The Watermark at Cherry Hills
Memory Care & Assisted Living · Albuquerque, NM

The Watermark at Cherry Hills

Memory Care & Assisted Living · Albuquerque, NM

Overview of The Watermark at Cherry Hills

The Watermark at Cherry Hills provides unmatched care and commitment that reimagines retirement living. Expect elegance and a refined senior living experience that elevates the retirement experience. The vibrant independent, assisted, and memory care living home performs nothing less than exceptional service offered by its professional and compassionate staff. The Watermark community proudly provides care and commitment for senior members to thrive in Albuquerque’s luxury community.

The Watermark lifestyle satisfies each age’s wellness for a redefined senior living experience. Luxury accommodations extend to its personalized care plans, scheduled local transportation is available upon request, and a calendar of activities is given to each resident with a list of classes, outings, and other upcoming events– tai chi, yoga, creative arts, music lessons, and many more.

(505) 445-9200
Bed community size
131-bed community Rank #14 / 148Bed count — State benchmarkedThis home is ranked 14th out of 148 homes in New Mexico. Shows this facility's certified or reported bed count compared to other New Mexico SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
9 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 42 / 100 Rank #111 / 208Walk Score — State benchmarkedThis home is ranked 111th out of 208 homes in New Mexico. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New Mexico SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate
77%
Rank #76 / 119Occupancy rate — State benchmarkedThis home is ranked 76th out of 119 homes in New Mexico. Shows this facility's occupancy rate versus the New Mexico average, with its Statewide rank out of 119. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the New Mexico average: 78.9%
Occupied beds
101 / 131
Average occupied beds in New Mexico homes 82 beds

License Details

Facility TypeAssisted Living Facility
ExpirationFebruary 28, 2026
CountyBernalillo

Ownership & Operating Entity

The Watermark at Cherry Hills is legally operated by Shp Vi Albuquerque Llc, and administrated by Brooke Kohman.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactBrooke Kohman

Contact Information

Fax(505) 715-4851

Contact The Watermark at Cherry Hills

Inspection History

In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.

Since 2020 · 6 years of data 4 deficiencies

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the New Mexico state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. New Mexico state average
Overall vs. NM average 0 Worse No metrics in this bucket. 2 Better Metrics better than New Mexico average:
• Total deficiencies (87% below)
• Deficiencies per year (86% below)
Latest Inspection March 10, 2025 Complaint Investigation

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNM Averagevs. NM Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 430 This facility has 87% fewer total deficiencies than a typical New Mexico assisted living residence (4 vs. NM avg 30).↓ 87% better
Deficiencies per year Info Average deficiencies per year since 2020. 0.75 This facility has 86% fewer deficiencies per year than a typical New Mexico assisted living residence (0.7 vs. NM avg 5).↓ 86% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • March 10, 2025 complaint survey found understaffing during morning shifts, causing delayed assistance and failure to meet resident needs, including two-hour waits for two-person transfers.
  • March 2, 2021 complaint investigation cited neglect resulting in a resident's death from lack of oxygen and delayed emergency care, plus incomplete service plans and medication record errors.
  • Multiple COVID-19 infection prevention surveys from March 2020 through October 2020 found no deficiencies and confirmed compliance with state requirements.

What does this home offer?

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
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Transportation Services

Fitness and recreation icon
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Fitness and Recreation

Living Spaces & Floor Plans for The Watermark at Cherry Hills

The Watermark At Cherry Hills 1 Bed
The Watermark At Cherry Hills 1 Bed B
The Watermark At Cherry Hills 1 Bed C

Places of interest near The Watermark at Cherry Hills

Address 8.5 miles from city center Info Estimated distance in miles from Albuquerque's city center to The Watermark at Cherry Hills's address, calculated via Google Maps. — 0.99 miles to nearest hospital (Abq Pulmonary)

Calculate Travel Distance to The Watermark at Cherry Hills

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Financial Assistance for
Memory Care in New Mexico

The Watermark at Cherry Hills is located in Albuquerque, New Mexico.
Here are the financial assistance programs available to residents in New Mexico.

Get Financial aid guidance

Centennial Care Community Benefit

NM Medicaid Centennial Care

Age 65+ or disabled
General New Mexico resident, Medicaid- eligible, long-term care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple) (excludes home, car).
NM

Managed care model; rural outreach efforts.

Benefits
In-home care (5-7 hours/day, e.g., bathing, dressing) Respite care (up to 240 hours/year) Adult day care (~$65/day) Medical services

New Mexico Caregiver Support Program

NM NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)
General New Mexico resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NM

Limited slots; rural focus due to sparse population.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$65/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

New Mexico PACE (e.g., InnovAge New Mexico PACE)

Age 55+
General NM resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NM

Available in Bernalillo, Sandoval, Valencia Counties via InnovAge.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Older Americans Act (OAA) Services

New Mexico Older Americans Act Services

Age 60+
General NM resident (or spouse of any age); no income/asset limits.
Income Limits (2025) None; sliding scale fees may apply for some services.
Asset Limits Not assessed.
NM

Two AAAs (Albuquerque vs. Non-Metro); services vary by region.

Benefits
Meals (home-delivered or group, ~$5-$7/meal value) Transportation Homemaker services (~4 hours/week) Respite (5 days/year) Adult day care ($50/day)

Medicare Savings Program (MSP)

New Mexico Medicare Savings Program

Age 65+ or disabled
General NM resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits None in NM unique among states
NM

No asset test; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

New Mexico VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NM resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NM

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Property Tax Rebate for Seniors

New Mexico Property Tax Rebate

Age 65+
General NM resident, homeowner or renter, paid property taxes.
Income Limits (2025) ~$36,000/year individual, projected
Asset Limits Not assessed.
NM

Rebate up to $250-$500; annual application required.

Benefits
Tax rebate (~$250-$500/year) to offset housing costs

Compare Memory Care around Albuquerque

The information below is reported by the New Mexico Department of Health, Division of Health Improvement.

Filter by care type
The Woodmark at Uptown
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Albuquerque (Zuni)
144
Facility 144
NM AVG 69
Rank #6 / 148
No
77
Facility 77
NM AVG 43
Rank #18 / 208
1 Bed / 2 Bed
74.3%
Facility 74.3%
NM AVG 78.5%
Rank #78 / 115
-Ramon MelendezArhc Wmabqnm01 Trs LLC23
8
Facility 8
NM AVG 3.8
Rank #104 / 114
10
Facility 10
NM AVG 6.1
Rank #95 / 114
38
Facility 38
NM AVG 30
Rank #69 / 114
1.7
Facility 1.7
NM AVG 2.5
Rank #26 / 114
The Watermark at Cherry Hills
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Albuquerque (Jade Park)
131
Facility 131
NM AVG 69
Rank #14 / 148
No
42
Facility 42
NM AVG 43
Rank #111 / 208
1 Bed / 2 Bed
77.1%
Facility 77.1%
NM AVG 78.5%
Rank #73 / 115
A+Brooke KohmanShp Vi Albuquerque LLC13
2
Facility 2
NM AVG 3.8
Rank #33 / 114
2
Facility 2
NM AVG 6.1
Rank #14 / 114
4
Facility 4
NM AVG 30
Rank #9 / 114
0.3
Facility 0.3
NM AVG 2.5
Rank #3 / 114
MorningStar Assisted Living and Memory Care of Rio Ranch
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Rio Rancho (Golf Course Corridor)
94
Facility 94
NM AVG 69
Rank #47 / 148
Yes
16
Facility 16
NM AVG 43
Rank #163 / 208
1 Bed / 2 Bed-A+Patricia FarisAg-Cd Rio Rancho Owner, LLC-----
BeeHive Homes of Taylor Ranch
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Albuquerque (Taylor Ranch)
15
Facility 15
NM AVG 69
Rank #113 / 148
Yes
21
Facility 21
NM AVG 43
Rank #148 / 208
1 Bed / 2 Bed
86.7%
Facility 86.7%
NM AVG 78.5%
Rank #46 / 115
A+Evelyn NottinghamHamilton Management I, LLC4
0
Facility 0
NM AVG 3.8
Rank #1 / 114
2
Facility 2
NM AVG 6.1
Rank #14 / 114
7
Facility 7
NM AVG 30
Rank #16 / 114
1.8
Facility 1.8
NM AVG 2.5
Rank #31 / 114
BeeHive Homes of Albuquerque West
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Albuquerque (Taylor Ranch)
15
Facility 15
NM AVG 69
Rank #113 / 148
Yes
21
Facility 21
NM AVG 43
Rank #148 / 208
1 Bed / 2 Bed
93.3%
Facility 93.3%
NM AVG 78.5%
Rank #25 / 115
-Jess HowardR & G Healthcare Management, LLC12
2
Facility 2
NM AVG 3.8
Rank #33 / 114
3
Facility 3
NM AVG 6.1
Rank #31 / 114
7
Facility 7
NM AVG 30
Rank #16 / 114
0.6
Facility 0.6
NM AVG 2.5
Rank #10 / 114

Frequently Asked Questions about The Watermark at Cherry Hills

What neighborhood is The Watermark at Cherry Hills in?

The Watermark at Cherry Hills is in the Jade Park neighborhood of Albuquerque.

Who is the owner of The Watermark at Cherry Hills?

The legal owner and operator of The Watermark at Cherry Hills is Shp Vi Albuquerque Llc.

Is The Watermark at Cherry Hills in a walkable area?

The Watermark at Cherry Hills has a walk score of 42. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does The Watermark at Cherry Hills's license expire?

According to NM state health department records, The Watermark at Cherry Hills's license expires on February 28, 2026.

What is the occupancy rate at The Watermark at Cherry Hills?

The Watermark at Cherry Hills's occupancy is 77%.

What is the best email address for The Watermark at Cherry Hills?

The team at The Watermark at Cherry Hills can be reached at [email protected].

Who is the administrator of The Watermark at Cherry Hills?

Brooke Kohman is the administrator of The Watermark at Cherry Hills.

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