Retirement Home

The Terraces of Phoenix

Retirement Home

The Terraces of Phoenix

7550 N 16th St, Phoenix, AZ 85020 View map
Overview of The Terraces of Phoenix

The Terraces of Phoenix is known for its small-town feel which is essential in making residents feel welcomed and comfortable. The Terraces of Phoenix strives to be a place of growth where seniors are encouraged to be themselves and create new memories. It’s been recognized as a senior living community that has peaked to the highest national standard of exceptional senior care. They have been awarded as the Best Continuing Care Retirement Community by the U.S. News & World Report as well as been recognized as a Successful Aging Certified Center. The Terraces of Phoenix is a safe and secure continuing retirement community that ensures seniors and their families the best of the best senior care. 

Life at the Terraces of Phoenix is built on a vibrant lifestyle. From their dining experience that provides delicious meals created by an executive chef; wellness programs planned for those who want to stay active with social, intellectual, and cultural opportunities found in their yoga and dance classes, and water aerobics. Other community amenities include bistro, fitness center, putting green, and swimming pool– to name a few. Spending your golden years in Phoenix is an ideal place for those who want a sunny weather all-year round and have a lot of elderly-friendly cultural hub. 

(602) 371-4100

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Arizona average: 3.5/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Arizona average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
Arizona average: 3.5/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Arizona average: 4.6/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
5h 17m per day

This home provides 26% more nursing time per resident than the Arizona average.

Arizona average: 4h 11m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 64

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Arizona average
Occupancy rate 65.4%
Residents per day (avg) 40
Occupancy rate
65.4%
Residents per day (avg)
40

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

41% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

58% of new residents, often for short stays.

Typical stay 1 years

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Voluntary non-profit community
Home revenue
$30.4M
Operating deficit
-$2.2M
Voluntary non-profit community
Home revenue
$30,403,447.00
Operating deficit
$-2,198,665.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.6M
34.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$22.0M
Total costs $32.6M
Bed community size
64-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 62 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
65%
In line with Arizona average
Occupied beds
42 / 64
Average residents 84 per day

License details

Facility type
Nursing Care Institution
Status Active
Expiration October 31, 2026

Additional licensing details

License number: NCI-232
CMS Certification Number: 35003
Qualification: Health Care

Ownership & operating entity

The Terraces of Phoenix is legally operated by The Terraces Of Phoenix, and administrated by Kordell Erickson.

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 681 - 1,521 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 2-story

Dining services icon
Dining services icon

Dining Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at The Terraces of Phoenix

Independent Living Assisted Living Memory Care
Contact The Terraces of Phoenix

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
A Highest rating

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

15 visits/inspections

12 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

12 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Latest inspection

Date:April 24, 2025
Type:Complaint
Results:No deficiencies

26 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Arizona average: 12 violations

25 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for The Terraces of Phoenix

The most recent inspection on April 24, 2025, was a complaint investigation with no deficiencies cited. Earlier inspections showed a pattern of deficiencies primarily related to care planning, administration, infection control, abuse reporting, and life safety issues such as electrical systems and door safety. Complaint investigations were mostly unsubstantiated, except for one in August 2024 that cited deficiencies concerning abuse reporting and resident protection. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The inspection history suggests some improvement over time, with recent surveys showing fewer or no deficiencies compared to earlier reports.

Health Inspection History

Inspections
Total health inspections 5

Arizona average 6.3


Last Health inspection on Jun 2025

Total health citations 13
Citations per inspection
2.6

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

7 of 13 citations resulted from standard inspections; and 6 of 13 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Arizona average

Arizona average: 0.1


Serious Health citations More info 0
100% better than Arizona average

Arizona average: 0.6

0 critical citations More info Arizona average: 0.1

0 serious citations More info Arizona average: 0.6

13 moderate citations More info Arizona average: 22.3

0 minor citations More info Arizona average: 0.2
Citations history (last 3 years)
Quality of Care moderate citation Jun 13, 2025
Corrected

Abuse/Neglect moderate citation Aug 10, 2024
Corrected

Abuse/Neglect moderate citation Aug 10, 2024
Corrected

Infection Control moderate citation May 31, 2024
Corrected

Compare Retirement Homes around Phoenix

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
The Terraces of Phoenix
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Phoenix (Camelback East Village)
498
Yes
-
62
1 Bed / 2 Bed
Beatitudes Campus
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Home Care

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Phoenix (Beatitudes Campus)
201
No
-
66
1 Bed / 2 Bed
The Retreat at Alameda
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Phoenix (Alameda Business Park)
104
No
C+
27
1 Bed / 2 Bed
Mountain Park Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Phoenix (Ahwatukee Foothills Village)
86
No
-
44
1 Bed / 2 Bed
LifeStream at North Phoenix
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Phoenix (Paradise Valley Village)
-
Yes
-
47
1 Bed / 2 Bed

Places of interest near The Terraces of Phoenix

Address 10.5 miles from city center — 2.04 miles to nearest hospital (HonorHealth John C. Lincoln Medical Center)

Address 7550 N 16th St, Phoenix, AZ 85020

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

98
Total Staff
73
Employees
25
Contractors
23,101
Total Hours (Quarter)
34
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse108.2 No
Licensed Practical Nurse168.1 No
Certified Nursing Assistant377.1 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
64 staff
7.5hs shift avg
Physicians & Practitioners
4 staff
8.3hs shift avg
Therapy Services
23 staff
5.9hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
5.2hs shift avg
Dietary Services
2 staff
7.4hs shift avg
Other Services
2 staff
8.1hs shift avg
Contractor Analysis
11.5%
of total hours from contractors
2,646 contractor hours this quarter
Occupational Therapy Assistant: 1 Physical Therapy Aide: 4 Physical Therapy Assistant: 3 Respiratory Therapy Technician: 7 Speech Language Pathologist: 8 Qualified Social Worker: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant370379,12091100%7.1
Licensed Practical Nurse160163,92791100%8.1
Registered Nurse100103,25891100%8.2
Clinical Nurse Specialist3031,4467582%8.3
Dental Services Staff2027606673%8.1
Respiratory Therapy Technician0777127684%6.5
Speech Language Pathologist0885836369%6.5
Physical Therapy Assistant0335146875%7.3
Administrator1015126470%8
Nurse Practitioner1014966268%8
Physical Therapy Aide0444946369%6.3
RN Director of Nursing1014795459%8.9
Dietitian2024596268%7.4
Qualified Social Worker0223145965%5.2
Occupational Therapy Assistant011284549%0.6

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
45 residents
Residents by payment source
Medicare
20 residents (44.4%)
Medicaid
8 residents (17.8%)
Private pay or other
17 residents (37.8%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.0
32% worse than Arizona average

Arizona average: 7.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 24.8
54% worse than Arizona average

Arizona average: 16.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 23.6%
110% worse than Arizona average

Arizona average: 11.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.9%
24% worse than Arizona average

Arizona average: 20.8%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.3%
9% worse than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 9.2%
82% worse than Arizona average

Arizona average: 5.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 4.6%
243% worse than Arizona average

Arizona average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.8%
11% better than Arizona average

Arizona average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Arizona average

Arizona average: 4.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 8.1%
22% better than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 97.7%
In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 91.3%
In line with Arizona average

Arizona average: 94.6%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 97.0%
6% better than Arizona average

Arizona average: 91.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.5%
47% worse than Arizona average

Arizona average: 1.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 92.4%
6% better than Arizona average

Arizona average: 87.3%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $3K
90% lower than Arizona average

Arizona average: $30K

Number of fines 1
40% fewer fines than Arizona average

Arizona average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Arizona average

Arizona average: 0.1

Fines amount comparison
Fines amount comparison
This facility $3K
Arizona average $30K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 6, 2023
$3K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Arizona Seniors

Get financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

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