Willow Brook Christian Home

Nursing Home
Overview of Willow Brook Christian Home

Ensuring a life of comfort and worry-free, Willow Brook Christian Home is a nursing home in Columbus. The community ensures that residents are receiving the best and excellent care. It’s a community that prides itself on providing service delivered with compassion balanced with dignity and respect. Willow Brook is the ideal place for families who want their loved ones to be in the hands of professional and empathic staff that promotes quality living in a faith-based community.
The nursing home short-term or long-term rehabilitation service; they also are guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with inpatient and outpatient care in a resort-like community with the utmost level of hospitality. Assisted living is also offered in the community that provides a hassle-free lifestyle. 

(614) 885-3300

Managed by Nicole Ketron

Executive Director

Nicole Ketron, LNHA, serves as Executive Director at Willow Brook Village, part of Willow Brook Christian Communities. She brings leadership and expertise to the community, overseeing operations and ensuring quality care for residents.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Ohio average: 3.2/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Ohio average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Ohio average: 2.4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Ohio average: 4.4/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 56m per day

This home provides 11% more nursing time per resident than the state average.

Ohio average: 3h 32m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 1h 8m per day 38m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 13m per day 58m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 18m per day 2h 8m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 15m per day 3h 17m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 2m per day 3m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 43m per day 25m per day 29m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 50

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Ohio average
Occupancy rate 85.4%
Residents per day (avg) 48
Occupancy rate
85.4%
Residents per day (avg)
48

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

34% of new residents, usually for short-term rehab.

Typical stay 21 days

Private pay

62% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 10 - 11 months

Finances and operations

Voluntary non-profit home
Church
Home revenue
$6.6M
Operating deficit
-$1.1M
Voluntary non-profit home Church
Home revenue
$6,647,449.00
Operating deficit
$-1,053,990.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.3M
50.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.4M
Total costs $7.7M
Walk Score
Walk Score: 25 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

License Status
Active
Facility Type
RESIDENTIAL CARE FACILITY

Additional licensing details

CMS Certification Number: 365988
County: FRANKLIN

Ownership & operating entity

Willow Brook Christian Home is administrated by MARY JANE JORDAN.

Policies

No pets allowed
Animal Limitations: Animals with current veterinary papers are allowed to visit.
No Smoking
Designated smoking area NOT available
Alcohol Allowed
Honor Cessation OF Nutrition Honor Cessation OF Hydration
Honor DO NOT Resuscitate
Drinking is allowed in the residents room with permission from physician.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: THERESA AGYEPONG

Contact Information

Fax: (614) 885-8476
Contact Willow Brook Christian Home

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Payment & Funding Options

Private pay rate per day: $168

Performance summary

Key indicators of commitment to quality care and safety.

Scores

Resident Satisfaction Score
84.72

Based on survey responses.

Inspection History

In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.

Latest inspection

Date:August 20, 2025

Inspection oversight

Immediate jeopardy identified:No
Substandard quality of care cited:No

2 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Resident satisfaction survey results

Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.

Average score

84 / 100

Ohio average: 86 / 100

2022 – 2023 Period

Care and services

82 / 100

Ohio average: 89 / 100

Environment

89 / 100

Ohio average: 95 / 100

Moving in

70 / 100

Ohio average: 82 / 100

Facility culture

79 / 100

Ohio average: 86 / 100

Caregivers

91 / 100

Ohio average: 89 / 100

Spending time

85 / 100

Ohio average: 80 / 100

Meals and dining

89 / 100

Ohio average: 81 / 100

Compare Nursing Homes around Columbus

The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Willow Brook Christian Home
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Columbus
50
No
-
25
BARTH, PHIL
85.4%
$6,373,672.00
$3,328,409.00
52.2%
47.60
4/5
3.9264
3/5
4/5
5/5
-
26
1
+87%
+11%
+9%
McNaughten Pointe Nursing and Rehabilitation Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Columbus (Far East)
135
No
-
46
FATICA, MICHAEL
84.1%
$18,509,666.00
$7,642,578.00
41.3%
117.60
2/5
3.0089
2/5
3/5
3/5
-
38
2
+60%
-15%
+7%
Crown Pointe Care Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Columbus (Colonial Hills)
90
No
A+
31
MEEKS, AMANDA
95.3%
$10,320,846.00
$4,366,149.00
42.3%
83.70
2/5
2.7344
2/5
1/5
5/5
-
35
1
+6%
-23%
+21%
Columbus Alzheimer Care Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Columbus (Olentangy Commons)
99
No
-
45
-
98.6%
$11,332,230.00
$4,259,986.00
37.6%
98.00
2/5
3.0503
1/5
2/5
5/5
1
35
2
+3%
-14%
+25%
Minerva Park Nursing and Rehabilitation Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Columbus (Northland)
-
No
A+
70
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near Willow Brook Christian Home

Address 12.3 miles from city center — 3.32 miles to nearest hospital (Mount Carmel St. Ann's)

Address 55 Lazelle Rd, Columbus, OH 43235

Calculate Travel Distance to Willow Brook Christian Home

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

93
Total Staff
76
Employees
17
Contractors
19,684
Total Hours (Quarter)
31
Avg Staff/Day
7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse167.3 Yes
Licensed Practical Nurse57.6 No
Certified Nursing Assistant457.3 Yes
Staff by Category
Administration
3 staff
6.3hs shift avg
Nursing Staff
68 staff
7.3hs shift avg
Physicians & Practitioners
2 staff
7.9hs shift avg
Therapy Services
12 staff
4.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
2.9hs shift avg
Dietary Services
2 staff
7.7hs shift avg
Other Services
2 staff
7.7hs shift avg
Contractor Analysis
6.6%
of total hours from contractors
1,303 contractor hours this quarter
Registered Nurse: 1 Certified Nursing Assistant: 1 Physical Therapy Aide: 3 Respiratory Therapy Technician: 2 Physical Therapy Assistant: 2 Speech Language Pathologist: 2 Qualified Social Worker: 4 Medical Director: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant441459,87191100%7.3
Registered Nurse151163,86891100%7.3
Licensed Practical Nurse5059827886%7.6
Dietitian2027506875%7.7
Mental Health Service Worker2027196571%7.7
Physical Therapy Aide0335166673%7.7
Nurse Practitioner1014926268%7.9
Clinical Nurse Specialist1014525763%7.9
Nurse Aide in Training2024305763%7.4
Administrator2024195459%7.8
Occupational Therapy Aide2024175358%7.6
Speech Language Pathologist0223627077%5
Qualified Social Worker0441595459%2.9
Respiratory Therapy Technician0221347077%1.9
Physical Therapy Assistant022895156%1.7
Occupational Therapy Assistant0112233%7.3
Medical Director01161415%0.5

Health Inspection History

Inspections
Total health inspections 5

Ohio average 6.7


Last Health inspection on Sep 2025

Total health citations 26
Citations per inspection
5.2

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

24 of 26 citations resulted from standard inspections; and 2 of 26 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Ohio average

Ohio average: 0.3


Serious Health citations More info 1
11% worse than Ohio average

Ohio average: 0.9

0 critical citations More info Ohio average: 0.3

1 serious citation More info Ohio average: 0.9

24 moderate citations More info Ohio average: 29

1 minor citation More info Ohio average: 0.7
Citations history (last 3 years)
Quality of Care serious citation Sep 02, 2025
Corrected

Abuse/Neglect moderate citation Nov 07, 2024
Corrected

Infection Control moderate citation Nov 07, 2024
Corrected

Infection Control moderate citation Nov 07, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit (Church)
Part of: WILLOW BROOK CHRISTIAN SERVICES
Resident Census by Payment Source
45 Total Residents
Medicare 8 (17.8%)
Medicaid 25 (55.6%)
Private Pay/Other 12 (26.7%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.5
97% worse than Ohio average

Ohio average: 5.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 24.5
94% worse than Ohio average

Ohio average: 12.7

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 13.9%
103% worse than Ohio average

Ohio average: 6.8%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 32.1%
261% worse than Ohio average

Ohio average: 8.9%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 27.5%
25% worse than Ohio average

Ohio average: 22.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.0%
16% worse than Ohio average

Ohio average: 3.4%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.1%
5% worse than Ohio average

Ohio average: 3.9%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.7%
392% worse than Ohio average

Ohio average: 0.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 3.4%
45% better than Ohio average

Ohio average: 6.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 25.7%
7% worse than Ohio average

Ohio average: 24.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 0.0%
100% better than Ohio average

Ohio average: 8.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 89.4%
In line with Ohio average

Ohio average: 92.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Ohio average

Ohio average: 94.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 74.9%
In line with Ohio average

Ohio average: 78.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Ohio average

Ohio average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 85.7%
13% better than Ohio average

Ohio average: 75.6%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 15.0%
40% better than Ohio average

Ohio average: 25.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 5.2%
58% better than Ohio average

Ohio average: 12.5%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Ohio average

Ohio average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 54.7%
In line with Ohio average

Ohio average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 56.7%
12% better than Ohio average

Ohio average: 50.6%

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Ohio Seniors

Get financial aid guidance

PASSPORT Waiver

Ohio Medicaid PASSPORT

Age 60+, Ohio resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Administered through regional agencies; waitlists possible.

Ohio Home Care Program (non-Medicaid)

OH HCP

Age 60+, Ohio resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; regional variation.

Assisted Living Waiver (ALW)

Ohio Assisted Living Waiver

Age 21+ (65+ prioritized), OH resident, Medicaid-eligible, NFLOC.

~$2,829/month (individual); QIT required.

$2,000 (individual), $3,000 (couple).

Covers ~300 facilities; room/board not included (separate cost).

Program of All-Inclusive Care for the Elderly (PACE)

Ohio PACE (e.g., McGregor PACE)

Age 55+, OH resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 9 counties (e.g., Cuyahoga, Franklin); expanding via Healthy Aging Grants.

Medicare Savings Program (MSP)

Ohio Medicare Savings Program

Age 65+ or disabled, OH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Home Energy Assistance Program (HEAP)

Ohio HEAP

Age 60+ prioritized, OH resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers gas, electric, oil; emergency aid via Winter/Summer Crisis Programs.

Family Caregiver Support Program (FCSP)

Ohio Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; OH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

12 AAAs; rural/low-income priority; volunteer respite option.

Senior Community Service Employment Program (SCSEP)

Ohio SCSEP

Age 55+, unemployed, low-income, OH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Ohio VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, OH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand; supports care in multiple settings.

Homestead Exemption

Ohio Homestead Exemption

Age 65+ (or disabled), OH resident, homeowner, low-income.

~$38,500/year (individual, adjusted annually).

Not assessed; home ownership required.

Reduces taxable value by $25,000; applies to primary residence.

Save the Dream Ohio (Homeowner Assistance Fund)

Ohio Save the Dream

Age 60+ prioritized, OH resident, homeowner, hardship post-Jan 21, 2020.

~$147,600/year (family of 4, 150% AMI; varies by county).

Not assessed; hardship-focused.

Covers delinquent mortgages, utilities, taxes; max $25,000 mortgage aid.

Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today
Tour Icon
Planning a tour? Check our touring checklist.
Chat Icon
Thinking of living here? We can help you speak to a current resident