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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Restoracy of Carmel, a distinguished skilled nursing home nestled in a quiet neighborhood, stands out among nursing homes nearby for its exceptional services. With a high caregiver-to-patient ratio, it seamlessly offers rehabilitation, long-term skilled care, and memory care within a comforting, homelike environment. The facility, designed specifically for senior comfort, boasts well-lit spaces that soothe the senses.
Comprising six homes, each with 12 private bedrooms and bathroom suites, this skilled nursing home provides both privacy and serenity. The furnishings are impeccable, and the atmosphere is cozy, complete with a welcoming fireplace, garage parking, and modern skylight windows, all within spacious 18-foot open living areas. Residents can enjoy fresh air on the covered front and back porches. In addition to its core services, it also offers specialized care for memory-related conditions. The facility also excels in clinical expertise, encompassing areas such as wound care, diabetes management, sepsis recovery, and cardiac and pulmonary rehabilitation, making it a skilled nursing home that stands apart from the rest.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 27th out of 287 homes in Indiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 24m per day | ▼ 40% State avg: 40m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 0m per day | ▲ 30% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 46m per day | ▲ 66% State avg: 2h 16m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 16m per day | ▲ 63% State avg: 3h 14m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 100% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 21m per day | ▼ 22% State avg: 27m per day · National avg: 29m per day |
Higher than the Indiana average: 68.1%The Restoracy of Carmel is legally operated by Major Hospital, and administrated by Ryan Levengood.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 107 | 36 | This facility has 197% more total deficiencies than a typical Indiana nursing home (107 vs. IN avg 36).↑ 197% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 26.8 | 9 | This facility has 198% more deficiencies per year than a typical Indiana nursing home (26.8 vs. IN avg 9).↑ 198% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4 | 1.9 | This facility has 111% more deficiencies per inspection than a typical Indiana nursing home (4 vs. IN avg 1.9).↑ 111% worse |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 27 | 19 | This facility has 42% more total visits than a typical Indiana nursing home (27 vs. IN avg 19).↑ 42% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 11 | 7 | This facility has 57% more inspections with deficiencies than a typical Indiana nursing home (11 vs. IN avg 7).↑ 57% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 41% | 37% | This facility has 4 percentage points higher inspection deficiency rate than a typical Indiana nursing home (41% vs. IN avg 37%).↑ 4% worse |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 17 | 13 | This facility has 31% more inspections than a typical Indiana nursing home (17 vs. IN avg 13).↑ 31% worse |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 6 | 5 | This facility has 20% more total complaints than a typical Indiana nursing home (6 vs. IN avg 5).↑ 20% worse |
|
Complaints per year
Average complaints per year since 2022.
| 1.5 | 1.3 | This facility has 15% more complaints per year than a typical Indiana nursing home (1.5 vs. IN avg 1.3).↑ 15% worse |
|
Complaint visits
On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.
| 17 | 8 | This facility has 113% more complaint visits than a typical Indiana nursing home (17 vs. IN avg 8).↑ 113% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 26, 2025, found no deficiencies related to the complaint investigated. Earlier inspections showed a pattern of deficiencies primarily involving emergency preparedness, life safety code compliance, and resident care practices such as medication administration and infection control. Several complaint investigations were substantiated, including issues with improper transfer techniques causing injury, incomplete documentation, and failure to ensure resident safety and supervision. Enforcement actions included termination of a CNA for misappropriation of residents’ credit cards, but fines or license suspensions were not listed in the available reports. The facility’s inspection history shows some improvement in life safety and emergency preparedness compliance in the most recent surveys following prior citations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsIndiana average 6
Last Health inspection on Feb 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
38 of 44 citations resulted from standard inspections; 5 of 44 resulted from complaint investigations; and 1 of 44 came from combined inspections (standard and complaint).
900% worse than Indiana averageIndiana average: 0.2
100% better than Indiana averageIndiana average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
2957043% better than Indiana average
14% better than Indiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.3 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,584 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 75 | 52 | 127 | 22,454 | 92 | 100% | 8.8 |
| Licensed Practical Nurse | 18 | 16 | 34 | 5,099 | 92 | 100% | 10.3 |
| Registered Nurse | 10 | 1 | 11 | 2,698 | 92 | 100% | 9.4 |
| Medication Aide/Technician | 6 | 9 | 15 | 2,370 | 90 | 98% | 9.2 |
| Physical Therapy Assistant | 0 | 4 | 4 | 1,345 | 75 | 82% | 7 |
| RN Director of Nursing | 2 | 0 | 2 | 1,056 | 66 | 72% | 8 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 927 | 68 | 74% | 7.1 |
| Administrator | 2 | 0 | 2 | 528 | 66 | 72% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 528 | 67 | 73% | 7.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Qualified Social Worker | 0 | 3 | 3 | 364 | 62 | 67% | 5.9 |
| Dietitian | 1 | 0 | 1 | 47 | 12 | 13% | 3.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 32 | 10 | 11% | 3.2 |
| Medical Director | 0 | 1 | 1 | 20 | 15 | 16% | 1.3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.7
41% better than Indiana averageIndiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
25% better than Indiana averageIndiana average: 17.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
4.4%
63% better than Indiana averageIndiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
5.5%
62% better than Indiana averageIndiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
16% worse than Indiana averageIndiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
2.9%
26% better than Indiana averageIndiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
5.1%
18% worse than Indiana averageIndiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
0.9%
30% better than Indiana averageIndiana average: 1.2%
Percent of long-stay residents who lose too much weight
5.5%
In line with Indiana averageIndiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
59.0%
144% worse than Indiana averageIndiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
10.6%
15% better than Indiana averageIndiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
7% better than Indiana averageIndiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Indiana averageIndiana average: 95.4%
Number of hospitalizations per 1,000 long-stay resident days.
1.49
7% better than Indiana averageIndiana average: 1.60
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.91
29% worse than Indiana averageIndiana average: 1.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
22% better than Indiana averageIndiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Indiana averageIndiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
24% better than Indiana averageIndiana average: 79.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.1%
8% worse than Indiana averageIndiana average: 22.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.8%
In line with Indiana averageIndiana average: 10.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Indiana averageIndiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
56.7%
6% better than Indiana averageIndiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
57.7%
14% better than Indiana averageIndiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
33% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
70Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Conducts clinical research trials to develop and test new treatments
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Restoracy of Carmel based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #144 / 290Payroll — State benchmarkedThis home is ranked 144th out of 290 homes in Indiana. Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Ryan Levengood serves as the Executive Director at The Restoracy of Carmel, leading the community with a focus on creating a small home environment tailored for seniors with memory loss. He is dedicated to easing transitions and restoring familiar, comforting experiences in a safe and supportive setting.
0.8 miles from city center
Estimated distance in miles from Carmel's city center to The Restoracy of Carmel's address, calculated via Google Maps.
— 5.93 miles to nearest hospital (Ascension St. Vincent Hospital - Indianapolis)
Add your location
The Restoracy of Carmel is located in Carmel, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| The Barrington of Carmel |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Carmel | 154 | 71.4% | +3% | 9.22 | -61% | +168% | $0 | 5 | 2.5 | - | 110 | A+ | 39 | Bhi Retirement Communities Inc | $17.3M | $7.5M | 43.1% | 155817 | ||||
| The Restoracy of Carmel |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Carmel (Carmel Arts & Design District) | 72 | 94.4% | +36% | 4.61 | -46% | +34% | $79.7k | 44 | 6.3 | 2 | 69 | A+ | 77 | Euson Lindsay Legacy, LLC | $10.5M | $5.3M | 50.6% | 155846 | ||||
| Bridgewater Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Carmel (Carey Road) | 120 | 85.0% | +22% | 3.52 | +8% | +2% | $0 | 23 | 5.8 | - | 103 | F | 49 | Carey Mgt Co LLC | $16.1M | $7.5M | 46.5% | 155790 | ||||
| Wellbrooke of Carmel |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Carmel | 119 | 46.2% | -33% | 3.22 | -27% | -6% | $15.6k | 36 | 4.0 | 2 | 53 | - | 48 | Board Of Trustees Of The Flavius J Witham Memorial | $11.2M | $6.2M | 55.4% | 155833 | ||||
| Carmel Health & Living Community |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Carmel (Newark Village) | 188 | 75.5% | +9% | 3.73 | +22% | +8% | $0 | 33 | 4.1 | 1 | 142 | A+ | 78 | Cardon Management Company LLC | $24.8M | $10.7M | 43.2% | 155181 |
The Restoracy of Carmel is in the Carmel Arts & Design District neighborhood of Carmel.
Chelsea Knox is the Director of Nursing at The Restoracy of Carmel.
The legal owner and operator of The Restoracy of Carmel is Major Hospital.
The Restoracy of Carmel has a walk score of 77. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to IN state health department records, The Restoracy of Carmel's license number is 25-013753-1.
According to IN state health department records, The Restoracy of Carmel's license expires on December 31, 2025.
The Restoracy of Carmel's occupancy is 94%.
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