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The Pines at Heartwood
Assisted Living & Nursing Home · Troy, NY
The Pines at Heartwood facility sign in front of the building Cozy common area with seating and plants Table set for dining with flowers in a cozy interior Cozy resident room with personal touches and decor

The Pines at Heartwood

Assisted Living & Nursing Home · Troy, NY
2405 Fifteenth Street, Troy, NY 12180 View map
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Overview of The Pines at Heartwood

The Pines at Heartwood provides assisted living and nursing home care in Troy, NY. Assisted living includes help with daily tasks such as bathing, dressing, and medication management, while nursing home care provides licensed nursing care on site around the clock. Both care levels are available here. That may suit a resident whose needs could grow over time and who may be able to move between care levels without leaving the community.

The community has 86 beds and is Medicaid approved, giving eligible residents a potential Medicaid payment pathway. Troy Crossings operates The Pines at Heartwood. Pets are allowed, so residents may be able to keep a pet with them. Scenic walking paths provide space for outdoor walks, while fitness programs and creative pursuits offer structured ways to exercise and engage in hobbies. A private dining room can accommodate special occasions, and guests are welcome at meals.

Facility Direct Line (518) 266-9654
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 86

Smaller home · May offer a more intimate, personalized care environment.

About this community

License Details

Facility TypeAdult Home
CountyRensselaer

Certifications & Programs

Passport™ short-term rehabilitation program — National Health Care AssociatesA branded program developed by this community's operator or its partners - a named approach to programming or care, rather than an independent external certification.

Ownership & Operating Entity

The Pines at Heartwood is legally operated by Troy Crossings, Llc.

Staffing & Medical

8 services
Podiatry
Intravenous Therapy
Wound Care
Optometry
Pulmonary Management
Post-Surgical Stabilization
Social Work & Case Management
24-Hour Nursing

Memory & Specialized Care

1 service
Psychiatric/Psychological Services

Additional Services

5 services
Post-Acute Rehabilitation
Short-Term Rehabilitation
Transportation
Housekeeping
Laundry & Linen

Additional Policies & Features

Pets not allowedVisiting pets welcome.

Amenities & Lifestyle

Walking Paths
Wooded Pine-Filled Setting
Private Dining Room
Salon
Activitiesfitness programs, creative pursuits

Dining & Nutrition

InfoSourced directly from the team at The Pines at Heartwood.
  • Guests welcome at meals.

Contact The Pines at Heartwood

Inspection History

In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.

Enforcement Actions Info Enforcement actions are formal penalties or interventions imposed by New York regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.

2 enforcement actions

This facility has 2 enforcement actions. 77% of New York assisted living residences have zero, and the statewide average is 0.6.

Inspection Scorecard Info This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. NY average 3 Worse Metrics worse than New York average:
• Total violations (639% above)
• Violations per inspection (35% above)
• Inspections with violations (475% above) 1 Better Metrics better than New York average:
• Inspection violation rate (4% below)

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This Facility NY Average vs. NY Avg
Total inspections Info Combined count of all inspections conducted at this facility. 43 9.0 This facility has had 378% more total inspections than the New York average (43 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 378% more
Inspections with violations Info Inspections that resulted in at least one regulatory violation. 23 4.0 This facility has 475% more inspections with violations than a typical New York assisted living residence (23 vs. NY avg 4).↑ 475% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 53% 55% This facility has 2 percentage points lower inspection violation rate than a typical New York assisted living residence (53% vs. NY avg 55%).↓ 2% better
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 36 6.0 This facility has had 500% more complaint visits than the New York average (36 vs. NY avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↑ 500% more

Violations Info Violations are formal regulatory issues recorded during state inspections.

This Facility NY Average vs. NY Avg
Total violations Info Formal regulatory issues recorded by inspectors across all inspection types. 133 18.0 This facility has 639% more total violations than a typical New York assisted living residence (133 vs. NY avg 18).↑ 639% worse
Violations per inspection Info Average violations per inspection. 3.1 2.3 This facility has 35% more violations per inspection than a typical New York assisted living residence (3.1 vs. NY avg 2.3).↑ 35% worse
Show Inspection Reports

Places of interest near The Pines at Heartwood

Address 1.2 miles from city center Info Estimated distance in miles from Troy's city center to The Pines at Heartwood's address, calculated via Google Maps.

Calculate Travel Distance to The Pines at Heartwood

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Compare Assisted Living around New York State

Info below is compiled from the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
United Hebrew of New Rochelle
AL
IL
MC
NH
SNF
 New Rochelle
294
Facility 294
NY AVG 121
Rank #62 / 422
No
80
Facility 80
NY AVG 54
Rank #160 / 450
United Home For Aged Hebrews (Not For Profit) 771%6121.7 Studio / 1 Bed / 2 Bed -
Daughters of Sarah Nursing & Rehabilitation Center
AL
MC
NH
RC
SNF
 Albany
210
Facility 210
NY AVG 121
Rank #130 / 422
Yes
9
Facility 9
NY AVG 54
Rank #424 / 450
Daughters Of Sarah Nursing Home Co Inc (Not For Profit) 633%9132.2 Studio / 1 Bed / 2 Bed -
Kingsway Arms Nursing Center Inc
AL
HC
IL
MC
NH
RC
SNF
 Schenectady
160
Facility 160
NY AVG 121
Rank #209 / 422
Yes
35
Facility 35
NY AVG 54
Rank #364 / 450
Kingsway Arms Nursing Center Inc (For Profit) 667%-142.3 - A+
The Pines at Heartwood
AL
NH
 Troy 86 No - Troy Crossings, LLC 4353%361333.1 - -
Good Shepherd Village at Endwell
AL
IL
MC
NH
SNF
 Endwell (Town Of Union)
32
Facility 32
NY AVG 121
Rank #416 / 422
No
46
Facility 46
NY AVG 54
Rank #325 / 450
Good Shepherd Village At Endwell, Inc 956%2121.3 - -

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other NY assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

View all Nearby Homes

Financial Assistance for
Assisted Living in New York

The Pines at Heartwood is located in Troy, New York State.
Here are the financial assistance programs available to residents in New York State.

Get Financial aid guidance

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled
General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $30,182 individual, higher due to NY Medicaid expansion
NY

Higher asset limit; urban density increases demand.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+
General New York resident, at risk of decline but not nursing home level.
Income Limits ~$2,500/month individual, varies
Asset Limits $15,000 individual
NY

Cost-sharing required above certain income; urban/rural balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Frequently Asked Questions about The Pines at Heartwood

Who is the owner of The Pines at Heartwood?

The Pines at Heartwood is legally operated by Troy Crossings, Llc.

Are pets allowed at The Pines at Heartwood?

No, The Pines at Heartwood has a no-pet policy.

What is the best email address for The Pines at Heartwood?

The team at The Pines at Heartwood can be reached at heartwood-info@nathealthcare.com.

How many beds does The Pines at Heartwood have?

The Pines at Heartwood has 86 beds.

Has The Pines at Heartwood had any violations?

The Pines at Heartwood has had 133 reported violations according to records from New York State Department of Health (NYSDOH).

Are there photos of The Pines at Heartwood?

Yes — there are 6 photos of The Pines at Heartwood in the photo gallery on this page.

What levels of care does The Pines at Heartwood provide?

The Pines at Heartwood offers Assisted Living & Nursing Home.

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