The Cloisters
The Cloisters
The Cloisters is a 48-bed licensed adult home at 171 North Maple Street, Warsaw, Wyoming County, New York. Owned by Sunrise Assets, LLC, the facility is a retirement and assisted living community focused on individualized care and accommodations for seniors, promoting independent living while providing necessary assistance. The facility has operated for over 30 years.
The facility’s inspection record with the New York State Department of Health, Office of Aging and Long Term Care shows significant regulatory issues with recent improvement. Four inspections occurred between October 2021 and October 2024. The most recent inspection on October 31, 2024, a complaint survey, found no deficiencies. However, prior inspections documented recurring violations: May 2024 renewal (10 deficiencies), May 2023 complaint investigation (9 deficiencies), and January 2023 complaint investigation (1 deficiency).
Over three years, the facility averaged 7 deficiencies per year, 37% worse than New York’s average of 5.1. Deficiency categories across inspections included operating certificates, admission standards, resident services, personnel, records management, environmental standards, food service, and disaster planning. The facility received 4 documented complaints, equaling 8.3 per 100 occupied beds, well below the state average of 49.9. No enforcement actions or fines have been imposed.
The Cloisters provides 24-hour staffing with nursing services and licensed CNAs. Respite care is available. Three home-cooked meals daily are served with snacks and special diet accommodations. Social and recreational programs are offered through an events calendar.
Monday-Friday administrative hours are 8:00 AM to 4:00 PM. This is a state-licensed adult home, not Medicare-certified.
The October 2024 inspection showing zero violations follows a pattern of significant deficiencies in prior years, suggesting recent corrective action. The long operational history and recent compliance improvement are positive indicators, though the recurring nature of deficiencies in earlier inspections warrants careful review of current protocols.
Families considering The Cloisters should request documentation of the May 2024 corrective action plan addressing the 10 deficiencies, and obtain written confirmation of current compliance with operating certificates.
48-bed community Rank #691 / 748Bed count — State benchmarkedThis home is ranked 691st out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 67 / 100 Rank #638 / 1173Walk Score — State benchmarkedThis home is ranked 638th out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyWyoming
License Number900-F-005
Owner NameSunrise Assets, LLC
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsAbout The Cloisters, About Cloisters, Individualized Care, Accommodations, View All Services
Touring HoursMonday-Friday: 8:00am-4:00pm, Saturday: Closed, Sunday: Closed
Food DescriptionThe Cloisters offers three home-cooked meals with snacks and beverages available throughout the day. Special diets are accommodated.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
21 citations
4 complaints
4 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
10 points above the New York average for nursing homes (83/100)
Rank #73 / 344 in New York Inspection Score — State benchmarked This home is ranked 73rd out of 344 homes in New York. Shows this facility's inspection score compared to the New York average among 344 comparable communities in the ranking pool. Inspection score: 93 out of 100. Letter grade A. 10 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
4 Worse
Metrics worse than New York average:
• Total citations (62% above)
• Citations per year (62% above)
• Citations per inspection (279% above)
• Inspection citation rate (127% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 5 Better Metrics better than New York average:
• Total inspections (56% below)
• Total complaints (95% below)
• Complaints per year (95% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
• Total citations (62% above)
• Citations per year (62% above)
• Citations per inspection (279% above)
• Inspection citation rate (127% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 5 Better Metrics better than New York average:
• Total inspections (56% below)
• Total complaints (95% below)
• Complaints per year (95% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
Latest Inspection
October 31, 2024
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 21 | 13 | This facility has 62% more total citations than a typical New York nursing home (21 vs. NY avg 13).↑ 62% worse |
|
Citations per year
Average citations per year since 2021.
| 4.2 | 2.6 | This facility has 62% more citations per year than a typical New York nursing home (4.2 vs. NY avg 2.6).↑ 62% worse |
|
Citations per inspection
Average citations per inspection.
| 5.3 | 1.4 | This facility has 279% more citations per inspection than a typical New York nursing home (5.3 vs. NY avg 1.4).↑ 279% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 9 | This facility has 56% fewer total inspections than a typical New York nursing home (4 vs. NY avg 9).↓ 56% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 4 | This facility has inspections with citations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 79 | This facility has 95% fewer total complaints than a typical New York nursing home (4 vs. NY avg 79).↓ 95% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.8 | 15.8 | This facility has 95% fewer complaints per year than a typical New York nursing home (0.8 vs. NY avg 15.8).↓ 95% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.08 | 0.50 | This facility has 84% fewer complaints per bed than a typical New York nursing home (0.08 vs. NY avg 0.5).↓ 84% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- October 31, 2024 complaint survey found no violations or deficiencies.
- May 17, 2024 renewal inspection cited 10 deficiencies across resident services, personnel, environmental standards, disaster planning, and records management.
- Deficiency counts have fluctuated from 1 in January 2023 to 10 in May 2024, showing inconsistent compliance with operating certificates and admission standards.
Lawsuit overview for The Cloisters
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2017
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2017Places of interest near The Cloisters
0.0 miles from city center
Estimated distance in miles from Warsaw's city center to The Cloisters's address, calculated via Google Maps.
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Financial Assistance for
Assisted Living in New York
The Cloisters is located in Warsaw, New York.
Here are the financial assistance programs available to residents in New York.
Compare Assisted Living around New York State
The information below is reported by the New York State Department of Health.
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IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
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| Promenade at Tuxedo Place |
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34
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#928 / 1173 | Promenade Tuxedo LLC | 85
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85
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83
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44.4%
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#111 / 318 | 3
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3
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6
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#129 / 318 | 1
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1
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14.5
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#103 / 318 | 0.3
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0.3
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1.6
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#115 / 318 | 1 Bed Suite / Private Room |
| Peregrine Senior Living at Crossgate |
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#788 / 1173 | Psl Of Crossgate LLC | - | - | 0%
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44.4%
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0
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6
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14.5
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| The Chelsea at Brookhaven |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Yaphank | 81
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| The Cloisters |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Warsaw | 48
Facility
48
NY AVG
160
Rank
#691 / 748 | No |
67
Facility
67
NY AVG
63
Rank
#638 / 1173 | - | 93
Facility
93
NY AVG
83
Rank
#73 / 344 | 5 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 318 | 0
Facility
0
NY AVG
6
Rank
#129 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 | - |
Frequently Asked Questions about The Cloisters
Who is the owner of The Cloisters?
The legal owner and operator of The Cloisters is Sunrise Assets, LLC.
Is The Cloisters in a walkable area?
The Cloisters has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of The Cloisters?
According to NY state health department records, The Cloisters's license number is 900-F-005.
How many beds does The Cloisters have?
The Cloisters has 48 beds.
Are there photos of The Cloisters?
Yes — there are 5 photos of The Cloisters in the photo gallery on this page.
What is the address of The Cloisters?
The Cloisters is located at 171 North Maple Street.
What is the phone number of The Cloisters?
(585) 786-8727 will put you in contact with the team at The Cloisters.
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