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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Terraces of Phoenix is known for its small-town feel which is essential in making residents feel welcomed and comfortable. The Terraces of Phoenix strives to be a place of growth where seniors are encouraged to be themselves and create new memories. It’s been recognized as a senior living community that has peaked to the highest national standard of exceptional senior care. They have been awarded as the Best Continuing Care Retirement Community by the U.S. News & World Report as well as been recognized as a Successful Aging Certified Center. The Terraces of Phoenix is a safe and secure continuing retirement community that ensures seniors and their families the best of the best senior care.
Life at the Terraces of Phoenix is built on a vibrant lifestyle. From their dining experience that provides delicious meals created by an executive chef; wellness programs planned for those who want to stay active with social, intellectual, and cultural opportunities found in their yoga and dance classes, and water aerobics. Other community amenities include bistro, fitness center, putting green, and swimming pool– to name a few. Spending your golden years in Phoenix is an ideal place for those who want a sunny weather all-year round and have a lot of elderly-friendly cultural hub.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 9th out of 72 homes in Arizona. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 13m per day | ▲ 70% State avg: 43m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 15m per day | ▲ 21% State avg: 1h 2m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 25m per day | ■ Avg State avg: 2h 22m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 26m per day | ▲ 23% State avg: 3h 37m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 9m per day | ▲ 50% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 40m per day | ▲ 29% State avg: 31m per day · National avg: 28m per day |
Lower than the Arizona average: 72.7%The Terraces of Phoenix is legally operated by The Terraces Of Phoenix, and administrated by Kordell Erickson.
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Arizona state average. See the nursing homes benchmark below for the typical Arizona score; higher is better.
Below the Arizona average for nursing homes.
Arizona nursing homes benchmark: C 75/100
Inspection score: 60 out of 100. Letter grade D-. Below the Arizona average for nursing homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 38 | 9 | This facility has 322% more total deficiencies than a typical Arizona nursing home (38 vs. AZ avg 9).↑ 322% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 9.5 | 2.3 | This facility has 313% more deficiencies per year than a typical Arizona nursing home (9.5 vs. AZ avg 2.3).↑ 313% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.5 | 1.8 | This facility has 39% more deficiencies per inspection than a typical Arizona nursing home (2.5 vs. AZ avg 1.8).↑ 39% worse |
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 1 | 1 | This facility has enforcement actions in line with the Arizona average (1 vs. AZ avg 1).— At avg |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 15 | 5 | This facility has 200% more total inspections than a typical Arizona nursing home (15 vs. AZ avg 5).↑ 200% worse |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 12 | 6 | This facility has 100% more total complaints than a typical Arizona nursing home (12 vs. AZ avg 6).↑ 100% worse |
|
Complaints per year
Average complaints per year since 2022.
| 3 | 1.5 | This facility has 100% more complaints per year than a typical Arizona nursing home (3 vs. AZ avg 1.5).↑ 100% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with recurring deficiencies mostly in care planning, infection control, and abuse reporting. The most recent inspection on April 24, 2025, found no deficiencies, but prior surveys cited 4 abuse-related deficiencies in August 2024 and 10 deficiencies in May 2024 involving administration, care plans, and infection control. Complaint investigations since late 2023 have mostly found no deficiencies, indicating some improvement but ongoing challenges in key areas.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsArizona average 6.3
Last Health inspection on Jun 2025
Arizona average 23.2
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 13 citations resulted from standard inspections; and 6 of 13 resulted from complaint investigations.
100% better than Arizona averageArizona average: 0.1
100% better than Arizona averageArizona average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
31% better than Arizona average
11% worse than Arizona average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,918 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 38 | 0 | 38 | 11,212 | 92 | 100% | 7.4 |
| Licensed Practical Nurse | 17 | 0 | 17 | 5,007 | 92 | 100% | 8.5 |
| Registered Nurse | 12 | 0 | 12 | 4,003 | 92 | 100% | 8.7 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,249 | 74 | 80% | 7.7 |
| Dental Services Staff | 4 | 0 | 4 | 820 | 66 | 72% | 7.9 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 807 | 78 | 85% | 6.5 |
| Speech Language Pathologist | 0 | 5 | 5 | 765 | 86 | 93% | 5.7 |
| Physical Therapy Aide | 0 | 3 | 3 | 534 | 71 | 77% | 6.5 |
| Physical Therapy Assistant | 0 | 2 | 2 | 523 | 73 | 79% | 6.6 |
| RN Director of Nursing | 1 | 0 | 1 | 517 | 55 | 60% | 9.4 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Administrator | 2 | 0 | 2 | 408 | 51 | 55% | 8 |
| Dietitian | 5 | 0 | 5 | 314 | 40 | 43% | 7.3 |
| Qualified Social Worker | 0 | 3 | 3 | 248 | 55 | 60% | 4.5 |
| Other Dietary Services Staff | 1 | 0 | 1 | 214 | 28 | 30% | 7.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 41 | 39 | 42% | 1.1 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
90% lower than Arizona averageArizona average: $30K
40% fewer fines than Arizona averageArizona average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Arizona averageArizona average: 0.1
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.0
32% worse than Arizona averageArizona average: 7.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.8
54% worse than Arizona averageArizona average: 16.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
23.6%
110% worse than Arizona averageArizona average: 11.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.9%
24% worse than Arizona averageArizona average: 20.8%
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
9% worse than Arizona averageArizona average: 2.1%
Percent of long-stay high risk residents with pressure ulcers
9.2%
82% worse than Arizona averageArizona average: 5.1%
Percent of long-stay residents with a urinary tract infection
4.6%
243% worse than Arizona averageArizona average: 1.3%
Percent of long-stay residents who lose too much weight
4.8%
11% better than Arizona averageArizona average: 5.4%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arizona averageArizona average: 4.5%
Percent of long-stay residents who received an antipsychotic medication
8.1%
22% better than Arizona averageArizona average: 10.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.7%
In line with Arizona averageArizona average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
In line with Arizona averageArizona average: 94.6%
Number of hospitalizations per 1,000 long-stay resident days.
2.47
47% worse than Arizona averageArizona average: 1.68
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.08
27% better than Arizona averageArizona average: 1.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
6% better than Arizona averageArizona average: 91.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
47% worse than Arizona averageArizona average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
6% better than Arizona averageArizona average: 87.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.8%
11% better than Arizona averageArizona average: 24.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.7%
9% worse than Arizona averageArizona average: 10.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
27% better than Arizona averageArizona average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
62.4%
16% better than Arizona averageArizona average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
69.9%
38% better than Arizona averageArizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
41% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
1% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
45Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Terraces of Phoenix based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #10 / 80Payroll — State benchmarkedThis home is ranked 10th out of 80 homes in Arizona. Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Pets Allowed
Room Sizes: 681 - 1,521 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: 2-story
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
10.5 miles from city center
Estimated distance in miles from Phoenix's city center to The Terraces of Phoenix's address, calculated via Google Maps.
— 2.04 miles to nearest hospital (HonorHealth John C. Lincoln Medical Center)
Add your location
The Terraces of Phoenix is located in Phoenix, Arizona.
Here are the financial assistance programs available to residents in Arizona.
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
| Acacia Health Center at Sagewood |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Desert Ridge West) | 156 | 48.1% | -34% | 5.51 | +50% | +36% | $0 | 3 | 3.0 | - | 73 | A+ | 15 | Lcs Desert Ridge LLC | $63.2M | $21.5M | 34% | 35279 | ||||
| The Terraces of Phoenix |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Camelback East Village) | 64 | 67.2% | -8% | 5.29 | +13% | +30% | $3.2k | 13 | 2.6 | - | 40 | - | 62 | Humangood Arizona Inc | $30.4M | $13.4M | 43.9% | 35003 | ||||
| Desert Terrace Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Encanto Village) | 108 | 75.9% | +4% | 3.90 | -22% | -4% | $0 | 24 | 3.4 | - | 82 | C+ | 67 | Bandera Healthcare LLC | $10.3M | $6.5M | 62.8% | 35014 | ||||
| Phoenix Mountain Post-Acute |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Paradise Valley Village) | 130 | 80.0% | +10% | 3.62 | -4% | -11% | $8.0k | 30 | 5.0 | 2 | 104 | A+ | 67 | Phoenix Mountain Post Acute | $15.8M | $9.1M | 57.5% | 35072 | ||||
| Haven Health Sky Harbor |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Montezuma Heights) | 120 | 66.7% | -8% | 2.89 | -25% | -29% | $43.6k | 46 | 4.2 | 1 | 80 | - | 60 | Brigham Curran | $7.7M | $4.2M | 54.7% | 35290 |
The Terraces of Phoenix is in the Camelback East Village neighborhood of Phoenix.
The legal owner and operator of The Terraces of Phoenix is Humangood Arizona, Inc.
The Terraces of Phoenix has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to AZ state health department records, The Terraces of Phoenix's license number is NCI-232.
According to AZ state health department records, The Terraces of Phoenix's license expires on October 31, 2026.
The Terraces of Phoenix's occupancy is 67%.
Kordell Erickson is the administrator of The Terraces of Phoenix.
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