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Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
May offer a more intimate, personalized care environment.
Occupancy is moderate, suggesting balanced demand.
Most residents typically stay for a few weeks or months before returning home or moving on.
69% of new residents, usually for short-term rehab.
10% of new residents, often for short stays.
21% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Active
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
93.5 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
-42% 
+8% +7% Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Home Care
Hospice Care
Nursing Homes 24/7 care needed
-21% +63% -41% Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Waterville Residential Care Center
-42%
+8%
+7%
Job Haines Home
-21%
+63%
-41%
0.0 miles from city center
Waterville, NY 13480
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 10 | 7.4 | No |
| Licensed Practical Nurse | 22 | 7.7 | No |
| Certified Nursing Assistant | 79 | 7.4 | Yes |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 78 | 1 | 79 | 17,557 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 22 | 0 | 22 | 7,424 | 91 | 100% | 7.7 |
| Registered Nurse | 10 | 0 | 10 | 2,172 | 91 | 100% | 7.4 |
| Speech Language Pathologist | 2 | 0 | 2 | 894 | 65 | 71% | 7.6 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 877 | 69 | 76% | 6.1 |
| Physical Therapy Assistant | 5 | 0 | 5 | 693 | 74 | 81% | 5.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 645 | 91 | 100% | 4.3 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 569 | 72 | 79% | 7.2 |
| Administrator | 1 | 1 | 2 | 518 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 468 | 63 | 69% | 7.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 453 | 63 | 69% | 7.2 |
| Nurse Practitioner | 1 | 0 | 1 | 380 | 50 | 55% | 7.6 |
| Dental Services Staff | 1 | 0 | 1 | 251 | 37 | 41% | 6.8 |
| Physical Therapy Aide | 1 | 0 | 1 | 249 | 31 | 34% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 242 | 38 | 42% | 6.4 |
| Medical Director | 0 | 1 | 1 | 104 | 26 | 29% | 4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 50 | 13 | 14% | 3.8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 47 | 33 | 36% | 1.4 |
State average N/A
Last Health inspection on Aug 2025
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 17 citations resulted from standard inspections; and 4 of 17 resulted from complaint investigations.
0
In line with State average
State average: N/A
0
In line with State average
State average: N/A
Corrected
Corrected
Corrected
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Active councils help families stay involved in care decisions and facility operations.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
14% worse than State average
State average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.6
47% worse than State average
State average: 18.1
Percent of long-stay residents whose need for help with daily activities has increased
25.8%
57% worse than State average
State average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
18.5%
12% worse than State average
State average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.6%
67% worse than State average
State average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.6%
45% better than State average
State average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
4.8%
32% better than State average
State average: 7.2%
Percent of long-stay residents with a urinary tract infection
3.6%
159% worse than State average
State average: 1.4%
Percent of long-stay residents who lose too much weight
5.3%
13% better than State average
State average: 6.1%
Percent of long-stay residents who have depressive symptoms
1.3%
93% better than State average
State average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
15.9%
26% worse than State average
State average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
9% better than State average
State average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
In line with State average
State average: 95.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.6%
21% better than State average
State average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
23% worse than State average
State average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
25% better than State average
State average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Historical financial and operational data for Waterville Residential Care Center based on CMS SNF Cost Reports.
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