Texas average 7.4
Last Health inspection on Jul 2025

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Franklin Heights, located in El Paso, TX, is a skilled nursing home and rehabilitation center offering excellent skilled nursing and rehabilitation services to its residents. This includes 24/7 skilled nursing care, assistance with daily living activities, medication management, respite care, wound care, and pain management.
Additionally they also provide their residents with nutritional services by preparing meals with consideration to their bodies’ needs and restrictions. Laundry and housekeeping services are also provided during their stay, providing the residents with a clean environment, safe from diseases.
Occupancy lower than 85% suggests more openings may be available.
Franklin Heights Nursing and Rehab Center is administrated by Fabiana Lozano.
Key information about the people who lead and staff this community.
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Citations
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
| 8 | 6 | This facility has 33% more total citations than a typical Texas nursing home (8 vs. TX avg 6).↑ 33% worse |
|
Health citations
| 4 | 2 | This facility has 100% more health citations than a typical Texas nursing home (4 vs. TX avg 2).↑ 100% worse |
|
Life safety citations
| 4 | 6 | This facility has 33% fewer life safety citations than a typical Texas nursing home (4 vs. TX avg 6).↓ 33% better |
|
Citations per year
| 2.7 | 2 | This facility has 35% more citations per year than a typical Texas nursing home (2.7 vs. TX avg 2).↑ 35% worse |
The most recent inspection on November 26, 2025, found deficiencies related to the use of physical restraints, specifically pillows tucked under mattresses restricting movement for two residents. Earlier inspections showed a pattern of issues including medication errors, incomplete care plans, inadequate assistance with activities of daily living, food safety violations, pest control problems, and failures in resident dignity and supervision. Complaint investigations substantiated several concerns such as medication administration errors, failure to prevent elopement, and inadequate abuse reporting, with one immediate jeopardy finding related to sexual abuse and elopement that was later resolved. Enforcement actions included suspension and termination of staff involved in medication errors and abuse allegations, but fines or license suspensions were not listed in the available reports. The facility’s deficiencies have persisted over time with some corrective actions taken, though recent inspections continue to identify similar types of issues.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsTexas average 7.4
Last Health inspection on Jul 2025
Texas average 25.9
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 72 citations resulted from standard inspections; 35 of 72 resulted from complaint investigations; and 11 of 72 came from combined inspections (standard and complaint).
Texas average: 2
Texas average: 0.4
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
No contractors work on this role.
Assists with medical care and medications.
No contractors work on this role.
Helps with daily care and mobility.
No contractors work on this role.
Total hours from contractors
54 contractor hours this quarter
| Certified Nursing Assistant | 38 | 0 | 38 | 13,177 | 92 | 100% | 8.3 |
| Licensed Practical Nurse | 20 | 0 | 20 | 7,067 | 92 | 100% | 9.5 |
| Medication Aide/Technician | 6 | 0 | 6 | 2,522 | 92 | 100% | 8.4 |
| RN Director of Nursing | 5 | 0 | 5 | 1,749 | 70 | 76% | 9.5 |
| Nurse Aide in Training | 4 | 0 | 4 | 1,329 | 79 | 86% | 8.9 |
| Registered Nurse | 7 | 0 | 7 | 1,079 | 74 | 80% | 8.6 |
| Administrator | 2 | 0 | 2 | 584 | 65 | 71% | 8 |
| Physical Therapy Aide | 5 | 0 | 5 | 562 | 66 | 72% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 64 | 70% | 7.9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 492 | 63 | 68% | 7.8 |
| Dietitian | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 420 | 51 | 55% | 8.2 |
| Qualified Social Worker | 4 | 0 | 4 | 394 | 66 | 72% | 5.6 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 342 | 59 | 64% | 5.1 |
| Speech Language Pathologist | 3 | 0 | 3 | 159 | 35 | 38% | 4.3 |
| Physical Therapy Assistant | 3 | 0 | 3 | 126 | 44 | 48% | 2.7 |
| Occupational Therapy Aide | 0 | 1 | 1 | 48 | 10 | 11% | 4.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 8 | 1 | 1% | 8 |
| Medical Director | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
9% of new residents, usually for short-term rehab.
71% of new residents, often for short stays.
19% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for Franklin Heights Nursing and Rehab Center based on CMS SNF Cost Reports.
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
6.3 miles from city center
Estimated distance in miles from El Paso's city center to Franklin Heights Nursing and Rehab Center's address, calculated via Google Maps.
— 5.24 miles to nearest hospital (The Hospitals of Providence Children's Hospital)
Add your location
Franklin Heights Nursing and Rehab Center is located in El Paso, Texas.
Here are the financial assistance programs available to residents in Texas.
The information below is reported by the Texas Health and Human Services Commission.
| VibraLife Senior Living and Memory Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | El Paso (East El Paso) | 92 | 74.3% | +17% | 3.26 | -20% | -10% | $0 | 30 | 5.0 | - | 47 | A+ | 41 | Vibralife Holdings Of El Paso, LP | $9.6M | $4.3M | 44.8% | 676428 | ||||
| Vista Hills Health Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | El Paso (Vista De Oro) | 120 | 76.7% | +21% | 3.53 | -7% | -3% | $39.8k | 73 | 4.1 | 1 | 83 | A+ | 51 | - | $10.4M | $4.0M | 38.7% | 455493 | ||||
| Franklin Heights Nursing and Rehab Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | El Paso (Northwest El Paso) | 132 | 68.2% | +7% | 3.49 | -15% | -4% | $196.6k | 72 | 6.0 | 5 | 95 | A+ | 51 | El Paso I Enterprises, LLC | $9.8M | $4.5M | 45.9% | 675479 | ||||
| The Bartlett Skilled Nursing and Rehabilitation Facility |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | El Paso (Northwest El Paso) | 70 | 90.4% | +42% | 3.73 | -100% | +3% | $0 | 33 | 5.5 | 1 | 56 | A+ | 52 | Douglas G Pendergras Sr. Estate | $12.0M | $5.3M | 44.2% | 676457 | ||||
| The MonteVista at Coronado Senior Living | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | El Paso (Northwest El Paso) | 76 | 64.4% | +1% | - | - | - | - | - | - | - | - | - | - | - | A+ | 2 | Stellar Montevista Management LLC | $12.3M | $4.7M | 38% | 455705 |
Franklin Heights Nursing and Rehab Center is in the Northwest El Paso neighborhood of El Paso.
The legal owner and operator of Franklin Heights Nursing and Rehab Center is West Wharton County Hospital District.
Franklin Heights Nursing and Rehab Center has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to TX state health department records, Franklin Heights Nursing and Rehab Center's license number is 308573.
According to TX state health department records, Franklin Heights Nursing and Rehab Center's license expires on January 4, 2028.
Fabiana Lozano is the administrator of Franklin Heights Nursing and Rehab Center.
Franklin Heights Nursing and Rehab Center has 132 beds.
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