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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 289th out of 346 homes in California. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 16m per day |
Lower than the California average: 72.8%The Carlotta is administrated by John Brennan.
Key information about the people who lead and staff this community.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 0 | 10 | This facility has 100% fewer total citations than a typical California nursing home (0 vs. CA avg 10).↓ 100% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 13 | 16 | This facility has 19% fewer total visits than a typical California nursing home (13 vs. CA avg 16).↓ 19% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 8 | 13 | This facility has 38% fewer complaint visits than a typical California nursing home (8 vs. CA avg 13).↓ 38% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 4 | 7 | This facility has 43% fewer other visits than a typical California nursing home (4 vs. CA avg 7).↓ 43% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 1 | 4 | This facility has 75% fewer official inspections than a typical California nursing home (1 vs. CA avg 4).↓ 75% better |
Complaints & Investigations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 14 | This facility has 43% fewer total complaints than a typical California nursing home (8 vs. CA avg 14).↓ 43% better |
|
Complaints per year
Average complaints per year since 2023.
| 2.7 | 4.7 | This facility has 43% fewer complaints per year than a typical California nursing home (2.7 vs. CA avg 4.7).↓ 43% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The facility’s inspection record is mixed, with repeated deficiencies in care planning, infection control, and timely clinical follow-up. On January 28, 2026, inspectors cited one deficiency for staff not wearing approved N95 respirators during a COVID-19 outbreak, and prior investigations substantiated failures in pressure injury prevention, supervision, and delayed lab processing. Earlier reports from 2023 to 2025 showed multiple issues including medication errors, food safety violations, and inadequate reporting of high blood sugar, indicating inconsistent compliance over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsFederal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Most residents typically stay for a few weeks or months before returning home or moving on.
115.3 miles from city center
Estimated distance in miles from Palm Desert's city center to The Carlotta's address, calculated via Google Maps.
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The Carlotta is located in PALM DESERT, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Atria Hacienda |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Palm Desert | 266 | 33.5% | -60% | 4.91 | -38% | +16% | $0 | 31 | 2.6 | - | 92 | 75 | Monterey Palms Holding Company Gp LLC | $18.3M | $7.8M | 42.7% | 555403 | ||||
| ManorCare Health Services-Palm Desert |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Palm Desert | 145 | 76.6% | -10% | 3.71 | -72% | -12% | $74.4k | 121 | 3.3 | 3 | 164 | 19 | Blc Mirage Inn LP | $24.5M | $11.0M | 44.8% | 555339 |
The legal owner and operator of The Carlotta is Well Oak Ccrc Tenant Llc; Oakmont Et Al.
The Carlotta has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
The Carlotta's occupancy is 61%.
John Brennan is the administrator of The Carlotta.
The Carlotta has 250 beds.
The Carlotta has no recently reported deficiencies or citations.
Yes — there is 1 photo of The Carlotta in the photo gallery on this page.
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