3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Dedicated to improving seniors’ well-being, Sterling Care is a distinct senior living community offering assisted living, independent living, skilled nursing care, and rehabilitation across its convenient locations. The community strives to deliver top-notch care and assistance from a dedicated and highly skilled team. Enjoy your golden years doing what you love within the serene spaces of Sterling Care.
Sterling Care fosters a vibrant and welcoming environment, paving the way for residents to gain meaningful interactions and mingle with friends. Combining medical expertise and exceptional comfort, the community ensures seniors are well-cared for in every aspect of their well-being. Sterling Care is ideal for seniors aiming to spend their golden years doing what they love with its incredible amenities and peaceful setting.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 24m per day | ▼ 51% State avg: 50m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 16m per day | ▲ 41% State avg: 54m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 58m per day | ▼ 9% State avg: 2h 10m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 14m per day | ▼ 7% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 100% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 22m per day | ▼ 42% State avg: 37m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In Maryland, the Department of Health, Office of Health Care Quality is the state agency that conducts unannounced inspections and issues reports for all assisted living and nursing facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Maryland state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | MD Average | vs. MD Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 54 | 4 | This facility has 1250% more total citations than a typical Maryland nursing home (54 vs. MD avg 4).↑ 1250% worse |
|
Citations per year
Average citations per year since 2018.
| 6.8 | 0.5 | This facility has 1260% more citations per year than a typical Maryland nursing home (6.8 vs. MD avg 0.5).↑ 1260% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Maryland average 3.9
Last Health inspection on Oct 2025
Maryland average 49.9
Maryland average 12.81
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
27 of 48 citations resulted from standard inspections; 12 of 48 resulted from complaint investigations; and 9 of 48 came from combined inspections (standard and complaint).
300% worse than Maryland averageMaryland average: 0.5
233% worse than Maryland averageMaryland average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
35% fewer staff per resident than Maryland average
0% compared with Maryland average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 9 RN Staff are full-time employees. No contractors work on this role.
9
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
30 total: 29 full-time employees and 1 contractor.
30
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursHelps with daily care and mobility.
All 70 CNA Staff are full-time employees. No contractors work on this role.
70
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
91 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 70 | 0 | 70 | 21,690 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 29 | 1 | 30 | 12,456 | 92 | 100% | 9.3 |
| RN Director of Nursing | 6 | 0 | 6 | 2,470 | 76 | 83% | 8.2 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,259 | 92 | 100% | 8.1 |
| Registered Nurse | 9 | 0 | 9 | 2,009 | 91 | 99% | 8 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,533 | 88 | 96% | 9.5 |
| Other Dietary Services Staff | 4 | 0 | 4 | 697 | 73 | 79% | 7.1 |
| Administrator | 2 | 0 | 2 | 668 | 66 | 72% | 7.4 |
| Nurse Practitioner | 1 | 0 | 1 | 509 | 57 | 62% | 8.9 |
| Dental Services Staff | 1 | 0 | 1 | 490 | 62 | 67% | 7.9 |
| Dietitian | 1 | 0 | 1 | 475 | 62 | 67% | 7.7 |
| Occupational Therapy Aide | 1 | 0 | 1 | 473 | 58 | 63% | 8.2 |
| Mental Health Service Worker | 1 | 0 | 1 | 377 | 49 | 53% | 7.7 |
| Medical Director | 1 | 0 | 1 | 91 | 13 | 14% | 7 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
18% lower than Maryland averageMaryland average: $61K
33% fewer fines than Maryland averageMaryland average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Maryland averageMaryland average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Aug 21, 2025 · $51K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 21, 2025Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.0
62% better than Maryland averageMaryland average: 12.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.9
42% better than Maryland averageMaryland average: 25.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
8.5%
64% better than Maryland averageMaryland average: 23.7%
Percent of long-stay residents whose ability to move independently worsened
8.0%
71% better than Maryland averageMaryland average: 27.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.2%
9% worse than Maryland averageMaryland average: 25.9%
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
87% worse than Maryland averageMaryland average: 2.3%
Percent of long-stay high risk residents with pressure ulcers
3.1%
53% better than Maryland averageMaryland average: 6.5%
Percent of long-stay residents with a urinary tract infection
1.3%
21% better than Maryland averageMaryland average: 1.6%
Percent of long-stay residents who lose too much weight
0.9%
85% better than Maryland averageMaryland average: 5.8%
Percent of long-stay residents who have depressive symptoms
8.5%
58% better than Maryland averageMaryland average: 20.2%
Percent of long-stay residents who received an antipsychotic medication
5.2%
60% better than Maryland averageMaryland average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
8% better than Maryland averageMaryland average: 92.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.2%
In line with Maryland averageMaryland average: 96.6%
Number of hospitalizations per 1,000 long-stay resident days.
0.97
27% better than Maryland averageMaryland average: 1.32
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.48
22% worse than Maryland averageMaryland average: 1.21
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
27% better than Maryland averageMaryland average: 78.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
16% better than Maryland averageMaryland average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.9%
14% better than Maryland averageMaryland average: 80.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.4%
8% better than Maryland averageMaryland average: 21.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.8%
In line with Maryland averageMaryland average: 9.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Maryland averageMaryland average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
62.3%
16% better than Maryland averageMaryland average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
51.2%
In line with Maryland averageMaryland average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
49% of new residents, usually for short-term rehab.
42% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
117Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Sterling Care from 2012–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #136 / 148Payroll % — State benchmarkedThis home is ranked 136th out of 148 homes in Maryland. Shows payroll as a percentage of revenue versus the Maryland average. Well-run Maryland facilities typically land around 49–57% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Maryland that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (49% of admissions), and a typical Medicare stay runs around 27 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
12.7 miles from city center
Estimated distance in miles from Bel Air's city center to Sterling Care's address, calculated via Google Maps.
Add your location
The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
| Lorien Bulle Rock | NH AL MC RC | Havre De Grace | 78
Facility
78
MD AVG
43
Rank
#181 / 697 | 91.6% | +11% | 4.50 | -22% | +19% | $0 | 33
Facility
33
MD AVG
49.9
Rank
#47 / 149 | 11.0 | - | 69 | - |
36
Facility
36
MD AVG
43
Rank
#563 / 985 | - | $11.5M | $6.1M | 53%
Facility
53%
MD AVG
38.5%
Rank
#33 / 148 | 215359 | ||||
| Citizens Care Center | NH HC MC RC | Havre De Grace | 184
Facility
184
MD AVG
43
Rank
#15 / 697 | 61.5% | -25% | 4.61 | +17% | +22% | $0 | 42
Facility
42
MD AVG
49.9
Rank
#77 / 149 | 10.5 | 1 | 120 | - |
74
Facility
74
MD AVG
43
Rank
#147 / 985 | Peter Panos | $15.5M | $9.0M | 58%
Facility
58%
MD AVG
38.5%
Rank
#36 / 148 | 215039 | ||||
| Sterling Care | NH AL HC MC NC PC RC | Bel Air (East Macphail Road) | 155
Facility
155
MD AVG
43
Rank
#39 / 697 | 85.2% | +3% | 3.22 | -52% | -15% | $0 | 48
Facility
48
MD AVG
49.9
Rank
#92 / 149 | 9.6 | 4 | 128 | A+ |
27
Facility
27
MD AVG
43
Rank
#668 / 985 | - | $18.5M | $8.2M | 44.6%
Facility
44.6%
MD AVG
38.5%
Rank
#136 / 148 | 215312 |
Sterling Care is located in Bel Air, Maryland.
Here are the financial assistance programs available to residents in Maryland.
Sterling Care is in the East MacPhail Road neighborhood of Bel Air.
Sterling Care has a walk score of 27. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Sterling Care's occupancy is 85.2%.
Sterling Care is registered as a for-profit in MD.
Sterling Care is located at 410 E Macphail Rd, Bel Air, MD 21014.
(410) 838-7810 will put you in contact with the team at Sterling Care.
Yes — Sterling Care is a CMS-certified provider of Medicare and Medicaid.
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