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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 288th out of 345 homes in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 31m per day | ▼ 22% State avg: 40m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 34m per day | ▲ 30% State avg: 1h 12m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 35m per day | ▼ 3% State avg: 2h 39m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 4m per day | ■ Avg State avg: 4h 5m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 100% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 18m per day | ▼ 43% State avg: 31m per day · National avg: 29m per day |
Lower than the California average: 72.8%The Carlotta is administrated by John Brennan.
Key information about the people who lead and staff this community.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California nursing home score (the benchmark); higher is better.
5 points above the California average for nursing homes (81/100)
Rank #630 / 1401 in California Inspection Score — State benchmarked This home is ranked 630th out of 1401 homes in California. Shows this facility's inspection score compared to the California average among 1401 comparable communities in the ranking pool. Inspection score: 86 out of 100. Letter grade B. 5 points above the California average for nursing homes (81/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 0 | 10 | This facility has 100% fewer total citations than a typical California nursing home (0 vs. CA avg 10).↓ 100% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 13 | 16 | This facility has 19% fewer total visits than a typical California nursing home (13 vs. CA avg 16).↓ 19% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 8 | 13 | This facility has 38% fewer complaint visits than a typical California nursing home (8 vs. CA avg 13).↓ 38% better Rank #762 / 1397 Complaint visits — State benchmarked This home is ranked 762nd out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 4 | 7 | This facility has 43% fewer other visits than a typical California nursing home (4 vs. CA avg 7).↓ 43% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 1 | 4 | This facility has 75% fewer official inspections than a typical California nursing home (1 vs. CA avg 4).↓ 75% better |
Complaints & Investigations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 14 | This facility has 43% fewer total complaints than a typical California nursing home (8 vs. CA avg 14).↓ 43% better |
|
Complaints per year
Average complaints per year since 2023.
| 2.7 | 4.7 | This facility has 43% fewer complaints per year than a typical California nursing home (2.7 vs. CA avg 4.7).↓ 43% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Most residents typically stay for a few weeks or months before returning home or moving on.
115.3 miles from city center
Estimated distance in miles from Palm Desert's city center to The Carlotta's address, calculated via Google Maps.
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The Carlotta is located in PALM DESERT, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Atria Hacienda |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Palm Desert | 266
Facility
266
CA AVG
103
Rank
#74 / 1657 |
60.2%
Facility
60.2%
CA AVG
84.7%
Rank
#1210 / 1530 | -29% | 4.91
Facility
4.91
CA AVG
4.22
Rank
#52 / 345 | -38% | +16% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 352 | 77
Facility
77
CA AVG
81
Rank
#925 / 1401 | 31
Facility
31
CA AVG
50.2
Rank
#114 / 352 | 2.6
Facility
2.6
CA AVG
4.6
Rank
#35 / 352 | - | 160 |
75
Facility
75
CA AVG
57
Rank
#563 / 2092 | Monterey Palms Holding Company Gp LLC | $18.3M
Facility
$18.3M
CA AVG
$17.0M
Rank
#154 / 346 | $7.8M
Facility
$7.8M
CA AVG
$7.0M
Rank
#201 / 346 | 42.7%
Facility
42.7%
CA AVG
45.2%
Rank
#239 / 346 | 555403 | ||||
| ManorCare Health Services-Palm Desert |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Palm Desert | 145
Facility
145
CA AVG
103
Rank
#388 / 1657 |
40.0%
Facility
40.0%
CA AVG
84.7%
Rank
#1443 / 1530 | -53% | 3.71
Facility
3.71
CA AVG
4.22
Rank
#238 / 345 | -72% | -12% | $74.4k
Facility
$74.4k
CA AVG
$56.5k
Rank
#325 / 352 | 93
Facility
93
CA AVG
81
Rank
#242 / 1401 | 121
Facility
121
CA AVG
50.2
Rank
#348 / 352 | 3.3
Facility
3.3
CA AVG
4.6
Rank
#85 / 352 | 3 | 58 |
19
Facility
19
CA AVG
57
Rank
#1857 / 2092 | Blc Mirage Inn LP | $24.5M
Facility
$24.5M
CA AVG
$17.0M
Rank
#93 / 346 | $11.0M
Facility
$11.0M
CA AVG
$7.0M
Rank
#97 / 346 | 44.8%
Facility
44.8%
CA AVG
45.2%
Rank
#215 / 346 | 555339 |
The legal owner and operator of The Carlotta is Well Oak Ccrc Tenant Llc; Oakmont Et Al.
The Carlotta has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
The Carlotta's occupancy is 61%.
John Brennan is the administrator of The Carlotta.
The Carlotta has 250 beds.
The Carlotta has no recently reported deficiencies or citations.
The Carlotta is located at 41-505 CARLOTTA DRIVE.
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