On February 10 2022, the California Department of Social Services conducted an unannounced inspection of VISTA AT SIMI VALLEY (Facility #565850067) following a complaint lodged on January 25. Evaluators Teresa Camara and Elsie Campos found that staff response times to residents’ pager calls were frequently over one hour, substantiating the allegation that assistance was not timely. The investigators also confirmed that a resident’s bathroom door had been left unrepaired, the door could not be locked, and the room contained unsorted trash and a soiled diaper—evidence that the room was unsafe and not clean. These deficiencies were cited under CCR 87468.1(a)(2) and 87468.2(a)(4) with corrective action required by February 17. Other allegations, such as urine on the floor, malodorous conditions, and laundry backlog, were not observed during the visit and were thus unsubstantiated. The report noted that the facility had been informed of the deficiencies and was required to submit written corrective plans to the licensing office.

A second unannounced visit on June 3 2022 followed a complaint from January 18 regarding unexplained pressure injuries sustained by Resident #1. The investigation included a review of medical records, home‑health notes, and prior physician encounters dating back to December 2021. Despite the resident’s documented wounds and a history of scheduled home‑health visits, the LPA concluded that the complaint could not be substantiated. The narrative detailed that the resident had been receiving regular pressure‑relief care and that the injuries had been monitored, though the resident’s preference for removing heel protectors posed a challenge. No new violations were identified in the final report.

Together, these findings highlight recurring concerns at VISTA AT SIMI VALLEY related to staff responsiveness and the physical safety of residents’ environments, while also demonstrating the facility’s history of documented medical care for pressure injuries. The licensing office’s citation of specific deficiencies and the requirement for corrective plans underscore the agency’s focus on timely, resident‑centered care and the importance of prompt response to resident complaints.