The Mansion at South Union
The Mansion at South Union
Overview of The Mansion at South Union
The Mansion at South Union is a 44-bed assisted living and memory care community at 11 South Union Street in downtown Cambridge, New York (Washington County), Adult Home under New York regulation. Operated by ICC Management & Consulting, Inc., the facility provides personalized assisted living and memory care with 24-hour nursing services staffed by licensed nurses and certified nursing assistants. The downtown location offers zero distance to Cambridge city center. The facility does not accept pets.
New York State Department of Health, Office of Aging and Long Term Care inspection history since 2021 shows significant compliance challenges. The facility has undergone 21 inspections with 45 total deficiencies accumulated over five years, averaging 9 deficiencies per year; 76% worse than the New York state average of 5.1 per year. All 11 major inspections have cited violations. The facility is subject to two formal Stipulation & Order enforcement actions from the New York Department of Health issued March 13, 2025 (ACF-25-024) and December 15, 2023 (ACF-24-001), indicating formal state intervention for serious or repeated compliance failures.
The August 6, 2024 relicensure inspection documented 21 deficiencies spanning admission standards, resident funds and valuables safeguarding, resident services delivery, food service practices, records and reporting, and environmental standards maintenance. July 20, 2022 relicensure inspection cited 7 deficiencies across general provisions, resident services, food service, environmental standards, and emergency planning. Recurring violations across the five-year period include resident services failures (2023, 2022, 2025), food service violations (2024, 2022), environmental standards deficiencies (consistently cited, especially severe in August 2024), and admission standards lapses (2024, 2022). Additional documented violations address medication management, records and reporting, resident protections, and disaster and emergency planning.
Most recent inspections in June-July 2025 documented ongoing deficiencies: June 23, 2025 identified 5 violations (general requirements, food service, personnel, environmental standards); July 1, 2025 identified 2 violations (resident protections, resident services). Complaint investigations yielded 17 formal complaints; complaint rate of 38.6 per 100 occupied beds is below state average of 49.9.
Ask administrators specifically about: systemic corrective measures for resident services violations spanning 2022-2025; food service safety and sanitation protocols and auditing; environmental standards compliance (maintenance, cleanliness, safety equipment); admission standards and resident intake procedures; records and reporting systems; medication management and verification; and resident funds and valuables safeguarding controls. Request references from current residents and families and independent verification of compliance status
Families should ask about corrections for the August 2024 relicensure deficiencies, the July 2022 relicensure deficiencies, and the formal Stipulation & Orders issued March 2025 and December 2023.
44-bed community Rank #700 / 748Bed count — State benchmarkedThis home is ranked 700th out of 748 homes in New York for bed count. Shows this facility's certified or reported bed count compared to other New York SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 55 / 100 Rank #748 / 1173Walk Score — State benchmarkedThis home is ranked 748th out of 1173 homes in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyWashington
License Number760-F-012
Owner NameIcc Management & Consulting, Inc.
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsHome, Career
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
45 citations
17 complaints
11 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
6 points above the New York average for nursing homes (83/100)
Inspection score: 89 out of 100. Letter grade B+. 6 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
6 Worse
Metrics worse than New York average:
• Total citations (246% above)
• Citations per year (246% above)
• Citations per inspection (193% above)
• Total inspections (22% above)
• Inspections with citations (175% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (78% below)
• Complaints per year (78% below)
• Complaints per bed (22% below)
• Complaint investigations (100% below)
• Total citations (246% above)
• Citations per year (246% above)
• Citations per inspection (193% above)
• Total inspections (22% above)
• Inspections with citations (175% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (78% below)
• Complaints per year (78% below)
• Complaints per bed (22% below)
• Complaint investigations (100% below)
Latest Inspection
July 1, 2025
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 45 | 13 | This facility has 246% more total citations than a typical New York nursing home (45 vs. NY avg 13).↑ 246% worse |
|
Citations per year
Average citations per year since 2021.
| 9 | 2.6 | This facility has 246% more citations per year than a typical New York nursing home (9 vs. NY avg 2.6).↑ 246% worse |
|
Citations per inspection
Average citations per inspection.
| 4.1 | 1.4 | This facility has 193% more citations per inspection than a typical New York nursing home (4.1 vs. NY avg 1.4).↑ 193% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 11 | 9 | This facility has 22% more total inspections than a typical New York nursing home (11 vs. NY avg 9).↑ 22% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 11 | 4 | This facility has 175% more inspections with citations than a typical New York nursing home (11 vs. NY avg 4).↑ 175% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 17 | 79 | This facility has 78% fewer total complaints than a typical New York nursing home (17 vs. NY avg 79).↓ 78% better |
|
Complaints per year
Average complaints per year since 2021.
| 3.4 | 15.8 | This facility has 78% fewer complaints per year than a typical New York nursing home (3.4 vs. NY avg 15.8).↓ 78% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.39 | 0.50 | This facility has 22% fewer complaints per bed than a typical New York nursing home (0.39 vs. NY avg 0.5).↓ 22% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- July 1, 2025 complaint investigation found 2 deficiencies in resident protections and services, with an approved plan of correction and no complaints substantiated.
- June 23, 2025 complaint investigation identified 5 deficiencies across general requirements, food service, personnel, and environmental standards, all corrected with an approved plan.
- August 6, 2024 relicensure survey cited 21 deficiencies mainly in admission standards, resident services, food service, and environmental standards, requiring a plan of correction.
Places of interest near The Mansion at South Union
0.0 miles from city center
Estimated distance in miles from Cambridge's city center to The Mansion at South Union's address, calculated via Google Maps.
Calculate Travel Distance to The Mansion at South Union
Add your location
Financial Assistance for
Assisted Living in New York
The Mansion at South Union is located in Cambridge, New York.
Here are the financial assistance programs available to residents in New York.
Compare Assisted Living around New York State
The information below is reported by the New York State Department of Health.
Filter by care type
| The Bristal at White Plains |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | White Plains (North Street) | 190
Facility
190
NY AVG
160
Rank
#244 / 748 | Yes |
14
Facility
14
NY AVG
63
Rank
#1060 / 1173 | Ebc White Plains, LLC | 97
Facility
97
NY AVG
84
Rank
#2 / 24 | 3 | 33.3%
Facility
33.3%
NY AVG
44.4%
Rank
#131 / 318 | 3
Facility
3
NY AVG
6
Rank
#129 / 318 | 1
Facility
1
NY AVG
14.5
Rank
#103 / 318 | 0.3
Facility
0.3
NY AVG
1.6
Rank
#115 / 318 | - |
| Promenade at Tuxedo Place |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Tuxedo Park | 89
Facility
89
NY AVG
160
Rank
#543 / 748 | No |
34
Facility
34
NY AVG
63
Rank
#928 / 1173 | Promenade Tuxedo LLC | 85
Facility
85
NY AVG
84
Rank
#13 / 24 | 4 | 25%
Facility
25%
NY AVG
44.4%
Rank
#111 / 318 | 3
Facility
3
NY AVG
6
Rank
#129 / 318 | 1
Facility
1
NY AVG
14.5
Rank
#103 / 318 | 0.3
Facility
0.3
NY AVG
1.6
Rank
#115 / 318 | 1 Bed Suite / Private Room |
| Peregrine Senior Living at Crossgate |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Albany (Dunes) | 83
Facility
83
NY AVG
160
Rank
#571 / 748 | No |
49
Facility
49
NY AVG
63
Rank
#788 / 1173 | Psl Of Crossgate LLC | - | - | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 318 | 0
Facility
0
NY AVG
6
Rank
#1 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 | Studio / 1 Bed / 2 Bed |
| The Chelsea at Brookhaven |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Yaphank | 81
Facility
81
NY AVG
160
Rank
#578 / 748 | Yes |
5
Facility
5
NY AVG
63
Rank
#1121 / 1173 | Brookhaven Senior Living, LLC | 69
Facility
69
NY AVG
84
Rank
#21 / 24 | 9 | 77.8%
Facility
77.8%
NY AVG
44.4%
Rank
#262 / 318 | 3
Facility
3
NY AVG
6
Rank
#129 / 318 | 21
Facility
21
NY AVG
14.5
Rank
#273 / 318 | 2.3
Facility
2.3
NY AVG
1.6
Rank
#286 / 318 | - |
| The Mansion at South Union |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Cambridge | 44
Facility
44
NY AVG
160
Rank
#700 / 748 | No |
55
Facility
55
NY AVG
63
Rank
#748 / 1173 | - | 89 | 20 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 318 | 0
Facility
0
NY AVG
6
Rank
#295 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 | - |
Frequently Asked Questions about The Mansion at South Union
Who is the owner of The Mansion at South Union?
The legal owner and operator of The Mansion at South Union is Icc Management & Consulting, Inc..
Is The Mansion at South Union in a walkable area?
The Mansion at South Union has a walk score of 55. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of The Mansion at South Union?
According to NY state health department records, The Mansion at South Union's license number is 760-F-012.
How many beds does The Mansion at South Union have?
The Mansion at South Union has 44 beds.
Are there photos of The Mansion at South Union?
Yes — there is 1 photo of The Mansion at South Union in the photo gallery on this page.
What is the address of The Mansion at South Union?
The Mansion at South Union is located at 11 South Union Street.
What is the phone number of The Mansion at South Union?
(518) 677-3711 will put you in contact with the team at The Mansion at South Union.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Published on
Updated on
Feedback
Write a review for The Mansion at South Union
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
