The Pines on Carmel Senior Living
Assisted Living, Memory Care & Respite Care · Charlotte, NC
The Pines on Carmel Senior Living
Assisted Living, Memory Care & Respite Care · Charlotte, NC
Located in south Charlotte, North Carolina, The Pines on Carmel Senior Living is a single-story community offering assisted living, memory care, and respite care in one location. The community has 125 beds. It offers studio and two-bedroom residences to support a wide range of care needs, from short-term respite stays to long-term memory care.
The community is about 8. 9 miles from downtown Charlotte and less than 2 miles from Atrium Health Pineville. Residents and families have convenient access to nearby hospital care when needed. The neighborhood has a Walk Score of 35, which is somewhat walkable. A few nearby shops and services can be reached on foot, while most errands and outings require a car. Residents also have access to transportation services, along with fitness and recreation programs that encourage an active lifestyle.
State inspections conducted by North Carolina’s Division of Health Service Regulation have focused on medication management. These include how physician orders and therapeutic diets are carried out and documented. Inspection records have also included complaints involving resident supervision and monitoring for individuals at risk of wandering. A separate construction-related item was reviewed during a follow-up survey and confirmed as corrected.
The community welcomes pets, allowing residents to keep a companion animal after moving in. Families considering The Pines on Carmel Senior Living should ask about current staffing levels, memory care supervision practices, and how residents with changing care needs are supported daily.
125-bed community Rank #29 / 389Bed count — State benchmarkedThis home is ranked 29th out of 389 homes in North Carolina for Bed Count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 35 / 100 Rank #261 / 573Walk Score — State benchmarkedThis home is ranked 261st out of 573 homes in North Carolina for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
StatusActive
CountyMecklenburg
License NumberHAL-060-168
Staffing
Key information about the people who lead and staff this community.
ContactTerri Baker, Director of Licensing (per state records, record updated Jul 2026)
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2015 · 11 years of data
92 deficiencies
40 inspections
3 penalties
$32.9K fined
36 inspections with deficiencies
Penalties
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This Facility
NC Average
vs. NC Avg-
3——
-
$32.9k——
Data reflects the most recent 11 years (since 2015).
- 2023-06-28 $2,000 Paid in Full
- 2023-09-19 $28,875 Paid in Full
- 2024-05-06 $2,000 Paid in Full
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. North Carolina state average
Overall vs. NC average
4 Worse
Metrics worse than North Carolina average:
• Total deficiencies (100% above)
• Deficiencies per year (100% above)
• Deficiencies per inspection (5% above)
• Inspections with deficiencies (89% above) 1 At Avg Metrics at North Carolina average:
• Inspection deficiency rate (at NC avg) 0 Better No metrics in this bucket.
• Total deficiencies (100% above)
• Deficiencies per year (100% above)
• Deficiencies per inspection (5% above)
• Inspections with deficiencies (89% above) 1 At Avg Metrics at North Carolina average:
• Inspection deficiency rate (at NC avg) 0 Better No metrics in this bucket.
Latest Inspection
July 10, 2025
Monitoring
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 92 | 46 | This facility has 100% more total deficiencies than a typical North Carolina assisted living residence (92 vs. NC avg 46).↑ 100% worse |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 8.4 | 4.2 | This facility has 100% more deficiencies per year than a typical North Carolina assisted living residence (8.4 vs. NC avg 4.2).↑ 100% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.3 | 2.2 | This facility has 5% more deficiencies per inspection than a typical North Carolina assisted living residence (2.3 vs. NC avg 2.2).↑ 5% worse |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 40 | 21 | This facility has had 90% more total inspections than the North Carolina average (40 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↑ 90% more |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 36 | 19 | This facility has 89% more inspections with deficiencies than a typical North Carolina assisted living residence (36 vs. NC avg 19).↑ 89% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 90% | 90% | This facility has inspection deficiency rate in line with the North Carolina average (90 vs. NC avg 90).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The June 25, 2025 follow-up survey confirmed all previously cited construction deficiencies were corrected with no further action required.
- The March 27, 2025 annual inspection found 8 deficiencies in medication management, including failure to notify PCPs, implement orders, serve therapeutic diets, and secure medications.
- Multiple substantiated complaints from 2023 to 2025 documented repeated failures to provide adequate supervision for residents at risk of elopement, resulting in several elopements and substantial risk of harm.
What does this home offer?
Pets Allowed
Housing Options: Studio / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Places of interest near The Pines on Carmel Senior Living
8.9 miles from city center
Estimated distance in miles from Charlotte's city center to The Pines on Carmel Senior Living's address, calculated via Google Maps.
— 1.84 miles to nearest hospital (Atrium Health Pineville)
Calculate Travel Distance to The Pines on Carmel Senior Living
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Compare Assisted Living around Charlotte
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| The Pines on Carmel Senior Living | AL MC RC | Charlotte (Carmel) | 125
Facility
125
NC AVG
72
Rank
#29 / 389 | Yes |
35
Facility
35
NC AVG
33
Rank
#261 / 573 | 0 | - | 83.50/200
Facility
83.50/200
NC AVG
92.2
Rank
#288 / 321 | 40 | 90%
Facility
90%
NC AVG
76.2%
Rank
#297 / 333 | Studio / 2 Bed | |
| Waltonwood Cotswold | AL MC | Charlotte (Sherwood Forest) | 125
Facility
125
NC AVG
72
Rank
#29 / 389 | Yes |
18
Facility
18
NC AVG
33
Rank
#395 / 573 | - | - | 107.00/200
Facility
107.00/200
NC AVG
92.2
Rank
#2 / 321 | 15 | 66.7%
Facility
66.7%
NC AVG
76.2%
Rank
#68 / 333 | Studio / 1 Bed / 2 Bed | |
| Brookdale Carriage Club Providence | AL IL MC NH SNF | Charlotte (Olde Providence North) | 77
Facility
77
NC AVG
72
Rank
#167 / 389 | Yes |
12
Facility
12
NC AVG
33
Rank
#441 / 573 | - | A+ | 98.75/200
Facility
98.75/200
NC AVG
92.2
Rank
#167 / 321 | 15 | 80%
Facility
80%
NC AVG
76.2%
Rank
#168 / 333 | Studio / 1 Bed / 2 Bed | |
| Brookdale Charlotte East | AL IL | Charlotte (Eastland - Wilora Lake) | 50
Facility
50
NC AVG
72
Rank
#294 / 389 | Yes |
24
Facility
24
NC AVG
33
Rank
#350 / 573 | - | A+ | 104.50/200
Facility
104.50/200
NC AVG
92.2
Rank
#20 / 321 | 19 | 73.7%
Facility
73.7%
NC AVG
76.2%
Rank
#114 / 333 | Studio / 1 Bed / 2 Bed | |
| Brightmore of South Charlotte | AL IL MC NH SNF | Charlotte (Provincetowne) | 34
Facility
34
NC AVG
72
Rank
#324 / 389 | Yes |
12
Facility
12
NC AVG
33
Rank
#441 / 573 | 35.3% | - | 103.50/200
Facility
103.50/200
NC AVG
92.2
Rank
#31 / 321 | 14 | 50%
Facility
50%
NC AVG
76.2%
Rank
#31 / 333 | 1 Bed / 2 Bed |
Financial Assistance for
Assisted Living in North Carolina
The Pines on Carmel Senior Living is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Frequently Asked Questions about The Pines on Carmel Senior Living
What neighborhood is The Pines on Carmel Senior Living in?
The Pines on Carmel Senior Living is in the Carmel neighborhood of Charlotte.
Is The Pines on Carmel Senior Living in a walkable area?
The Pines on Carmel Senior Living has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of The Pines on Carmel Senior Living?
According to NC state health department records, The Pines on Carmel Senior Living's license number is HAL-060-168.
Are pets allowed at The Pines on Carmel Senior Living?
Yes, The Pines on Carmel Senior Living allows residents to bring their pets.
How many beds does The Pines on Carmel Senior Living have?
The Pines on Carmel Senior Living has 125 beds.
Are there photos of The Pines on Carmel Senior Living?
Yes — there are 5 photos of The Pines on Carmel Senior Living in the photo gallery on this page.
What is the address of The Pines on Carmel Senior Living?
The Pines on Carmel Senior Living is located at 5820 Carmel Rd, Charlotte, NC 28226.
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