Occupancy rate
91%
In line with Texas averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Nursing Home
The Village at Incarnate Word
The Village at Incarnate Word is a senior living community in San Antonio, Texas, established by the Sisters of Charity of the Incarnate Word. It offers a range of services including Independent Living, Assisted Living, Memory Care, and Nursing & Rehabilitation. The community is dedicated to providing compassionate care and a spiritually enriched environment for seniors.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
42
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
90.5%
Residents per day (avg)
55
Occupancy rate
90.5%
Residents per day (avg)
55
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
47% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
49% of new residents, often for short stays.
Typical stay
8 - 9 months
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
1 years
Finances and operations
Voluntary non-profit community
Home revenue
$20.9M
Surplus of revenue
$1.7M
Voluntary non-profit community
Home revenue
$20,902,330.00
Surplus of revenue
$1,689,220.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.2M
42-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
7 years in operation
An established community with some operational experience and growing routines.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Texas averageOccupied beds
38 / 42
Average residents
75 per day
License details
Facility type
Type A
Status
Licensed
Licensed
County:
BEXAR
Additional licensing details
License number:
AL-A 145002, AL-B 149279, ALZ Certificate 104401, Nursing 145003, HCSSA 011872
CMS Certification Number:
676498
Awards:
Voted #1 Best Senior Living in San Antonio Three Years in a Row! 2025, 2024, and 2023 MySA San Antonio Express News Readers Choice Awards Winners.
Ownership & operating entity
Owner name:
INCARNATE WORD RETIREMENT COMMUNITY INC
Safety & Compliance
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Paul Harrison
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
All Levels of Care
Additional Policies & Features
Minimum Age:
55
Programs & Activities
Activities
Various activities and classes available for residents.
Specific Programs
Employment Opportunities, Volunteer Opportunities, Living at the Village, Independent Living, Assisted Living, Memory Care, Nursing & Rehabilitation, Virtual Tour, Spiritual Life, In-Home Care Services
Religious Services
Yes
Volunteer Programs
Yes
Pricing & Financial Information
Dining & Nutrition
Food Description
Dining options available with a focus on quality and variety.
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Results
1 with citations
0 without citations
Texas average: 1 inspection with citations
1 total citation
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Texas average: 6 citations
0 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
Texas average: 1 enforcement action
Health Inspection History
Inspections
Total health inspections
3
Texas average 7.4
Last Health inspection on May 2025
Total health citations
13
Citations per inspection
4.33
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 13 citations resulted from standard inspections; 1 of 13 resulted from complaint investigations; and 4 of 13 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
0 critical citations
0 serious citations
13 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
May 16, 2025
Corrected
Environmental moderate citation
Sep 27, 2024
Corrected
Infection Control moderate citation
Sep 27, 2024
Corrected
Nutrition moderate citation
Sep 27, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around San Antonio
The information below is reported by the Texas Health and Human Services Commission.
Legend Oaks West Rehab
+9%
+6%
+34%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
San Antonio (Far West Side)
124
-
24
BERTETTI HEALTHCARE, INC.
85.1%
$14,660,285.00
$6,880,084.00
46.9%
109.50
3.8564
1
11
1
+9%+6%+34%
The Village at Incarnate Word
-65%
+21%
+43%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
TX 78209
60
A+
-
INCARNATE WORD RETIREMENT COMMUNITY, INC.
90.5%
$7,573,839.00
$7,496,658.00
99%
55
4.3848
-
13
-
-65%+21%+43%
Lakeside Nursing and Rehabilitation Center
-3%
-6%
+33%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
San Antonio (Far West Side)
118
-
19
CRYSTAL LAKE HEALTHCARE, INC.
84.5%
$14,956,233.00
$6,190,471.00
41.4%
112.30
3.4176
1
24
3
-3%-6%+33%
Juniper Village at Lincoln Heights
+32%
+32%
-7%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
TX 78209
143
-
-
WEISER, TIFFANY
58.8%
$9,001,708.00
$3,781,873.00
42%
27
4.7792
1
18
1
+32%+32%-7%
Blue Skies of Texas East
+1%
+79%
+8%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
San Antonio (Valley High North)
80
-
47
AIR FORCE VILLAGE INC
68.3%
$15,242,760.00
$4,568,530.00
30%
45.70
6.5100
2
31
2
+1%+79%+8%
Legend Oaks West Rehab
Type of care:
SNF
AL
Community:
San Antonio (Far West Side)
Bed Count:
124
Operator:
BERTETTI HEALTHCARE, INC.
CCN:
676312
Occupancy:
85.1%
Home Revenue:
$14,660,285.00
Payroll Costs:
$6,880,084.00
Payroll %:
46.9%
Avg Residents/Day:
109.50
Overall Rating:
Adj Nurse Hours:
3.8564
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
11
Severe Citations:
1
RN share vs State Avg:
+9%
+9%
Staffing vs State Avg:
+6%
+6%
Occupancy vs State Avg:
+34%
+34%
The Village at Incarnate Word
Type of care:
SNF
AL
Community:
TX 78209
Bed Count:
60
Operator:
INCARNATE WORD RETIREMENT COMMUNITY, INC.
CCN:
676498
Occupancy:
90.5%
Home Revenue:
$7,573,839.00
Payroll Costs:
$7,496,658.00
Payroll %:
99%
Avg Residents/Day:
55
Overall Rating:
Adj Nurse Hours:
4.3848
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
13
RN share vs State Avg:
-65%
-65%
Staffing vs State Avg:
+21%
+21%
Occupancy vs State Avg:
+43%
+43%
Lakeside Nursing and Rehabilitation Center
Type of care:
SNF
AL
Community:
San Antonio (Far West Side)
Bed Count:
118
Operator:
CRYSTAL LAKE HEALTHCARE, INC.
CCN:
676325
Occupancy:
84.5%
Home Revenue:
$14,956,233.00
Payroll Costs:
$6,190,471.00
Payroll %:
41.4%
Avg Residents/Day:
112.30
Overall Rating:
Adj Nurse Hours:
3.4176
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
24
Severe Citations:
3
RN share vs State Avg:
-3%
-3%
Staffing vs State Avg:
-6%
-6%
Occupancy vs State Avg:
+33%
+33%
Juniper Village at Lincoln Heights
Type of care:
SNF
AL
Community:
TX 78209
Bed Count:
143
Operator:
WEISER, TIFFANY
CCN:
675542
Occupancy:
58.8%
Home Revenue:
$9,001,708.00
Payroll Costs:
$3,781,873.00
Payroll %:
42%
Avg Residents/Day:
27
Overall Rating:
Adj Nurse Hours:
4.7792
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
18
Severe Citations:
1
RN share vs State Avg:
+32%
+32%
Staffing vs State Avg:
+32%
+32%
Occupancy vs State Avg:
-7%
-7%
Blue Skies of Texas East
Type of care:
SNF
AL
Community:
San Antonio (Valley High North)
Bed Count:
80
Operator:
AIR FORCE VILLAGE INC
CCN:
676041
Occupancy:
68.3%
Home Revenue:
$15,242,760.00
Payroll Costs:
$4,568,530.00
Payroll %:
30%
Avg Residents/Day:
45.70
Overall Rating:
Adj Nurse Hours:
6.5100
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
31
Severe Citations:
2
RN share vs State Avg:
+1%
+1%
Staffing vs State Avg:
+79%
+79%
Occupancy vs State Avg:
+8%
+8%Places of interest near The Village at Incarnate Word
514.3 miles from city center
SAN ANTONIO, TX 78209
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
114
Total Staff
70
Employees
44
Contractors
23,443
Total Hours (Quarter)
36
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 3 | 7.8 | No |
| Licensed Practical Nurse | 23 | 8.4 | Yes |
| Certified Nursing Assistant | 52 | 7.4 | Yes |
Staff by Category
Administration ⓘ
2 staff
6.7hs shift avg
Nursing Staff ⓘ
92 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
2 staff
8hs shift avg
Therapy Services ⓘ
13 staff
3.6hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
5.3hs shift avg
Dietary Services ⓘ
1 staff
7.7hs shift avg
Other Services ⓘ
1 staff
9.8hs shift avg
Contractor Analysis
11.8%
of total hours from contractors
2,762 contractor hours this quarter
Certified Nursing Assistant: 18
Licensed Practical Nurse: 8
Speech Language Pathologist: 3
Qualified Social Worker: 3
Medication Aide/Technician: 1
Physical Therapy Aide: 2
Physical Therapy Assistant: 2
Occupational Therapy Assistant: 1
Respiratory Therapy Technician: 4
Medical Director: 1
Occupational Therapy Aide: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 34 | 18 | 52 | 10,358 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 15 | 8 | 23 | 4,106 | 91 | 100% | 8.4 |
| Medication Aide/Technician | 11 | 1 | 12 | 2,824 | 91 | 100% | 8.3 |
| RN Director of Nursing | 2 | 0 | 2 | 920 | 62 | 68% | 7.7 |
| Registered Nurse | 3 | 0 | 3 | 784 | 74 | 81% | 7.8 |
| Speech Language Pathologist | 0 | 3 | 3 | 643 | 68 | 75% | 3.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 521 | 53 | 58% | 9.8 |
| Physical Therapy Aide | 0 | 2 | 2 | 505 | 65 | 71% | 4.1 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 473 | 63 | 69% | 7.5 |
| Dietitian | 1 | 0 | 1 | 447 | 58 | 64% | 7.7 |
| Qualified Social Worker | 0 | 3 | 3 | 376 | 64 | 70% | 5.3 |
| Physical Therapy Assistant | 0 | 2 | 2 | 302 | 66 | 73% | 4.6 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 73 | 41 | 45% | 1.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 54 | 16 | 18% | 3.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 37 | 3 | 3% | 12.2 |
| Medical Director | 0 | 1 | 1 | 30 | 12 | 13% | 2.5 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
50 residents
Residents by payment source
Medicare
6 residents (12%)
Medicaid
5 residents (10%)
Private pay or other
39 residents (78%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.2
88% worse than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.9
118% worse than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
32.6%
Percent of long-stay residents whose need for help with daily activities has increased
32.6%
102% worse than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
36.9%
Percent of long-stay residents whose ability to move independently worsened
36.9%
127% worse than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.2%
125% worse than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
30% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.3%
Percent of long-stay high risk residents with pressure ulcers
4.3%
In line with Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.1%
Percent of long-stay residents with a urinary tract infection
4.1%
405% worse than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.8%
Percent of long-stay residents who lose too much weight
4.8%
39% worse than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.3%
Percent of long-stay residents who have depressive symptoms
2.3%
18% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
6.4%
Percent of long-stay residents who received an antipsychotic medication
6.4%
18% better than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.9%
7% worse than Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
10% worse than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.4%
10% worse than Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Village at Incarnate Word based on CMS SNF Cost Reports.
Occupancy Rate
90.5%
↑ 0.4pp vs 2023
Net Income
$1,689,220
↑ ~$321K vs 2023
Total Payroll
$8,511,840
↑ ~$54K vs 2023
Profit Margin
22.3%
↑ 2.8pp vs 2023
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