Occupancy rate
79%
Higher than the California average: 72.8%The Watermark at San Ramon
Assisted Living in San Ramon
The Watermark at San Ramon
Assisted Living in San Ramon
The Watermark at San Ramon is a resort-inspired senior living community located in San Ramon, CA, offering assisted living and memory care. The community offers studio, one-bedroom, and two-bedroom apartments with modern kitchenettes, as well as elegant dining spaces bathed in natural light. Highly trained caregivers are on hand 24/7 to assist with daily living activities, memory care services, and medication management.
Inside The Watermark at San Ramon, residents experience a luxurious lifestyle with a variety of amenities and programs designed to enhance their well-being. Residents can take advantage of restaurant-style dining, an array of wellness programs, and scheduled transportation. Housekeeping services are provided to keep residents from doing tedious chores and making sure they are living in a cozy and neat living environment. Here, residents have access to compassionate services, a dynamic community life calendar, and friendly neighbors, all of which contribute to a vibrant and fulfilling senior living experience.
95-bed community
A larger shared setting that may offer more common spaces and organized community services.
5 years in operation
An established community with some operational experience and growing routines.
Walk Score: 43 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Occupancy
Higher than the California average: 72.8%Occupied beds
75 / 95
Average residents
87 per day
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceOctober 28, 2020
CountyContra Costa
The Watermark at San Ramon is legally operated by San Ramon Sr Hsg Llc;integral Sr Living Mgmt Llc, and administrated by Harrison, Nancy.
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Suite / 1 Bed / 2 Bed
Building Type: 2-story
Transportation Services
Fitness and Recreation
Types of Care at The Watermark at San Ramon
Assisted Living
Memory Care
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics worse than average are highlighted in red; those better than average are highlighted in green.
Since 2021 vs. California state average
Overall vs. California average
5 Worse
Metrics worse than California average:
• Total citations (160% above)
• Serious citations (Type A) (133% above)
• Moderate citations (Type B) (375% above)
• Total visits (63% above)
• Other visits (43% above) 1 At Avg Metrics at California average:
• Official inspections (at California avg) 2 Better Metrics better than California average:
• Complaint visits (8% below)
• Complaint investigations (20% below)
• Total citations (160% above)
• Serious citations (Type A) (133% above)
• Moderate citations (Type B) (375% above)
• Total visits (63% above)
• Other visits (43% above) 1 At Avg Metrics at California average:
• Official inspections (at California avg) 2 Better Metrics better than California average:
• Complaint visits (8% below)
• Complaint investigations (20% below)
Latest Inspection
April 24, 2025
Complaint Investigation
Citations
Citations are formal regulatory violations recorded during state inspections. California uses Type A (serious) and Type B (moderate) severity levels.
| Metric | This Facility | California Average | vs. California Avg |
|---|---|---|---|
|
Total citations
Formal regulatory violations recorded by California Community Care Licensing Division (CCLD) inspectors across all inspection types.
| 26 | 10 | This facility has 160% more total citations than a typical California facility (26 vs. California avg 10).↑ 160% worse |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 7 | 3 | This facility has 133% more serious citations (type a) than a typical California facility (7 vs. California avg 3).↑ 133% worse |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards. Corrective action required within a specified timeframe.
| 19 | 4 | This facility has 375% more moderate citations (type b) than a typical California facility (19 vs. California avg 4).↑ 375% worse |
Inspections & Visits
Regulatory visits include scheduled inspections, complaint investigations, and other on-site visits by state regulators.
| Metric | This Facility | California Average | vs. California Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 26 | 16 | This facility has 63% more total visits than a typical California facility (26 vs. California avg 16).↑ 63% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff. Fewer complaint visits generally indicate fewer reported concerns.
| 12 | 13 | This facility has 8% fewer complaint visits than a typical California facility (12 vs. California avg 13).↓ 8% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 10 | 7 | This facility has 43% more other visits than a typical California facility (10 vs. California avg 7).↑ 43% worse |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4 | This facility has official inspections in line with the California average (4 vs. California avg 4).— At avg |
|
Complaint Investigations
Investigations triggered by formal complaints filed by residents, families, or staff. Complaint Investigations can result in multiple complaint visits. This home had 12 complaint visits.
| 8 | 10 | This facility has 20% fewer complaint investigations than a typical California facility (8 vs. California avg 10).↓ 20% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, showing repeated substantiated complaints related to resident care, reporting, and safety issues alongside periods with no deficiencies. The most recent inspection on April 24, 2025, cited five deficiencies involving inadequate hygiene assistance, diabetic care, and incident reporting failures. Previous investigations documented a $500 fine for neglect causing resident hospitalization and multiple substantiated complaints about medication administration, staffing, and record-keeping problems.
Read the full state inspection reports, including specific deficiencies and facility responses.
Show Inspection Reports
Financial Assistance for
Assisted Living in California
The Watermark at San Ramon is located in San Ramon, California.
Here are the financial assistance programs available to residents in California.
Places of interest near The Watermark at San Ramon
0.9 miles from city center
Estimated distance in miles from San Ramon's city center to The Watermark at San Ramon's address, calculated via Google Maps.
Calculate Travel Distance to The Watermark at San Ramon
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around San Ramon The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Belmont Village San Ramon |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Ramon (Bishop Ranch Business Park) | 176 | No | 83 | 1 | 1 | 0 | 1 | 55.7% | - | Belmontvillage Sanramon Tenantllc;Belmontvillagelp | Studio / 1 Bed / 2 Bed |
| Ivy Park at San Ramon |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Ramon | 162 | Yes | 42 | 3 | 22 | 8 | 4 | 97.5% | - | Well Ivy 6 Tenant Llc;Oakmont Management Group Llc | Suite / 1 Bed / 2 Bed |
| Brookdale San Ramon |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | San Ramon (Bollinger Canyon Road) | 110 | Yes | 27 | 4 | 15 | 1 | 12 | 64.5% | A+ | Summerville At Cobbco Inc; Emeritus Corporation | Suite / 1 Bed / 2 Bed |
| The Watermark at San Ramon |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Ramon | 95 | Yes | 43 | 4 | 12 | 7 | 5 | 78.9% | - | San Ramon Sr Hsg Llc;Integral Sr Living Mgmt Llc | Suite / 1 Bed / 2 Bed |
| Belmont Village Senior Living San Ramon |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Ramon (Bishop Ranch Business Park) | - | No | 70 | 0 | 0 | 0 | - | - | - | - | Suite / 1 Bed / 2 Bed |
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