Total staff
171
Employees
168
Contractors
3
White Glove Community Care
Home Care Agencies & Home Care · Poughkeepsie, NY
CMS overall rating
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
White Glove Community Care
Home Care Agencies & Home Care · Poughkeepsie, NY
CMS overall rating
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Overview of White Glove Community Care
Enjoy a better quality of life with White Glove Community Care, an experienced home care provider in Spring Valley, NY, offering home health aides, personal care, and private duty nursing. Older adults receive the right care for their unique needs with a kind and highly trained team, helping with bathing, dressing, and other daily tasks. The agency also handles the housekeeping and other chores, so older adults have a maintenance-free living.
To help older adults return to their routines without hassles, physical, occupational, and speech therapy are provided. Delicious and well-balanced dining options are prepared to satisfy older adults’ nutritional needs and preferences. With multiple locations across New York, this home care provider ensures older adults have a blissful retirement in the safety of their homes.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 30th out of 387 homes in New York for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 30th out of 387 homes in New York for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 35m per day
Rank #30 / 387Nurse hours — State benchmarkedThis home is ranked 30th out of 387 homes in New York. Shows adjusted nurse hours per resident per day benchmarked to the New York average, with a ranking across 387 New York facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs New York avg
+28%
Standout metric
LPN / LVN is +71% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 29m per day | ▼ 32% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 20m per day | ▲ 71% State avg: 47m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 19m per day | ▲ 6% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 35m per day | ▲ 11% State avg: 3h 14m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 68% State avg: 7m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 14m per day | ▼ 50% State avg: 29m per day · National avg: 29m per day |
Walk Score: 81 / 100 Rank #437 / 1173Walk Score — State benchmarkedThis home is ranked 437th out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Rehabilitation Services
Licensed Nurses/CNAs
Home Care
Admission CriteriaMust be a qualified RN, no experience required, must be a citizen of Canada.
HousekeepingYes
Specific ProgramsPrivate Duty Nursing, Therapy and Early Intervention, School Nursing & Para Services, Homecare & Housekeeping, Services Overview, Get Care, Find Jobs, Externship Program, ACD Training, Benefits & Perks, For Families, Request Services, All Services
Starting Price$500 per month
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.32 : 1
651% more staff per resident than New York average
Avg staff/day
73
Average shift
8.9 hours
16% better than New York average
Total staff hours (quarter)
59,933
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
All 12 RN Staff are full-time employees. No contractors work on this role.
12
All 12 RN Staff are full-time employees. No contractors work on this role.
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursLicensed Practical Nurse
Assists with medical care and medications.
LPN Staff
All 46 LPN Staff are full-time employees. No contractors work on this role.
46
All 46 LPN Staff are full-time employees. No contractors work on this role.
46
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursCertified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
All 76 CNA Staff are full-time employees. No contractors work on this role.
76
All 76 CNA Staff are full-time employees. No contractors work on this role.
76
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursContractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1.7%
1,003 contractor hours this quarter
Occupational Therapy Aide: 2
Medical Director: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 76 | 0 | 76 | 28,445 | 92 | 100% | 9.3 |
| Licensed Practical Nurse | 46 | 0 | 46 | 16,422 | 92 | 100% | 9.6 |
| Registered Nurse | 12 | 0 | 12 | 4,170 | 92 | 100% | 8.9 |
| Dietitian | 7 | 0 | 7 | 2,339 | 92 | 100% | 7.3 |
| Qualified Social Worker | 3 | 0 | 3 | 1,310 | 64 | 70% | 8.1 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,291 | 65 | 71% | 7 |
| Dental Services Staff | 3 | 0 | 3 | 1,238 | 62 | 67% | 7.4 |
| Speech Language Pathologist | 3 | 0 | 3 | 867 | 69 | 75% | 7.5 |
| Occupational Therapy Aide | 0 | 2 | 2 | 787 | 62 | 67% | 7.6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 466 | 57 | 62% | 7.5 |
| Administrator | 1 | 0 | 1 | 452 | 58 | 63% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 448 | 56 | 61% | 8 |
| Physical Therapy Aide | 1 | 0 | 1 | 447 | 60 | 65% | 7.4 |
| Respiratory Therapy Technician | 1 | 0 | 1 | 446 | 59 | 64% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 434 | 55 | 60% | 7.9 |
| Medical Director | 0 | 1 | 1 | 216 | 27 | 29% | 8 |
| Nurse Aide in Training | 6 | 0 | 6 | 159 | 21 | 23% | 4.4 |
76 Certified Nursing Assistant
% of Days
100%
46 Licensed Practical Nurse
% of Days
100%
12 Registered Nurse
% of Days
100%
7 Dietitian
% of Days
100%
3 Qualified Social Worker
% of Days
70%
5 Clinical Nurse Specialist
% of Days
71%
3 Dental Services Staff
% of Days
67%
3 Speech Language Pathologist
% of Days
75%
2 Occupational Therapy Aide
% of Days
67%
2 Physical Therapy Assistant
% of Days
62%
1 Administrator
% of Days
63%
1 Nurse Practitioner
% of Days
61%
1 Physical Therapy Aide
% of Days
65%
1 Respiratory Therapy Technician
% of Days
64%
1 Mental Health Service Worker
% of Days
60%
1 Medical Director
% of Days
29%
6 Nurse Aide in Training
% of Days
23%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.5
44% better than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.0
12% better than New York averageNew York average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
7.4%
Percent of long-stay residents whose need for help with daily activities has increased
7.4%
55% better than New York averageNew York average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
8.9%
Percent of long-stay residents whose ability to move independently worsened
8.9%
46% better than New York averageNew York average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.6%
48% worse than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.6%
Percent of long-stay residents experiencing one or more falls with major injury
5.6%
89% worse than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.7%
Percent of long-stay high risk residents with pressure ulcers
2.7%
63% better than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.8%
Percent of long-stay residents with a urinary tract infection
0.8%
42% better than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.8%
Percent of long-stay residents who lose too much weight
2.8%
54% better than New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.8%
Percent of long-stay residents who have depressive symptoms
5.8%
68% better than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
11.9%
Percent of long-stay residents who received an antipsychotic medication
11.9%
5% better than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than New York averageNew York average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than New York averageNew York average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
24% better than New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
44% worse than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
25% better than New York averageNew York average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
130
Medicare
14
10.8% of residents
Medicaid
90
69.2% of residents
Private pay or other
26
20% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Givette Gonzalez serves as the Clinical Administrator at White Glove Community Care, overseeing clinical operations to ensure high-quality patient care. She plays a key leadership role in managing clinical services and supporting the community's health and wellness goals.
Places of interest near White Glove Community Care
2.0 miles from city center
Estimated distance in miles from Spring Valley's city center to White Glove Community Care's address, calculated via Google Maps.
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Financial Assistance for
Home Care Agencies in New York
White Glove Community Care is located in Spring Valley, New York.
Here are the financial assistance programs available to residents in New York.
Frequently Asked Questions about White Glove Community Care
What neighborhood is White Glove Community Care in?
White Glove Community Care is in the Town of Ramapo neighborhood of Spring Valley.
Is White Glove Community Care in a walkable area?
White Glove Community Care has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the address of White Glove Community Care?
White Glove Community Care is located at 42-44 North Main Street, Spring Valley, NY 10977.
What is the phone number of White Glove Community Care?
(718) 828-2666 will put you in contact with the team at White Glove Community Care.
Is White Glove Community Care Medicare or Medicaid certified?
Yes — White Glove Community Care is a CMS-certified provider of Medicare and Medicaid.
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