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Sterling Care
Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Bel Air, MD

Sterling Care

Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Bel Air, MD
410 E Macphail Rd, Bel Air, MD 21014 View map
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Overview of Sterling Care

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Sterling Care offers nursing home, hospice care, palliative care, respite care, and skilled nursing in Bel Air, MD. Nursing home and skilled nursing provide residential care with licensed nursing on site around the clock, while hospice care supports end of life needs and palliative care focuses on comfort and symptom relief during serious illness.

Respite care provides a short stay for someone whose usual caregiver needs time away or recovery. The range of services suits a resident who needs ongoing nursing support, comfort focused care, or temporary care during a caregiver’s absence.

Facility Direct Line (410) 838-7810
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By The Numbers

Community insights.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management. Rank #28 / 42Years in operation — State benchmarkedThis nursing home is ranked 28th out of 42 nursing homes we track in Maryland for years in operation. Shows how long this facility has been in operation compared to other Maryland facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
20 years
Walk Score Info Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation. Rank #121 / 161Walk Score — State benchmarkedThis nursing home is ranked 121st out of 161 nursing homes we track in Maryland for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maryland facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
27 / 100
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+ Not Accredited
How BBB ratings work

About this community

Additional Policies & Features

Pets not allowed

Contact Sterling Care

Inspection History

In Maryland, the Department of Health, Office of Health Care Quality is the state agency that conducts unannounced inspections and issues reports for all assisted living and nursing facilities.

Since 2018 · 8 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 54 citations 5 inspections

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Maryland state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. Maryland state average
Overall vs. MD average 1 Worse Metrics worse than Maryland average:
• Total citations (13% above) 1 Better Metrics better than Maryland average:
• Citations per inspection (2% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityMD Averagevs. MD Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 5448.0 This facility has 13% more total citations than a typical Maryland nursing home (54 vs. MD avg 48).↑ 13% worse
Citations per inspection Info Average citations per inspection. 10.811.0 This facility has 2% fewer citations per inspection than a typical Maryland nursing home (10.8 vs. MD avg 11).↓ 2% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityMD Averagevs. MD Avg
Total inspections Info Combined count of all inspections conducted at this facility. 55.0 This facility has total inspections in line with the Maryland average (5 vs. MD avg 5).— At avg

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Address 0.9 miles from city center Info Estimated distance in miles from Bel Air's city center to Sterling Care's address, calculated via Google Maps.

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Compare Nursing Homes around Aberdeen

Info below is compiled from CMS reports & the MD Dept. of Health (OHCQ), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Maryland average is: 50.3% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Lorien Bulle Rock ★ ★ ★ ★ ★
NH
AL
MC
RC
SNF
Havre De Grace
78
Facility 78
MD AVG 107
Rank #95 / 142
91.2%
Facility 91.2%
MD AVG 82.7%
Rank #33 / 91
+10%
3.89
Facility 3.89
MD AVG 3.77
Rank #40 / 120
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ -22%+3%
$0
Facility $0
MD AVG $65.0k
Rank #1 / 123
33
Facility 33
MD AVG 49.9
Rank #33 / 123
11.0
Facility 11.0
MD AVG 12.8
Rank #62 / 123
-71-
36
Facility 36
MD AVG 45
Rank #107 / 161
-
$11.5MFiscal year ending 12/2023
Facility $11.5MFiscal year ending 12/2023
MD AVG $18.4M
Rank #86 / 105
$6.1MFiscal year ending 12/2023
Facility $6.1MFiscal year ending 12/2023
MD AVG $8.4M
Rank #56 / 105
53%Fiscal year ending 12/2023
Facility 53%Fiscal year ending 12/2023
MD AVG 50.3%
Rank #24 / 105
215359
Citizens Care Center ★ ★ ★ ★ ★
NH
HOS
MC
RC
SNF
Havre De Grace
184
Facility 184
MD AVG 107
Rank #13 / 142
67.7%
Facility 67.7%
MD AVG 82.7%
Rank #78 / 91
-18%
4.45
Facility 4.45
MD AVG 3.77
Rank #23 / 120
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ ☆ +17%+18%
$0
Facility $0
MD AVG $65.0k
Rank #1 / 123
38
Facility 38
MD AVG 49.9
Rank #47 / 123
9.5
Facility 9.5
MD AVG 12.8
Rank #48 / 123
-125-
74
Facility 74
MD AVG 45
Rank #15 / 161
Peter Panos
$15.5MFiscal year ending 06/2024
Facility $15.5MFiscal year ending 06/2024
MD AVG $18.4M
Rank #62 / 105
$9.0MFiscal year ending 06/2024
Facility $9.0MFiscal year ending 06/2024
MD AVG $8.4M
Rank #33 / 105
58%Fiscal year ending 06/2024
Facility 58%Fiscal year ending 06/2024
MD AVG 50.3%
Rank #21 / 105
215039

Rank badges are statewide and care-type specific: each nursing home is ranked against every other MD nursing home we track that reports that metric, not just the 2 on this page. See how we rank facilities

Nursing Home Explorer

Financial Assistance for
Nursing Home in Maryland

Sterling Care is located in Bel Air, Maryland.
Here are the financial assistance programs available to residents in Maryland.

Get Financial aid guidance

Community Options Waiver

Maryland Medicaid Community Options Waiver

Age 65+ or disabled
General Maryland resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple) (excludes home, car).
MD

High urban demand; rural outreach efforts.

Benefits
Personal care (5-7 hours/day, e.g., bathing, dressing) Respite care (up to 240 hours/year) Adult day care ($70/day) Home modifications ($1,500 avg.)

Senior Care Program

Maryland Senior Care

Age 65+
General Maryland resident, at risk of nursing home placement.
Income Limits ~$2,000/month individual, varies by county
Asset Limits $11,000 individual
MD

Limited funding; waitlists common in high-demand areas.

Benefits
In-home care (3-5 hours/week) Respite care (up to 10 days/year) Meals (~$6/meal) Transportation (~5 trips/month) Case management

Maryland Nursing Home Medicaid

Maryland Medical Assistance (Medicaid) Nursing Home Program

Age 65+
General Maryland resident, Medicaid-eligible, requires nursing home-level care.
Income Limits (2025) $943/month (individual); most income applied to care costs.
Asset Limits $2,500 (individual), $3,000 (couple); spousal protections up to $155,356.
MD

Home equity limit $636,000; estate recovery applies post-55.

Benefits
24/7 nursing care Meals Therapy Medications (unlimited per medical need)

Senior Assisted Living Subsidy Program

Maryland Senior Assisted Living Group Home Subsidy

Age 62+
General Maryland resident, in or moving to approved assisted living, low/moderate income.
Income Limits (2025) ~$34,000/year individual, varies by county
Asset Limits Not strict; prioritizes low-income.
MD

Not available statewide; facility must be licensed by MDH.

Benefits
Personal care Meals 24-hour supervision (up to $1,500/month subsidy typical)

Veterans Aid and Attendance (A&A) Benefit

Maryland VA Aid and Attendance

Age —
General Wartime veteran/spouse, age 65+ or disabled, needs ADL help, Maryland resident.
Income Limits (2025) Net income minus medical expenses < $1,984/month individual with A&A
Asset Limits $155,356 net worth limit
MD

High veteran population in suburban/rural areas.

Benefits
Cash benefit ($1,478-$2,471/month, varies by status) for care costs

Senior Prescription Drug Assistance Program (SPDAP)

Maryland Senior Prescription Drug Assistance Program

Age 65+
General Maryland resident (6+ months), Medicare Part D enrolled.
Income Limits (2025) $48,560/year individual, 300% FPL
Asset Limits None specified.
MD

Supplements Medicare Part D; annual enrollment required.

Benefits
Up to $40/month premium subsidy Reducing drug costs

Medicare Savings Programs (MSP)

Maryland Medicare Savings Programs

Age 65+
General Maryland resident, Medicare Part A/B enrollee.
Income Limits (2025) $2,014/month (QMB), $2,706/month (SLMB/QI, individual).
Asset Limits $9,090 (individual), $13,630 (couple).
MD

Includes QMB, SLMB, QI categories.

Benefits
Covers premiums (up to $174.70/month Part B) Co-pays Deductibles

Community Personal Assistance Services (CPAS)

Maryland Medicaid Community Personal Assistance Services

Age 65+
General Maryland resident, Medicaid-eligible, needs ADL assistance.
Income Limits (2025) $943/month (individual); spend-down available.
Asset Limits $2,500 (individual), $3,000 (couple).
MD

Consumer-directed option allows hiring family caregivers.

Benefits
Personal care (hours vary, typically 20-30/week) Chores Nurse supervision

Frequently Asked Questions about Sterling Care

Is Sterling Care in a walkable area?

Sterling Care has a walk score of 27. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.

How long has Sterling Care been in business?

Sterling Care has been operating for approximately 20 years, based on available licensing and registration records.

Are pets allowed at Sterling Care?

No, Sterling Care has a no-pet policy.

Has Sterling Care had any citations?

Sterling Care has had 54 reported citations according to records from Maryland Health Care Commission (MHCC).

What levels of care does Sterling Care provide?

Sterling Care offers Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing.

What is the address of Sterling Care?

Sterling Care is located at 410 E Macphail Rd, Bel Air, MD 21014.

What is the phone number of Sterling Care?

(410) 838-7810 will put you in contact with the team at Sterling Care.

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