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The Willows of Marshalltown houses 48 residents across studio, one-bedroom, and two-bedroom units (340–720 square feet) in a two-story building at 2315 Campbell Dr in Marshalltown, Iowa, 4.1 miles from the city center. Administered by Jennifer Stanley and owned by Ben Daniels, the facility has operated since July 2018.
It specializes in assisted living and memory care, serving residents with dementia and cognitive impairment. The community offers on-site transportation, a movie theater, parking, and permits pets.
Occupancy is currently 63 percent (30 beds occupied of 48 licensed), which trails Iowa’s 75.4 percent average.
The neighborhood is car-dependent (Walk Score 1).
The facility’s regulatory record reveals persistent care quality concerns. Eight inspections from December 2018 through May 2025 identified 38 total deficiencies; 41 percent above the state average for assisted living.
The most damaging finding appeared in the May 2025 complaint investigation: a resident suffered a fractured pelvis during a fall because the facility failed to provide adequate care, treatment, and services, including non-functional chair alarms and insufficient staff assistance during the incident.
In September 2024, a complaint-driven recertification inspection documented 11 violations spanning medication administration errors, failure to notify state authorities of major injuries within required timeframes, incomplete tenant evaluations, inability to manage residents who exceeded their care level capacity, and missing nurse documentation and safety protocols.
A December 2022 investigation found service plans were not updated to reflect escalating behavioral medication needs; residents received 57 doses of PRN aggression medication in December alone, up from 5 in August, yet no plan modifications were documented. Only one inspection (July 2020) yielded zero deficiencies.
The overall trajectory shows no sustained improvement.
Lower than the Iowa average: 75.4%The Willows of Marshalltown is administrated by Jennifer Stanley.
Key information about the people who lead and staff this community.
In Iowa, the Department of Inspections, Appeals, and Licensing conducts unannounced health and safety surveys to monitor compliance and protect residents in long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IA Average | vs. IA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 38 | 27 | This facility has 41% more total deficiencies than a typical Iowa assisted living residence (38 vs. IA avg 27).↑ 41% worse |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 4.8 | 3.4 | This facility has 41% more deficiencies per year than a typical Iowa assisted living residence (4.8 vs. IA avg 3.4).↑ 41% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4.8 | 1.8 | This facility has 167% more deficiencies per inspection than a typical Iowa assisted living residence (4.8 vs. IA avg 1.8).↑ 167% worse |
Inspections
| This Facility | IA Average | vs. IA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 15 | This facility has 47% fewer total inspections than a typical Iowa assisted living residence (8 vs. IA avg 15).↓ 47% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on May 6, 2025, identified deficiencies related to inadequate care and lack of proper functioning chair alarms following a tenant’s fall. Earlier inspections showed a pattern of issues involving tenant care levels, documentation, service plan updates, and staff training, with recurring citations for failure to meet care needs and maintain proper records. Prior reports also noted problems with medication administration, incident reporting, and ensuring tenants did not exceed their level of care. Complaint investigations were mostly substantiated, including a notable case involving a fractured pelvis due to insufficient staff assistance and safety measures. The inspection history indicates ongoing challenges with care and documentation, with no clear trend of improvement over time.
Pets Allowed
Room Sizes: 340 / 445 / 720 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 2-story
Transportation Services
Movie Theater
Parking Available
4.1 miles from city center
Estimated distance in miles from Marshalltown's city center to The Willows of Marshalltown's address, calculated via Google Maps.
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The Willows of Marshalltown is located in Marshalltown, Iowa.
Here are the financial assistance programs available to residents in Iowa.
The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.
| Willows of Marshalltown Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Marshalltown (Marshall Township) | 66 | No | 85 | Studio / 1 Bed / 2 Bed | 9
Facility
9
IA AVG
19
Rank
#193 / 282 |
60.6%
Facility
60.6%
IA AVG
63.6%
Rank
#218 / 393 | - | 7 | 5
Facility
5
IA AVG
6.3
Rank
#164 / 347 | -
Facility
-
IA AVG
0.8
Rank
#1 / 347 |
| The Willows of Marshalltown |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Marshalltown | 48 | Yes | 1 | Studio / 1 Bed / 2 Bed | 9
Facility
9
IA AVG
19
Rank
#193 / 282 |
62.5%
Facility
62.5%
IA AVG
63.6%
Rank
#208 / 393 | - | 8 | 2
Facility
2
IA AVG
6.3
Rank
#60 / 347 | 2
Facility
2
IA AVG
0.8
Rank
#280 / 347 |
| Bickford of Marshalltown |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Marshalltown | - | Yes | 59 | Studio / 1 Bed / 2 Bed | 29
Facility
29
IA AVG
19
Rank
#49 / 282 | - | B- | - | - | - |
The Willows of Marshalltown has a walk score of 1. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to IA state health department records, The Willows of Marshalltown's license number is S0379.
According to IA state health department records, The Willows of Marshalltown's license expires on July 2, 2026.
The Willows of Marshalltown's occupancy is 63%.
The team at The Willows of Marshalltown can be reached at [email protected].
Jennifer Stanley is the administrator of The Willows of Marshalltown.
The Willows of Marshalltown has 48 beds.
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