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Valley Haven Assisted Living & Memory Care in Santa Cruz caters to seniors who require support with daily living activities in their assisted living with memory care center. Their staff is trained to provide compassionate care that respects residents’ dignity and independence.
Residents can benefit from medication management, assistance with ambulation, and incontinence care. This assisted living home also offers memory care programs designed to engage residents in activities that stimulate cognitive function and social interaction. The facility provides a safe and secure environment with beautifully landscaped grounds and walking paths that meander through groves of towering trees, leading to breathtaking views of the ocean.
Lower than the California average: 72.8%Valley Haven is legally operated by Jesus & Josephine Arcilla, and administrated by Josephine Arcilla.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 0 | 10 | This facility has 100% fewer total citations than a typical California assisted living residence (0 vs. CA avg 10).↓ 100% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 9 | 16 | This facility has 44% fewer total visits than a typical California assisted living residence (9 vs. CA avg 16).↓ 44% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 2 | 13 | This facility has 85% fewer complaint visits than a typical California assisted living residence (2 vs. CA avg 13).↓ 85% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 3 | 7 | This facility has 57% fewer other visits than a typical California assisted living residence (3 vs. CA avg 7).↓ 57% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 2 | 10 | This facility has 80% fewer complaint investigations than a typical California assisted living residence (2 vs. CA avg 10).↓ 80% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mostly clean, with no deficiencies cited in its last two annual inspections on August 28, 2025, and August 29, 2024. Several complaint investigations between 2024 and 2025, including allegations of abuse and neglect, were unsubstantiated or found no deficiencies after interviews and record reviews. Inspectors noted minor issues like a roof wood rot and low bathroom water temperature in 2025 but accepted repair and action plans without citations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Pets Allowed
Housing Options: Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
3.9 miles from city center
Estimated distance in miles from Santa Cruz's city center to Valley Haven's address, calculated via Google Maps.
— 10.9 miles to nearest hospital (Watsonville Community Hospital)
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Valley Haven is located in Santa Cruz, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Sunshine Villa, A Merrill Gardens Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Santa Cruz (Beach & Boardwalk Commercial District) | 132 | Yes | 93 | 4 | 26 | 9 | 5 | 79.5% | - | Mg Santa Cruz Subtenant LLC; Merrill Gardens LLC | Private Rooms |
| Valley Haven |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Santa Cruz (Live Oak) | 48 | Yes | 56 | 4 | 2 | - | 12 | 56.3% | - | Jesus & Josephine Arcilla | Private Rooms |
| Maple House |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Santa Cruz (Seabright) | 22 | No | 92 | 1 | - | - | 1 | 50.0% | - | Divine Senior Care Inc. | Private / Semi-Private Rooms |
| Alexandria Victoria |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Santa Cruz (Banana Belt) | 13 | No | 85 | 4 | 3 | - | 10 | 61.5% | - | Ofelia Jony, Inc. | Private Rooms / Semi-Private Rooms |
| Paradise Villa |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Santa Cruz (Pleasant Acres Mobile Home Park) | 6 | No | 70 | 3 | - | 4 | 4 | 83.3% | A+ | A Paradise Villa, Inc. | Private Rooms |
Valley Haven is in the Live Oak neighborhood of Santa Cruz.
The legal owner and operator of Valley Haven is Jesus & Josephine Arcilla.
Valley Haven has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Valley Haven's occupancy is 56%.
Josephine Arcilla is the administrator of Valley Haven.
Valley Haven has 48 beds.
Valley Haven has no recently reported deficiencies or citations.
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