Total health inspections
18
Texas average 7.4
Last Health inspection on Oct 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Vista Hills Health Care Center
Nursing Home
Vista Hills Health Care Center
Nursing Home
Vista Hills Health Care Center, located in the sunny city of EL Paso, TX, is a care facility dedicated to providing quality skilled nursing and rehabilitation services. This skilled facility offers specialized care by highly skilled clinicians and therapists in a warm, home-like environment.
As part of their services they provide residents with 24/7 skilled nursing care, physical, occupational, and speech therapy, respite care services, wound care, and other care services such as their memory care program for residents living with Alzheimer’s or dementia. Additionally they also provide nutritional services through their fine dining options, and full activities programs to ensure that their physical activity, mental stimulation and psychosocial needs are met.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
76.7%
Residents per day (avg)
83
Occupancy rate
76.7%
Residents per day (avg)
83
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
15% of new residents, usually for short-term rehab.
Typical stay
30 days
Private pay
44% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
41% of new residents, often for long-term daily care.
Typical stay
6 - 7 months
Finances and operations
Proprietary home
Corporation
Home revenue
$10.4M
Profit
$428.6K
Proprietary home
Corporation
Home revenue
$10,361,257.00
Profit
$428,577.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$9.9M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
50 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Services
About this community
License Status
ActiveFacility Type
Nursing
License Date
February 23, 2024
License Expiration
February 23, 2027
Additional licensing details
License number:
311869
Year opened:
5/3/1976
CMS Certification Number:
455493
County:
EL PASO
Ownership & operating entity
Vista Hills Health Care Center is administrated by VIRGINIA SANCHEZ.
Management company:
CREATIVE SOLUTIONS IN HEALTHCARE, INC
Owner:
EL PASO VIII ENTERPRISES, LLC
Ownership type:
LIMITED LIABILITY COMPANY
Type Of Units
Medicaid and Medicare
120 units
Total beds
120 units
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Sylvia Roldan, HR
Administrator email:
[email protected]
Compare Nursing Homes around El Paso
The information below is reported by the Texas Health and Human Services Commission.
Mountain Villa Nursing Center
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
El Pas (Military Heights)
-
No
-
70
MAHARLIKA RESOURCES, INC
1,000.0%
$2,544,964.00
$1,917,725.00
75.4%
42.20
3.2335
-
-
-
-
-
Vista Hills Health Care Center
+8%
-3%
+21%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
El Paso (Vista de Oro)
120
No
A+
51
-
76.7%
$9,513,450.00
$3,937,624.00
41.4%
82.90
3.5290
1
73
1
+8%-3%+21%
Franklin Heights Nursing and Rehab Center
-16%
-4%
+7%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
El Paso (Northwest El Paso)
132
No
A+
51
EL PASO I ENTERPRISES, LLC
68.2%
$8,495,312.00
$4,117,520.00
48.5%
94.50
3.4867
3
72
5
-16%-4%+7%
The Bartlett Skilled Nursing and Rehabilitation Facility
-85%
+3%
+42%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
El Paso (Northwest El Paso)
58
No
A+
52
DOUGLAS G PENDERGRAS SR ESTATE
90.4%
$9,808,666.00
$3,453,816.00
35.2%
56.20
3.7310
-
33
1
-85%+3%+42%
Pebble Creek Nursing Center
-11%
-10%
+29%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
El Paso (East El Paso)
120
No
A+
73
-
81.7%
$8,946,236.00
$4,145,133.00
46.3%
94.90
3.2601
2
62
4
-11%-10%+29%
Mountain Villa Nursing Center
Type of care:
SNF
AL
Community:
El Pas (Military Heights)
Pets Allowed:
No
Operator:
MAHARLIKA RESOURCES, INC
CCN:
675768
Occupancy:
1,000.0%
Home Revenue:
$2,544,964.00
Payroll Costs:
$1,917,725.00
Payroll %:
75.4%
Avg Residents/Day:
42.20
Overall Rating:
Adj Nurse Hours:
3.2335
Health Insp Rating:
Staffing Rating:
QM Rating:
Vista Hills Health Care Center
Type of care:
SNF
AL
Community:
El Paso (Vista de Oro)
Bed Count:
120
Pets Allowed:
No
CCN:
455493
Occupancy:
76.7%
Home Revenue:
$9,513,450.00
Payroll Costs:
$3,937,624.00
Payroll %:
41.4%
Avg Residents/Day:
82.90
Overall Rating:
Adj Nurse Hours:
3.5290
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
73
Severe Citations:
1
RN share vs State Avg:
+8%
+8%
Staffing vs State Avg:
-3%
-3%
Occupancy vs State Avg:
+21%
+21%
Franklin Heights Nursing and Rehab Center
Type of care:
SNF
AL
Community:
El Paso (Northwest El Paso)
Bed Count:
132
Pets Allowed:
No
Operator:
EL PASO I ENTERPRISES, LLC
CCN:
675479
Occupancy:
68.2%
Home Revenue:
$8,495,312.00
Payroll Costs:
$4,117,520.00
Payroll %:
48.5%
Avg Residents/Day:
94.50
Overall Rating:
Adj Nurse Hours:
3.4867
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
72
Severe Citations:
5
RN share vs State Avg:
-16%
-16%
Staffing vs State Avg:
-4%
-4%
Occupancy vs State Avg:
+7%
+7%
The Bartlett Skilled Nursing and Rehabilitation Facility
Type of care:
AL
SNF
Community:
El Paso (Northwest El Paso)
Bed Count:
58
Pets Allowed:
No
Operator:
DOUGLAS G PENDERGRAS SR ESTATE
CCN:
676457
Occupancy:
90.4%
Home Revenue:
$9,808,666.00
Payroll Costs:
$3,453,816.00
Payroll %:
35.2%
Avg Residents/Day:
56.20
Overall Rating:
Adj Nurse Hours:
3.7310
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
33
Severe Citations:
1
RN share vs State Avg:
-85%
-85%
Staffing vs State Avg:
+3%
+3%
Occupancy vs State Avg:
+42%
+42%
Pebble Creek Nursing Center
Type of care:
SNF
AL
Community:
El Paso (East El Paso)
Bed Count:
120
Pets Allowed:
No
CCN:
455718
Occupancy:
81.7%
Home Revenue:
$8,946,236.00
Payroll Costs:
$4,145,133.00
Payroll %:
46.3%
Avg Residents/Day:
94.90
Overall Rating:
Adj Nurse Hours:
3.2601
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
62
Severe Citations:
4
RN share vs State Avg:
-11%
-11%
Staffing vs State Avg:
-10%
-10%
Occupancy vs State Avg:
+29%
+29%Places of interest near Vista Hills Health Care Center
9.1 miles from city center — 1.17 miles to nearest hospital (Del Sol Medical Center)
1599 Lomaland Dr, El Paso, TX 79935
Calculate Travel Distance to Vista Hills Health Care Center
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
99
Total Staff
97
Employees
2
Contractors
29,824
Total Hours (Quarter)
41
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 8 | 8.6 | No |
| Licensed Practical Nurse | 21 | 9.1 | No |
| Certified Nursing Assistant | 36 | 7.9 | No |
Staff by Category
Administration ⓘ
2 staff
7.7hs shift avg
Nursing Staff ⓘ
76 staff
8.4hs shift avg
Physicians & Practitioners ⓘ
2 staff
7.9hs shift avg
Therapy Services ⓘ
13 staff
6hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
5.7hs shift avg
Dietary Services ⓘ
3 staff
7.4hs shift avg
Other Services ⓘ
1 staff
8hs shift avg
Contractor Analysis
0.1%
of total hours from contractors
42 contractor hours this quarter
Medical Director: 1
Occupational Therapy Aide: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 36 | 0 | 36 | 12,248 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 21 | 0 | 21 | 6,527 | 91 | 100% | 9.1 |
| Medication Aide/Technician | 5 | 0 | 5 | 1,854 | 90 | 99% | 10.7 |
| RN Director of Nursing | 3 | 0 | 3 | 1,419 | 76 | 84% | 8.2 |
| Speech Language Pathologist | 8 | 0 | 8 | 1,235 | 73 | 80% | 6.6 |
| Registered Nurse | 8 | 0 | 8 | 1,107 | 86 | 95% | 8.6 |
| Nurse Aide in Training | 3 | 0 | 3 | 945 | 76 | 84% | 7.5 |
| Qualified Social Worker | 2 | 0 | 2 | 700 | 65 | 71% | 5.7 |
| Nurse Practitioner | 1 | 0 | 1 | 538 | 67 | 74% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Physical Therapy Aide | 1 | 0 | 1 | 483 | 63 | 69% | 7.7 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 466 | 60 | 66% | 7.8 |
| Administrator | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Dietitian | 1 | 0 | 1 | 422 | 57 | 63% | 7.4 |
| Physical Therapy Assistant | 2 | 0 | 2 | 381 | 67 | 74% | 5.7 |
| Other Dietary Services Staff | 2 | 0 | 2 | 360 | 47 | 52% | 7.4 |
| Respiratory Therapy Technician | 1 | 0 | 1 | 146 | 54 | 59% | 2.7 |
| Occupational Therapy Aide | 0 | 1 | 1 | 36 | 9 | 10% | 4 |
| Medical Director | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
Health Inspection History
Inspections
Total health citations
73
Citations per inspection
4.06
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
33 of 73 citations resulted from standard inspections; and 40 of 73 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
50% better than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
1 critical citation
0 serious citations
70 moderate citations
2 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Oct 31, 2025
Quality of Care critical citation
Oct 31, 2025
Pharmacy moderate citation
Apr 24, 2025
Corrected
Resident Rights moderate citation
Apr 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: Creative Solutions
Resident Census by Payment Source
76
Total Residents
Medicare
3
(3.9%)
ⓘ
Medicaid
62
(81.6%)
ⓘ
Private Pay/Other
11
(14.5%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Nurse Aide Training
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
26% worse than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.9
18% worse than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.7%
Percent of long-stay residents whose need for help with daily activities has increased
16.7%
In line with Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
26.0%
Percent of long-stay residents whose ability to move independently worsened
26.0%
60% worse than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.1%
10% better than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.7%
Percent of long-stay residents experiencing one or more falls with major injury
0.7%
80% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.4%
Percent of long-stay high risk residents with pressure ulcers
3.4%
22% better than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.6%
Percent of long-stay residents who lose too much weight
7.6%
120% worse than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.2%
Percent of long-stay residents who have depressive symptoms
2.2%
25% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
8.4%
Percent of long-stay residents who received an antipsychotic medication
8.4%
6% worse than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.5%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
In line with Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.1%
In line with Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.9%
Percent of short-stay residents who newly received an antipsychotic medication
1.9%
31% worse than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
In line with Texas averageTexas average: 88.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.3%
9% worse than Texas averageTexas average: 25.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
2.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
2.6%
78% better than Texas averageTexas average: 12.0%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Texas averageTexas average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
55.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
55.0%
In line with Texas averageTexas average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
36.0%
Rate of successful return to home or community from a skilled nursing facility.
36.0%
29% worse than Texas averageTexas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$40K
51% lower than Texas averageTexas average: $80K
Number of fines
1
60% fewer fines than Texas averageTexas average: 2.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
354% more payment denials than Texas averageTexas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$40K
Texas average
$80K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 5, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 5, 2024
$40K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Dec 5, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Dec 5, 2024
49 days
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Vista Hills Health Care Center based on CMS SNF Cost Reports.
Occupancy Rate
76.7%
↓ 6.6pp vs 2022
Net Income
$428,577
↓ ~$573K vs 2022
Total Payroll
$4,011,199
↑ ~$189K vs 2022
Profit Margin
4.5%
↓ 3.4pp vs 2022
Loading trend charts...
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