Occupancy rate
62%
In line with New York averageMostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
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Nursing Home in Rochester
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Hurlbut
Nursing Home in Rochester
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Hurlbut
The Hurlbut is a skilled nursing facility providing compassionate and trusted 24-hour care. It offers short-term rehabilitation and long-term care services. The facility is part of Hurlbut Care Communities, which has been serving families in the region for over 50 years.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
160
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
61.6%
Residents per day (avg)
111
Occupancy rate
61.6%
Residents per day (avg)
111
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
12% of new residents, usually for short-term rehab.
Typical stay
29 days
Private pay
60% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
29% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$21.0M
Operating loss
-$2.2M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$21.0M
Operating loss
-$2.2M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$23.1M
160-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with New York averageOccupied beds
99 / 160
Average residents
166 per day
Facility TypeNursing Home
StatusActive
CountyMonroe
License Number2750308N
CMS Certification Number335341
AwardsBest Nursing Homes for LONG-TERM CARE for 2022-2023 by U.S. News & World Report
Owner NameThe Hurlbut, LLC (For Profit)
Rehabilitation Services
Short-Term Rehab
Skilled Nursing
24-Hour Staffing
Specific ProgramsLong-Term Care, Short-Term Care, Rehabilitation Services, Admissions
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Show Inspection Reports
36 complaints
22.5 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 79 complaints
Latest inspection
Date
July 31, 2025
Complaint Investigation13 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
21 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New York average: 22 deficiencies
3
enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
May 13, 2022: Stipulation & Order #: NH-22-131
A formal agreement with the state to correct serious or repeated issues.
April 23, 2020: Stipulation & Order #: NH-22-101
A formal agreement with the state to correct serious or repeated issues.
December 6, 2019: Stipulation & Order #: NH-21-212
A formal agreement with the state to correct serious or repeated issues.
Health Inspection History
Inspections
Total health inspections
3
New York average 3.6
Last Health inspection on Feb 2024
Total health citations
13
New York average 18.5
Citations per inspection
4.33
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 13 citations resulted from standard inspections; and 5 of 13 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New York averageNew York average: 0.2
Serious Health citations
0
0
100% better than New York averageNew York average: 0.2
0 critical citations
0 serious citations
12 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 16, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 16, 2024
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Feb 16, 2024
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Feb 16, 2024
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Feb 16, 2024
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Feb 16, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 16, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 16, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Rochester The information below is reported by the New York State Department of Health.
Filter by care type
Edna Tina Wilson Living Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
120
98.4%
+11%
4.83
+35%
0
5
1.7
0
119
-
2
Loan, Sandra
$15.4M
$8.9M
57.7%
335769
Friendly Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
200
86.1%
-2%
4.71
+32%
0
14
4.7
0
172
-
17
Johnson, Christine
$30.9M
$15.0M
48.6%
335476
The Hurlbut
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
160
61.6%
-30%
4.06
+13%
0
13
4.3
0
111
A+
-
-
$20.6M
$7.3M
35.2%
335341
Blossom Health Care Center Inc
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
80
94.0%
+6%
2.90
-19%
0
38
9.5
0
76
-
-
Wood, Gerald
$8.7M
$4.2M
48.2%
335473
Cirrus Manor Residential Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
200
-
-
-
-
0
0
0.0
0
-
-
-
-
-
-
-
-
Places of interest near The Hurlbut
4.8 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
184
Employees
183
Contractors
1
Staff to resident ratio
1.74:1
890% better than New York averageNew York average ratio: 0.18:1
Avg staff/day
65
Average shift
7.6 hours
0% compared with New York averageNew York average: 7.7 hours
Total staff hours (quarter)
45,039
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
38
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
68
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.1%
38 contractor hours this quarter
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 68 | 0 | 68 | 18,028 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 38 | 0 | 38 | 14,773 | 91 | 100% | 8.7 |
| Nurse Aide in Training | 28 | 0 | 28 | 1,357 | 85 | 93% | 6 |
| Respiratory Therapy Technician | 7 | 0 | 7 | 1,271 | 67 | 74% | 6.1 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,181 | 88 | 97% | 6.8 |
| Registered Nurse | 8 | 0 | 8 | 1,151 | 85 | 93% | 7.4 |
| Physical Therapy Aide | 3 | 0 | 3 | 1,046 | 65 | 71% | 7.9 |
| Speech Language Pathologist | 4 | 0 | 4 | 922 | 65 | 71% | 5.5 |
| Physical Therapy Assistant | 2 | 0 | 2 | 919 | 65 | 71% | 7.6 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 903 | 62 | 68% | 6.4 |
| Dental Services Staff | 2 | 0 | 2 | 730 | 64 | 70% | 7.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 521 | 61 | 67% | 8.4 |
| Administrator | 1 | 0 | 1 | 499 | 64 | 70% | 7.8 |
| Dietitian | 1 | 0 | 1 | 488 | 59 | 65% | 8.3 |
| Nurse Practitioner | 2 | 0 | 2 | 468 | 58 | 64% | 7.8 |
| RN Director of Nursing | 1 | 0 | 1 | 401 | 52 | 57% | 7.7 |
| Qualified Social Worker | 2 | 0 | 2 | 343 | 64 | 70% | 5.1 |
| Medical Director | 0 | 1 | 1 | 38 | 9 | 10% | 4.2 |
| Occupational Therapy Aide | 1 | 0 | 1 | 1 | 1 | 1% | 1 |
68 Certified Nursing Assistant
% of Days
100%
38 Licensed Practical Nurse
% of Days
100%
28 Nurse Aide in Training
% of Days
93%
7 Respiratory Therapy Technician
% of Days
74%
4 Other Dietary Services Staff
% of Days
97%
8 Registered Nurse
% of Days
93%
3 Physical Therapy Aide
% of Days
71%
4 Speech Language Pathologist
% of Days
71%
2 Physical Therapy Assistant
% of Days
71%
9 Clinical Nurse Specialist
% of Days
68%
2 Dental Services Staff
% of Days
70%
2 Mental Health Service Worker
% of Days
67%
1 Administrator
% of Days
70%
1 Dietitian
% of Days
65%
2 Nurse Practitioner
% of Days
64%
1 RN Director of Nursing
% of Days
57%
2 Qualified Social Worker
% of Days
70%
1 Medical Director
% of Days
10%
1 Occupational Therapy Aide
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
106 residents
Residents by payment source
Medicare
4 residents (3.8%)
Medicaid
83 residents (78.3%)
Private pay or other
19 residents (17.9%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.8
40% worse than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.8
31% worse than New York averageNew York average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
21.5%
Percent of long-stay residents whose need for help with daily activities has increased
21.5%
30% worse than New York averageNew York average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
23.5%
Percent of long-stay residents whose ability to move independently worsened
23.5%
42% worse than New York averageNew York average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.6%
24% worse than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
In line with New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
10.1%
Percent of long-stay high risk residents with pressure ulcers
10.1%
42% worse than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.7%
Percent of long-stay residents with a urinary tract infection
2.7%
89% worse than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.9%
Percent of long-stay residents who lose too much weight
10.9%
79% worse than New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.6%
Percent of long-stay residents who have depressive symptoms
3.6%
80% better than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
8.6%
Percent of long-stay residents who received an antipsychotic medication
8.6%
32% better than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.8%
In line with New York averageNew York average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.0%
In line with New York averageNew York average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
63.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
63.6%
17% worse than New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.9%
125% worse than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
59.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
59.4%
25% worse than New York averageNew York average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Hurlbut based on CMS SNF Cost Reports.
Occupancy Rate
61.6%
↑ 2.7pp vs 2022
Net Income
-$2.2M
↓ ~$883.9K vs 2022
Total Payroll
$8.4M
↑ ~$1.5M vs 2022
Profit Margin
-10.5%
↓ 2.9pp vs 2022
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