Occupancy rate
19%
Lower than the North Carolina average: 76.4%The Pines on Carmel Senior Living
Memory Care & Assisted Living · Charlotte, NC
The Pines on Carmel Senior Living
Memory Care & Assisted Living · Charlotte, NC
The Pines on Carmel Senior Living is a captivating community that caters to individuals seeking various senior living options. Whether you require assisted living, memory care living, or simply a place to call home, this remarkable community has it all. Nestled in a picturesque setting, The Pines on Carmel offers a warm and inviting environment where residents can confidently embrace the next chapter of their lives.
With specialized programs and services designed to support those with memory-related challenges, they create a nurturing and secure environment where residents can thrive. The commitment to excellence extends to their assisted living places as well, ensuring that residents receive the highest level of care and support tailored to their individual needs. Within this exceptional community, you’ll find a wealth of amenities and services that enhance the overall living experience. From beautifully appointed apartments to engaging activities and events, there is something for everyone to enjoy. The compassionate and dedicated staff is available around the clock, providing peace of mind and reassurance to both residents and their loved ones.
125-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 35 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Occupancy
Lower than the North Carolina average: 76.4%Occupied beds
24 / 125
Average residents per home in North Carolina
85 per day
StatusActive
CountyMecklenburg
License NumberHAL-060-168
Staffing
Key information about the people who lead and staff this community.
ContactTerri Baker, Director of Licensing
What does this home offer?
Pets Allowed
Housing Options: Studio / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at The Pines on Carmel Senior Living
Assisted Living
Memory Care
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2015 · 11 years of data
92 deficiencies
40 inspections
3 penalties
$32.9K fined
36 inspections with deficiencies
Penalties
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This Facility
NC Average
vs. NC Avg-
31↑ 200% higher than NC avg
-
$32.9k$2k↑ 1544% higher than NC avg
Data reflects the most recent 11 years (since 2015).
- 2023-06-28 $2,000 Paid in Full
- 2023-09-19 $28,875 Paid in Full
- 2024-05-06 $2,000 Paid in Full
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. North Carolina state average
Overall vs. NC average
5 Worse
Metrics worse than North Carolina average:
• Total deficiencies (100% above)
• Deficiencies per year (100% above)
• Deficiencies per inspection (5% above)
• Total inspections (90% above)
• Inspections with deficiencies (89% above) 1 At Avg Metrics at North Carolina average:
• Inspection deficiency rate (at NC avg) 0 Better No metrics in this bucket.
• Total deficiencies (100% above)
• Deficiencies per year (100% above)
• Deficiencies per inspection (5% above)
• Total inspections (90% above)
• Inspections with deficiencies (89% above) 1 At Avg Metrics at North Carolina average:
• Inspection deficiency rate (at NC avg) 0 Better No metrics in this bucket.
Latest Inspection
July 10, 2025
Monitoring
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 92 | 46 | This facility has 100% more total deficiencies than a typical North Carolina assisted living residence (92 vs. NC avg 46). Click this badge to view the full North Carolina ranking.↑ 100% worse |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 8.4 | 4.2 | This facility has 100% more deficiencies per year than a typical North Carolina assisted living residence (8.4 vs. NC avg 4.2). Click this badge to view the full North Carolina ranking.↑ 100% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.3 | 2.2 | This facility has 5% more deficiencies per inspection than a typical North Carolina assisted living residence (2.3 vs. NC avg 2.2). Click this badge to view the full North Carolina ranking.↑ 5% worse |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 40 | 21 | This facility has 90% more total inspections than a typical North Carolina assisted living residence (40 vs. NC avg 21). Click this badge to view the full North Carolina ranking.↑ 90% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 36 | 19 | This facility has 89% more inspections with deficiencies than a typical North Carolina assisted living residence (36 vs. NC avg 19). Click this badge to view the full North Carolina ranking.↑ 89% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 90% | 90% | This facility has inspection deficiency rate in line with the North Carolina average (90 vs. NC avg 90). Click this badge to view the full North Carolina ranking.— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 10, 2025 identified deficiencies related to inadequate supervision of a resident who eloped from the Special Care Unit without staff knowledge. Earlier inspections showed a pattern of similar supervision issues, medication management problems, and physical plant and fire safety deficiencies. Deficiencies frequently involved failure to provide adequate resident supervision, especially for those at risk of elopement, as well as medication administration errors and unsafe medication storage. Several complaint investigations substantiated elopement incidents linked to supervision lapses, but fines, immediate jeopardy findings, or license actions were not listed in the available reports. The facility’s inspection history indicates ongoing challenges with supervision and medication management, with some corrective actions noted but no clear sustained improvement trend.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Financial Assistance for
Memory Care in North Carolina
The Pines on Carmel Senior Living is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Places of interest near The Pines on Carmel Senior Living
24.0 miles from city center
Estimated distance in miles from Charlotte's city center to The Pines on Carmel Senior Living's address, calculated via Google Maps.
— 1.84 miles to nearest hospital (Atrium Health Pineville)
Calculate Travel Distance to The Pines on Carmel Senior Living
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Compare Memory Care around Charlotte
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| The Pines on Carmel Senior Living |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlotte (Carmel) | 125 | Yes | 35 | 19.2% | - | 83.50/200 | 40 | 90% | Studio / 2 Bed | |
| Brookdale South Charlotte |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlotte (Wessex Square) | 82 | Yes | 16 | 74.4% | A+ | 101.50/200 | 20 | 80% | Studio / 2 Bed | |
| Brookdale Carriage Club Providence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Olde Providence North) | 77 | Yes | 12 | 71.5% | A+ | 98.75/200 | 15 | 80% | Studio / 2 Bed | |
| Summit Place of Mooresville |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Mooresville (Brawley School Road) | 60 | No | 33 | 88.3% | - | 91.50/200 | 25 | 92% | Studio / 2 Bed | |
| Brookdale South Park |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Closeburn - Glenkirk) | 56 | Yes | 50 | 82.1% | A+ | 93.50/200 | 26 | 88.5% | Apartment / Shared Apartment |
Guides for Better Senior Living
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Frequently Asked Questions about The Pines on Carmel Senior Living
What neighborhood is The Pines on Carmel Senior Living in?
The Pines on Carmel Senior Living is in the Carmel neighborhood of Charlotte.
Is The Pines on Carmel Senior Living in a walkable area?
The Pines on Carmel Senior Living has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of The Pines on Carmel Senior Living?
According to NC state health department records, The Pines on Carmel Senior Living's license number is HAL-060-168.
What is the occupancy rate at The Pines on Carmel Senior Living?
The Pines on Carmel Senior Living's occupancy is 19%.
How many beds does The Pines on Carmel Senior Living have?
The Pines on Carmel Senior Living has 125 beds.
What is the address of The Pines on Carmel Senior Living?
The Pines on Carmel Senior Living is located at 5820 Carmel Rd, Charlotte, NC 28226, United States.
What is the phone number of The Pines on Carmel Senior Living?
(704) 544-4979 will put you in contact with the team at The Pines on Carmel Senior Living.
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