Total health inspections
5
Connecticut average 5.7
Last Health inspection on Apr 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Watermark at East Hill
Nursing Home, Independent Living, Assisted Living & Memory Care · Bridgeport, CT
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Watermark at East Hill
Nursing Home, Independent Living, Assisted Living & Memory Care · Bridgeport, CT
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Watermark at East Hill accepts Medicare and private pay.
Located in a serene picturesque area in Southbury, The Watermark at East Hill offers residential independent living and assisted living services. Residents can expect nothing but elegance and luxury at the cozy senior living home. The spirited retirement home performs nothing less than exceptional service offered by its professional and compassionate staff. The Watermark is a community that proudly raises senior members to thrive in the community.
The Watermark offers a range of services for its residents such as scheduled local transportation is available upon request; a calendar of activities is given to each resident with a list of classes, outings, and other events coming up.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 5th out of 66 homes in Connecticut. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 5th out of 66 homes in Connecticut. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 38m per day
Rank #5 / 66Nurse hours — State benchmarkedThis home is ranked 5th out of 66 homes in Connecticut. Shows adjusted nurse hours per resident per day benchmarked to the Connecticut average, with a ranking across 66 Connecticut SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Connecticut avg
+39%
Standout metric
Weekend Total Nursing is +42% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 53m per day | ▲ 42% State avg: 3h 26m per day · National avg: 3h 25m per day |
Types of Care at The Watermark at East Hill
Independent Living
Assisted Living
Memory Care
Nursing Home
Capacity and availability
This home usually has availability
Occupancy rate
69.8%
Rank #63 / 71Occupancy rate — State benchmarkedThis home is ranked 63rd out of 71 homes in Connecticut. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 71. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
35 days
Walk Score: 6 / 100 Rank #254 / 264Walk Score — State benchmarkedThis home is ranked 254th out of 264 homes in Connecticut. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Connecticut SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
CMS Certification Number75441
Health Inspection History
Inspections
Total health citations
28
Rank #34 / 68Health citations — State benchmarkedThis home is ranked 34th out of 68 homes in Connecticut. Shows this facility's total health deficiency citations benchmarked to the Connecticut State average, with a ranking across all 68 CT SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Connecticut average 32
Citations per inspection
5.6
Rank #42 / 68Citations per inspection — State benchmarkedThis home is ranked 42nd out of 68 homes in Connecticut. Shows average deficiency citations per CMS inspection for this facility versus the Connecticut mean across 68 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
25 of 28 citations resulted from standard inspections; and 3 of 28 resulted from complaint investigations.
Breakdown of citation severity (last 6 years)
Critical health citations
0
100% better than Connecticut averageConnecticut average: 0.3
Serious health citations
0
100% better than Connecticut averageConnecticut average: 0.7
Citations history (last 6 years)
Quality of Care moderate citation
Apr 14, 2025
Corrected
Resident Rights moderate citation
Apr 14, 2025
Corrected
Infection Control moderate citation
Jan 08, 2025
Corrected
Nursing Services moderate citation
Jan 08, 2025
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
80
Employees
51
Contractors
29
Staff to resident ratio
2.96:1
59% better than Connecticut average
Avg staff/day
20
Average shift
6.6 hours
12% worse than Connecticut average
Total staff hours (quarter)
11,094
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
20
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
9
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
18
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
11.4%
1,262 contractor hours this quarter
Registered Nurse: 7
Respiratory Therapy Technician: 4
Occupational Therapy Assistant: 4
Qualified Social Worker: 4
Physical Therapy Assistant: 3
Medical Director: 2
Speech Language Pathologist: 2
Licensed Practical Nurse: 2
Physical Therapy Aide: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 18 | 0 | 18 | 4,087 | 79 | 94% | 7.5 |
| Registered Nurse | 13 | 7 | 20 | 1,886 | 79 | 94% | 8 |
| Licensed Practical Nurse | 7 | 2 | 9 | 1,708 | 78 | 93% | 8.4 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 460 | 46 | 55% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 68% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 400 | 50 | 60% | 8 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 383 | 67 | 80% | 4.5 |
| Other Social Services Staff | 1 | 0 | 1 | 349 | 45 | 54% | 7.8 |
| Speech Language Pathologist | 0 | 2 | 2 | 255 | 64 | 76% | 2.4 |
| Physical Therapy Aide | 0 | 1 | 1 | 225 | 50 | 60% | 4.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 215 | 29 | 35% | 7.4 |
| Administrator | 1 | 0 | 1 | 208 | 51 | 61% | 4.1 |
| Occupational Therapy Aide | 1 | 0 | 1 | 145 | 20 | 24% | 7.3 |
| Physical Therapy Assistant | 0 | 3 | 3 | 131 | 64 | 76% | 1.8 |
| Qualified Social Worker | 0 | 4 | 4 | 109 | 34 | 40% | 3 |
| Dietitian | 3 | 0 | 3 | 38 | 5 | 6% | 7.6 |
| Medical Director | 0 | 2 | 2 | 31 | 21 | 25% | 1.4 |
| Occupational Therapy Assistant | 0 | 4 | 4 | 7 | 18 | 21% | 0.4 |
18 Certified Nursing Assistant
% of Days
94%
20 Registered Nurse
% of Days
94%
9 Licensed Practical Nurse
% of Days
93%
3 Clinical Nurse Specialist
% of Days
55%
1 Nurse Practitioner
% of Days
68%
1 Mental Health Service Worker
% of Days
60%
4 Respiratory Therapy Technician
% of Days
80%
1 Other Social Services Staff
% of Days
54%
2 Speech Language Pathologist
% of Days
76%
1 Physical Therapy Aide
% of Days
60%
2 Other Dietary Services Staff
% of Days
35%
1 Administrator
% of Days
61%
1 Occupational Therapy Aide
% of Days
24%
3 Physical Therapy Assistant
% of Days
76%
4 Qualified Social Worker
% of Days
40%
3 Dietitian
% of Days
6%
2 Medical Director
% of Days
25%
4 Occupational Therapy Assistant
% of Days
21%
Penalties and fines
Includes penalties issued in 2024-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$25K Rank #1 / 68Federal fines — State benchmarkedThis home is ranked 1st out of 68 homes in Connecticut. Shows this facility's cumulative CMS federal fine dollars versus the Connecticut average among facilities with fines, and where it ranks among 68 skilled nursing facilities in the pool. Lower total dollars mean a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
43% lower than Connecticut averageConnecticut average: $44K
Number of fines
1
43% fewer fines than Connecticut averageConnecticut average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
654% more payment denials than Connecticut averageConnecticut average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$25K
Connecticut average
$44K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 19, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 19, 2025
$25K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jun 21, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jun 21, 2024
26 days
Last updated: Jan 2026
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.8
23% worse than Connecticut averageConnecticut average: 10.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
35.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
35.6
69% worse than Connecticut averageConnecticut average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
34.6%
Percent of long-stay residents whose need for help with daily activities has increased
34.6%
83% worse than Connecticut averageConnecticut average: 18.9%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
36.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
36.5%
46% worse than Connecticut averageConnecticut average: 24.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
8.3%
Percent of long-stay residents experiencing one or more falls with major injury
8.3%
141% worse than Connecticut averageConnecticut average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.2%
Percent of long-stay high risk residents with pressure ulcers
8.2%
79% worse than Connecticut averageConnecticut average: 4.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.9%
Percent of long-stay residents with a urinary tract infection
2.9%
74% worse than Connecticut averageConnecticut average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.0%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Connecticut averageConnecticut average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Connecticut averageConnecticut average: 15.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
27.8%
Percent of long-stay residents who received an antipsychotic medication
27.8%
62% worse than Connecticut averageConnecticut average: 17.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Connecticut averageConnecticut average: 87.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.2%
29% better than Connecticut averageConnecticut average: 70.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Connecticut averageConnecticut average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.4%
34% better than Connecticut averageConnecticut average: 69.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
53% of new residents, usually for short-term rehab.
Typical stay
23 days
Private pay
47% of new residents, often for short stays.
Typical stay
8 - 9 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
27
Medicare
14
51.9% of residents
Private pay or other
13
48.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for The Watermark at East Hill based on CMS SNF Cost Reports.
Occupancy Rate
69.8%
↓ 8.3pp vs 2022
Net Income
-$7.2M
↓ ~$1.6M vs 2022
Total Payroll
$7.8M
↑ ~$856.4K vs 2022
Profit Margin
-41.9%
↓ 9.5pp vs 2022
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$17.5M
Operating loss
-$7.2M
Privately-owned community
Operated by a business corporation.
Home revenue
$17.5M Rank #47 / 72Revenue — State benchmarkedThis home is ranked 47th out of 72 homes in Connecticut. Shows this facility's annual revenue compared to the Connecticut SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$7.2M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #57 / 72Payroll — State benchmarkedThis home is ranked 57th out of 72 homes in Connecticut. Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$7.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #57 / 72Payroll — State benchmarkedThis home is ranked 57th out of 72 homes in Connecticut. Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$16.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$24.7M
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Living Spaces & Floor Plans for The Watermark at East Hill
The Watermark At East Hill Al 1 Br
The Watermark At East Hill Al 2Br
The Watermark At East Hill Il 1Br
The Watermark At East Hill Il 2Br
The Watermark At East Hill Mc Studio
Places of interest near The Watermark at East Hill
27.5 miles from city center
Estimated distance in miles from Southbury's city center to The Watermark at East Hill's address, calculated via Google Maps.
— 8.72 miles to nearest hospital (Yale New Haven Health Urgent Care Brookfield)
Calculate Travel Distance to The Watermark at East Hill
Add your location
Financial Assistance for
Nursing Home in Connecticut
The Watermark at East Hill is located in Southbury, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
Compare Nursing Home around Bridgeport
Filter by care type
| Pomperaug Woods |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Southbury (Southbury Historic District No. 1) | 37 | 81.1% | -3% | 5.75 | +26% | +45% | $20.9k | 14 | 7.0 | 1 | 30 | - | 34 | Dennis Fitzgerald | $13.6M | $7.3M | 54.1% | 75318 | ||||
| The Watermark at East Hill |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Southbury (Heritage Village) | 96 | 69.8% | -17% | 5.63 | +132% | +42% | $0 | 28 | 5.6 | - | 24 | A+ | 6 | Connie Haworth | $17.5M | $7.8M | 44.7% | 75441 |
Frequently Asked Questions about The Watermark at East Hill
What neighborhood is The Watermark at East Hill in?
The Watermark at East Hill is in the Heritage Village neighborhood of Southbury.
Is The Watermark at East Hill in a walkable area?
The Watermark at East Hill has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the phone number of The Watermark at East Hill?
(203) 262-6868 will put you in contact with the team at The Watermark at East Hill.
Is The Watermark at East Hill Medicare or Medicaid certified?
Yes — The Watermark at East Hill is a CMS-certified provider of Medicare and Medicaid.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Published on
Updated on
Feedback
Write a review for The Watermark at East Hill
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
