Westminster Manor
Assisted Living · USA
Westminster Manor
Assisted Living · USA
Westminster Manor is a 37-bed assisted living community administrated by the Cayuga-Syracuse Presbyterian Home for the Elderly at 81 South Street in Auburn, New York 13021, in Cayuga County. Licensed by the New York State Department of Health, Office of Aging and Long Term Care as an Adult Home with affiliation to the Empire State Association of Adult Homes and Assisted Living Facilities, the facility operates on a 501(c)(3) nonprofit basis and is governed by a Board of Directors. Westminster Manor comprises 32 residential units in a single-story building restricted to residents age 60 and older. The facility is open to all adults on a non-sectarian basis. The Westminster Manor Scholarship Fund provides rental assistance for eligible residents without requiring Medicaid participation.
Medicare is not accepted. Private pay and Veterans Benefits are accepted. Licensed nurses and CNAs are on staff. Memory support, rehabilitation services, skilled nursing, and supportive services are confirmed programs. Pets are permitted. Transportation is available for medical appointments and general use. A volunteer program is active.
The New York State Department of Health, Office of Aging and Long Term Care has conducted one inspection cycle. Surveys on October 23, 2023, and May 14, 2024, found zero deficiencies. The most recent inspection, a Relicensure Survey on April 22, 2025, cited one deficiency related to medication management within resident services. One complaint has been filed. No fines, immediate jeopardy findings, or enforcement actions appear in the public record.
Published reviewer sentiment is mixed. Older accounts describe strong care quality. More recent reviews raise concerns about staff retention and management responsiveness to resident needs.
Auburn Community Hospital is approximately 1.1 miles from the facility.
Westminster Manor is suited for adults 60 and older seeking assisted living with memory support and skilled nursing within a small nonprofit community in Auburn. Families should ask about medication management protocols, current staffing levels and retention rates, and how the facility addresses resident concerns raised in recent reviews before placement.
37-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 87 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAdult Home
StatusActive
CountyCayuga
License Number050-E-002
Owner NameCayuga-Syracuse Presbyterian Home For The Elderly
Rehabilitation Services
Licensed Nurses/CNAs
Memory Support
Pets Allowed
Specific ProgramsSupportive Services
Volunteer ProgramsYes
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2023 · 3 years of data
0 enforcement actions
1 citation
1 complaint
1 inspection
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. New York state average
Overall vs. NY average
1 Worse
Metrics worse than New York average:
• Inspection citation rate (79% above) 9 Better Metrics better than New York average:
• Total citations (97% below)
• Citations per year (97% below)
• Citations per inspection (69% below)
• Total inspections (89% below)
• Inspections with citations (80% below)
• Total complaints (99% below)
• Complaints per year (99% below)
• Complaints per bed (94% below)
• Complaint investigations (100% below)
• Inspection citation rate (79% above) 9 Better Metrics better than New York average:
• Total citations (97% below)
• Citations per year (97% below)
• Citations per inspection (69% below)
• Total inspections (89% below)
• Inspections with citations (80% below)
• Total complaints (99% below)
• Complaints per year (99% below)
• Complaints per bed (94% below)
• Complaint investigations (100% below)
Latest Inspection
April 22, 2025
Relicensure Survey
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 29 | This facility has 97% fewer total citations than a typical New York assisted living residence (1 vs. NY avg 29).↓ 97% better |
|
Citations per year
Average citations per year since 2023.
| 0.3 | 9.7 | This facility has 97% fewer citations per year than a typical New York assisted living residence (0.3 vs. NY avg 9.7).↓ 97% better |
|
Citations per inspection
Average citations per inspection.
| 1 | 3.2 | This facility has 69% fewer citations per inspection than a typical New York assisted living residence (1 vs. NY avg 3.2).↓ 69% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 9 | This facility has 89% fewer total inspections than a typical New York assisted living residence (1 vs. NY avg 9).↓ 89% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 5 | This facility has 80% fewer inspections with citations than a typical New York assisted living residence (1 vs. NY avg 5).↓ 80% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 79 | This facility has 99% fewer total complaints than a typical New York assisted living residence (1 vs. NY avg 79).↓ 99% better |
|
Complaints per year
Average complaints per year since 2023.
| 0.3 | 26.3 | This facility has 99% fewer complaints per year than a typical New York assisted living residence (0.3 vs. NY avg 26.3).↓ 99% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.03 | 0.50 | This facility has 94% fewer complaints per bed than a typical New York assisted living residence (0.03 vs. NY avg 0.5).↓ 94% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on April 22, 2025, identified one deficiency related to resident services medication management. Earlier inspections from October 23, 2023, and May 14, 2024, did not have any deficiencies. Prior reports noted issues specifically with medication management within resident services, while complaint investigations were not listed in the available reports. There were no fines, immediate jeopardy findings, or enforcement actions reported. The inspection history suggests a generally compliant record with a single recent citation in medication management.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near Westminster Manor
0.0 miles from city center
Estimated distance in miles from Auburn's city center to Westminster Manor's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
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Frequently Asked Questions about Westminster Manor
Who is the owner of Westminster Manor?
The legal owner and operator of Westminster Manor is Cayuga-Syracuse Presbyterian Home for the Elderly.
Is Westminster Manor in a walkable area?
Westminster Manor has a walk score of 87. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Westminster Manor?
According to NY state health department records, Westminster Manor's license number is 050-E-002.
How many beds does Westminster Manor have?
Westminster Manor has 37 beds.
Are there photos of Westminster Manor?
Yes — there are 2 photos of Westminster Manor in the photo gallery on this page.
What is the address of Westminster Manor?
Westminster Manor is located at 81 South Street.
What is the phone number of Westminster Manor?
(315) 252-0507 will put you in contact with the team at Westminster Manor.
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