 mitigation measures, and no deficiencies were observed during the visit.

The facility was found to be in compliance with infection control practices, including COVID-19 mitigation measures, and no deficiencies were observed during the visit.

During the visit, no deficiencies were cited. The team interviewed the Business Office Manager and conducted a walk-through of the facility, concluding with a debriefing.

During the visit, no deficiencies were cited. The team interviewed the Business Office Manager and conducted a walk-through of the facility, concluding with a debriefing.

The facility was found to be in compliance with infection control practices, including COVID-19 mitigation strategies, with no deficiencies observed during the visit.

Both incidents were appropriately addressed by the facility, all required notifications were made, and no deficiencies were issued during the visit.

The facility was found to be in compliance with infection control practices, including COVID-19 mitigation strategies, and no deficiencies were observed during the visit.

Both incidents were appropriately addressed by the facility, all required notifications were made, and no deficiencies were issued during the visit.

During the visit, no deficiencies were issued. A walk-through of the facility was conducted and a debriefing was held with the Executive Director and Assistant Director.