Inspection Reports for
The Cottages of Carmel
26245 Carmel Rancho Blvd, Carmel, CA 93923, Carmel, CA, 93923
Back to Facility ProfileDeficiencies (last 2 years)
Deficiencies (over 2 years)
0.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
88% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
72% occupied
Based on a November 2025 inspection.
Occupancy over time
Inspection Report
Complaint Investigation
Census: 56
Capacity: 78
Deficiencies: 1
Date: Nov 26, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit conducted to investigate multiple allegations received on 2025-08-22 regarding resident care issues including pressure injuries, incontinence needs, food service quality, and response to calls for help.
Complaint Details
The complaint investigation was unannounced and conducted by Licensing Program Analyst Vadim Gorban. The complaint control number is 24-AS-20250822153020. Allegations included improper addressing of pressure injuries, unmet incontinence needs, poor food service, failure to respond to calls for help, and unclean resident rooms. Only the allegation regarding unclean resident rooms was substantiated.
Findings
The investigation found one allegation substantiated: staff failed to ensure resident rooms were kept clean, posing potential health and safety risks. Other allegations regarding pressure injuries, incontinence care, food service quality, and response to calls for help were unsubstantiated due to lack of preponderance of evidence.
Deficiencies (1)
The facility staff failed to ensure to follow title 22 regulation regarding facility cleanness, which poses potential health and safety to persons in care.
Report Facts
Capacity: 78
Census: 56
Deficiencies cited: 1
Plan of Correction Due Date: Dec 1, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation and inspection |
| Lillian Russell | Health Services Director | Met with Licensing Program Analyst during inspection |
| Brenda Chan | Supervisor | Supervisor named in report |
| Jule May Estrellado | Administrator | Facility administrator named in report |
Inspection Report
Annual Inspection
Census: 54
Capacity: 78
Deficiencies: 0
Date: Sep 25, 2025
Visit Reason
The inspection was an unannounced required annual inspection conducted by the Licensing Program Analyst to evaluate compliance with licensing requirements.
Findings
The facility was found to be clean, in good repair, and compliant with regulations including proper food storage, medication management, and safety measures. No deficiencies were issued during this inspection.
Report Facts
Capacity: 78
Census: 54
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Andrea Ramirez | Interim Administrator | Met with Licensing Program Analyst during inspection |
| Vadim Gorban | Licensing Program Analyst | Conducted the inspection |
| Brenda Chan | Licensing Program Manager | Named in report header and narrative |
Inspection Report
Annual Inspection
Census: 54
Capacity: 78
Deficiencies: 0
Date: Sep 25, 2025
Visit Reason
The inspection was an unannounced required annual inspection conducted to evaluate compliance with licensing requirements at the facility.
Findings
The facility was found to be clean, in good repair, and compliant with safety and health regulations. No deficiencies were issued during this inspection. Residents and staff files were reviewed and found to be up to date. An exit interview was conducted with the SEA.
Report Facts
Facility capacity: 78
Census: 54
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Andrea Ramirez | Interim Administrator | Met with Licensing Program Analyst during inspection |
| Vadim Gorban | Licensing Program Analyst | Conducted the inspection and signed the report |
| Brenda Chan | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 51
Capacity: 78
Deficiencies: 0
Date: Aug 25, 2025
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations that the facility allowed untrained staff to work independently with dementia care residents and did not have a certified administrator on the premises.
Complaint Details
The complaint was unsubstantiated due to lack of preponderance of evidence to prove the alleged violations occurred.
Findings
The investigation found that staff completed required training and the facility provided files of a certified administrator. There was insufficient evidence to substantiate the allegations, and no deficiencies were cited during the visit.
Report Facts
Capacity: 78
Census: 51
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Nelson Rubio | Administrator | Met with Licensing Program Analyst during the investigation |
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Complaint Investigation
Census: 54
Capacity: 78
Deficiencies: 0
Date: Aug 25, 2025
Visit Reason
The visit was an unannounced complaint investigation conducted in response to a complaint received on 2025-07-07 regarding allegations of unmet resident toileting needs, delayed medical attention, and non-adherence to infection control protocols.
Complaint Details
The complaint investigation was unsubstantiated as there was insufficient evidence to prove the alleged violations occurred.
Findings
The investigation found no substantiated evidence for the allegations. Observations and interviews indicated residents' toileting needs were met, medical attention was timely, and infection control protocols were adhered to with adequate PPE and up-to-date infection control files.
Report Facts
Capacity: 78
Census: 54
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation |
| Nelson Rubio | Administrator | Met with Licensing Program Analyst during inspection |
| Brenda Chan | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 51
Capacity: 78
Deficiencies: 0
Date: Aug 25, 2025
Visit Reason
The visit was an unannounced complaint investigation conducted in response to a complaint received on 2025-08-21 regarding allegations that untrained staff were allowed to work independently with dementia care residents and that the facility did not have a certified administrator on the premises.
Complaint Details
The allegations were unsubstantiated due to lack of preponderance of evidence to prove the alleged violations did or did not occur.
Findings
The investigation found that staff had completed required training and the facility provided files of a certified administrator. There was insufficient evidence to substantiate the allegations, and no deficiencies were cited during the visit.
Report Facts
Facility capacity: 78
Census: 51
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation and inspection |
| Nelson Rubio | Administrator | Met with Licensing Program Analyst during the inspection |
Inspection Report
Complaint Investigation
Census: 54
Capacity: 78
Deficiencies: 0
Date: Aug 25, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2025-07-07 regarding allegations of unmet resident toileting needs, delayed medical attention, and non-adherence to infection control protocols.
Complaint Details
The complaint investigation was unsubstantiated as there was insufficient evidence to prove the alleged violations occurred.
Findings
The investigation found no evidence to substantiate the allegations. Observations and interviews indicated residents' toileting needs were met, medical attention was timely, and infection control protocols were adhered to with adequate PPE and up-to-date infection control files.
Report Facts
Capacity: 78
Census: 54
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Brenda Chan | Licensing Program Manager | Named in report as Licensing Program Manager |
| Nelson Rubio | Administrator | Facility administrator met during inspection |
Inspection Report
Complaint Investigation
Census: 51
Capacity: 78
Deficiencies: 0
Date: Jul 10, 2025
Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2025-05-13 alleging inadequate supervision resulting in sexual behavior among residents and other facility concerns.
Complaint Details
The complaint alleged inadequate supervision leading to sexual behavior among residents, failure to notify authorized representatives of incidents, pest control issues, and unsanitary conditions. The investigation was unsubstantiated.
Findings
The investigation found no preponderance of evidence to substantiate the allegations. Facility staff intervened in a reported incident, maintained sanitary conditions, and notified responsible parties as required. No deficiencies were cited during the visit.
Report Facts
Capacity: 78
Census: 51
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julie Estrellado | Administrator | Met with Licensing Program Analyst during the complaint investigation |
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation |
| Brenda Chan | Supervisor | Supervisor overseeing the complaint investigation |
Inspection Report
Complaint Investigation
Census: 51
Capacity: 78
Deficiencies: 0
Date: Jul 10, 2025
Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2025-06-02 regarding multiple allegations including facility odor, staff leaving residents sleeping in common areas, lack of assistance with changing into sleeping clothes, disrespectful treatment of residents, and improper food storage.
Complaint Details
The complaint investigation was unsubstantiated based on lack of evidence to prove the alleged violations occurred. Allegations included facility malodor, residents left sleeping in common areas, lack of assistance with sleepwear, disrespectful staff behavior, and improper food storage.
Findings
The investigation found no substantiated violations related to the allegations. Observations, interviews, and record reviews indicated the facility was clean, residents were appropriately assisted and treated with respect, and food was properly stored. No deficiencies were cited during the visit.
Report Facts
Capacity: 78
Census: 51
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julie Estrellado | Administrator | Met with Licensing Program Analyst during the complaint investigation |
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation |
| Brenda Chan | Supervisor | Supervisor overseeing the complaint investigation |
Inspection Report
Complaint Investigation
Census: 51
Capacity: 78
Deficiencies: 0
Date: Jul 10, 2025
Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2025-05-13 alleging inadequate supervision resulting in sexual behavior among residents, failure to notify authorized representatives of incidents, pest control issues, and unsanitary conditions.
Complaint Details
The complaint was unsubstantiated. Allegations included inadequate supervision leading to sexual behavior among residents, failure to notify authorized representatives, pest control issues, and unsanitary conditions. The investigation found staff had intervened appropriately, notified responsible parties, and maintained sanitary conditions.
Findings
The investigation found no preponderance of evidence to substantiate the allegations. Staff intervened in a reported incident, notified responsible parties, maintained pest control services, and kept the facility clean and sanitary. No deficiencies were cited during the visit.
Report Facts
Capacity: 78
Census: 51
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julie Estrellado | Administrator | Met with Licensing Program Analyst during inspection and confirmed notification of responsible parties |
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation |
| Brenda Chan | Licensing Program Manager | Named in report header and signature section |
Inspection Report
Complaint Investigation
Census: 51
Capacity: 78
Deficiencies: 0
Date: Jul 10, 2025
Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2025-06-02 regarding multiple allegations including facility odor, staff leaving residents sleeping in common areas, lack of assistance with changing into sleeping clothes, disrespectful staff behavior, and improper food storage.
Complaint Details
The complaint investigation was unsubstantiated as there was insufficient evidence to prove the alleged violations occurred. Allegations included facility malodor, residents left sleeping in common areas, lack of assistance with sleeping clothes, disrespectful staff, and improper food storage.
Findings
The investigation found no substantiated violations related to the allegations. Observations, interviews, and record reviews indicated the facility was clean, residents were appropriately assisted and treated with respect, and food was properly stored. No deficiencies were cited during the visit.
Report Facts
Facility capacity: 78
Resident census: 51
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julie Estrellado | Administrator | Met with Licensing Program Analyst during the investigation |
| Vadim Gorban | Licensing Program Analyst | Conducted the complaint investigation |
| Brenda Chan | Licensing Program Manager | Named in report header and signature section |
Inspection Report
Original Licensing
Census: 57
Capacity: 78
Deficiencies: 0
Date: Sep 17, 2024
Visit Reason
An announced pre-licensing inspection visit was conducted to evaluate the facility for initial licensing and compliance with regulatory requirements.
Findings
The inspection included an inside and outside tour of the facility, verification of safety equipment, furnishings, and supplies. No deficiencies were observed during the inspection, and the facility was found to be in compliance with all applicable standards.
Report Facts
Fire extinguisher service date: Jun 27, 2024
Hot water temperature: 109
Facility capacity: 78
Current census: 57
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julie May Estrellado | Administrator | Facility Administrator present during inspection |
| Vadim Gorban | Licensing Program Analyst | Conducted the pre-licensing inspection |
| Brenda Chan | Supervisor | Supervisor overseeing the inspection process |
Inspection Report
Original Licensing
Census: 57
Capacity: 78
Deficiencies: 0
Date: Sep 17, 2024
Visit Reason
The inspection was an announced pre-licensing visit conducted to evaluate the facility for licensing approval.
Findings
The facility was toured inside and outside, with no deficiencies observed. All required furnishings, safety equipment, and postings were in place and functioning properly.
Report Facts
Fire extinguisher service date: Jun 27, 2024
Facility capacity: 78
Current census: 57
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julie May Estrellado | Administrator | Facility Administrator present during inspection |
| Vadim Gorban | Licensing Program Analyst | Conducted the pre-licensing inspection |
| Brenda Chan | Licensing Program Manager | Named as Licensing Program Manager on report |
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