Occupancy rate
91%
In line with Texas averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home in San Antonio
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Village at Incarnate Word
Nursing Home in San Antonio
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Village at Incarnate Word
The Village at Incarnate Word is a senior living community in San Antonio, Texas, established by the Sisters of Charity of the Incarnate Word. It offers a range of services including Independent Living, Assisted Living, Memory Care, and Nursing & Rehabilitation. The community is dedicated to providing compassionate care and a spiritually enriched environment for seniors.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
42
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
90.5%
Residents per day (avg)
55
Occupancy rate
90.5%
Residents per day (avg)
55
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
47% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
49% of new residents, often for short stays.
Typical stay
8 - 9 months
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
1 years
Finances and operations
Voluntary non-profit community
Home revenue
$20.9M
Surplus of revenue
$1.7M
Voluntary non-profit community
Home revenue
$20.9M
Surplus of revenue
$1.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.2M
42-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
7 years in operation
An established community with some operational experience and growing routines.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Texas averageOccupied beds
38 / 42
Average residents
75 per day
Facility TypeType A
StatusLicensed
CountyBEXAR
License NumberAL-A 145002, AL-B 149279, ALZ Certificate 104401, Nursing 145003, HCSSA 011872
CMS Certification Number676498
AwardsVoted #1 Best Senior Living in San Antonio Three Years in a Row! 2025, 2024, and 2023 MySA San Antonio Express News Readers Choice Awards Winners.
Owner NameINCARNATE WORD RETIREMENT COMMUNITY INC
Staffing
Key information about the people who lead and staff this community.
ContactPaul Harrison
Accept Medicare
Rehabilitation Services
Respite Care
Skilled Nursing
24-Hour Staffing
Nursing & Rehabilitation
Minimum Age55
ActivitiesVarious activities and classes available for residents.
Specific ProgramsEmployment Opportunities, Volunteer Opportunities, Living at the Village, Independent Living, Assisted Living, Memory Care, Nursing & Rehabilitation, Virtual Tour, Spiritual Life, In-Home Care Services
Religious ServicesYes
Volunteer ProgramsYes
Food DescriptionDining options available with a focus on quality and variety.
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Results
1 with citations
0 without citations
Texas average: 1 inspection with citations
1 total citation
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Texas average: 6 citations
0
enforcement actions
No actions on recordPenalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
Texas average: 1 enforcement action
Health Inspection History
Inspections
Total health inspections
3
Texas average 7.4
Last Health inspection on May 2025
Total health citations
13
Texas average 25.9
Citations per inspection
4.33
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 13 citations resulted from standard inspections; 1 of 13 resulted from complaint investigations; and 4 of 13 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
0 critical citations
0 serious citations
13 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 16, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 16, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 27, 2024
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 27, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 27, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 27, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 27, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 27, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around San Antonio The information below is reported by the Texas Health and Human Services Commission.
Filter by care type
The Village at Incarnate Word
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
San Antonio
60
90.5%
+43%
4.38
+21%
0
13
4.3
0
55
A+
-
Incarnate Word Retirement Community, Inc.
$7.6M
$7.5M
99%
676498
Blue Skies of Texas East
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
San Antonio (Valley High North)
80
68.3%
+8%
6.51
+79%
2
31
3.1
2
46
-
47
Air Force Village Inc
$15.2M
$4.6M
30%
676041
Brookdale Hamilton Wolfe
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
San Antonio
32
-
-
-
-
0
0
0.0
0
-
-
-
-
-
-
-
-
Desert Sands Assisted Living LLC
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
San Antonio
42
-
-
-
-
0
0
0.0
0
-
-
-
-
-
-
-
-
Discovery Village Stone Oak
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
San Antonio
125
-
-
-
-
0
0
0.0
0
-
-
-
-
-
-
-
-
Places of interest near The Village at Incarnate Word
514.3 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
114
Employees
70
Contractors
44
Staff to resident ratio
2.28:1
51% better than Texas averageTexas average ratio: 1.51:1
Avg staff/day
36
Average shift
7.2 hours
11% worse than Texas averageTexas average: 8.1 hours
Total staff hours (quarter)
23,443
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
3
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
23
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
52
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
11.8%
2,762 contractor hours this quarter
Certified Nursing Assistant: 18
Licensed Practical Nurse: 8
Respiratory Therapy Technician: 4
Speech Language Pathologist: 3
Qualified Social Worker: 3
Physical Therapy Aide: 2
Physical Therapy Assistant: 2
Medication Aide/Technician: 1
Occupational Therapy Assistant: 1
Medical Director: 1
Occupational Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 34 | 18 | 52 | 10,358 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 15 | 8 | 23 | 4,106 | 91 | 100% | 8.4 |
| Medication Aide/Technician | 11 | 1 | 12 | 2,824 | 91 | 100% | 8.3 |
| RN Director of Nursing | 2 | 0 | 2 | 920 | 62 | 68% | 7.7 |
| Registered Nurse | 3 | 0 | 3 | 784 | 74 | 81% | 7.8 |
| Speech Language Pathologist | 0 | 3 | 3 | 643 | 68 | 75% | 3.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 521 | 53 | 58% | 9.8 |
| Physical Therapy Aide | 0 | 2 | 2 | 505 | 65 | 71% | 4.1 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 473 | 63 | 69% | 7.5 |
| Dietitian | 1 | 0 | 1 | 447 | 58 | 64% | 7.7 |
| Qualified Social Worker | 0 | 3 | 3 | 376 | 64 | 70% | 5.3 |
| Physical Therapy Assistant | 0 | 2 | 2 | 302 | 66 | 73% | 4.6 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 73 | 41 | 45% | 1.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 54 | 16 | 18% | 3.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 37 | 3 | 3% | 12.2 |
| Medical Director | 0 | 1 | 1 | 30 | 12 | 13% | 2.5 |
52 Certified Nursing Assistant
% of Days
100%
23 Licensed Practical Nurse
% of Days
100%
12 Medication Aide/Technician
% of Days
100%
2 RN Director of Nursing
% of Days
68%
3 Registered Nurse
% of Days
81%
3 Speech Language Pathologist
% of Days
75%
1 Mental Health Service Worker
% of Days
58%
2 Physical Therapy Aide
% of Days
71%
1 Nurse Practitioner
% of Days
68%
1 Clinical Nurse Specialist
% of Days
68%
1 Administrator
% of Days
69%
1 Dietitian
% of Days
64%
3 Qualified Social Worker
% of Days
70%
2 Physical Therapy Assistant
% of Days
73%
4 Respiratory Therapy Technician
% of Days
45%
1 Occupational Therapy Aide
% of Days
18%
1 Occupational Therapy Assistant
% of Days
3%
1 Medical Director
% of Days
13%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
50 residents
Residents by payment source
Medicare
6 residents (12%)
Medicaid
5 residents (10%)
Private pay or other
39 residents (78%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.2
88% worse than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.9
118% worse than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
32.6%
Percent of long-stay residents whose need for help with daily activities has increased
32.6%
102% worse than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
36.9%
Percent of long-stay residents whose ability to move independently worsened
36.9%
127% worse than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.2%
125% worse than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
30% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.3%
Percent of long-stay high risk residents with pressure ulcers
4.3%
In line with Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.1%
Percent of long-stay residents with a urinary tract infection
4.1%
405% worse than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.8%
Percent of long-stay residents who lose too much weight
4.8%
39% worse than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.3%
Percent of long-stay residents who have depressive symptoms
2.3%
18% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
6.4%
Percent of long-stay residents who received an antipsychotic medication
6.4%
18% better than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.9%
7% worse than Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
10% worse than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.4%
10% worse than Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Village at Incarnate Word based on CMS SNF Cost Reports.
Occupancy Rate
90.5%
↑ 0.4pp vs 2023
Net Income
$1.7M
↑ ~$320.9K vs 2023
Total Payroll
$8.5M
↑ ~$53.9K vs 2023
Profit Margin
22.3%
↑ 2.8pp vs 2023
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