Twelve Oaks

Q: Is Twelve Oaks in a walkable area?

Twelve Oaks has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the license number of Twelve Oaks?

According to NC state health department records, Twelve Oaks's license number is HAL-086-016.

Q: What is the occupancy rate at Twelve Oaks?

Twelve Oaks's occupancy is 26%.

Q: What is the overall rating for Twelve Oaks?

Twelve Oaks received a 2-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

Q: Are there photos of Twelve Oaks?

Yes — there are 3 photos of Twelve Oaks in the photo gallery on this page.

Q: What is the address of Twelve Oaks?

Twelve Oaks is located at 1297 Galax Trail Mount Airy, NC 27030.

Overview of Twelve Oaks

Twelve Oaks is a senior living facility located in Mt. Airy, North Carolina. It offers a range of services including Assisted Living, Memory Care, and Respite Care. The community is designed to provide a supportive lifestyle that simplifies daily life while ensuring residents receive personalized care.

(336) 786-1130

112-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 74 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

26%

Lower than the North Carolina average: 76.4%

Occupied beds

29 / 112

Average occupied beds in North Carolina homes 85 beds

StatusActive

CountySurry

License NumberHAL-086-016

Secured Perimeter

Emergency SystemsEmergency Alert System

Safety FeaturesAdditional Security Features

Accept Medicaid

Respite Care

24-Hour Staffing

Food DescriptionHealthy, balanced meals prepared to meet dietary needs while offering flavor, variety, and an enjoyable dining experience.

Since 2015 · 11 years of data 59 deficiencies 32 inspections 0 penalties 24 inspections with deficiencies

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average

Overall vs. NC average

Latest Inspection July 17, 2025 Annual Inspection

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	NC Average	vs. NC Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	59	46	This facility has 28% more total deficiencies than a typical North Carolina nursing home (59 vs. NC avg 46).↑ 28% worse
Deficiencies per year Average deficiencies per year since 2015.	5.4	4.2	This facility has 29% more deficiencies per year than a typical North Carolina nursing home (5.4 vs. NC avg 4.2).↑ 29% worse
Deficiencies per inspection Average deficiencies per inspection.	1.8	2.2	This facility has 18% fewer deficiencies per inspection than a typical North Carolina nursing home (1.8 vs. NC avg 2.2).↓ 18% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NC Average	vs. NC Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	32	21	This facility has 52% more total inspections than a typical North Carolina nursing home (32 vs. NC avg 21).↑ 52% worse
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	24	19	This facility has 26% more inspections with deficiencies than a typical North Carolina nursing home (24 vs. NC avg 19).↑ 26% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	75%	90%	This facility has 15 percentage points lower inspection deficiency rate than a typical North Carolina nursing home (75% vs. NC avg 90%).↓ 15% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

July 17, 2025 annual inspection found 8 deficiencies including unclean rooms, brown water, medication errors, and failure to serve therapeutic diets as ordered.
October 30, 2024 complaint investigation substantiated medication administration errors for 6 of 10 residents and inadequate personal care for 1 resident, placing residents at substantial risk.
April 29, 2025 follow-up survey confirmed all previously identified construction deficiencies were corrected with no further action needed.

Show Inspection Reports

Ratings

Overall Rating

2 / 5

Based on the North Carolina Department of Health and Human Services, Division of Health Service Regulation surveys measuring health inspections, staffing, and quality measures.

Division Of Health Service Rating

30/4

Scores

DHSR Score

90.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled

General North Carolina resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)

General North Carolina resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural/urban balance.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+

General NC resident (specific counties), NFLOC, safe with PACE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+

General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year

Asset Limits Not assessed; need-based.

Family can be aides; varies by county funding.

Benefits

Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled

General NC resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General NC resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand in rural/urban areas.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized

General NC resident, homeowner, low-income.

Income Limits (2025) ~$30,258/year 50% AMI, varies by county

Asset Limits Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

Benefits

Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)

General NC resident, in licensed adult care home, low-income.

Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.

Asset Limits $2,000 individual

Covers assisted living; counties supplement state funds.

Benefits

Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Compare Nursing Home around North Carolina

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

4 facilities compared · CMS & NC Dept. of Health data


Carol Woods	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Chapel Hill (Carol Woods)	30 Facility 30 NC AVG 72 Rank #329 / 390	76.7% Facility 76.7% NC AVG 76.4% Rank #120 / 264	0%	5.94 Facility 5.94 NC AVG 3.98 Rank #10 / 90	+239%	+49%	$0 Facility $0 NC AVG $74.6k Rank #1 / 97	7 Facility 7 NC AVG 20.9 Rank #23 / 95	3.5 Facility 3.5 NC AVG 5.0 Rank #36 / 95	-	22	-	13 Facility 13 NC AVG 33 Rank #432 / 572	The Chapel Hill Residential Retirement Center, Inc.	$46.7M Facility $46.7M NC AVG $13.2M Rank #7 / 97	$18.0M Facility $18.0M NC AVG $4.9M Rank #7 / 97	38.5% Facility 38.5% NC AVG 39.8% Rank #78 / 97	345199
Brookdale Carriage Club Providence	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Charlotte (Olde Providence North)	77 Facility 77 NC AVG 72 Rank #168 / 390	71.5% Facility 71.5% NC AVG 76.4% Rank #140 / 264	-6%	8.12 Facility 8.12 NC AVG 3.98 Rank #3 / 90	+78%	+104%	$0 Facility $0 NC AVG $74.6k Rank #1 / 97	11 Facility 11 NC AVG 20.9 Rank #35 / 95	3.7 Facility 3.7 NC AVG 5.0 Rank #38 / 95	-	7	A+	12 Facility 12 NC AVG 33 Rank #440 / 572	Bkd Fm Holding Company LLC	$7.1M Facility $7.1M NC AVG $13.2M Rank #92 / 97	$8.1M Facility $8.1M NC AVG $4.9M Rank #38 / 97	114.8% Facility 114.8% NC AVG 39.8% Rank #1 / 97	345482
Pineville Rehabilitation & Living Center	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Pineville (Lakeview Drive)	106 Facility 106 NC AVG 72 Rank #68 / 390	-	-	3.96 Facility 3.96 NC AVG 3.98 Rank #39 / 90	+39%	0%	$15.5k Facility $15.5k NC AVG $74.6k Rank #85 / 97	45 Facility 45 NC AVG 20.9 Rank #89 / 95	9.0 Facility 9.0 NC AVG 5.0 Rank #91 / 95	3	96	A+	25 Facility 25 NC AVG 33 Rank #346 / 572	Ncnh Holdings LLC	$12.1M Facility $12.1M NC AVG $13.2M Rank #67 / 97	$5.7M Facility $5.7M NC AVG $4.9M Rank #69 / 97	47% Facility 47% NC AVG 39.8% Rank #39 / 97	345415
Walnut Ridge	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Walnut Cove (Windmill Street)	63 Facility 63 NC AVG 72 Rank #224 / 390	100.0% Facility 100.0% NC AVG 76.4% Rank #1 / 264	+31%	3.12 Facility 3.12 NC AVG 3.98 Rank #87 / 90	-50%	-22%	$40.1k Facility $40.1k NC AVG $74.6k Rank #77 / 97	23 Facility 23 NC AVG 20.9 Rank #67 / 95	4.6 Facility 4.6 NC AVG 5.0 Rank #52 / 95	3	63	A+	50 Facility 50 NC AVG 33 Rank #149 / 572	Nita Davis	$12.9M Facility $12.9M NC AVG $13.2M Rank #62 / 97	$3.9M Facility $3.9M NC AVG $4.9M Rank #90 / 97	29.9% Facility 29.9% NC AVG 39.8% Rank #93 / 97	345089

Nursing Home Explorer

Is Twelve Oaks in a walkable area?

Twelve Oaks has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Twelve Oaks?

According to NC state health department records, Twelve Oaks's license number is HAL-086-016.

What is the occupancy rate at Twelve Oaks?

Twelve Oaks's occupancy is 26%.

What is the overall rating for Twelve Oaks?

Twelve Oaks received a 2-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

How many beds does Twelve Oaks have?

Twelve Oaks has 112 beds.

Are there photos of Twelve Oaks?

Yes — there are 3 photos of Twelve Oaks in the photo gallery on this page.

What is the address of Twelve Oaks?

Twelve Oaks is located at 1297 Galax Trail Mount Airy, NC 27030.

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