Occupancy rate
77%
Similar to the New Mexico average: 78.9%The Watermark at Cherry Hills
Memory Care & Assisted Living · Albuquerque, NM
The Watermark at Cherry Hills
Memory Care & Assisted Living · Albuquerque, NM
The Watermark at Cherry Hills provides unmatched care and commitment that reimagines retirement living. Expect elegance and a refined senior living experience that elevates the retirement experience. The vibrant independent, assisted, and memory care living home performs nothing less than exceptional service offered by its professional and compassionate staff. The Watermark community proudly provides care and commitment for senior members to thrive in Albuquerque’s luxury community.
The Watermark lifestyle satisfies each age’s wellness for a redefined senior living experience. Luxury accommodations extend to its personalized care plans, scheduled local transportation is available upon request, and a calendar of activities is given to each resident with a list of classes, outings, and other upcoming events– tai chi, yoga, creative arts, music lessons, and many more.
131-bed community
A larger shared setting that may offer more common spaces and organized community services.
9 years in operation
An established community with some operational experience and growing routines.
Walk Score: 42 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Occupancy
Similar to the New Mexico average: 78.9%Occupied beds
101 / 131
Average residents per home in New Mexico
82 per day
Facility TypeAssisted Living Facility
ExpirationFebruary 28, 2026
CountyBernalillo
The Watermark at Cherry Hills is legally operated by Shp Vi Albuquerque Llc, and administrated by Brooke Kohman.
Staffing
Key information about the people who lead and staff this community.
ContactBrooke Kohman
Email
[email protected]
Fax(505) 715-4851
What does this home offer?
Housing Options: 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at The Watermark at Cherry Hills
Memory Care
Assisted Living
Inspection History
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
Since 2020 · 6 years of data
4 deficiencies
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New Mexico state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. New Mexico state average
Overall vs. NM average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than New Mexico average:
• Total deficiencies (87% below)
• Deficiencies per year (86% below)
• Total deficiencies (87% below)
• Deficiencies per year (86% below)
Latest Inspection
March 10, 2025
Complaint Investigation
Deficiencies
| This Facility | NM Average | vs. NM Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 4 | 30 | This facility has 87% fewer total deficiencies than a typical New Mexico assisted living residence (4 vs. NM avg 30).↓ 87% better |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 0.7 | 5 | This facility has 86% fewer deficiencies per year than a typical New Mexico assisted living residence (0.7 vs. NM avg 5).↓ 86% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 10, 2025, found deficiencies related to insufficient direct care staffing during the morning shift, with substantiated complaints about delayed assistance for residents needing two-person transfers. Earlier inspections showed a mix of results, including a 2021 complaint investigation that cited deficiencies involving individual service plans, resident rights violations leading to neglect and a resident’s death, and incomplete medication records. Prior routine inspections, especially those focused on COVID-19 infection prevention in 2020, found no deficiencies. Complaint investigations included both substantiated and unsubstantiated cases, with the most notable substantiated issue involving understaffing and delayed resident care. The inspection history shows some serious concerns in the past and recent staffing issues, with no enforcement actions or fines listed in the available reports.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLiving Spaces & Floor Plans for The Watermark at Cherry Hills
The Watermark At Cherry Hills 1 Bed
The Watermark At Cherry Hills 1 Bed B
The Watermark At Cherry Hills 1 Bed C
Places of interest near The Watermark at Cherry Hills
8.5 miles from city center
Estimated distance in miles from Albuquerque's city center to The Watermark at Cherry Hills's address, calculated via Google Maps.
— 0.99 miles to nearest hospital (Abq Pulmonary)
Calculate Travel Distance to The Watermark at Cherry Hills
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Financial Assistance for
Memory Care in New Mexico
The Watermark at Cherry Hills is located in Albuquerque, New Mexico.
Here are the financial assistance programs available to residents in New Mexico.
Compare Memory Care around Albuquerque
The information below is reported by the New Mexico Department of Health, Division of Health Improvement.
Filter by care type
| The Woodmark at Uptown |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Albuquerque (Zuni) | 144 | No | 77 | 1 Bed / 2 Bed | 74.3% | - | Ramon Melendez | Arhc Wmabqnm01 Trs LLC | 23 | 8 | 10 | 38 |
| The Watermark at Cherry Hills |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Albuquerque (Jade Park) | 131 | No | 42 | 1 Bed / 2 Bed | 77.1% | A+ | Brooke Kohman | Shp Vi Albuquerque LLC | 13 | 2 | 2 | 4 |
| MorningStar Assisted Living and Memory Care of Rio Ranch |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Rio Rancho (Golf Course Corridor) | 94 | Yes | 16 | 1 Bed / 2 Bed | - | - | Patricia Faris | Ag-Cd Rio Rancho Owner, LLC | - | - | - | - |
| BeeHive Homes of Albuquerque West |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Albuquerque (Taylor Ranch) | 15 | Yes | 21 | 1 Bed / 2 Bed | 93.3% | - | Jess Howard | R & G Healthcare Management, LLC | 12 | 2 | 3 | 7 |
| BeeHive Homes of Taylor Ranch |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Albuquerque (Taylor Ranch) | 15 | Yes | 21 | 1 Bed / 2 Bed | 86.7% | A+ | Evelyn Nottingham | Hamilton Management I, LLC | 4 | - | 2 | 7 |
Frequently Asked Questions about The Watermark at Cherry Hills
What neighborhood is The Watermark at Cherry Hills in?
The Watermark at Cherry Hills is in the Jade Park neighborhood of Albuquerque.
Who is the owner of The Watermark at Cherry Hills?
The legal owner and operator of The Watermark at Cherry Hills is Shp Vi Albuquerque Llc.
Is The Watermark at Cherry Hills in a walkable area?
The Watermark at Cherry Hills has a walk score of 42. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
When does The Watermark at Cherry Hills's license expire?
According to NM state health department records, The Watermark at Cherry Hills's license expires on February 28, 2026.
What is the occupancy rate at The Watermark at Cherry Hills?
The Watermark at Cherry Hills's occupancy is 77%.
What is the best email address for The Watermark at Cherry Hills?
The team at The Watermark at Cherry Hills can be reached at [email protected].
Who is the administrator of The Watermark at Cherry Hills?
Brooke Kohman is the administrator of The Watermark at Cherry Hills.
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