The Mansion at South Union
Assisted Living · USA
The Mansion at South Union
Assisted Living · USA
The Mansion at South Union is a 44-bed licensed Adult Home administrated by ICC Management & Consulting, Inc. at 11 South Union Street in Cambridge, New York, within Washington County. Operated under the Nova Senior Living brand, a network of approximately 11 adult care homes across New York State, the facility offers two confirmed care programs: assisted living and memory care with a dedicated memory care neighborhood. Medicaid is accepted. Pets are not permitted. Licensed nurses and CNAs provide 24-hour staffing.
Floor plan options include studio and semi-private configurations. The facility is described in third-party reviews as a historic mansion. Third-party accounts note the building as dated but immaculate, with staff responsiveness noted by family members.
The New York State Department of Health, Office of Aging and Long Term Care, has conducted 11 inspections at this facility, all resulting in citations, against a state average of 9 inspections with 5 carrying citations. Forty-five total deficiencies have been recorded against a state average of 22. The most recent inspection, a complaint investigation on July 1, 2025, identified 2 deficiencies with a plan of correction approved. Seventeen complaints have been filed at a rate of 38.6 per 100 occupied beds against a state average of 49.9, with most described as unsubstantiated. Two enforcement actions are on file: Stipulation and Order ACF-25-024, dated March 13, 2025, and Stipulation and Order ACF-24-001, dated December 15, 2023. No immediate jeopardy findings are noted in the inspection summary. The inspection pattern shows no clear trend of worsening over time.
The Mansion at South Union is suited for families seeking assisted living or dedicated memory care in Cambridge. Families should ask about the specific corrective actions approved following the July 2025 complaint investigation, the circumstances surrounding both enforcement actions, the distinction between substantiated and unsubstantiated complaints on file, and current staffing protocols for the memory care neighborhood before placement.
44-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 55 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyWashington
License Number760-F-012
Owner NameIcc Management & Consulting, Inc.
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsHome, Career
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
45 citations
17 complaints
11 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
6 Worse
Metrics worse than New York average:
• Total citations (55% above)
• Citations per year (55% above)
• Citations per inspection (28% above)
• Total inspections (22% above)
• Inspections with citations (120% above)
• Inspection citation rate (79% above) 4 Better Metrics better than New York average:
• Total complaints (78% below)
• Complaints per year (78% below)
• Complaints per bed (22% below)
• Complaint investigations (100% below)
• Total citations (55% above)
• Citations per year (55% above)
• Citations per inspection (28% above)
• Total inspections (22% above)
• Inspections with citations (120% above)
• Inspection citation rate (79% above) 4 Better Metrics better than New York average:
• Total complaints (78% below)
• Complaints per year (78% below)
• Complaints per bed (22% below)
• Complaint investigations (100% below)
Latest Inspection
July 1, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 45 | 29 | This facility has 55% more total citations than a typical New York assisted living residence (45 vs. NY avg 29).↑ 55% worse |
|
Citations per year
Average citations per year since 2021.
| 9 | 5.8 | This facility has 55% more citations per year than a typical New York assisted living residence (9 vs. NY avg 5.8).↑ 55% worse |
|
Citations per inspection
Average citations per inspection.
| 4.1 | 3.2 | This facility has 28% more citations per inspection than a typical New York assisted living residence (4.1 vs. NY avg 3.2).↑ 28% worse |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 11 | 9 | This facility has 22% more total inspections than a typical New York assisted living residence (11 vs. NY avg 9).↑ 22% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 11 | 5 | This facility has 120% more inspections with citations than a typical New York assisted living residence (11 vs. NY avg 5).↑ 120% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 17 | 79 | This facility has 78% fewer total complaints than a typical New York assisted living residence (17 vs. NY avg 79).↓ 78% better |
|
Complaints per year
Average complaints per year since 2021.
| 3.4 | 15.8 | This facility has 78% fewer complaints per year than a typical New York assisted living residence (3.4 vs. NY avg 15.8).↓ 78% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.39 | 0.50 | This facility has 22% fewer complaints per bed than a typical New York assisted living residence (0.39 vs. NY avg 0.5).↓ 22% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 1, 2025, identified two deficiencies related to resident protections and resident services, with a plan of correction approved. Earlier inspections showed a pattern of deficiencies primarily involving resident services, environmental standards, food service, and admission standards, with no fines or enforcement actions listed in the available reports. Complaint investigations were mostly unsubstantiated or did not result in violations, and no substantiated complaints were noted. Prior reports did not indicate any immediate jeopardy or license actions, and enforcement actions were not listed in the available reports. The facility’s inspection history shows recurring issues in resident services and environmental standards, with no clear trend of improvement or worsening over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near The Mansion at South Union
0.0 miles from city center
Estimated distance in miles from Cambridge's city center to The Mansion at South Union's address, calculated via Google Maps.
Calculate Travel Distance to The Mansion at South Union
Add your location
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
Filter by care type
| The Mansion at South Union |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cambridge | 44 | No | 55 | - |
| Job Haines Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 16 | No | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 12 | No | 8 | - |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | 45 | - |
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Frequently Asked Questions about The Mansion at South Union
Who is the owner of The Mansion at South Union?
The legal owner and operator of The Mansion at South Union is Icc Management & Consulting, Inc..
Is The Mansion at South Union in a walkable area?
The Mansion at South Union has a walk score of 55. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of The Mansion at South Union?
According to NY state health department records, The Mansion at South Union's license number is 760-F-012.
How many beds does The Mansion at South Union have?
The Mansion at South Union has 44 beds.
Are there photos of The Mansion at South Union?
Yes — there are 11 photos of The Mansion at South Union in the photo gallery on this page.
What is the address of The Mansion at South Union?
The Mansion at South Union is located at 11 South Union Street.
What is the phone number of The Mansion at South Union?
(518) 677-3711 will put you in contact with the team at The Mansion at South Union.
Contact Us
Published on
Updated on
Feedback
Write a review for The Mansion at South Union
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
