1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Live a wondrous retirement with The Cypress of Charlotte, an astounding community set in the tranquil residential area of Cypress Club Drive, Charlotte, NC, that offers independent living. The community features luxurious and specially designed cottages and villas, providing residents with a wide range of choices for accommodation. Here, residents make the most out of their golden years with the community’s vibrant and inviting environment.
With a full calendar of enriching activities and extensive amenities, residents will not run out of things to do for leisure and wellness. Indulge in delightful and healthy meals through the community’s dining venues available all day. The community is equipped with a fireside bistro, a large community hall, a fitness center, an art studio, a library, and serene outdoor verandas, making it an enticing option for those looking to live independently in their golden years.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Key information about the people who lead and staff this community.
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 14 | 46 | This facility has 70% fewer total deficiencies than a typical North Carolina nursing home (14 vs. NC avg 46).↓ 70% better |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 3.5 | 11.5 | This facility has 70% fewer deficiencies per year than a typical North Carolina nursing home (3.5 vs. NC avg 11.5).↓ 70% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
North Carolina average 4
Last Health inspection on Sep 2025
North Carolina average 20.9
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 14 citations resulted from standard inspections; and 1 of 14 resulted from complaint investigations.
23% better than North Carolina averageNorth Carolina average: 1.3
11% worse than North Carolina averageNorth Carolina average: 0.9
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
25% more staff per resident than North Carolina average
10% worse than North Carolina average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 17 RN Staff are full-time employees. No contractors work on this role.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.8 hoursAssists with medical care and medications.
All 28 LPN Staff are full-time employees. No contractors work on this role.
28
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursHelps with daily care and mobility.
74 total: 60 full-time employees and 14 contractors.
74
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,950 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 60 | 14 | 74 | 18,546 | 92 | 100% | 7.7 |
| Licensed Practical Nurse | 28 | 0 | 28 | 6,828 | 92 | 100% | 7.2 |
| Registered Nurse | 17 | 0 | 17 | 1,628 | 92 | 100% | 6.8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,015 | 86 | 93% | 7.2 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 752 | 62 | 67% | 8 |
| Speech Language Pathologist | 0 | 5 | 5 | 494 | 66 | 72% | 4.7 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 468 | 60 | 65% | 7.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 464 | 59 | 64% | 7.9 |
| Physical Therapy Aide | 0 | 2 | 2 | 418 | 63 | 68% | 6.6 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 287 | 63 | 68% | 3.4 |
| Physical Therapy Assistant | 0 | 5 | 5 | 249 | 54 | 59% | 4.6 |
| Qualified Social Worker | 0 | 3 | 3 | 160 | 49 | 53% | 3.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 75 | 10 | 11% | 7.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 47 | 6 | 7% | 7.8 |
| Medical Director | 0 | 1 | 1 | 38 | 29 | 32% | 1.3 |
Includes penalties issued in 2024-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
10% higher than North Carolina averageNorth Carolina average: $76K
15% fewer fines than North Carolina averageNorth Carolina average: 2.3
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than North Carolina averageNorth Carolina average: 0.4
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 23, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 7, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.3
34% worse than North Carolina averageNorth Carolina average: 11.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.3
56% worse than North Carolina averageNorth Carolina average: 20.6
Percent of long-stay residents whose need for help with daily activities has increased
20.6%
17% worse than North Carolina averageNorth Carolina average: 17.5%
Percent of long-stay residents whose ability to move independently worsened
44.6%
91% worse than North Carolina averageNorth Carolina average: 23.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.7%
48% worse than North Carolina averageNorth Carolina average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
14% worse than North Carolina averageNorth Carolina average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
2.6%
59% better than North Carolina averageNorth Carolina average: 6.3%
Percent of long-stay residents with a urinary tract infection
0.5%
82% better than North Carolina averageNorth Carolina average: 2.6%
Percent of long-stay residents who lose too much weight
4.7%
36% better than North Carolina averageNorth Carolina average: 7.4%
Percent of long-stay residents who have depressive symptoms
3.8%
13% better than North Carolina averageNorth Carolina average: 4.4%
Percent of long-stay residents who received an antipsychotic medication
18.9%
41% worse than North Carolina averageNorth Carolina average: 13.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
32.3%
65% worse than North Carolina averageNorth Carolina average: 91.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
In line with North Carolina averageNorth Carolina average: 94.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
42.3%
47% worse than North Carolina averageNorth Carolina average: 79.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than North Carolina averageNorth Carolina average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
40.7%
48% worse than North Carolina averageNorth Carolina average: 78.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
46% of new residents, usually for short-term rehab.
54% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
66Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Cypress of Charlotte from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #20 / 104Payroll — State benchmarkedThis home is ranked 20th out of 104 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #79 / 104Payroll % — State benchmarkedThis home is ranked 79th out of 104 homes in North Carolina. Shows payroll as a percentage of revenue versus the North Carolina average. Well-run North Carolina facilities typically land around 49–62% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Parking Available
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (54% of admissions), and a typical private pay stay runs around 1 - 2 years.
Coverage residents most often arrive under.
Coverage residents most often leave under.
7.0 miles from city center
Estimated distance in miles from Charlotte's city center to The Cypress of Charlotte's address, calculated via Google Maps.
Add your location
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Brookdale Carriage Club Providence | NH AL IL MC | Charlotte (Olde Providence North) | 77
Facility
77
NC AVG
72
Rank
#168 / 390 |
71.5%
Facility
71.5%
NC AVG
76.4%
Rank
#145 / 271 | -6% | 8.12
Facility
8.12
NC AVG
3.98
Rank
#4 / 97 | +78% | +104% | $0
Facility
$0
NC AVG
$74.6k
Rank
#1 / 105 | 11
Facility
11
NC AVG
20.9
Rank
#39 / 101 | 3.7
Facility
3.7
NC AVG
5.0
Rank
#43 / 101 | - | 7 | A+ |
12
Facility
12
NC AVG
33
Rank
#440 / 572 | Bkd Fm Holding Company LLC | $19.6M
Facility
$19.6M
NC AVG
$13.2M
Rank
#99 / 104 | $8.1M
Facility
$8.1M
NC AVG
$4.9M
Rank
#39 / 104 | 41.6%
Facility
41.6%
NC AVG
39.8%
Rank
#1 / 104 | 345482 | ||||
| White Oak Manor Charlotte | NH AL IL MC NC | Charlotte (Cotswold) | 180
Facility
180
NC AVG
72
Rank
#4 / 390 |
75.9%
Facility
75.9%
NC AVG
76.4%
Rank
#128 / 271 | -1% | 3.91
Facility
3.91
NC AVG
3.98
Rank
#52 / 97 | -29% | -2% | $85.7k
Facility
$85.7k
NC AVG
$74.6k
Rank
#91 / 105 | 17
Facility
17
NC AVG
20.9
Rank
#62 / 101 | 4.3
Facility
4.3
NC AVG
5.0
Rank
#52 / 101 | 1 | 147 | A+ |
24
Facility
24
NC AVG
33
Rank
#349 / 572 | Hayden Keziah | $14.6M
Facility
$14.6M
NC AVG
$13.2M
Rank
#48 / 104 | $9.3M
Facility
$9.3M
NC AVG
$4.9M
Rank
#31 / 104 | 63.7%
Facility
63.7%
NC AVG
39.8%
Rank
#12 / 104 | 345238 | ||||
| University Place Nursing & Rehabilitation | NH MC | Charlotte (University City North) | 207
Facility
207
NC AVG
72
Rank
#3 / 390 |
68.1%
Facility
68.1%
NC AVG
76.4%
Rank
#158 / 271 | -11% | 4.12
Facility
4.12
NC AVG
3.98
Rank
#39 / 97 | -37% | +4% | $276.4k
Facility
$276.4k
NC AVG
$74.6k
Rank
#103 / 105 | 35
Facility
35
NC AVG
20.9
Rank
#87 / 101 | 5.0
Facility
5.0
NC AVG
5.0
Rank
#67 / 101 | 2 | 158 | A+ |
29
Facility
29
NC AVG
33
Rank
#321 / 572 | - | $17.2M
Facility
$17.2M
NC AVG
$13.2M
Rank
#40 / 104 | $7.1M
Facility
$7.1M
NC AVG
$4.9M
Rank
#32 / 104 | 41.5%
Facility
41.5%
NC AVG
39.8%
Rank
#21 / 104 | 345142 | ||||
| The Cypress of Charlotte | NH AL HC IL MC | Charlotte (Beverly Woods) | 65
Facility
65
NC AVG
72
Rank
#210 / 390 |
78.2%
Facility
78.2%
NC AVG
76.4%
Rank
#121 / 271 | +2% | - | +26% | - | $58.0k
Facility
$58.0k
NC AVG
$74.6k
Rank
#83 / 105 | 14
Facility
14
NC AVG
20.9
Rank
#50 / 101 | 4.7
Facility
4.7
NC AVG
5.0
Rank
#58 / 101 | 2 | 58 | - |
15
Facility
15
NC AVG
33
Rank
#414 / 572 | The Cypress Of Charlotte LLC | $7.3M
Facility
$7.3M
NC AVG
$13.2M
Rank
#14 / 104 | $14.1M
Facility
$14.1M
NC AVG
$4.9M
Rank
#20 / 104 | 194.2%
Facility
194.2%
NC AVG
39.8%
Rank
#79 / 104 | 345495 | ||||
| Myers Park Nursing Center | NH | Charlotte (Myers Park) | 133
Facility
133
NC AVG
72
Rank
#22 / 390 |
66.9%
Facility
66.9%
NC AVG
76.4%
Rank
#165 / 271 | -12% | 11.47
Facility
11.47
NC AVG
3.98
Rank
#1 / 97 | -67% | +188% | $432.6k
Facility
$432.6k
NC AVG
$74.6k
Rank
#105 / 105 | 55
Facility
55
NC AVG
20.9
Rank
#101 / 101 | 5.0
Facility
5.0
NC AVG
5.0
Rank
#67 / 101 | 14 | 89 | A+ |
83
Facility
83
NC AVG
33
Rank
#2 / 572 | Mc M53 Spe Opco Holdco | $10.4M
Facility
$10.4M
NC AVG
$13.2M
Rank
#84 / 104 | $3.1M
Facility
$3.1M
NC AVG
$4.9M
Rank
#83 / 104 | 29.8%
Facility
29.8%
NC AVG
39.8%
Rank
#32 / 104 | 345008 |
The Cypress of Charlotte is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
The Cypress of Charlotte is in the Beverly Woods neighborhood of Charlotte.
The Cypress of Charlotte has a walk score of 15. Car-dependent. Most errands require a car, with limited nearby walkable options.
The Cypress of Charlotte's occupancy is 78.2%.
The Cypress of Charlotte is registered as a non-profit in NC.
Yes — there are 15 photos of The Cypress of Charlotte in the photo gallery on this page.
The Cypress of Charlotte is located at 3442 Cypress Club Dr, Charlotte, NC 28210.
(704) 714-5500 will put you in contact with the team at The Cypress of Charlotte.
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