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Valley Haven Assisted Living & Memory Care in Santa Cruz caters to seniors who require support with daily living activities in their assisted living with memory care center. Their staff is trained to provide compassionate care that respects residents’ dignity and independence.
Residents can benefit from medication management, assistance with ambulation, and incontinence care. This assisted living home also offers memory care programs designed to engage residents in activities that stimulate cognitive function and social interaction. The facility provides a safe and secure environment with beautifully landscaped grounds and walking paths that meander through groves of towering trees, leading to breathtaking views of the ocean.
Lower than the California average: 72.8%Valley Haven is legally operated by Jesus & Josephine Arcilla, and administrated by Josephine Arcilla.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.
14 points above the California average for assisted living residences (81/100)
Inspection score: 95 out of 100. Letter grade A. 14 points above the California average for assisted living residences (81/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 0 | 10 | This facility has 100% fewer total citations than a typical California assisted living residence (0 vs. CA avg 10).↓ 100% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 9 | 16 | This facility has 44% fewer total visits than a typical California assisted living residence (9 vs. CA avg 16).↓ 44% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 2 | 13 | This facility has 85% fewer complaint visits than a typical California assisted living residence (2 vs. CA avg 13).↓ 85% better Rank #324 / 1397 Complaint visits — State benchmarked This home is ranked 324th out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 3 | 7 | This facility has 57% fewer other visits than a typical California assisted living residence (3 vs. CA avg 7).↓ 57% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 2 | 10 | This facility has 80% fewer complaint investigations than a typical California assisted living residence (2 vs. CA avg 10).↓ 80% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Pets Allowed
Housing Options: Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
3.9 miles from city center
Estimated distance in miles from Santa Cruz's city center to Valley Haven's address, calculated via Google Maps.
— 10.9 miles to nearest hospital (Watsonville Community Hospital)
Add your location
Valley Haven is located in Santa Cruz, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Sunshine Villa, A Merrill Gardens Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Santa Cruz (Beach & Boardwalk Commercial District) | 132
Facility
132
CA AVG
103
Rank
#476 / 1658 | Yes |
93
Facility
93
CA AVG
57
Rank
#111 / 2093 | 4 | 26
Facility
26
CA AVG
13
Rank
#1222 / 1397 | 9
Facility
9
CA AVG
3
Rank
#1033 / 1164 | 5
Facility
5
CA AVG
13
Rank
#987 / 1487 |
79.5%
Facility
79.5%
CA AVG
74.8%
Rank
#606 / 1368 | Mg Santa Cruz Subtenant LLC; Merrill Gardens LLC | Private Rooms |
| Valley Haven |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Santa Cruz (Live Oak) | 48
Facility
48
CA AVG
103
Rank
#1168 / 1658 | Yes |
56
Facility
56
CA AVG
57
Rank
#1181 / 2093 | 4 | 2
Facility
2
CA AVG
13
Rank
#324 / 1397 | 0
Facility
0
CA AVG
3
Rank
#1 / 1164 | 12
Facility
12
CA AVG
13
Rank
#569 / 1487 |
56.3%
Facility
56.3%
CA AVG
74.8%
Rank
#1157 / 1368 | Jesus & Josephine Arcilla | Private Rooms |
| Maple House II |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Santa Cruz (Yacht Harbor Manor) | 40
Facility
40
CA AVG
103
Rank
#1210 / 1658 | No |
74
Facility
74
CA AVG
57
Rank
#599 / 2093 | 1 | - | 1
Facility
1
CA AVG
3
Rank
#413 / 1164 | 1
Facility
1
CA AVG
13
Rank
#1390 / 1487 |
57.5%
Facility
57.5%
CA AVG
74.8%
Rank
#1141 / 1368 | Divine Senior Care Inc. | Private / Semi-Private Rooms |
| Maple House |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Santa Cruz (Seabright) | 22
Facility
22
CA AVG
103
Rank
#1289 / 1658 | No |
92
Facility
92
CA AVG
57
Rank
#137 / 2093 | 1 | - | 0
Facility
0
CA AVG
3
Rank
#1 / 1164 | 1
Facility
1
CA AVG
13
Rank
#1390 / 1487 |
50.0%
Facility
50.0%
CA AVG
74.8%
Rank
#1223 / 1368 | Divine Senior Care Inc. | Private / Semi-Private Rooms |
| Alexandria Victoria |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Santa Cruz (Banana Belt) | 13
Facility
13
CA AVG
103
Rank
#1310 / 1658 | No |
85
Facility
85
CA AVG
57
Rank
#290 / 2093 | 4 | 3
Facility
3
CA AVG
13
Rank
#441 / 1397 | 0
Facility
0
CA AVG
3
Rank
#1 / 1164 | 10
Facility
10
CA AVG
13
Rank
#661 / 1487 |
61.5%
Facility
61.5%
CA AVG
74.8%
Rank
#1075 / 1368 | Ofelia Jony, Inc. | Private Rooms / Semi-Private Rooms |
Valley Haven is in the Live Oak neighborhood of Santa Cruz.
The legal owner and operator of Valley Haven is Jesus & Josephine Arcilla.
Valley Haven has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Valley Haven's occupancy is 56%.
Josephine Arcilla is the administrator of Valley Haven.
Valley Haven has 48 beds.
Valley Haven has no recently reported deficiencies or citations.
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