Total health inspections
3
North Carolina average 4
Last Health inspection on Sep 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
The Cypress of Charlotte
Independent Living · Charlotte, NC
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Cypress of Charlotte
Independent Living · Charlotte, NC
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Cypress of Charlotte accepts Medicare and private pay.
Overview of The Cypress of Charlotte
Live a wondrous retirement with The Cypress of Charlotte, an astounding community set in the tranquil residential area of Cypress Club Drive, Charlotte, NC, that offers independent living. The community features luxurious and specially designed cottages and villas, providing residents with a wide range of choices for accommodation. Here, residents make the most out of their golden years with the community’s vibrant and inviting environment.
With a full calendar of enriching activities and extensive amenities, residents will not run out of things to do for leisure and wellness. Indulge in delightful and healthy meals through the community’s dining venues available all day. The community is equipped with a fireside bistro, a large community hall, a fitness center, an art studio, a library, and serene outdoor verandas, making it an enticing option for those looking to live independently in their golden years.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Types of Care at The Cypress of Charlotte
Independent Living
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
78.2%
Rank #117 / 264Occupancy rate — State benchmarkedThis home is ranked 117th out of 264 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 264. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
347 days
Occupancy rate
78.2%
Rank #117 / 264Occupancy rate — State benchmarkedThis home is ranked 117th out of 264 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 264. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
347 days
27 years in operation Rank #52 / 98Years in operation — State benchmarkedThis home is ranked 52nd out of 98 homes in North Carolina. Shows how long this facility has been in operation compared to other North Carolina SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 15 / 100 Rank #415 / 572Walk Score — State benchmarkedThis home is ranked 415th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Staffing
Key information about the people who lead and staff this community.
ContactMr. Buddy Chatfield, Manager
Accept Medicare
Rehabilitation Services
Respite Care
Short-Term Rehab
24-Hour Staffing
Pets Allowed
Admission CriteriaTo be a member, you or your spouse must be at least 62 years of age, possess income and resources sufficient to meet financial requirements, and be capable of independent living at your time of purchase.
Minimum Age62
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Specific ProgramsHomes, Healthcare
Food DescriptionMeals at The Cypress are always something to look forward to, thanks to the skill and creativity of our culinary team.
Meal ScheduleBreakfast, lunch, and dinner served daily.
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2022 · 4 years of data
14 deficiencies
0 penalties
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. North Carolina state average
Overall vs. NC average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than North Carolina average:
• Total deficiencies (70% below)
• Deficiencies per year (70% below)
• Total deficiencies (70% below)
• Deficiencies per year (70% below)
Latest Inspection
September 6, 2025
Complaint Investigation
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 14 | 46 | This facility has 70% fewer total deficiencies than a typical North Carolina assisted living residence (14 vs. NC avg 46).↓ 70% better |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 3.5 | 11.5 | This facility has 70% fewer deficiencies per year than a typical North Carolina assisted living residence (3.5 vs. NC avg 11.5).↓ 70% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 6, 2025, identified deficiencies related to inadequate supervision that led to a cognitively impaired resident exiting the facility unsupervised, resulting in immediate jeopardy that was later removed after corrective actions. Earlier inspections showed a pattern of deficiencies including medication administration errors, such as failure to give a prescribed probiotic leading to a yeast infection, and multiple issues with documentation, care planning, infection control, and safety measures noted in a 2024 routine inspection. Complaint investigations included one substantiated case involving resident elopement and injury, while other complaints were unsubstantiated or related to medication errors. Enforcement actions such as fines or license suspensions were not listed in the available reports. The inspection history indicates ongoing challenges with supervision and medication management, with some corrective steps taken following the most recent immediate jeopardy finding.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsHealth Inspection History
Inspections
Total health citations
14
Rank #45 / 95Health citations — State benchmarkedThis home is ranked 45th out of 95 homes in North Carolina. Shows this facility's total health deficiency citations benchmarked to the North Carolina State average, with a ranking across all 95 NC SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
North Carolina average 20.9
Citations per inspection
4.67
Rank #53 / 95Citations per inspection — State benchmarkedThis home is ranked 53rd out of 95 homes in North Carolina. Shows average deficiency citations per CMS inspection for this facility versus the North Carolina mean across 95 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 14 citations resulted from standard inspections; and 1 of 14 resulted from complaint investigations.
Breakdown of citation severity (last 2 years)
Critical health citations
1
23% better than North Carolina averageNorth Carolina average: 1.3
Serious health citations
1
11% worse than North Carolina averageNorth Carolina average: 0.9
Citations history (last 2 years)
Quality of Care critical citation
Sep 23, 2025
Corrected
Quality of Care moderate citation
May 16, 2025
Corrected
Infection Control moderate citation
Mar 07, 2024
Corrected
Infection Control moderate citation
Mar 07, 2024
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
148
Employees
113
Contractors
35
Staff to resident ratio
2.24:1
25% better than North Carolina average
Avg staff/day
48
Average shift
7.2 hours
10% worse than North Carolina average
Total staff hours (quarter)
31,947
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
17
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.8 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
74
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
6.1%
1,950 contractor hours this quarter
Certified Nursing Assistant: 14
Speech Language Pathologist: 5
Physical Therapy Assistant: 5
Qualified Social Worker: 3
Respiratory Therapy Technician: 3
Physical Therapy Aide: 2
Medical Director: 1
Occupational Therapy Assistant: 1
Occupational Therapy Aide: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 60 | 14 | 74 | 18,546 | 92 | 100% | 7.7 |
| Licensed Practical Nurse | 28 | 0 | 28 | 6,828 | 92 | 100% | 7.2 |
| Registered Nurse | 17 | 0 | 17 | 1,628 | 92 | 100% | 6.8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,015 | 86 | 93% | 7.2 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 752 | 62 | 67% | 8 |
| Speech Language Pathologist | 0 | 5 | 5 | 494 | 66 | 72% | 4.7 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 468 | 60 | 65% | 7.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 464 | 59 | 64% | 7.9 |
| Physical Therapy Aide | 0 | 2 | 2 | 418 | 63 | 68% | 6.6 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 287 | 63 | 68% | 3.4 |
| Physical Therapy Assistant | 0 | 5 | 5 | 249 | 54 | 59% | 4.6 |
| Qualified Social Worker | 0 | 3 | 3 | 160 | 49 | 53% | 3.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 75 | 10 | 11% | 7.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 47 | 6 | 7% | 7.8 |
| Medical Director | 0 | 1 | 1 | 38 | 29 | 32% | 1.3 |
74 Certified Nursing Assistant
% of Days
100%
28 Licensed Practical Nurse
% of Days
100%
17 Registered Nurse
% of Days
100%
3 Other Dietary Services Staff
% of Days
93%
2 Clinical Nurse Specialist
% of Days
67%
5 Speech Language Pathologist
% of Days
72%
1 Nurse Practitioner
% of Days
65%
1 Administrator
% of Days
65%
1 Mental Health Service Worker
% of Days
64%
2 Physical Therapy Aide
% of Days
68%
3 Respiratory Therapy Technician
% of Days
68%
5 Physical Therapy Assistant
% of Days
59%
3 Qualified Social Worker
% of Days
53%
1 Occupational Therapy Aide
% of Days
11%
1 Occupational Therapy Assistant
% of Days
7%
1 Medical Director
% of Days
32%
Penalties and fines
Includes penalties issued in 2024-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$84K Rank #55 / 97Federal fines — State benchmarkedThis home is ranked 55th out of 97 homes in North Carolina. Shows this facility's cumulative CMS federal fine dollars versus the North Carolina average among facilities with fines, and where it ranks among 97 skilled nursing facilities in the pool. Lower total dollars mean a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
10% higher than North Carolina averageNorth Carolina average: $76K
Number of fines
2
15% fewer fines than North Carolina averageNorth Carolina average: 2.3
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than North Carolina averageNorth Carolina average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$84K
North Carolina average
$76K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 23, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 23, 2025
$73K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 7, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 7, 2024
$11K
Last updated: Jan 2026
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.3
34% worse than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.3
56% worse than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.6%
Percent of long-stay residents whose need for help with daily activities has increased
20.6%
17% worse than North Carolina averageNorth Carolina average: 17.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
44.6%
Percent of long-stay residents whose ability to move independently worsened
44.6%
91% worse than North Carolina averageNorth Carolina average: 23.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.7%
48% worse than North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
14% worse than North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.6%
Percent of long-stay high risk residents with pressure ulcers
2.6%
59% better than North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
82% better than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.7%
Percent of long-stay residents who lose too much weight
4.7%
36% better than North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.8%
Percent of long-stay residents who have depressive symptoms
3.8%
13% better than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
18.9%
Percent of long-stay residents who received an antipsychotic medication
18.9%
41% worse than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
32.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
32.3%
65% worse than North Carolina averageNorth Carolina average: 91.6%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
In line with North Carolina averageNorth Carolina average: 94.1%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
42.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
42.3%
47% worse than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
40.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
40.7%
48% worse than North Carolina averageNorth Carolina average: 78.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
46% of new residents, usually for short-term rehab.
Typical stay
24 days
Private pay
54% of new residents, often for short stays.
Typical stay
1 - 2 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
66
Medicare
2
3% of residents
Private pay or other
64
97% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for The Cypress of Charlotte based on CMS SNF Cost Reports.
Occupancy Rate
78.2%
↓ 0.3pp vs 2022
Net Income
$290.9K
↓ ~$4.1M vs 2022
Total Payroll
$14.1M
↑ ~$837.7K vs 2022
Profit Margin
2.7%
↓ 54.3pp vs 2022
Finances and operations
Voluntary non-profit community
Home revenue
$35.4M
Surplus of revenue
$290.9K
Voluntary non-profit community
Home revenue
$35.4M Rank #13 / 97Revenue — State benchmarkedThis home is ranked 13th out of 97 homes in North Carolina. Shows this facility's annual revenue compared to the North Carolina SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Surplus of revenue
$290.9K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #19 / 97Payroll — State benchmarkedThis home is ranked 19th out of 97 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$14.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #19 / 97Payroll — State benchmarkedThis home is ranked 19th out of 97 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$21.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$35.1M
What does this home offer?
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Parking Available
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near The Cypress of Charlotte
7.0 miles from city center
Estimated distance in miles from Charlotte's city center to The Cypress of Charlotte's address, calculated via Google Maps.
Calculate Travel Distance to The Cypress of Charlotte
Add your location
Financial Assistance for
Independent Living in North Carolina
The Cypress of Charlotte is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Frequently Asked Questions about The Cypress of Charlotte
What neighborhood is The Cypress of Charlotte in?
The Cypress of Charlotte is in the Beverly Woods neighborhood of Charlotte.
Is The Cypress of Charlotte in a walkable area?
The Cypress of Charlotte has a walk score of 15. Car-dependent. Most errands require a car, with limited nearby walkable options.
Are there photos of The Cypress of Charlotte?
Yes — there are 17 photos of The Cypress of Charlotte in the photo gallery on this page.
What is the address of The Cypress of Charlotte?
The Cypress of Charlotte is located at 3442 Cypress Club Dr, Charlotte, NC 28210.
What is the phone number of The Cypress of Charlotte?
(704) 714-5500 will put you in contact with the team at The Cypress of Charlotte.
Is The Cypress of Charlotte Medicare or Medicaid certified?
Yes — The Cypress of Charlotte is a CMS-certified provider of Medicare and Medicaid.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Published on
Updated on
Feedback
Write a review for The Cypress of Charlotte
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
