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The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Ensuring a life of comfort and worry-free, Willow Brook Christian Home is a nursing home in Columbus. The community ensures that residents are receiving the best and excellent care. It’s a community that prides itself on providing service delivered with compassion balanced with dignity and respect. Willow Brook is the ideal place for families who want their loved ones to be in the hands of professional and empathic staff that promotes quality living in a faith-based community.
The nursing home short-term or long-term rehabilitation service; they also are guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with inpatient and outpatient care in a resort-like community with the utmost level of hospitality. Assisted living is also offered in the community that provides a hassle-free lifestyle.
Nicole Ketron, LNHA, serves as Executive Director at Willow Brook Village, part of Willow Brook Christian Communities. She brings leadership and expertise to the community, overseeing operations and ensuring quality care for residents.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered nurse hours per resident per day.
Nurse aide hours per resident per day.
Total number of nurse staff hours per resident per day on weekends.
Physical therapist staff hours per resident per day.
Registered nurse hours per resident per day on weekends.
May offer a more intimate, personalized care environment.
Lower occupancy suggests more openings may be available.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
34% of new residents, usually for short-term rehab.
62% of new residents, often for short stays.
3% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Willow Brook Christian Home is administrated by MARY JANE JORDAN.
Key information about the people who lead and staff this community.
Ways to qualify for care at this community, including accepted programs and payment options.
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Ohio average: 2 citations
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Ohio average: 29 deficiencies
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Ohio average: 86 / 100
Ohio average: 89 / 100
Ohio average: 95 / 100
Ohio average: 82 / 100
Ohio average: 86 / 100
Ohio average: 89 / 100
Ohio average: 80 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility58/100
Ohio average46/100
Did (Does) the therapy help you meet your goals?
This facility60/100
Ohio average88/100
Did (Do) the therapists help you set goals?
This facility71/100
Ohio average89/100
Did (Do) you know who to speak to about your therapy progress?
This facility83/100
Ohio average85/100
Can you decide how to spend your day?
This facility92/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Can you enjoy the outdoors if you want to?
This facility67/100
Ohio average91/100
Are you able to get around the building if you want to?
This facility75/100
Ohio average95/100
Is it easy for you to get around in your room (or apartment)?
This facility82/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility91/100
Ohio average96/100
Do you feel you have enough privacy?
This facility92/100
Ohio average95/100
Are your personal items safe here?
This facility92/100
Ohio average92/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Is it very clean here?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to WILLOW BROOK CHRISTIAN HOME?
This facility60/100
Ohio average70/100
Did you feel warmly welcomed as a new resident?
This facility70/100
Ohio average93/100
Were you given enough information to learn how things work here?
This facility80/100
Ohio average82/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here tell you when rules, policies, and procedures change?
This facility60/100
Ohio average78/100
Are you encouraged to speak up about things you don’t like here?
This facility75/100
Ohio average81/100
Are you friends with anyone who lives here?
This facility75/100
Ohio average81/100
Are you as involved in decisions about your care as you want to be?
This facility82/100
Ohio average85/100
Would you highly recommend WILLOW BROOK CHRISTIAN HOME to someone who needs this type of care?
This facility82/100
Ohio average89/100
Do the people who work here seem happy to work here?
This facility83/100
Ohio average92/100
Are your concerns taken care of in a timely way?
This facility90/100
Ohio average86/100
Do the people who work here help you with technology, if needed?
This facility91/100
Ohio average89/100
Do the people who work here go above and beyond to give you a good life?
This facility92/100
Ohio average87/100
Overall, are you satisfied with the care you receive here?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here ever get angry at you?
This facility75/100
Ohio average88/100
Do the people who care for you explain your care and services to you?
This facility75/100
Ohio average85/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility83/100
Ohio average85/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility90/100
Ohio average90/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility91/100
Ohio average96/100
Do the same people take care of you most of the time?
This facility92/100
Ohio average84/100
Do the people who work here do things the way you want them done?
This facility100/100
Ohio average88/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Do the people who work here check on you often enough to see if you need anything?
This facility100/100
Ohio average81/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility100/100
Ohio average92/100
Do the people who work here do everything they can to protect you from getting sick?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as connected to the community as you want to be?
This facility60/100
Ohio average71/100
Do you have enough opportunities to go on outings and special events?
This facility71/100
Ohio average73/100
Are you able to do the activities offered here, if you want?
This facility83/100
Ohio average93/100
Do you have something to look forward to most days?
This facility83/100
Ohio average77/100
Do you like the activities here?
This facility89/100
Ohio average83/100
Do you feel included in life here?
This facility91/100
Ohio average89/100
Are there enjoyable things to do on the weekends, if you want?
This facility91/100
Ohio average63/100
Do you usually enjoy how you spend your time?
This facility91/100
Ohio average87/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility92/100
Ohio average83/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility73/100
Ohio average68/100
Do you look forward to mealtimes?
This facility83/100
Ohio average80/100
Do you like the food here?
This facility91/100
Ohio average81/100
Do you get enough fresh food options here?
This facility92/100
Ohio average81/100
Does the menu change often enough?
This facility92/100
Ohio average77/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Ohio average 6.7
Last Health inspection on Sep 2025
Ohio average 30.9
Ohio average 4.59
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 26 citations resulted from standard inspections; and 2 of 26 resulted from complaint investigations.
0
100% better than Ohio average
Ohio average: 0.3
1
11% worse than Ohio average
Ohio average: 0.9
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 02, 2025
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 07, 2024
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 07, 2024
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 07, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
12.3 miles from city center — 3.32 miles to nearest hospital (Mount Carmel St. Ann's)
55 Lazelle Rd, Columbus, OH 43235
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
0% compared with Ohio average
Ohio average ratio: 2.14:1
14% worse than Ohio average
Ohio average: 8.1 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
This role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
No contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
This role is partially covered by contractors.
Total hours from contractors
1,303 contractor hours this quarter
| Certified Nursing Assistant | 44 | 1 | 45 | 9,871 | 91 | 100% | 7.3 |
| Registered Nurse | 15 | 1 | 16 | 3,868 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 5 | 0 | 5 | 982 | 78 | 86% | 7.6 |
| Dietitian | 2 | 0 | 2 | 750 | 68 | 75% | 7.7 |
| Mental Health Service Worker | 2 | 0 | 2 | 719 | 65 | 71% | 7.7 |
| Physical Therapy Aide | 0 | 3 | 3 | 516 | 66 | 73% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 492 | 62 | 68% | 7.9 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 452 | 57 | 63% | 7.9 |
| Nurse Aide in Training | 2 | 0 | 2 | 430 | 57 | 63% | 7.4 |
| Administrator | 2 | 0 | 2 | 419 | 54 | 59% | 7.8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 417 | 53 | 58% | 7.6 |
| Speech Language Pathologist | 0 | 2 | 2 | 362 | 70 | 77% | 5 |
| Qualified Social Worker | 0 | 4 | 4 | 159 | 54 | 59% | 2.9 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 134 | 70 | 77% | 1.9 |
| Physical Therapy Assistant | 0 | 2 | 2 | 89 | 51 | 56% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 22 | 3 | 3% | 7.3 |
| Medical Director | 0 | 1 | 1 | 6 | 14 | 15% | 0.5 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
97% worse than Ohio average
Ohio average: 5.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.5
94% worse than Ohio average
Ohio average: 12.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
13.9%
103% worse than Ohio average
Ohio average: 6.8%
Percent of long-stay residents whose ability to move independently worsened
32.1%
261% worse than Ohio average
Ohio average: 8.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.5%
25% worse than Ohio average
Ohio average: 22.0%
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
16% worse than Ohio average
Ohio average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
4.1%
5% worse than Ohio average
Ohio average: 3.9%
Percent of long-stay residents with a urinary tract infection
2.7%
392% worse than Ohio average
Ohio average: 0.5%
Percent of long-stay residents who lose too much weight
3.4%
45% better than Ohio average
Ohio average: 6.2%
Percent of long-stay residents who have depressive symptoms
25.7%
7% worse than Ohio average
Ohio average: 24.0%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than Ohio average
Ohio average: 8.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
In line with Ohio average
Ohio average: 92.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Ohio average
Ohio average: 94.5%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.9%
In line with Ohio average
Ohio average: 78.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Ohio average
Ohio average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
13% better than Ohio average
Ohio average: 75.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.0%
40% better than Ohio average
Ohio average: 25.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
5.2%
58% better than Ohio average
Ohio average: 12.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Ohio average
Ohio average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
54.7%
In line with Ohio average
Ohio average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
56.7%
12% better than Ohio average
Ohio average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Historical financial and operational data for Willow Brook Christian Home based on CMS SNF Cost Reports.
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