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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
As its name suggests, Friendly Home is the city’s premier skilled nursing and rehabilitation center. The results-driven nursing home care services are centered on a relaxing and rejuvenating recovery journey for seniors; it is delivered by their patient-friendly staff to offer the best care possible for their residents. The upscale nursing home aims to enhance the recovery journey of its seniors through warm and welcoming, family-like care provided.
Nursing home services include a range of services that include individualized care plans, medication management, post-surgical care, and wound care. Essential services include housekeeping, restaurant-style dining, social activities, scheduled transportation, and 24-hour skilled nursing care services, providing compassionate care as it is their utmost priority.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 26th out of 388 homes in New York. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 29m per day | ▼ 31% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 16m per day | ▲ 65% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 47m per day | ▲ 27% State avg: 2h 11m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 59m per day | ▲ 26% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 71% State avg: 7m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 13m per day | ▼ 54% State avg: 28m per day · National avg: 29m per day |
Similar to the New York average: 88.3%Friendly Home is legally operated by Rochester Friendly Home Inc (Not for Profit).
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. See the nursing homes benchmark below for the typical New York score; higher is better.
C · Near the New York average for nursing homes.
New York nursing homes benchmark: C 74/100
Inspection score: 75 out of 100. Letter grade C. Near the New York average for nursing homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 31 | 13 | This facility has 138% more total citations than a typical New York nursing home (31 vs. NY avg 13).↑ 138% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 26 | 20 | This facility has 30% more health citations than a typical New York nursing home (26 vs. NY avg 20).↑ 30% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 5 | 4 | This facility has 25% more life safety citations than a typical New York nursing home (5 vs. NY avg 4).↑ 25% worse |
|
Citations per year
Average citations per year since 2019.
| 4.4 | 1.9 | This facility has 132% more citations per year than a typical New York nursing home (4.4 vs. NY avg 1.9).↑ 132% worse |
|
Citations per inspection
Average citations per inspection.
| 1.8 | 1.4 | This facility has 29% more citations per inspection than a typical New York nursing home (1.8 vs. NY avg 1.4).↑ 29% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 17 | 9 | This facility has 89% more total inspections than a typical New York nursing home (17 vs. NY avg 9).↑ 89% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 8 | 4 | This facility has 100% more inspections with citations than a typical New York nursing home (8 vs. NY avg 4).↑ 100% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 47% | 44% | This facility has 3 percentage points higher inspection citation rate than a typical New York nursing home (47% vs. NY avg 44%).↑ 3% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 59 | 79 | This facility has 25% fewer total complaints than a typical New York nursing home (59 vs. NY avg 79).↓ 25% better |
|
Complaints per year
Average complaints per year since 2019.
| 8.4 | 11.3 | This facility has 26% fewer complaints per year than a typical New York nursing home (8.4 vs. NY avg 11.3).↓ 26% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.33 | 0.50 | This facility has 34% fewer complaints per bed than a typical New York nursing home (0.33 vs. NY avg 0.5).↓ 34% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 19 | 15 | This facility has 27% more complaint investigations than a typical New York nursing home (19 vs. NY avg 15).↑ 27% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 19, 2025, identified deficiencies related to accident hazards, inadequate supervision, and medication errors. Earlier inspections showed a pattern of deficiencies involving care planning, infection control, medication management, and environmental safety, with several issues corrected over time. Inspectors cited problems such as unsecured alcohol, unsafe equipment, medication administration errors, and lapses in infection prevention and employee screening. Complaint investigations included substantiated concerns about supervision and medication errors, while most other complaints were unsubstantiated or not listed. The facility’s inspection history reflects ongoing challenges in resident safety and care processes, with some improvements noted but recent findings indicating continuing areas needing attention.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNew York average 3.6
Last Health inspection on Dec 2023
New York average 18.5
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 14 citations resulted from standard inspections.
100% better than New York averageNew York average: 0.2
100% better than New York averageNew York average: 0.2
Corrected
Corrected
Corrected
Corrected
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
10
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
2
2 active
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
7
7 Disposed
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2011
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2025
Next scheduled court appearance on record across active cases.
May 14, 2026Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
906% better than New York average
0% compared with New York average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,893 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 132 | 0 | 132 | 41,558 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 65 | 19 | 84 | 20,427 | 92 | 100% | 7.9 |
| Clinical Nurse Specialist | 25 | 0 | 25 | 6,480 | 92 | 100% | 7.3 |
| Other Dietary Services Staff | 11 | 0 | 11 | 3,225 | 92 | 100% | 6.8 |
| Dental Services Staff | 7 | 0 | 7 | 1,251 | 65 | 71% | 6.7 |
| Physical Therapy Assistant | 0 | 7 | 7 | 1,015 | 67 | 73% | 6.9 |
| Speech Language Pathologist | 0 | 3 | 3 | 773 | 62 | 67% | 7.2 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 769 | 71 | 77% | 6.1 |
| Registered Nurse | 4 | 0 | 4 | 701 | 65 | 71% | 8 |
| Occupational Therapy Aide | 3 | 0 | 3 | 632 | 87 | 95% | 6.9 |
| Qualified Social Worker | 0 | 4 | 4 | 444 | 64 | 70% | 6.3 |
| Physical Therapy Aide | 0 | 1 | 1 | 441 | 66 | 72% | 6.7 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 436 | 59 | 64% | 7.4 |
| Dietitian | 1 | 0 | 1 | 436 | 58 | 63% | 7.5 |
| Administrator | 1 | 0 | 1 | 375 | 50 | 54% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 353 | 47 | 51% | 7.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 288 | 40 | 43% | 7.2 |
| Feeding Assistant | 3 | 0 | 3 | 149 | 21 | 23% | 7.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 85 | 18 | 20% | 4.7 |
| Medical Director | 0 | 1 | 1 | 48 | 12 | 13% | 4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
15% better than New York averageNew York average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.8
In line with New York averageNew York average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
13.4%
18% better than New York averageNew York average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
13.7%
17% better than New York averageNew York average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.3%
37% worse than New York averageNew York average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
5.4%
83% worse than New York averageNew York average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
5.3%
26% better than New York averageNew York average: 7.2%
Percent of long-stay residents with a urinary tract infection
2.4%
72% worse than New York averageNew York average: 1.4%
Percent of long-stay residents who lose too much weight
4.1%
33% better than New York averageNew York average: 6.1%
Percent of long-stay residents who have depressive symptoms
6.2%
66% better than New York averageNew York average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
5.9%
53% better than New York averageNew York average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.2%
In line with New York averageNew York average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.9%
In line with New York averageNew York average: 95.2%
Number of hospitalizations per 1,000 long-stay resident days.
0.76
56% better than New York averageNew York average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.31
77% better than New York averageNew York average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.9%
21% better than New York averageNew York average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
70% better than New York averageNew York average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.0%
14% better than New York averageNew York average: 78.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.1%
36% better than New York averageNew York average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.1%
37% better than New York averageNew York average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
170% worse than New York averageNew York average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
22.0%
59% worse than New York averageNew York average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
38.0%
25% worse than New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
21% of new residents, usually for short-term rehab.
79% of new residents, often for short stays.
1% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
168Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Friendly Home based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #123 / 383Payroll — State benchmarkedThis home is ranked 123rd out of 383 homes in New York. Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Amanda Brown serves as Vice President & Administrator at Friendly Home. She plays a key leadership role in managing the community, ensuring a warm and professional environment for residents. Amanda is part of the senior leadership team dedicated to maintaining high standards of care and service.
5.4 miles from city center
Estimated distance in miles from Rochester's city center to Friendly Home's address, calculated via Google Maps.
— 0.46 miles to nearest hospital (ACM Labs)
Add your location
Friendly Home is located in Rochester, New York.
Here are the financial assistance programs available to residents in New York.
The information below is reported by the New York State Department of Health.
| Jewish Home of Rochester |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester (South Winton Road) | 328 | 96.0% | +9% | 5.25 | -84% | +47% | $0 | 3 | 1.5 | - | 306 | 8 | Robert Baker | $59.5M | $41.6M | 69.9% | 335105 | ||||
| Edna Tina Wilson Living Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester (Island Cottage Road) | 120 | 98.3% | +11% | 4.83 | -56% | +35% | $0 | 5 | 1.7 | - | 119 | 2 | Sandra Loan | $17.7M | $11.3M | 64.1% | 335769 | ||||
| Friendly Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester (City Of Rochester) | 200 | 89.0% | +1% | 4.71 | -89% | +32% | $0 | 14 | 4.7 | - | 172 | 17 | Christine Johnson | $34.2M | $19.1M | 55.9% | 335476 | ||||
| Park Place Southwest |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Rochester (Genesee Street) | 120 | 97.1% | +10% | 3.85 | -38% | +8% | $12.9k | 11 | 2.8 | 1 | 117 | 75 | Rachel Adonis | $15.9M | $11.9M | 74.8% | 335620 | ||||
| St. John‘s Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Rochester (Highland Park) | 455 | 90.1% | +2% | 3.90 | -6% | +9% | $182.6k | 30 | 10.0 | 3 | 325 | 54 | St Johns Health Care Corporation | $57.9M | $30.9M | 53.4% | 335008 |
Friendly Home is in the City of Rochester neighborhood of Rochester.
The legal owner and operator of Friendly Home is Rochester Friendly Home Inc (Not for Profit).
Friendly Home has a walk score of 17. Car-dependent. Most errands require a car, with limited nearby walkable options.
Friendly Home's occupancy is 89%.
Friendly Home has 200 beds.
Friendly Home has had 31 recently reported deficiencies.
Yes — there are 10 photos of Friendly Home in the photo gallery on this page.
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