Friendly Home

Nursing Home, Hospice Care & Memory Care · Rochester, NY

CMS overall rating

Friendly Home

Nursing Home, Hospice Care & Memory Care · Rochester, NY

CMS overall rating

3156 East Ave, Rochester, NY 14618 View map

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Friendly Home accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Friendly Home accepts Medicare, Medicaid, and private pay.

Overview of Friendly Home

As its name suggests, Friendly Home is the city’s premier skilled nursing and rehabilitation center. The results-driven nursing home care services are centered on a relaxing and rejuvenating recovery journey for seniors; it is delivered by their patient-friendly staff to offer the best care possible for their residents. The upscale nursing home aims to enhance the recovery journey of its seniors through warm and welcoming, family-like care provided.
Nursing home services include a range of services that include individualized care plans, medication management, post-surgical care, and wound care. Essential services include housekeeping, restaurant-style dining, social activities, scheduled transportation, and 24-hour skilled nursing care services, providing compassionate care as it is their utmost priority.

Facility Direct Line (585) 381-1600

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to New York state averages

Total nursing care / resident

4h 42m per day

This facility New York avg (3h 35m per day)

vs New York avg

+32%

3 of 6 metrics below state avg

Standout metric LPN / LVN is +70% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	29m per day	▼ 31% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 18m per day	▲ 70% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 39m per day	▲ 21% State avg: 2h 11m per day · National avg: 2h 21m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 56m per day	▲ 24% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day	▼ 58% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	11m per day	▼ 60% State avg: 28m per day · National avg: 29m per day

Capacity and availability

225 days

200-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

Walk Score: 17 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

89%

Similar to the New York average: 88.3%

Occupied beds

178 / 200

Average occupied beds in New York homes 166 beds

Best Nursing Home 2026 by Newsweek

Facility TypeNursing Home

CountyMonroe

CMS Certification Number335476

Friendly Home is legally operated by Rochester Friendly Home Inc (Not for Profit).

Rehabilitation Services

No Alzheimer's certification

Skilled Nursing Care

Transitional Care

Engaging Programs And Activities

Lovely Indoor And Outdoor Places

Art Gallery

Gift Shop

Café

Get floorplan photos & videos Schedule a home tour Get detailed pricing Check availability Get brochure

Since 2019 · 7 years of data 0 enforcement actions 31 citations 59 complaints 17 inspections 19 complaint investigations

Inspection Score

4 points above the New York average for nursing homes (83/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. New York state average

Overall vs. NY average

Latest Inspection December 19, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	31	13	This facility has 138% more total citations than a typical New York nursing home (31 vs. NY avg 13).↑ 138% worse
Health citations Citations related to resident care, clinical practices, and day-to-day operations.	26	20	This facility has 30% more health citations than a typical New York nursing home (26 vs. NY avg 20).↑ 30% worse
Life safety citations Citations related to building safety — fire prevention, emergency egress, and similar.	5	4	This facility has 25% more life safety citations than a typical New York nursing home (5 vs. NY avg 4).↑ 25% worse
Citations per year Average citations per year since 2019.	4.4	1.9	This facility has 132% more citations per year than a typical New York nursing home (4.4 vs. NY avg 1.9).↑ 132% worse
Citations per inspection Average citations per inspection.	1.8	1.4	This facility has 29% more citations per inspection than a typical New York nursing home (1.8 vs. NY avg 1.4).↑ 29% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	17	9	This facility has 89% more total inspections than a typical New York nursing home (17 vs. NY avg 9).↑ 89% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	8	4	This facility has 100% more inspections with citations than a typical New York nursing home (8 vs. NY avg 4).↑ 100% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	47%	44%	This facility has 3 percentage points higher inspection citation rate than a typical New York nursing home (47% vs. NY avg 44%).↑ 3% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	59	79	This facility has 25% fewer total complaints than a typical New York nursing home (59 vs. NY avg 79).↓ 25% better
Complaints per year Average complaints per year since 2019.	8.4	11.3	This facility has 26% fewer complaints per year than a typical New York nursing home (8.4 vs. NY avg 11.3).↓ 26% better
Complaints per bed Size-adjusted complaint rate based on occupied beds.	0.33	0.50	This facility has 34% fewer complaints per bed than a typical New York nursing home (0.33 vs. NY avg 0.5).↓ 34% better
Complaint investigations On-site investigations triggered by complaints filed with New York regulators.	19	15	This facility has 27% more complaint investigations than a typical New York nursing home (19 vs. NY avg 15).↑ 27% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

December 19, 2025 complaint survey found two Level 2 deficiencies for accident hazards, inadequate supervision, and significant medication errors affecting three residents.
December 26, 2023 annual inspection cited 17 Level 2 deficiencies including abuse/neglect policies, infection control failures, expired medications, and unsafe kitchen sanitation.
All deficiencies from the December 26, 2023 annual inspection were corrected by early 2024, showing the facility addressed multiple serious compliance issues.

Show Inspection Reports

Inspections since 2019

Total health inspections 3

New York average 3.6

Last Health inspection on Dec 2023

Total health citations

New York average 18.5

Citations per inspection

4.67

New York average 5.05

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 14 citations resulted from standard inspections.

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than New York average

New York average: 0.2

Serious health citations

100% better than New York average

New York average: 0.2

0 critical citations New York average: 0.2

0 serious citations New York average: 0.2

13 moderate citations New York average: 17.4

1 minor citation New York average: 0.7

Citations history (last 7 years)

Abuse/Neglect moderate citation Dec 26, 2023

Corrected

Environmental moderate citation Dec 26, 2023

Corrected

Infection Control moderate citation Dec 26, 2023

Corrected

Infection Control moderate citation Dec 26, 2023

Corrected

Top deficiency categories

Quality of Life & Care 4 deficiencies (29%)

Infection Control 3 deficiencies (21%)

Resident Rights 2 deficiencies (14%)

Abuse, Neglect & Exploitation 1 deficiency (7%)

Pharmacy Services 1 deficiency (7%)

Environmental 1 deficiency (7%)

Employee Flu Vaccination Rate: 86%

Percentage of facility employees vaccinated against influenza.

Total Cases 10

Active Cases 2

Closed 7

Since 2011

Most Recent 2025

Next Court Date May 14, 2026

View full lawsuit report

Total staff 296

Employees 255

Contractors 41

Staff to resident ratio 1.76 : 1

906% more staff per resident than New York average

Avg staff/day 114

Average shift 7.6 hours

0% compared with New York average

Total staff hours (quarter) 79,883

Nursing staff breakdown

8 hours

7.9 hours

132

7.8 hours

Contractor staffing

4,893 contractor hours this quarter

Licensed Practical Nurse: 19 Physical Therapy Assistant: 7 Respiratory Therapy Technician: 5 Qualified Social Worker: 4 Speech Language Pathologist: 3 Physical Therapy Aide: 1 Occupational Therapy Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	132	0	132	41,558	92	100%	7.8
Licensed Practical Nurse	65	19	84	20,427	92	100%	7.9
Clinical Nurse Specialist	25	0	25	6,480	92	100%	7.3
Other Dietary Services Staff	11	0	11	3,225	92	100%	6.8
Dental Services Staff	7	0	7	1,251	65	71%	6.7
Physical Therapy Assistant	0	7	7	1,015	67	73%	6.9
Speech Language Pathologist	0	3	3	773	62	67%	7.2
Respiratory Therapy Technician	0	5	5	769	71	77%	6.1
Registered Nurse	4	0	4	701	65	71%	8
Occupational Therapy Aide	3	0	3	632	87	95%	6.9
Qualified Social Worker	0	4	4	444	64	70%	6.3
Physical Therapy Aide	0	1	1	441	66	72%	6.7
Therapeutic Recreation Specialist	1	0	1	436	59	64%	7.4
Dietitian	1	0	1	436	58	63%	7.5
Administrator	1	0	1	375	50	54%	7.5
Nurse Practitioner	1	0	1	353	47	51%	7.5
Mental Health Service Worker	1	0	1	288	40	43%	7.2
Feeding Assistant	3	0	3	149	21	23%	7.1
Occupational Therapy Assistant	0	1	1	85	18	20%	4.7
Medical Director	0	1	1	48	12	13%	4

132 Certified Nursing Assistant

% of Days 100%

84 Licensed Practical Nurse

% of Days 100%

25 Clinical Nurse Specialist

% of Days 100%

11 Other Dietary Services Staff

% of Days 100%

7 Dental Services Staff

% of Days 71%

7 Physical Therapy Assistant

% of Days 73%

3 Speech Language Pathologist

% of Days 67%

5 Respiratory Therapy Technician

% of Days 77%

4 Registered Nurse

% of Days 71%

3 Occupational Therapy Aide

% of Days 95%

4 Qualified Social Worker

% of Days 70%

1 Physical Therapy Aide

% of Days 72%

1 Therapeutic Recreation Specialist

% of Days 64%

1 Dietitian

% of Days 63%

1 Administrator

% of Days 54%

1 Nurse Practitioner

% of Days 51%

1 Mental Health Service Worker

% of Days 43%

3 Feeding Assistant

% of Days 23%

1 Occupational Therapy Assistant

% of Days 20%

1 Medical Director

% of Days 13%

View All Staffing Data in Rochester

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 8.4

15% better than New York average

New York average: 9.8

Functional decline score 18.8

In line with New York average

New York average: 18.1

Long-stay resident measures

Significantly above average New York avg: 4.0

Need for Help with Daily Activities Increased 13.4%

18% better than New York average

New York average: 16.4%

Walking Ability Worsened 13.7%

17% better than New York average

New York average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence 29.3%

37% worse than New York average

New York average: 21.4%

Falls with Major Injury 5.4%

83% worse than New York average

New York average: 3.0%

High Risk Residents with Pressure Ulcers 5.3%

26% better than New York average

New York average: 7.2%

Urinary Tract Infection 2.4%

72% worse than New York average

New York average: 1.4%

Lost Too Much Weight 4.1%

33% better than New York average

New York average: 6.1%

Depressive Symptoms 6.2%

66% better than New York average

New York average: 18.1%

Antipsychotic Use 5.9%

53% better than New York average

New York average: 12.6%

Pneumococcal Vaccine 94.2%

In line with New York average

New York average: 91.4%

Influenza Vaccine 95.9%

In line with New York average

New York average: 95.2%

Hospitalizations per 1,000 days 0.76

56% better than New York average

New York average: 1.71

ED visits per 1,000 days 0.31

77% better than New York average

New York average: 1.35

Short-stay resident measures

Average New York avg: 3.5

Pneumococcal Vaccine 92.9%

21% better than New York average

New York average: 76.6%

Antipsychotic medication increase 0.4%

70% better than New York average

New York average: 1.3%

Influenza Vaccine 90.0%

14% better than New York average

New York average: 78.8%

Re-hospitalized after SNF stay 13.1%

36% better than New York average

New York average: 20.6%

Emergency department visits 6.1%

37% better than New York average

New York average: 9.7%

Falls with major injury 2.1%

170% worse than New York average

New York average: 0.8%

Ability to care for self at discharge 22.0%

59% worse than New York average

New York average: 53.7%

Successful return to home or community 38.0%

25% worse than New York average

New York average: 50.6%

Breakdown by payment type

Medicare

21% of new residents, usually for short-term rehab.

Typical stay 18 days

Private pay

79% of new residents, often for short stays.

Typical stay 6 - 7 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 22 years

Total residents 168

Medicare

3.6% of residents

Medicaid

35.1% of residents

Private pay or other

103

61.3% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Friendly Home from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 86.1% ↑ 9.5pp vs 2022

Net Patient Income $1.3M ↑ ~$1.2M vs 2022

Payroll Costs $18.3M ↑ ~$1.6M vs 2022

Operating Margin 4.4% ↑ 4.0pp vs 2022

Financial Performance

Net patient revenue Operating expenses Net patient income

Salaries Wage Costs Contract Labor

Medicare Medicaid Private Pay/Other

Metric	2011	2012	2013	2017	2018	2019	2020	2021	2022	2023
Occupancy %	96.6%	97.0%	97.1%	96.0%	96.4%	96.1%	85.0%	76.7%	76.6%	86.1%
Beds	200	200	200	200	200	200	200	200	200	200
Net Income	-$708,281	-$182,747	$5,410,414	$6,031,732	$1,178,979	$3,840,266	$1,503,799	$7,780,074	-$354,227	$3,782,556
Gross Revenue	$24,497,137	$23,488,526	$23,725,562	$27,153,866	$29,301,168	$28,392,765	$26,117,786	$25,353,511	$27,517,639	$30,917,628
Operating Expenses	$21,762,413	$22,506,050	$24,088,890	$24,422,803	$25,995,524	$27,887,736	$29,508,023	$25,265,599	$27,406,848	$29,571,174
Net Patient Income	$2,734,724	$982,476	-$363,328	$2,731,063	$3,305,644	$505,029	-$3,390,237	$87,912	$110,791	$1,346,454
Net Patient Revenue	$24,497,137	$23,488,526	$23,725,562	$27,153,866	$29,301,168	$28,392,765	$26,117,786	$25,353,511	$27,517,639	$30,917,628
Payroll Costs	$12,741,111	$13,614,740	$15,015,209	$14,854,526	$15,816,411	$17,284,015	$17,534,893	$15,328,408	$16,695,841	$18,273,731
Operating Margin %	11.2%	4.2%	-1.5%	10.1%	11.3%	1.8%	-13.0%	0.4%	0.4%	4.4%
Medicare %	3.5%	3.3%	2.9%	2.1%	2.0%	1.9%	2.5%	3.5%	2.8%	1.7%
Medicaid %	46.6%	46.4%	42.4%	36.9%	26.7%	25.6%	30.0%	37.7%	39.0%	35.3%
Private %	49.9%	50.3%	54.7%	61.0%	71.3%	72.5%	67.5%	58.9%	58.3%	63.1%
Net Patient Revenue/Day	$347	$331	$334	$388	$416	$405	$420	$453	$492	$492
Cost/Day	$309	$317	$339	$349	$369	$397	$474	$451	$490	$471
Avg Length of Stay	204.4 days	213.2 days	234.5 days	223.8 days	244.3 days	220.6 days	229.7 days	175.0 days	219.2 days	225.3 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$30.9M

Net patient income

$1.3M

Nonprofit Nonprofit Corporation

Net patient revenue

$30.9M

Net patient income

$1.3M

Other income

$3.3M

Payroll costs

$18.3M 59.1% of net patient revenue

Other operating costs

$11.3M

Total costs

$29.6M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (79% of admissions), and a typical private pay stay runs around 6 - 7 months.

Coverage residents most often arrive under.

Medicare 21%

Private pay 79%

Medicaid 1%

Coverage residents most often leave under.

Medicare 5%

Private pay 86%

Medicaid 9%

Managed by Amanda Brown

Vice President & Administrator

Amanda Brown serves as Vice President & Administrator at Friendly Home. She plays a key leadership role in managing the community, ensuring a warm and professional environment for residents. Amanda is part of the senior leadership team dedicated to maintaining high standards of care and service.

5.4 miles from city center Estimated distance in miles from Rochester's city center to Friendly Home's address, calculated via Google Maps.

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The information below is reported by the New York State Department of Health.

5 facilities compared · CMS & NY Dept. of Health data


Edna Tina Wilson Living Center	NH HC MC	Rochester (Island Cottage Road)	120 Facility 120 NY AVG 160 Rank #412 / 748	98.3% Facility 98.3% NY AVG 88.3% Rank #17 / 436	+11%	4.83 Facility 4.83 NY AVG 3.58 Rank #21 / 407	-56%	+35%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	86 Facility 86 NY AVG 83 Rank #242 / 593	5 Facility 5 NY AVG 18.5 Rank #15 / 414	1.7 Facility 1.7 NY AVG 5.1 Rank #10 / 414	-	118	-	2 Facility 2 NY AVG 63 Rank #1144 / 1173	Sandra Loan	$12.9M Facility $12.9M NY AVG $32.0M Rank #312 / 403	$11.1M Facility $11.1M NY AVG $10.7M Rank #255 / 403	85.5% Facility 85.5% NY AVG 37% Rank #44 / 403	335769
St. Ann’s Community	NH ADC AL HC IL MC NC PC	Rochester (East Irondequoit)	376 Facility 376 NY AVG 160 Rank #31 / 748	97.9% Facility 97.9% NY AVG 88.3% Rank #41 / 436	+11%	4.61 Facility 4.61 NY AVG 3.58 Rank #30 / 407	-33%	+29%	$55.5k Facility $55.5k NY AVG $67.6k Rank #372 / 415	75 Facility 75 NY AVG 83 Rank #436 / 593	12 Facility 12 NY AVG 18.5 Rank #111 / 414	4.0 Facility 4.0 NY AVG 5.1 Rank #128 / 414	-	369	-	37 Facility 37 NY AVG 63 Rank #897 / 1173	Michelle Ashby	$56.7M Facility $56.7M NY AVG $32.0M Rank #14 / 403	$51.3M Facility $51.3M NY AVG $10.7M Rank #16 / 403	90.6% Facility 90.6% NY AVG 37% Rank #222 / 403	335081
Friendly Home	NH HC MC	Rochester (City Of Rochester)	200 Facility 200 NY AVG 160 Rank #169 / 748	89.0% Facility 89.0% NY AVG 88.3% Rank #304 / 436	+1%	4.71 Facility 4.71 NY AVG 3.58 Rank #25 / 407	-89%	+32%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	87 Facility 87 NY AVG 83 Rank #226 / 593	14 Facility 14 NY AVG 18.5 Rank #153 / 414	4.7 Facility 4.7 NY AVG 5.1 Rank #199 / 414	-	171	-	17 Facility 17 NY AVG 63 Rank #1046 / 1173	Christine Johnson	$30.9M Facility $30.9M NY AVG $32.0M Rank #177 / 403	$18.3M Facility $18.3M NY AVG $10.7M Rank #132 / 403	59.1% Facility 59.1% NY AVG 37% Rank #103 / 403	335476
Park Place Southwest	NH	Rochester (Genesee Street)	120 Facility 120 NY AVG 160 Rank #412 / 748	97.1% Facility 97.1% NY AVG 88.3% Rank #41 / 436	+10%	3.85 Facility 3.85 NY AVG 3.58 Rank #96 / 407	-38%	+8%	$12.9k Facility $12.9k NY AVG $67.6k Rank #339 / 415	-	11 Facility 11 NY AVG 18.5 Rank #94 / 414	2.8 Facility 2.8 NY AVG 5.1 Rank #54 / 414	1	116	-	75 Facility 75 NY AVG 63 Rank #530 / 1173	Rachel Adonis	$14.3M Facility $14.3M NY AVG $32.0M Rank #337 / 403	$11.4M Facility $11.4M NY AVG $10.7M Rank #240 / 403	79.8% Facility 79.8% NY AVG 37% Rank #11 / 403	335620
St. John‘s Home	NH AL IL MC	Rochester (Highland Park)	455 Facility 455 NY AVG 160 Rank #18 / 748	90.1% Facility 90.1% NY AVG 88.3% Rank #396 / 436	+2%	3.90 Facility 3.90 NY AVG 3.58 Rank #96 / 407	-6%	+9%	$141.0k Facility $141.0k NY AVG $67.6k Rank #399 / 415	67 Facility 67 NY AVG 83 Rank #533 / 593	30 Facility 30 NY AVG 18.5 Rank #366 / 414	10.0 Facility 10.0 NY AVG 5.1 Rank #401 / 414	3	331	-	54 Facility 54 NY AVG 63 Rank #755 / 1173	St Johns Health Care Corporation	$35.5M Facility $35.5M NY AVG $32.0M Rank #60 / 403	$27.1M Facility $27.1M NY AVG $10.7M Rank #50 / 403	76.4% Facility 76.4% NY AVG 37% Rank #126 / 403	335008

Nursing Home Explorer

Financial Assistance for
Nursing Home in New York

Friendly Home is located in Rochester, New York.
Here are the financial assistance programs available to residents in New York.

Get Financial aid guidance

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+

General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

Income Limits (2025) $50,000/year household

Asset Limits No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits

Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+

General NYC resident, own and live in a 1-3 family home, co-op, or condo.

Income Limits (2025) $58,399/year household

Asset Limits No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

Benefits

Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)

General NYC resident, able to share living space.

Income Limits No strict limit, but targets those needing cost relief.

Asset Limits Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.

Benefits

Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

What neighborhood is Friendly Home in?

Friendly Home is in the City of Rochester neighborhood of Rochester.

Who is the owner of Friendly Home?

Friendly Home is legally operated by Rochester Friendly Home Inc (Not for Profit).

Is Friendly Home in a walkable area?

Friendly Home has a walk score of 17. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Friendly Home?

Friendly Home's occupancy is 89%.

Does Friendly Home operate as a for-profit or non-profit?

Friendly Home is registered as a non-profit in NY.

How many beds does Friendly Home have?

Friendly Home has 200 beds.

Has Friendly Home had any recent citations?

Friendly Home has had 31 recently reported citations.

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Friendly Home

Overview of Friendly Home

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Memory & Specialized Care

Amenities & Lifestyle

Contact Friendly Home

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Infection Prevention & Vaccination

Lawsuit overview for Friendly Home

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

132 Certified Nursing Assistant

84 Licensed Practical Nurse

25 Clinical Nurse Specialist

11 Other Dietary Services Staff

7 Dental Services Staff

7 Physical Therapy Assistant

3 Speech Language Pathologist

5 Respiratory Therapy Technician

4 Registered Nurse

3 Occupational Therapy Aide

4 Qualified Social Worker

1 Physical Therapy Aide

1 Therapeutic Recreation Specialist

1 Dietitian

1 Administrator

1 Nurse Practitioner

1 Mental Health Service Worker

3 Feeding Assistant

1 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Admissions

Discharges

Managed by Amanda Brown

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