Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
90
69 employees · 21 contractors · 31 on an average day Willow Brook Christian Home
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Columbus, OH
ALM Inspection Grade
B+
ALM's inspection grade is 88 / 100, a B+ — 4 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 88 / 100, a B+ — 4 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Willow Brook Christian Home
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Columbus, OH
ALM Inspection Grade
B+
ALM's inspection grade is 88 / 100, a B+ — 4 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 88 / 100, a B+ — 4 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Willow Brook Christian Home accepts Medicare, Medicaid, and private pay.
Willow Brook Christian Home offers nursing home, assisted living, independent living, memory care, and skilled nursing in Columbus, Ohio. Assisted living includes help with bathing, dressing, and medication while the resident keeps an apartment. Independent living provides private living with community services and no daily care. Memory care offers a supervised setting for someone living with dementia, while skilled nursing provides licensed nursing care on site around the clock.
Several care levels are available in one community. A resident whose needs grow over time may be able to move to a higher level of care without leaving Willow Brook Christian Home. The home has 50 beds, making it a smaller community where staff and residents can get to know one another.
Willow Brook Christian Home is in the Olentangy High Bluffs neighborhood. Medicare, Medicaid, and private pay are accepted, giving families several ways to cover care depending on eligibility and available resources. Rehabilitation services are also available for residents who need rehabilitation support.
Total nurse staffing is 4 hours and 1 minute per resident each day, representing the daily hands on nursing time allocated to each resident. Mary Jane Jordan serves as the administrator. The range of care may make this home a good fit for someone who wants to begin with independent or assisted living and may later need memory care or skilled nursing.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 18th out of 170 nursing homes we track in Ohio for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 1m
This nursing home is ranked 18th out of 170 nursing homes we track in Ohio for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 1mStandout metric: Registered nurse (RN) is +117% above Ohio average
2 of 6 metrics below Ohio average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 16 are the facility's own employees; no agency contractors work in this role.
16 staff · 7.4-hour shifts
1h 22m
↑ 117% · OH 38mThis facility: 1h 22m per resident per day, 117% above the Ohio average of 38m (among Ohio facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 16 are the facility's own employees; no agency contractors work in this role.
16 staff · 7.4-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 5 are the facility's own employees; no agency contractors work in this role.
5 staff · 7.8-hour shifts
9m
↓ 84% · OH 58mThis facility: 9m per resident per day, 84% below the Ohio average of 58m (among Ohio facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 5 are the facility's own employees; no agency contractors work in this role.
5 staff · 7.8-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 38 total: 36 of the facility's own employees and 2 agency contractors.
38 staff · 7.3-hour shifts
2h 29m
↑ 17% · OH 2h 8mThis facility: 2h 29m per resident per day, 17% above the Ohio average of 2h 8m (among Ohio facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 38 total: 36 of the facility's own employees and 2 agency contractors.
38 staff · 7.3-hour shiftsUS average: 2h 21m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 21m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
1m
↓ 65% · OH 3mThis facility: 1m per resident per day, 65% below the Ohio average of 3m (among Ohio facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
3h 31m
↑ 7% · OH 3h 17mThis facility: 3h 31m per resident per day, 7% above the Ohio average of 3h 17m (among Ohio facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
52m
↑ 110% · OH 25mThis facility: 52m per resident per day, 110% above the Ohio average of 25m (among Ohio facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
90
69 employees · 21 contractors · 31 on an average day
90 total staff / 49 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.84 : 1
↓ 7% · OH 1.98This facility: 1.84 staff per resident, 7% below the Ohio average of 1.98 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
90 staff ÷ 49 residents
See full Ohio ranking →
Average hours one staff member works on a day they are on shift, across every role.
6.9 h
↓ 15% · OH 8.1 hThis facility: 6.9 h, 15% below the Ohio average of 8.1 h (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
19,818 staff hours this quarter
See full Ohio ranking →93.7% of staff hours were worked by the facility's own employees
Ohio average: 90.4% · Contractors this quarter: Qualified Social Worker (6), Physical Therapy Aide (3), Physical Therapy Assistant (3), Speech Language Pathologist (3), Certified Nursing Assistant (2), Respiratory Therapy Technician (2), Medical Director (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
34
Rank #132 / 183Bed count — State benchmarked This nursing home is ranked 132nd out of 183 nursing homes we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
34
Rank #132 / 183Bed count — State benchmarked This nursing home is ranked 132nd out of 183 nursing homes we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Walk Score
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #171 / 231Walk Score — State benchmarked This nursing home is ranked 171st out of 231 nursing homes we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #171 / 231Walk Score — State benchmarked This nursing home is ranked 171st out of 231 nursing homes we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
25
/ 100
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
80
days
About This Community
StatusActive
CountyFranklin
CMS Certification Number365988
Willow Brook Christian Home is administered by Mary Jane Jordan.
Resident Council
Director of NursingTheresa Agyepong
Email
jjordan@willow-brook.org
Fax(614) 885-8476
Pets not allowed
Religious AffiliationChurch Of Christ
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
88 / 100
2025 – 2026 Period
Based on 12 completed resident interviews out of 23 eligible residents, collected August 2025 through January 2026. Ohio has not yet published statewide averages for this survey.
Care and services
100 / 100
Environment
92 / 100
Moving in
74 / 100
Facility culture
89 / 100
Caregivers
92 / 100
Spending time
78 / 100
Meals and dining
97 / 100
Average score
84 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Based on 12 completed resident interviews out of 19 eligible residents, collected November 2022 through May 2023.
Care and services
82 / 100
Ohio average: 89 / 100
Environment
89 / 100
Ohio average: 95 / 100
Moving in
70 / 100
Ohio average: 82 / 100
Facility culture
79 / 100
Ohio average: 86 / 100
Caregivers
91 / 100
Ohio average: 89 / 100
Spending time
85 / 100
Ohio average: 80 / 100
Meals and dining
89 / 100
Ohio average: 81 / 100
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Did (Do) the therapists help you set goals?
This facility100/100
Did (Does) the therapy help you meet your goals?
This facility100/100
Did (Do) you know who to speak to about your therapy progress?
This facility100/100
Can you decide how to spend your day?
This facility92/100
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility46/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Is it very clean here?
This facility100/100
With or without assistance, can you get to different places in the building?
This facility100/100
Do you feel you have enough privacy?
This facility100/100
Are your personal items safe here?
This facility92/100
Do you feel safe here?
This facility92/100
Are you able to get around your room or apartment easily, with or without assistance?
This facility83/100
With or without assistance, can you enjoy the outdoors if you want to, weather permitting?
This facility83/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Did you feel warmly welcomed as a new resident?
This facility89/100
Do you remember what it was like when you first came to stay at this care facility?
This facility75/100
Were you given enough information to learn how things work here?
This facility67/100
Did you receive a thorough orientation to this facility?
This facility63/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you feel comfortable speaking up about things you don't like here?
This facility100/100
Do the people who work here seem happy to work here?
This facility100/100
Do the people who work here go above and beyond to give you a good life?
This facility100/100
Do the people who work here help you with technology, if needed?
This facility100/100
Would you highly recommend this facility to someone who needs this type of care?
This facility100/100
Overall, are you satisfied with the care you receive here?
This facility100/100
Are you as involved in decisions about your care as you want to be?
This facility92/100
Are your concerns taken care of in a timely way?
This facility90/100
Do you enjoy spending time with anyone who lives here?
This facility73/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility50/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility100/100
Do the people who work here do things the way you want them done?
This facility100/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Do the people who work here do everything they can to protect you from getting sick?
This facility100/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility100/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility100/100
Do the same people take care of you most of the time?
This facility100/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility92/100
Do the people who work here ever get angry at you? *
This facility83/100
Do the people who care for you explain your care and services to you?
This facility75/100
Do the people who work here check on you often enough to see if you need anything?
This facility67/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you feel included in life here?
This facility100/100
Do you like the activities here?
This facility100/100
Do you usually enjoy how you spend your time?
This facility91/100
Are you able to do the activities offered here, if you want?
This facility83/100
Do you feel as connected to the outside community as you want to be?
This facility82/100
Do you spend too much time waiting for things to begin? *
This facility82/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility73/100
Do you have enough opportunities to go on outings and special events?
This facility64/100
Do you have something to look forward to most days?
This facility58/100
Are there enjoyable things to do on the weekends, if you want?
This facility30/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you get enough to eat here?
This facility100/100
Does the menu change often enough?
This facility100/100
Can you ask for different food to be added to the menu?
This facility100/100
Do you like the food here?
This facility100/100
Do you get enough fresh fruits and vegetables here?
This facility92/100
Do you look forward to mealtimes?
This facility92/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility58/100
Ohio average46/100
Did (Does) the therapy help you meet your goals?
This facility60/100
Ohio average88/100
Did (Do) the therapists help you set goals?
This facility71/100
Ohio average89/100
Did (Do) you know who to speak to about your therapy progress?
This facility83/100
Ohio average85/100
Can you decide how to spend your day?
This facility92/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Can you enjoy the outdoors if you want to?
This facility67/100
Ohio average91/100
Are you able to get around the building if you want to?
This facility75/100
Ohio average95/100
Is it easy for you to get around in your room (or apartment)?
This facility82/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility91/100
Ohio average96/100
Do you feel you have enough privacy?
This facility92/100
Ohio average95/100
Are your personal items safe here?
This facility92/100
Ohio average92/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Is it very clean here?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to WILLOW BROOK CHRISTIAN HOME?
This facility60/100
Ohio average70/100
Did you feel warmly welcomed as a new resident?
This facility70/100
Ohio average93/100
Were you given enough information to learn how things work here?
This facility80/100
Ohio average82/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here tell you when rules, policies, and procedures change?
This facility60/100
Ohio average78/100
Are you encouraged to speak up about things you don’t like here?
This facility75/100
Ohio average81/100
Are you friends with anyone who lives here?
This facility75/100
Ohio average81/100
Are you as involved in decisions about your care as you want to be?
This facility82/100
Ohio average85/100
Would you highly recommend WILLOW BROOK CHRISTIAN HOME to someone who needs this type of care?
This facility82/100
Ohio average89/100
Do the people who work here seem happy to work here?
This facility83/100
Ohio average92/100
Are your concerns taken care of in a timely way?
This facility90/100
Ohio average86/100
Do the people who work here help you with technology, if needed?
This facility91/100
Ohio average89/100
Do the people who work here go above and beyond to give you a good life?
This facility92/100
Ohio average87/100
Overall, are you satisfied with the care you receive here?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here ever get angry at you?
This facility75/100
Ohio average88/100
Do the people who care for you explain your care and services to you?
This facility75/100
Ohio average85/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility83/100
Ohio average85/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility90/100
Ohio average90/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility91/100
Ohio average96/100
Do the same people take care of you most of the time?
This facility92/100
Ohio average84/100
Do the people who work here do things the way you want them done?
This facility100/100
Ohio average88/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Do the people who work here check on you often enough to see if you need anything?
This facility100/100
Ohio average81/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility100/100
Ohio average92/100
Do the people who work here do everything they can to protect you from getting sick?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as connected to the community as you want to be?
This facility60/100
Ohio average71/100
Do you have enough opportunities to go on outings and special events?
This facility71/100
Ohio average73/100
Are you able to do the activities offered here, if you want?
This facility83/100
Ohio average93/100
Do you have something to look forward to most days?
This facility83/100
Ohio average77/100
Do you like the activities here?
This facility89/100
Ohio average83/100
Do you feel included in life here?
This facility91/100
Ohio average89/100
Are there enjoyable things to do on the weekends, if you want?
This facility91/100
Ohio average63/100
Do you usually enjoy how you spend your time?
This facility91/100
Ohio average87/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility92/100
Ohio average83/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility73/100
Ohio average68/100
Do you look forward to mealtimes?
This facility83/100
Ohio average80/100
Do you like the food here?
This facility91/100
Ohio average81/100
Do you get enough fresh food options here?
This facility92/100
Ohio average81/100
Does the menu change often enough?
This facility92/100
Ohio average77/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
CMS Health Inspection History
ALM Inspection Grade
88 / 100
Calculated from CMS inspection data for this community's nursing-home beds
How it compares
4 points above the Ohio average for CMS-certified facilities (84/100)
Category breakdown
Citations
Typical
65 severity-weighted points (25 citations) · 11% lower than the typical CMS-certified OH facility (median: 73)
Enforcement
Strong
No fines on record · 0 enforcement actions
Persistence
Typical
35 days to fix issues · slower than the typical CMS-certified OH facility (median: 33)
Total health inspections
5
↓ 23% · OH 6.5This facility: 5, 23% below the Ohio average of 6.5 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
25
Rank #78 / 172Health citations — State benchmarked This nursing home is ranked 78th out of 172 nursing homes we track in Ohio for health citations. Shows this facility's total health deficiency citations benchmarked to the Ohio State average, with a ranking across all 172 OH facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 20% · OH 31.2This facility: 25, 20% below the Ohio average of 31.2 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
5
Rank #113 / 172Citations per inspection — State benchmarked This nursing home is ranked 113th out of 172 nursing homes we track in Ohio for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Ohio mean across 172 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 5% · OH 4.77This facility: 5, 5% above the Ohio average of 4.77 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
25 of 25 citations corrected
Critical
J–L
0
↓ 100% · OH 0.3This facility: 0, 100% below the Ohio average of 0.3 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
1
↑ 11% · OH 0.9This facility: 1, 11% above the Ohio average of 0.9 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
24
↓ 18% · OH 29.4This facility: 24, 18% below the Ohio average of 29.4 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · OH 0.6This facility: 0, 100% below the Ohio average of 0.6 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Apr 30, 2026 · 4 citations, all corrected
Most cited category: Quality of Life & Care, 6 of 25 citations · 6 categories in total
Citations history
Most recent first
Apr 30, 2026
4 citations
Infection Control moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Dec 23, 2025
2 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Sep 02, 2025
1 citation
Quality of Care serious citation
Corrected
Corrected
Nov 07, 2024
12 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Feb 28, 2022
6 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Top deficiency categories
Share of 25 citations
Quality of Life & Care
6 deficiencies (24%)
Infection Control
4 deficiencies (16%)
Resident Assessment & Care Planning
4 deficiencies (16%)
Abuse, Neglect & Exploitation
4 deficiencies (16%)
Pharmacy Services
4 deficiencies (16%)
Resident Rights
3 deficiencies (12%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 25 citations resulted from standard inspections; and 3 of 25 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Total fines
$0
OH avg $71KOhio average: $71,175. Average among the 320 Ohio facilities with a penalty on record.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.
Number of fines
0
OH avg 1.59Ohio average: 1.59. Average among the 320 Ohio facilities with a penalty on record.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
OH avg 0.54Ohio average: 0.54. Average among the 320 Ohio facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Ohio average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 6% · OH 4.7This facility: 5.0, 6% above the OH average of 4.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 107% · OH 2.4This facility: 5.0, 107% above the OH average of 2.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
5.4
Score · lower is better
↑ 13% · OH 4.8This facility: 5.4, 13% above the OH average of 4.8 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
13.8
Score · lower is better
↑ 25% · OH 11.1This facility: 13.8, 25% above the OH average of 11.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 5 better, 6 worse
8 short-stay measures: 4 better, 1 near OH average, 3 compared with US only
Long-stay residents
People who live at the home · 11 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
6.6%
↑ 24% · OH 5.3This facility: 6.6, 24% above the OH average of 5.3 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
6.6%
↑ 24% · OH 5.3This facility: 6.6, 24% above the OH average of 5.3 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
7.8%
↑ 28% · OH 6.1This facility: 7.8, 28% above the OH average of 6.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
7.8%
↑ 28% · OH 6.1This facility: 7.8, 28% above the OH average of 6.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.0%
↑ 26% · OH 21.4This facility: 27.0, 26% above the OH average of 21.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.0%
↑ 26% · OH 21.4This facility: 27.0, 26% above the OH average of 21.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
0.7%
↑ 51% · OH 0.4This facility: 0.7, 51% above the OH average of 0.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.7%
↑ 51% · OH 0.4This facility: 0.7, 51% above the OH average of 0.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
↑ 8% · OH 3.2This facility: 3.4, 8% above the OH average of 3.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
↑ 8% · OH 3.2This facility: 3.4, 8% above the OH average of 3.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
2.7%
↓ 20% · OH 3.4This facility: 2.7, 20% below the OH average of 3.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.7%
↓ 20% · OH 3.4This facility: 2.7, 20% below the OH average of 3.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
6.7%
↑ 8% · OH 6.2This facility: 6.7, 8% above the OH average of 6.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
6.7%
↑ 8% · OH 6.2This facility: 6.7, 8% above the OH average of 6.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
21.3%
↓ 29% · OH 30.1This facility: 21.3, 29% below the OH average of 30.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
21.3%
↓ 29% · OH 30.1This facility: 21.3, 29% below the OH average of 30.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
1.9%
↓ 79% · OH 8.8This facility: 1.9, 79% below the OH average of 8.8 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
1.9%
↓ 79% · OH 8.8This facility: 1.9, 79% below the OH average of 8.8 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.3%
↑ 5% · OH 92.7This facility: 97.3, 5% above the OH average of 92.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.3%
↑ 5% · OH 92.7This facility: 97.3, 5% above the OH average of 92.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 6% · OH 94.5This facility: 100.0, 6% above the OH average of 94.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 6% · OH 94.5This facility: 100.0, 6% above the OH average of 94.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Able to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
54.7%
↑ 2% · US 53.7This facility: 54.7, 2% above the US average of 53.7 (among US facilities reporting a recent figure).
Percentage of residents at or above expected ability to care for themselves at discharge.
54.7%
↑ 2% · US 53.7This facility: 54.7, 2% above the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the community
Rate of successful return to home or community from a skilled nursing facility.
56.7%
↑ 12% · US 50.6This facility: 56.7, 12% above the US average of 50.6 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
56.7%
↑ 12% · US 50.6This facility: 56.7, 12% above the US average of 50.6 (among US facilities reporting a recent figure).Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · OH 1.2This facility: 0.0, 100% below the OH average of 1.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · OH 1.2This facility: 0.0, 100% below the OH average of 1.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.8%
↓ 1% · OH 78.5This facility: 77.8, 1% below the OH average of 78.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.8%
↓ 1% · OH 78.5This facility: 77.8, 1% below the OH average of 78.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
↑ 13% · OH 75.6This facility: 85.7, 13% above the OH average of 75.6 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
↑ 13% · OH 75.6This facility: 85.7, 13% above the OH average of 75.6 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.0%
↓ 40% · OH 25.1This facility: 15.0, 40% below the OH average of 25.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.0%
↓ 40% · OH 25.1This facility: 15.0, 40% below the OH average of 25.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
5.2%
↓ 58% · OH 12.5This facility: 5.2, 58% below the OH average of 12.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
5.2%
↓ 58% · OH 12.5This facility: 5.2, 58% below the OH average of 12.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Willow Brook Christian Home’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 170 Ohio nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Dec 2024
Is it financially stable?
Losing money on care, but less than last year
−14.0% operating margin
+15.3 pts vs prior year
An operating loss in 8 of the last 8 reported years. Other income ($0.1M) trims the net loss to −$0.6M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends more on payroll than most Ohio homes
76.8% payroll share of revenue
OH average 54.7%Rank #4 / 170Payroll % of net patient revenue — State benchmarked This nursing home is ranked 4th out of 170 nursing homes we track in Ohio for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Ohio average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.2M while revenue rose $1.0M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Ohio homes.
Revenue & profit
Losing money on care
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | OH median | Compared with OH homesRank in OH | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $5.5M | +$1.0M | Trend 20172024 | OH median $9.8M | Rank in OH Rank #144 / 170Net patient revenue — State benchmarked This nursing home is ranked 144th out of 170 nursing homes we track in Ohio for net patient revenue. Shows this facility's net patient revenue compared to the Ohio average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 15% of homes | Below OH median Higher net patient revenue than 15% of OH homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $6.3M | +$0.4M | Trend 20172024 | OH median — | Rank in OH Not ranked | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$0.8M | +$0.6M | Trend 20172024 | OH median — | Rank in OH Not ranked | Loss, narrowing Resident care lost money this year, less than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −14.0% | +15.3 pts | Trend 20172024 | OH median — | Rank in OH Not ranked | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $0.1M | — | Trend — | OH median — | Rank in OH Not ranked | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | −$0.6M | +$0.4M | Trend — | OH median — | Rank in OH Not ranked | Loss The bottom line is below zero even after other income. |
Staffing spend
Spends more of revenue on staff than most Ohio homes
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | OH median | Compared with OH homesRank in OH | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $4.2M | +$0.2M | Trend 20172024 | OH median $5.4M | Rank in OH Rank #113 / 170Payroll costs — State benchmarked This nursing home is ranked 113th out of 170 nursing homes we track in Ohio for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Ohio average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 34% of homes | Below OH median Higher payroll than 34% of OH homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 76.8% | −12.0 pts | Trend 20172024 | OH median 53.9% | Rank in OH Rank #4 / 170Payroll % of net patient revenue — State benchmarked This nursing home is ranked 4th out of 170 nursing homes we track in Ohio for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Ohio average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 98% of homes | 22.1 pts over OH average The OH average is 54.7% of revenue. Within 3 points of it reads as near the average. |
Charts, 2017–2024 2 charts · OH benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Ohio payroll average.
% of net patient revenue
Payroll share Operating margin OH payroll average
Year-by-year data, 2017–2024 every reported year · latest first, scroll sideways
| Metric | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $4.8M | $5.0M | $4.8M | $4.0M | $4.5M | $4.8M | $4.5M | $5.5M |
| Operating expenses | $4.8M | $5.2M | $5.2M | $5.2M | $5.3M | $5.6M | $5.9M | $6.3M |
| Net patient income | −$0.0M | −$0.3M | −$0.4M | −$1.2M | −$0.8M | −$0.8M | −$1.3M | −$0.8M |
| Operating margin | −0.9% | −5.8% | −7.5% | −30.3% | −17.5% | −17.3% | −29.3% | −14.0% |
| Net income | $0.0M | −$0.2M | −$0.2M | −$0.3M | −$0.6M | −$0.7M | −$1.1M | −$0.6M |
| Payroll costs | $3.0M | $3.2M | $3.2M | $3.4M | $3.5M | $3.8M | $4.0M | $4.2M |
| Payroll share of revenue | 62.4% | 65.3% | 67.0% | 84.7% | 78.8% | 80.4% | 88.8% | 76.8% |
| Beds | 50 | 50 | 50 | 50 | 50 | 50 | 50 | 50 |
| Gross revenue | $6.1M | $6.4M | $6.5M | $5.3M | $5.9M | $6.3M | $6.4M | $6.8M |
| Salaries | $2.5M | $2.7M | $2.7M | $2.7M | $2.9M | $3.1M | $3.3M | $3.5M |
| Wage-related costs | $0.5M | $0.6M | $0.6M | $0.6M | $0.6M | $0.7M | $0.7M | $0.7M |
| Contract labor | $0.4M | $0.5M | $0.4M | $0.3M | $0.3M | $0.3M | $0.3M | $0.3M |
| Other operating costs | $1.8M | $2.0M | $2.0M | $1.8M | $1.7M | $1.8M | $1.8M | $2.1M |
| Net patient revenue per day | $298 | $306 | $301 | $297 | $291 | $298 | $291 | $349 |
| Cost per day | $301 | $323 | $323 | $387 | $342 | $350 | $376 | $398 |
| Average length of stay | 65.9 days | 56.0 days | 68.5 days | 56.6 days | 95.5 days | 100.1 days | 93.9 days | 79.6 days |
Showing 2024–2022 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Jun 2026
Arriving
215 admissions · FY2024
Residents admitted during the year.
Medicare
60 · 28%
Medicaid
14 · 7%
Private pay & other
141 · 66%
Resident snapshot
49 residents · Jun 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
7 · 14%
Medicaid
25 · 51%
Private pay & other
17 · 35%
Leaving
199 discharges · FY2024
Residents discharged during the year.
Medicare
51 · 26%
Medicaid
13 · 7%
Private pay & other
135 · 68%
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Nicole Ketron, LNHA, serves as Executive Director at Willow Brook Village, part of Willow Brook Christian Communities. She brings leadership and expertise to the community, overseeing operations and ensuring quality care for residents.
Places of interest near Willow Brook Christian Home
55 Lazelle Rd, Columbus, OH 43235 — 3.32 miles to nearest hospital (Mount Carmel St. Ann's)
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Info below is compiled from CMS reports & the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Ohio average is: 54.7% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Highbanks Care Center | NH MC PC SNF | Columbus | 56
Facility
56
OH AVG
82
Rank
#119 / 183 | A+ |
92.3%
Facility
92.3%
OH AVG
85%
Rank
#52 / 152 | +9% | 3.28
Facility
3.28
OH AVG
3.48
Rank
#105 / 170 | +31% | -6% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 172 | 16
Facility
16
OH AVG
31.2
Rank
#43 / 172 | 4.0
Facility
4.0
OH AVG
4.8
Rank
#71 / 172 | - | 52 | - |
57
Facility
57
OH AVG
42
Rank
#61 / 231 | Zallaca Romero | $5.6MFiscal year ending 12/2024
Facility
$5.6MFiscal year ending 12/2024
OH AVG
$10.4M
Rank
#143 / 170 | $3.0MFiscal year ending 12/2024
Facility
$3.0MFiscal year ending 12/2024
OH AVG
$5.5M
Rank
#143 / 170 | 53.6%Fiscal year ending 12/2024
Facility
53.6%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#87 / 170 | 366303 | ||||
| Willow Brook Christian Home | NH AL IL MC SNF | Columbus (Olentangy High Bluffs) | 34
Facility
34
OH AVG
82
Rank
#132 / 183 | B+ | - | - | 4.02
Facility
4.02
OH AVG
3.48
Rank
#18 / 170 | +93% | +15% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 172 | 25
Facility
25
OH AVG
31.2
Rank
#78 / 172 | 5.0
Facility
5.0
OH AVG
4.8
Rank
#113 / 172 | 1 | 47 | - |
25
Facility
25
OH AVG
42
Rank
#171 / 231 | Phil Barth | $5.5MFiscal year ending 12/2024
Facility
$5.5MFiscal year ending 12/2024
OH AVG
$10.4M
Rank
#144 / 170 | $4.2MFiscal year ending 12/2024
Facility
$4.2MFiscal year ending 12/2024
OH AVG
$5.5M
Rank
#113 / 170 | 76.8%Fiscal year ending 12/2024
Facility
76.8%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#4 / 170 | 365988 | ||||
| Crown Pointe Care Center | NH MC PC SNF | Columbus (Colonial Hills) | 90
Facility
90
OH AVG
82
Rank
#71 / 183 | B+ |
94.2%
Facility
94.2%
OH AVG
85%
Rank
#21 / 152 | +11% | 3.06
Facility
3.06
OH AVG
3.48
Rank
#133 / 170 | +5% | -12% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 172 | 35
Facility
35
OH AVG
31.2
Rank
#111 / 172 | 5.8
Facility
5.8
OH AVG
4.8
Rank
#138 / 172 | - | 85 | A+ |
31
Facility
31
OH AVG
42
Rank
#148 / 231 | Amanda Meeks | $11.3MFiscal year ending 12/2024
Facility
$11.3MFiscal year ending 12/2024
OH AVG
$10.4M
Rank
#56 / 170 | $5.4MFiscal year ending 12/2024
Facility
$5.4MFiscal year ending 12/2024
OH AVG
$5.5M
Rank
#81 / 170 | 48.1%Fiscal year ending 12/2024
Facility
48.1%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#135 / 170 | 365929 | ||||
| Westerwood | NH AL IL MC RC SNF | Columbus (Northland) | 75
Facility
75
OH AVG
82
Rank
#97 / 183 | ? |
85.9%
Facility
85.9%
OH AVG
85%
Rank
#110 / 152 | +1% | 4.02
Facility
4.02
OH AVG
3.48
Rank
#18 / 170 | +26% | +15% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 172 | 19
Facility
19
OH AVG
31.2
Rank
#55 / 172 | 2.7
Facility
2.7
OH AVG
4.8
Rank
#24 / 172 | - | 64 | - |
26
Facility
26
OH AVG
42
Rank
#168 / 231 | United Church Homes Management, Inc | $8.6MFiscal year ending 06/2025
Facility
$8.6MFiscal year ending 06/2025
OH AVG
$10.4M
Rank
#102 / 170 | $5.7MFiscal year ending 06/2025
Facility
$5.7MFiscal year ending 06/2025
OH AVG
$5.5M
Rank
#73 / 170 | 66.8%Fiscal year ending 06/2025
Facility
66.8%Fiscal year ending 06/2025
OH AVG
54.7%
Rank
#17 / 170 | 365399 | ||||
| Worthington Christian Village | NH AL IL SNF | Columbus (Olentangy High Bluffs) | 60
Facility
60
OH AVG
82
Rank
#155 / 183 | ? | - | - | 5.49
Facility
5.49
OH AVG
3.48
Rank
#5 / 170 | +29% | +58% | $13.9k
Facility
$13.9k
OH AVG
$81.1k
Rank
#133 / 172 | 17
Facility
17
OH AVG
31.2
Rank
#47 / 172 | 5.7
Facility
5.7
OH AVG
4.8
Rank
#137 / 172 | 1 | 32 | A+ |
30
Facility
30
OH AVG
42
Rank
#152 / 231 | Lynn Borton | $4.3MFiscal year ending 12/2024
Facility
$4.3MFiscal year ending 12/2024
OH AVG
$10.4M
Rank
#156 / 170 | $3.3MFiscal year ending 12/2024
Facility
$3.3MFiscal year ending 12/2024
OH AVG
$5.5M
Rank
#137 / 170 | 75.4%Fiscal year ending 12/2024
Facility
75.4%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#5 / 170 | 365671 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other OH nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Ohio
Willow Brook Christian Home is located in Columbus, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Frequently Asked Questions about Willow Brook Christian Home
What neighborhood is Willow Brook Christian Home in?
Willow Brook Christian Home is in the Olentangy High Bluffs neighborhood of Columbus.
Who is the Director of Nursing at Willow Brook Christian Home?
Theresa Agyepong is the Director of Nursing at Willow Brook Christian Home.
Is Willow Brook Christian Home in a walkable area?
Willow Brook Christian Home has a walk score of 25. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
What is the occupancy rate at Willow Brook Christian Home?
Willow Brook Christian Home's occupancy is 86.5%.
Are pets allowed at Willow Brook Christian Home?
No, Willow Brook Christian Home has a no-pet policy.
What is the best email address for Willow Brook Christian Home?
The team at Willow Brook Christian Home can be reached at JJORDAN@WILLOW-BROOK.ORG.
Does Willow Brook Christian Home operate as a for-profit or non-profit?
Willow Brook Christian Home is registered as a non-profit in OH.
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