The Reservoir

The Reservoir is a Nursing Home in Connecticut

The Reservoir is a Nursing Home in Connecticut

The Reservoir

1 Emily Way, West Hartford, CT 06107 View Map

The Reservoir is a Nursing Home in Connecticut

The Reservoir is a Nursing Home in Connecticut

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Overview of The Reservoir

The Reservoir, a known skilled nursing facility located in West Hartford, Connecticut, is dedicated to providing top-notch care to individuals in need of rehabilitation and other medical services. Offering both short-term and long-term care options, they accept Medicare, Medicaid, and private insurances, ensuring accessibility to a wide range of residents. Their extensive array of therapeutic services includes speech, occupational, and physical therapies, in addition to specialized treatments like IV therapy, podiatry care, wound care, x-rays, and colostomy care, among others.

Its team is made up of attending physicians and registered nurses, providing round-the-clock emergency alert and response services for residents’ peace of mind. Beyond healthcare, the facility also fosters an enriching atmosphere with a variety of activities encompassing cultural, educational, and wellness-related pursuits. Additionally, the community expertly manages residents’ dietary and nutritional needs. The Reservoir enhances residents’ quality of life with amenities such as a fitness room, scenic views, a beauty salon, and barber services. To bolster security for residents with cognitive deficits, an alarm system is in place as well. This home definitely prioritizes transparent and affordable nursing home costs while maintaining high standards in senior care.

(860) 561-7022

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.60/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
2/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
1/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 75

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Connecticut average
Occupancy rate 91.4%
Residents per day (avg) 66
Occupancy rate
91.4%
Residents per day (avg)
66

Who this home usually serves

TYPE OF STAY

Primarily long-term care, limited rehab

Most residents stay long-term, while a smaller portion are admitted for short-term rehab.

Might be optimal for
Long-term residence Daily assistance Occasional rehab needs

Breakdown by payment type

Medicare

1% of new residents, usually for short-term rehab.

Typical stay 3 years

Private pay

63% of new residents, often for short stays.

Typical stay 27 days

Medicaid

36% of new residents, often for long-term daily care.

Typical stay 2 - 3 months

Finances and operations

Proprietary home
Corporation
Home revenue
$15.9M
Profit
$408.1K
Proprietary home Corporation
Home revenue
$15,858,574.00
Profit
$408,100.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.4M
27.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.1M
Total costs $15.5M

Types of Care at The Reservoir

Skilled Nursing
Contact The Reservoir

Comparison Chart

The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
Compare Nursing Homes around West Hartford
The Reservoir
SNF

Nursing Home 24/7 care needed

N

Nursing

West Hartford
75
No
14
ALTIUS, CHRISTAL
91.4%
$15,832,180.00
$4,352,574.00
27.5%
65.70
2/5
3.5976
1/5
3/5
5/5
1
Parkville Care Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

N

Nursing

RC

Respite Care

Hartford
-
No
90
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near The Reservoir

Address 2.6 miles from city center

Address 1 Emily Way, West Hartford, CT 06107

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

104
Total Staff
93
Employees
11
Contractors
28,517
Total Hours (Quarter)
42
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse67.7 No
Licensed Practical Nurse327.8 No
Certified Nursing Assistant447.4 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
82 staff
7.5hs shift avg
Physicians & Practitioners
6 staff
7.9hs shift avg
Therapy Services
9 staff
7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
3.8hs shift avg
Dietary Services
2 staff
7.2hs shift avg
Other Services
2 staff
7.5hs shift avg
Contractor Analysis
7.5%
of total hours from contractors
2,130 contractor hours this quarter
Physical Therapy Assistant: 2 Respiratory Therapy Technician: 2 Physical Therapy Aide: 3 Speech Language Pathologist: 2 Qualified Social Worker: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4404413,02091100%7.4
Licensed Practical Nurse320327,53591100%7.8
Registered Nurse6061,8679099%7.7
Clinical Nurse Specialist5051,3248391%7.8
Dietitian2028967380%7.2
Mental Health Service Worker2027306470%7.5
Speech Language Pathologist0225536470%7.7
Respiratory Therapy Technician0225217582%6.9
Nurse Practitioner1015206571%8
Administrator1014966268%8
Physical Therapy Assistant0224936774%7.4
Physical Therapy Aide0333916369%5.9
Qualified Social Worker0221724549%3.8

Health Inspection History

Source: CMS Health Citations (Oct 2021 – Nov 2025)

9
Inspections
67
Total Citations
1
Critical (J-L)
0
Serious (G-I)
7.44
Citations/Inspection
Nov 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
3
Moderate (D-F)
63
Serious (G-I)
0
Critical (J-L)
1
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
19
28% of total
Resident Rights
10
15% of total
Abuse, Neglect & Exploitation
6
9% of total
Pharmacy Services
4
6% of total
Infection Control
3
4% of total
Environmental
2
3% of total
Citation Sources
Standard Inspections 52
Complaint Investigations 15
State Comparison (CT)
Citations
67
Connecticut average: 32
Critical Citations
1
Connecticut average: 0.3
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Nov 18, 2025 D Abuse/NeglectF0607 Corrected
Nov 18, 2025 D Infection ControlF0880 Corrected
Nov 18, 2025 D Quality of CareF0677 Corrected
Nov 18, 2025 D Quality of CareF0684 Corrected
Nov 18, 2025 D Quality of CareF0686 Corrected
Nov 18, 2025 D Quality of CareF0698 Corrected
Nov 18, 2025 D Quality of CareF0791 Corrected
Nov 18, 2025 D Care PlanningF0645 Corrected
Nov 18, 2025 D Care PlanningF0657 Corrected
Nov 18, 2025 D Resident RightsF0550 Corrected
Nov 18, 2025 D Resident RightsF0554 Corrected
Nov 18, 2025 D Resident RightsF0561 Corrected
Nov 18, 2025 D Resident RightsF0580 Corrected
Aug 05, 2025 D Nursing ServicesF0725 Corrected
Aug 05, 2025 D Quality of CareF0684 Corrected
Jun 06, 2025 F EnvironmentalF0921 Corrected
Feb 14, 2025 D Quality of CareF0684 Corrected
Dec 31, 2024 D Quality of CareF0684 Corrected
Sep 19, 2024 D Care PlanningF0842 Corrected
Sep 19, 2024 D Resident RightsF0580 Corrected
Feb 06, 2024 E Abuse/NeglectF0943 Corrected
Feb 06, 2024 D EnvironmentalF0919 Corrected
Feb 06, 2024 E Infection ControlF0880 Corrected
Feb 06, 2024 E Nursing ServicesF0947 Corrected
Feb 06, 2024 E NutritionF0804 Corrected
Feb 06, 2024 D NutritionF0809 Corrected
Feb 06, 2024 E NutritionF0812 Corrected
Feb 06, 2024 D PharmacyF0759 Corrected
Feb 06, 2024 D PharmacyF0761 Corrected
Feb 06, 2024 D Quality of CareF0684 Corrected
Feb 06, 2024 D Quality of CareF0686 Corrected
Feb 06, 2024 D Quality of CareF0689 Corrected
Feb 06, 2024 D Quality of CareF0695 Corrected
Feb 06, 2024 D Quality of CareF0698 Corrected
Feb 06, 2024 D Care PlanningF0636 Corrected
Feb 06, 2024 D Care PlanningF0641 Corrected
Feb 06, 2024 D Care PlanningF0644 Corrected
Feb 06, 2024 E Care PlanningF0656 Corrected
Feb 06, 2024 E Care PlanningF0657 Corrected
Feb 06, 2024 E Care PlanningF0658 Corrected
Feb 06, 2024 D Care PlanningF0660 Corrected
Feb 06, 2024 D Care PlanningF0842 Corrected
Feb 06, 2024 C Resident RightsF0585 Corrected
Sep 14, 2023 D AdministrationF0835 Corrected
Sep 14, 2023 D Nursing ServicesF0730 Corrected
Sep 14, 2023 J Quality of CareF0678 Corrected
Sep 14, 2023 D Quality of CareF0684 Corrected
Sep 14, 2023 D Quality of CareF0695 Corrected
Sep 14, 2023 D Care PlanningF0658 Corrected
Sep 14, 2023 B Care PlanningF0842 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Resident Census by Payment Source
71 Total Residents
Medicare 14 (19.7%)
Medicaid 40 (56.3%)
Private Pay/Other 17 (23.9%)
Specialized Care Beds
4 Total Specialty Beds
5.3% of Bed Capacity
2
Alzheimer's / Dementia Beds
2.7%
2
Dialysis Beds
2.7%
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
7.6 Score
27% better than avg Connecticut avg: 10.4

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
17.5 Score
17% better than avg Connecticut avg: 21.1

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
12.2%
Lost Too Much Weight
6.9%
Urinary Tract Infection
0.6%
Depressive Symptoms
41.3%
Falls with Major Injury
4.8%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
10.9%
Walking Ability Worsened
7.1%
Influenza Vaccine
97.9%
High Risk Residents with Pressure Ulcers
7.0%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
33.1%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
99.9% 42% better than avg Connecticut: 70.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.0% 36% better than avg Connecticut: 1.5%
Influenza Vaccine
87.6% 26% better than avg Connecticut: 69.8%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $24K Connecticut avg: $44K 44% better than avg
Number of Fines 1 Connecticut avg: 1.7
Compared to Connecticut Average Facility: $24K | Connecticut Avg: $44K
Penalty History

Showing all 1 penalties (Sep 2023 - Sep 2023)

Sep 14, 2023 Civil Money Penalty
$24K

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Connecticut Seniors

Program
State Program Name
Eligibility
Benefits
Connecticut Home Care Program for Elders
CHCPE
  • General: Age 65+, Connecticut resident, at risk of nursing home placement.
  • Income Limits: State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).
  • Asset Limits: $1,600 (state), $2,000 (Medicaid, individual).
  • CT Specifics: Two tiers (state and Medicaid); waitlists possible.
  • Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
Statewide Respite Care Program
CT Respite Care
  • General: Caregiver of senior with dementia, Connecticut resident.
  • Income Limits: ~$2,500/month (individual, varies).
  • Asset Limits: $40,000 (individual).
  • CT Specifics: Limited to dementia caregivers; capped funding.
  • Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
Congregate Housing Services Program (CHSP)
Connecticut Congregate Housing Services Program
  • General: Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
  • Income Limits (2025): ~$41,000/year (individual, adjusted annually).
  • Asset Limits: Not specified; focus is income-based.
  • CT Specifics: Limited to 14 state-subsidized sites; participants pay 10% of service costs.
  • Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
Medicare Savings Program (MSP)
Connecticut Medicare Savings Program
  • General: Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
  • Asset Limits: None since 2023 policy change.
  • CT Specifics: Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Senior Community Service Employment Program (SCSEP)
Connecticut SCSEP (federally funded, state-administered)
  • General: Age 55+, unemployed, low-income, Connecticut resident.
  • Income Limits (2025): ~$1,983/month (125% FPL, individual).
  • Asset Limits: Not specified; income-focused.
  • CT Specifics: Priority for veterans, rural residents; limited slots (~500/year).
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.

Claim What’s Yours Financial Aid for Connecticut Seniors

CHCPE

Connecticut Home Care Program for Elders

Requirements:
  • General:
    Age 65+, Connecticut resident, at risk of nursing home placement.
  • Income Limits:
    State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).
  • Asset Limits:
    $1,600 (state), $2,000 (Medicaid, individual).
  • CT Specifics:
    Two tiers (state and Medicaid); waitlists possible.
Benefits without Contact:
  • Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
CT Respite Care

Statewide Respite Care Program

Requirements:
  • General:
    Caregiver of senior with dementia, Connecticut resident.
  • Income Limits:
    ~$2,500/month (individual, varies).
  • Asset Limits:
    $40,000 (individual).
  • CT Specifics:
    Limited to dementia caregivers; capped funding.
Benefits without Contact:
  • Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
Connecticut Congregate Housing Services Program

Congregate Housing Services Program (CHSP)

Requirements:
  • General:
    Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
  • Income Limits (2025):
    ~$41,000/year (individual, adjusted annually).
  • Asset Limits:
    Not specified; focus is income-based.
  • CT Specifics:
    Limited to 14 state-subsidized sites; participants pay 10% of service costs.
Benefits without Contact:
  • Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
Connecticut Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
  • Asset Limits:
    None since 2023 policy change.
  • CT Specifics:
    Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
Benefits without Contact:
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Connecticut SCSEP (federally funded, state-administered)

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Connecticut resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL, individual).
  • Asset Limits:
    Not specified; income-focused.
  • CT Specifics:
    Priority for veterans, rural residents; limited slots (~500/year).
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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