Total health inspections
3
New York average 3.6
Last Health inspection on Dec 2023
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Friendly Home
Nursing Home in Rochester
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Friendly Home
Nursing Home in Rochester
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Friendly Home accepts Medicare, Medicaid, and private pay.
Overview of Friendly Home
As its name suggests, Friendly Home is the city’s premier skilled nursing and rehabilitation center. The results-driven nursing home care services are centered on a relaxing and rejuvenating recovery journey for seniors; it is delivered by their patient-friendly staff to offer the best care possible for their residents. The upscale nursing home aims to enhance the recovery journey of its seniors through warm and welcoming, family-like care provided.
Nursing home services include a range of services that include individualized care plans, medication management, post-surgical care, and wound care. Essential services include housekeeping, restaurant-style dining, social activities, scheduled transportation, and 24-hour skilled nursing care services, providing compassionate care as it is their utmost priority.
Amanda Brown serves as Vice President & Administrator at Friendly Home. She plays a key leadership role in managing the community, ensuring a warm and professional environment for residents. Amanda is part of the senior leadership team dedicated to maintaining high standards of care and service.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 23rd out of 347 homes in New York.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 23rd out of 347 homes in New York.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 42m per day
Rank #23 / 347Nurse hours — state benchmarkedThis home is ranked 23rd out of 347 homes in New York.Shows adjusted nurse hours per resident per day benchmarked to the New York average, with a ranking across 347 New York SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs New York avg
+35%
Standout metric
LPN / LVN is +65% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 29m per day | ▼ 31% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 16m per day | ▲ 65% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 47m per day | ▲ 27% State avg: 2h 11m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 59m per day | ▲ 26% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 71% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 13m per day | ▼ 54% State avg: 28m per day · National avg: 29m per day |
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
86.1%
Rank #242 / 348Occupancy rate — state benchmarkedThis home is ranked 242nd out of 348 homes in New York.Shows this facility's occupancy rate versus the New York average, with its statewide rank out of 348. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
225 days
Occupancy rate
86.1%
Rank #242 / 348Occupancy rate — state benchmarkedThis home is ranked 242nd out of 348 homes in New York.Shows this facility's occupancy rate versus the New York average, with its statewide rank out of 348. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
225 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
21% of new residents, usually for short-term rehab.
Typical stay
18 days
Private pay
79% of new residents, often for short stays.
Typical stay
6 - 7 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
22 years
Finances and operations
Voluntary non-profit community
Home revenue
$34.2M
Surplus of revenue
$3.8M
Voluntary non-profit community
Home revenue
$34.2M Rank #160 / 344Revenue — state benchmarkedThis home is ranked 160th out of 344 homes in New York.Shows this facility's annual revenue compared to the New York SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Surplus of revenue
$3.8M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #72 / 344Payroll — state benchmarkedThis home is ranked 72nd out of 344 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$15.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #72 / 344Payroll — state benchmarkedThis home is ranked 72nd out of 344 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$29.6M
200-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 17 / 100 Rank #101 / 116Walk Score — state benchmarkedThis home is ranked 101st out of 116 homes in New York.Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York SNFs. Higher scores benefit residents, families, and staff.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
AwardsBest Nursing Home 2026 by Newsweek
Facility TypeNursing Home
CountyMonroe
CMS Certification Number335476
Friendly Home is legally operated by Rochester Friendly Home Inc (Not for Profit).
Rehabilitation Services
Alzheimer's Certification
Skilled Nursing Care
Transitional Care
Engaging Programs And Activities
Lovely Indoor And Outdoor Places
Art Gallery
Gift Shop
Café
Specific ProgramsLiving Here, Overview, Care and Services, Amenities, Private Suites, Frequently Asked Questions, Take a Tour, Testimonials, News, Events, Photo Galleries, Media Center, Publications, Advocacy Center, Send an E-Greeting, Admissions, Careers, About, Leadership, Friendly Home Board, Affiliations, Donate, Contact Us
Types of Care at Friendly Home
Nursing Home
Memory Care
Hospice Care
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2019 · 7 years of data
0 enforcement actions
31 citations
59 complaints
17 inspections
19 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2019 vs. New York state average
Overall vs. NY average
7 Worse
Metrics worse than NY average:
• Total citations (7% above)
• Health citations (30% above)
• Life safety citations (25% above)
• Citations per year (7% above)
• Total inspections (89% above)
• Inspections with citations (60% above)
• Complaint investigations (27% above) 5 Better Metrics better than NY average:
• Citations per inspection (44% below)
• Inspection citation rate (16% below)
• Total complaints (25% below)
• Complaints per year (26% below)
• Complaints per bed (34% below)
• Total citations (7% above)
• Health citations (30% above)
• Life safety citations (25% above)
• Citations per year (7% above)
• Total inspections (89% above)
• Inspections with citations (60% above)
• Complaint investigations (27% above) 5 Better Metrics better than NY average:
• Citations per inspection (44% below)
• Inspection citation rate (16% below)
• Total complaints (25% below)
• Complaints per year (26% below)
• Complaints per bed (34% below)
Latest Inspection
December 19, 2025
Complaint Investigation
Citations
Citations are formal regulatory violations recorded during state inspections.
Rank #130 / 353
This home is ranked #130 of 353 in New York for citations. Total citations are formal regulatory violations recorded by inspectors. Counts above the state average can signal care issues, but may also reflect more frequent inspections. For fuller context, pair with severity breakdown and how recently citations were issued.
Distribution across 353 NY homes
Top 20%: 72 homes had < 10 citations
20–40%: 72 homes had 9–14 citations
40–60%: 72 homes had 14–19 citations
60–80%: 72 homes had 19–25 citations
80–100%: 69 homes had > 24 citations
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory violations recorded by inspectors across all inspection types.
| 31 | 29 | This facility has 7% more total citations than a typical NY nursing home (31 vs. NY avg 29).↑ 7% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 26 | 20 | This facility has 30% more health citations than a typical NY nursing home (26 vs. NY avg 20).↑ 30% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 5 | 4 | This facility has 25% more life safety citations than a typical NY nursing home (5 vs. NY avg 4).↑ 25% worse |
|
Citations per year
Average citations per year since 2019.
| 4.4 | 4.1 | This facility has 7% more citations per year than a typical NY nursing home (4.4 vs. NY avg 4.1).↑ 7% worse |
|
Citations per inspection
Average citations per inspection.
| 1.8 | 3.2 | This facility has 44% fewer citations per inspection than a typical NY nursing home (1.8 vs. NY avg 3.2).↓ 44% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 17 | 9 | This facility has 89% more total inspections than a typical NY nursing home (17 vs. NY avg 9).↑ 89% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 8 | 5 | This facility has 60% more inspections with citations than a typical NY nursing home (8 vs. NY avg 5).↑ 60% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 47% | 56% | This facility has 16% fewer inspection citation rate than a typical NY nursing home (47 vs. NY avg 56).↓ 16% better |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 59 | 79 | This facility has 25% fewer total complaints than a typical NY nursing home (59 vs. NY avg 79).↓ 25% better |
|
Complaints per year
Average complaints per year since 2019.
| 8.4 | 11.3 | This facility has 26% fewer complaints per year than a typical NY nursing home (8.4 vs. NY avg 11.3).↓ 26% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.33 | 0.50 | This facility has 34% fewer complaints per bed than a typical NY nursing home (0.33 vs. NY avg 0.5).↓ 34% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with the NY Department of Health.
| 19 | 15 | This facility has 27% more complaint investigations than a typical NY nursing home (19 vs. NY avg 15).↑ 27% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 19, 2025, identified deficiencies related to accident hazards, inadequate supervision, and medication errors. Earlier inspections showed a pattern of deficiencies involving care planning, infection control, medication management, and environmental safety, with several issues corrected over time. Inspectors cited problems such as unsecured alcohol, unsafe equipment, medication administration errors, and lapses in infection prevention and employee screening. Complaint investigations included substantiated concerns about supervision and medication errors, while most other complaints were unsubstantiated or not listed. The facility’s inspection history reflects ongoing challenges in resident safety and care processes, with some improvements noted but recent findings indicating continuing areas needing attention.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsHealth Inspection History
Inspections
Total health citations
14
Rank #130 / 353Health citations — state benchmarkedThis home is ranked 130th out of 353 homes in New York.Shows this facility's total health deficiency citations benchmarked to the New York state average, with a ranking across all 353 NY SNFs. Lower citation counts earn a better rank.
New York average 18.5
Citations per inspection
4.67
Rank #168 / 353Citations per inspection — state benchmarkedThis home is ranked 168th out of 353 homes in New York.Shows average deficiency citations per CMS inspection for this facility versus the New York mean across 353 SNFs with citation data. Lower is better.
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 14 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than New York averageNew York average: 0.2
Serious Health citations
0
0
100% better than New York averageNew York average: 0.2
0 critical citations
0 serious citations
13 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Dec 26, 2023
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Dec 26, 2023
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Dec 26, 2023
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Dec 26, 2023
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Dec 26, 2023
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Dec 26, 2023
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Dec 26, 2023
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Dec 26, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Nursing Home in New York
Friendly Home is located in Rochester, New York.
Here are the financial assistance programs available to residents in New York.
Places of interest near Friendly Home
5.4 miles from city center
Estimated distance in miles from Rochester's city center to Friendly Home's address, calculated via Google Maps.
— 0.46 miles to nearest hospital (ACM Labs)
Calculate Travel Distance to Friendly Home
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
259
Employees
238
Contractors
21
Staff to resident ratio
1.54:1
779% better than New York averageNew York average ratio: 0.18:1
Avg staff/day
114
Average shift
7.8 hours
0% compared with New York averageNew York average: 7.7 hours
Total staff hours (quarter)
80,423
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
64
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
119
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
4.7%
3,760 contractor hours this quarter
Respiratory Therapy Technician: 6
Qualified Social Worker: 4
Speech Language Pathologist: 3
Physical Therapy Assistant: 3
Physical Therapy Aide: 2
Clinical Nurse Specialist: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 119 | 0 | 119 | 41,724 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 64 | 0 | 64 | 20,548 | 91 | 100% | 8.1 |
| Clinical Nurse Specialist | 25 | 1 | 26 | 6,752 | 91 | 100% | 7.4 |
| Other Dietary Services Staff | 10 | 0 | 10 | 3,534 | 91 | 100% | 6.9 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,239 | 67 | 74% | 6.6 |
| Physical Therapy Assistant | 0 | 3 | 3 | 1,020 | 68 | 75% | 7.4 |
| Dental Services Staff | 3 | 0 | 3 | 906 | 64 | 70% | 8.1 |
| Occupational Therapy Aide | 2 | 0 | 2 | 755 | 89 | 98% | 7.4 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 672 | 75 | 82% | 6.7 |
| Registered Nurse | 7 | 0 | 7 | 513 | 52 | 57% | 7 |
| Physical Therapy Aide | 0 | 2 | 2 | 439 | 64 | 70% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 435 | 58 | 64% | 7.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 428 | 58 | 64% | 7.4 |
| Dietitian | 1 | 0 | 1 | 425 | 57 | 63% | 7.5 |
| Administrator | 1 | 0 | 1 | 424 | 57 | 63% | 7.4 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 207 | 28 | 31% | 7.4 |
| Qualified Social Worker | 0 | 4 | 4 | 154 | 47 | 52% | 3.2 |
| Feeding Assistant | 3 | 0 | 3 | 127 | 22 | 24% | 5.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 71 | 16 | 18% | 4.5 |
| Medical Director | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
119 Certified Nursing Assistant
% of Days
100%
64 Licensed Practical Nurse
% of Days
100%
26 Clinical Nurse Specialist
% of Days
100%
10 Other Dietary Services Staff
% of Days
100%
3 Speech Language Pathologist
% of Days
74%
3 Physical Therapy Assistant
% of Days
75%
3 Dental Services Staff
% of Days
70%
2 Occupational Therapy Aide
% of Days
98%
6 Respiratory Therapy Technician
% of Days
82%
7 Registered Nurse
% of Days
57%
2 Physical Therapy Aide
% of Days
70%
1 Nurse Practitioner
% of Days
64%
1 Mental Health Service Worker
% of Days
64%
1 Dietitian
% of Days
63%
1 Administrator
% of Days
63%
1 Therapeutic Recreation Specialist
% of Days
31%
4 Qualified Social Worker
% of Days
52%
3 Feeding Assistant
% of Days
24%
1 Occupational Therapy Assistant
% of Days
18%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
168
Medicare
6
3.6% of residents
Medicaid
59
35.1% of residents
Private pay or other
103
61.3% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
15% better than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.8
In line with New York averageNew York average: 18.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
13.4%
Percent of long-stay residents whose need for help with daily activities has increased
13.4%
18% better than New York averageNew York average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.7%
Percent of long-stay residents whose ability to move independently worsened
13.7%
17% better than New York averageNew York average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.3%
37% worse than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.4%
Percent of long-stay residents experiencing one or more falls with major injury
5.4%
83% worse than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.3%
Percent of long-stay high risk residents with pressure ulcers
5.3%
26% better than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.4%
Percent of long-stay residents with a urinary tract infection
2.4%
72% worse than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.1%
Percent of long-stay residents who lose too much weight
4.1%
33% better than New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
6.2%
Percent of long-stay residents who have depressive symptoms
6.2%
66% better than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.9%
Percent of long-stay residents who received an antipsychotic medication
5.9%
53% better than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.2%
In line with New York averageNew York average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.9%
In line with New York averageNew York average: 95.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.76
Number of hospitalizations per 1,000 long-stay resident days.
0.76
56% better than New York averageNew York average: 1.71
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.31
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.31
77% better than New York averageNew York average: 1.35
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.9%
21% better than New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
70% better than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.0%
14% better than New York averageNew York average: 78.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.1%
36% better than New York averageNew York average: 20.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.1%
37% better than New York averageNew York average: 9.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
170% worse than New York averageNew York average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
22.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
22.0%
59% worse than New York averageNew York average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
38.0%
Rate of successful return to home or community from a skilled nursing facility.
38.0%
25% worse than New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Nursing Homes around Rochester The information below is reported by the New York State Department of Health.
Filter by care type
| Jewish Home of Rochester |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester (South Winton Road) | 328 | 92.8% | +5% | 5.25 | -81% | +47% | 0 | 3 | 1.5 | 0 | 306 | 8 | Baker, Robert | $59.5M | $32.3M | 54.2% | 335105 | ||||
| Edna Tina Wilson Living Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester (Island Cottage Road) | 120 | 98.4% | +11% | 4.83 | -53% | +35% | 0 | 5 | 1.7 | 0 | 119 | 2 | Loan, Sandra | $17.7M | $8.9M | 50.4% | 335769 | ||||
| Friendly Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester (City Of Rochester) | 200 | 86.1% | -2% | 4.71 | -78% | +32% | 0 | 14 | 4.7 | 0 | 172 | 17 | Johnson, Christine | $34.2M | $15.0M | 44% | 335476 | ||||
| Blossom Health Care Center Inc |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester | 80 | 94.0% | +6% | 2.90 | -52% | -19% | 0 | 38 | 9.5 | 0 | 76 | - | Wood, Gerald | $9.0M | $4.2M | 46.7% | 335473 | ||||
| Cirrus Manor Residential Center | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester | 200 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - |
Financial Trends
Historical financial and operational data for Friendly Home based on CMS SNF Cost Reports.
Occupancy Rate
86.1%
↑ 9.5pp vs 2022
Net Income
$3.8M
↑ ~$4.1M vs 2022
Total Payroll
$19.1M
↑ ~$1.6M vs 2022
Profit Margin
12.2%
↑ 13.5pp vs 2022
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