ALM's inspection grade is 88 / 100, a B+ — 4 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
ALM's inspection grade is 88 / 100, a B+ — 4 points above the Ohio average for CMS-certified facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
At 94 days average length of stay and 85% occupancy, Willow Brook Christian Home sits in a clear middle range: longer than a short-stay rehab facility, shorter than a traditional long-term care placement. The 50-bed nursing home and assisted living community at 55 Lazelle Rd in Columbus’s Olentangy High Bluffs neighborhood is part of Willow Brook Christian Communities and operates in a faith-based context, 12 miles from the city center with Mount Carmel St. Ann’s about 3 miles out. The area is car-dependent (Walk Score 25).
Total nursing care runs 3 hours and 56 minutes per resident per day. Registered nurses account for 1 hour and 19 minutes of that; nurse aides cover 2 hours and 35 minutes. Rehabilitation services are available on-site, and the facility runs a Transitional Living program. Mental health service workers are part of the staff mix, which is not universal in nursing home settings of this size. An active Resident Council meets regularly.
State inspections have tended to center on medication management, infection control, and care planning and documentation. Medicare, Medicaid, and private pay are all accepted. Administrator Mary Jane Jordan and Director of Nursing Theresa Agyepong lead the clinical and operational side.
What shows is how Willow Brook Christian Home, a mid-sized faith-affiliated nursing home with a 3-month average stay and a staffing model that includes mental health support, is suited to individuals who need skilled nursing or post-acute care and whose families want access to all three major payment pathways.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Data period: Q4 2025 (October 1 – December 31, 2025).
This nursing home is ranked 18th out of 171 nursing homes we track in Ohio for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 17mStandout metric: Registered nurse (RN) is +130% above Ohio average
2 of 6 metrics below Ohio average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 16 are the facility's own employees; no agency contractors work in this role.
16 staff · 7.4-hour shifts
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 5 are the facility's own employees; no agency contractors work in this role.
5 staff · 7.8-hour shifts
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 38 total: 36 of the facility's own employees and 2 agency contractors.
38 staff · 7.3-hour shifts
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
90
69 employees · 21 contractors · 31 on an average day
90 total staff / 49 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.84 : 1
↓ 7% · OH 1.98This facility: 1.84 staff per resident, 7% below the Ohio average of 1.98 (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
90 staff ÷ 49 residents
See full Ohio ranking →
Average hours one staff member works on a day they are on shift, across every role.
6.9 h
↓ 15% · OH 8.1 hThis facility: 6.9 h, 15% below the Ohio average of 8.1 h (among Ohio facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
19,818 staff hours this quarter
See full Ohio ranking →93.7% of staff hours were worked by the facility's own employees
Ohio average: 90.4% · Contractors this quarter: Qualified Social Worker (6), Physical Therapy Aide (3), Physical Therapy Assistant (3), Speech Language Pathologist (3), Certified Nursing Assistant (2), Respiratory Therapy Technician (2), Medical Director (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
50
Rank #134 / 184Bed count — State benchmarked This nursing home is ranked 134th out of 184 nursing homes we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #171 / 231Walk Score — State benchmarked This nursing home is ranked 171st out of 231 nursing homes we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #118 / 154Occupancy rate — State benchmarked This nursing home is ranked 118th out of 154 nursing homes we track in Ohio for occupancy. Shows this facility's occupancy rate versus the Ohio average, with its Statewide rank out of 154. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Based on residents per day and 50 beds.
Lower than the Ohio average: 85%
The number of residents recorded at this facility in its most recent state inspection report that stated a census.
Source: state inspection report (Dec 2025)
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Willow Brook Christian Home is administered by Mary Jane Jordan.
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Ohio average: 86 / 100
Ohio average: 89 / 100
Ohio average: 95 / 100
Ohio average: 82 / 100
Ohio average: 86 / 100
Ohio average: 89 / 100
Ohio average: 80 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility58/100
Ohio average46/100
Did (Does) the therapy help you meet your goals?
This facility60/100
Ohio average88/100
Did (Do) the therapists help you set goals?
This facility71/100
Ohio average89/100
Did (Do) you know who to speak to about your therapy progress?
This facility83/100
Ohio average85/100
Can you decide how to spend your day?
This facility92/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Can you enjoy the outdoors if you want to?
This facility67/100
Ohio average91/100
Are you able to get around the building if you want to?
This facility75/100
Ohio average95/100
Is it easy for you to get around in your room (or apartment)?
This facility82/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility91/100
Ohio average96/100
Do you feel you have enough privacy?
This facility92/100
Ohio average95/100
Are your personal items safe here?
This facility92/100
Ohio average92/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Is it very clean here?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to WILLOW BROOK CHRISTIAN HOME?
This facility60/100
Ohio average70/100
Did you feel warmly welcomed as a new resident?
This facility70/100
Ohio average93/100
Were you given enough information to learn how things work here?
This facility80/100
Ohio average82/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here tell you when rules, policies, and procedures change?
This facility60/100
Ohio average78/100
Are you encouraged to speak up about things you don’t like here?
This facility75/100
Ohio average81/100
Are you friends with anyone who lives here?
This facility75/100
Ohio average81/100
Are you as involved in decisions about your care as you want to be?
This facility82/100
Ohio average85/100
Would you highly recommend WILLOW BROOK CHRISTIAN HOME to someone who needs this type of care?
This facility82/100
Ohio average89/100
Do the people who work here seem happy to work here?
This facility83/100
Ohio average92/100
Are your concerns taken care of in a timely way?
This facility90/100
Ohio average86/100
Do the people who work here help you with technology, if needed?
This facility91/100
Ohio average89/100
Do the people who work here go above and beyond to give you a good life?
This facility92/100
Ohio average87/100
Overall, are you satisfied with the care you receive here?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here ever get angry at you?
This facility75/100
Ohio average88/100
Do the people who care for you explain your care and services to you?
This facility75/100
Ohio average85/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility83/100
Ohio average85/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility90/100
Ohio average90/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility91/100
Ohio average96/100
Do the same people take care of you most of the time?
This facility92/100
Ohio average84/100
Do the people who work here do things the way you want them done?
This facility100/100
Ohio average88/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Do the people who work here check on you often enough to see if you need anything?
This facility100/100
Ohio average81/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility100/100
Ohio average92/100
Do the people who work here do everything they can to protect you from getting sick?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as connected to the community as you want to be?
This facility60/100
Ohio average71/100
Do you have enough opportunities to go on outings and special events?
This facility71/100
Ohio average73/100
Are you able to do the activities offered here, if you want?
This facility83/100
Ohio average93/100
Do you have something to look forward to most days?
This facility83/100
Ohio average77/100
Do you like the activities here?
This facility89/100
Ohio average83/100
Do you feel included in life here?
This facility91/100
Ohio average89/100
Are there enjoyable things to do on the weekends, if you want?
This facility91/100
Ohio average63/100
Do you usually enjoy how you spend your time?
This facility91/100
Ohio average87/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility92/100
Ohio average83/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility73/100
Ohio average68/100
Do you look forward to mealtimes?
This facility83/100
Ohio average80/100
Do you like the food here?
This facility91/100
Ohio average81/100
Do you get enough fresh food options here?
This facility92/100
Ohio average81/100
Does the menu change often enough?
This facility92/100
Ohio average77/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
4 points above the Ohio average for CMS-certified facilities (84/100)
Category breakdown
65 severity-weighted points (25 citations) · 11% lower than the typical CMS-certified OH facility (median: 73)
No fines on record · 0 enforcement actions
35 days to fix issues · slower than the typical CMS-certified OH facility (median: 33)
100% corrected
25 of 25 citations corrected Latest inspection: Apr 30, 2026 · 4 citations, all corrected
Most cited category: Quality of Life & Care, 6 of 25 citations · 6 categories in total
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 25 citations resulted from standard inspections; and 3 of 25 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection ReportsFederal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
How residents at this home fare on health outcomes and preventive care, compared with the Ohio average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 6% · OH 4.7This facility: 5.0, 6% above the OH average of 4.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 107% · OH 2.4This facility: 5.0, 107% above the OH average of 2.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
5.4
Score · lower is better
↑ 13% · OH 4.8This facility: 5.4, 13% above the OH average of 4.8 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
13.8
Score · lower is better
↑ 25% · OH 11.1This facility: 13.8, 25% above the OH average of 11.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 5 better, 6 worse
8 short-stay measures: 4 better, 1 near OH average, 3 compared with US only
People who live at the home · 11 measures
Percent of long-stay residents whose need for help with daily activities has increased
6.6%
↑ 24% · OH 5.3This facility: 6.6, 24% above the OH average of 5.3 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
7.8%
↑ 28% · OH 6.1This facility: 7.8, 28% above the OH average of 6.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.0%
↑ 26% · OH 21.4This facility: 27.0, 26% above the OH average of 21.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.7%
↑ 51% · OH 0.4This facility: 0.7, 51% above the OH average of 0.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
↑ 8% · OH 3.2This facility: 3.4, 8% above the OH average of 3.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.7%
↓ 20% · OH 3.4This facility: 2.7, 20% below the OH average of 3.4 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
6.7%
↑ 8% · OH 6.2This facility: 6.7, 8% above the OH average of 6.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
21.3%
↓ 29% · OH 30.1This facility: 21.3, 29% below the OH average of 30.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
1.9%
↓ 79% · OH 8.8This facility: 1.9, 79% below the OH average of 8.8 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.3%
↑ 5% · OH 92.7This facility: 97.3, 5% above the OH average of 92.7 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 6% · OH 94.5This facility: 100.0, 6% above the OH average of 94.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rehab and recovery after a hospital stay · 8 measures
Percentage of residents at or above expected ability to care for themselves at discharge.
54.7%
↑ 2% · US 53.7This facility: 54.7, 2% above the US average of 53.7 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
56.7%
↑ 12% · US 50.6This facility: 56.7, 12% above the US average of 50.6 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · OH 1.2This facility: 0.0, 100% below the OH average of 1.2 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.8%
↓ 1% · OH 78.5This facility: 77.8, 1% below the OH average of 78.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
↑ 13% · OH 75.6This facility: 85.7, 13% above the OH average of 75.6 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.0%
↓ 40% · OH 25.1This facility: 15.0, 40% below the OH average of 25.1 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
5.2%
↓ 58% · OH 12.5This facility: 5.2, 58% below the OH average of 12.5 (among OH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
28% of new residents, usually for short-term rehab.
66% of new residents, often for short stays.
7% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
49Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Willow Brook Christian Home from 2011–2024, based on CMS SNF Cost Reports. Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 12/2024.
Based on CMS SNF Cost Report for fiscal year ending in 12/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #112 / 169Payroll costs — State benchmarked This nursing home is ranked 112th out of 169 nursing homes we track in Ohio. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Ohio average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #3 / 169Payroll % of net patient revenue — State benchmarked This nursing home is ranked 3rd out of 169 nursing homes we track in Ohio. Shows payroll as a percentage of net patient revenue versus the Ohio average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (66% of admissions), and a typical private pay stay runs around 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
Nicole Ketron, LNHA, serves as Executive Director at Willow Brook Village, part of Willow Brook Christian Communities. She brings leadership and expertise to the community, overseeing operations and ensuring quality care for residents.
55 Lazelle Rd, Columbus, OH 43235 — 3.32 miles to nearest hospital (Mount Carmel St. Ann's)
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The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Ohio average is: 55.6% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Highbanks Care Center | NH MC PC SNF | Columbus | 56
Facility
56
OH AVG
83
Rank
#121 / 184 | A+ |
92.5%
Facility
92.5%
OH AVG
85%
Rank
#52 / 154 | +9% | 3.22
Facility
3.22
OH AVG
3.45
Rank
#106 / 171 | +31% | -7% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 173 | 16
Facility
16
OH AVG
31.2
Rank
#42 / 173 | 4.0
Facility
4.0
OH AVG
4.8
Rank
#71 / 173 | - | 52 | - |
57
Facility
57
OH AVG
42
Rank
#61 / 231 | Zallaca Romero | $5.6MFiscal year ending 12/2024
Facility
$5.6MFiscal year ending 12/2024
OH AVG
$9.7M
Rank
#141 / 169 | $3.0MFiscal year ending 12/2024
Facility
$3.0MFiscal year ending 12/2024
OH AVG
$5.3M
Rank
#142 / 169 | 53.6%Fiscal year ending 12/2024
Facility
53.6%Fiscal year ending 12/2024
OH AVG
55.6%
Rank
#93 / 169 | 366303 | ||||
| Willow Brook Christian Home | NH AL IL MC SNF | Columbus (Olentangy High Bluffs) | 50
Facility
50
OH AVG
83
Rank
#134 / 184 | B+ |
80.0%
Facility
80.0%
OH AVG
85%
Rank
#118 / 154 | -6% | 4.28
Facility
4.28
OH AVG
3.45
Rank
#18 / 171 | +93% | +24% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 173 | 25
Facility
25
OH AVG
31.2
Rank
#77 / 173 | 5.0
Facility
5.0
OH AVG
4.8
Rank
#112 / 173 | 1 | 40 | - |
25
Facility
25
OH AVG
42
Rank
#171 / 231 | Phil Barth | $5.5MFiscal year ending 12/2024
Facility
$5.5MFiscal year ending 12/2024
OH AVG
$9.7M
Rank
#149 / 169 | $4.2MFiscal year ending 12/2024
Facility
$4.2MFiscal year ending 12/2024
OH AVG
$5.3M
Rank
#112 / 169 | 76.8%Fiscal year ending 12/2024
Facility
76.8%Fiscal year ending 12/2024
OH AVG
55.6%
Rank
#3 / 169 | 365988 | ||||
| Crown Pointe Care Center | NH MC PC SNF | Columbus (Colonial Hills) | 90
Facility
90
OH AVG
83
Rank
#73 / 184 | B+ |
98.9%
Facility
98.9%
OH AVG
85%
Rank
#21 / 154 | +16% | 3.04
Facility
3.04
OH AVG
3.45
Rank
#132 / 171 | +5% | -12% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 173 | 35
Facility
35
OH AVG
31.2
Rank
#111 / 173 | 5.8
Facility
5.8
OH AVG
4.8
Rank
#138 / 173 | - | 89 | A+ |
31
Facility
31
OH AVG
42
Rank
#148 / 231 | Amanda Meeks | $11.3MFiscal year ending 12/2024
Facility
$11.3MFiscal year ending 12/2024
OH AVG
$9.7M
Rank
#66 / 169 | $5.4MFiscal year ending 12/2024
Facility
$5.4MFiscal year ending 12/2024
OH AVG
$5.3M
Rank
#74 / 169 | 48.1%Fiscal year ending 12/2024
Facility
48.1%Fiscal year ending 12/2024
OH AVG
55.6%
Rank
#104 / 169 | 365929 | ||||
| Westerwood | NH AL IL MC RC SNF | Columbus (Northland) | 75
Facility
75
OH AVG
83
Rank
#99 / 184 | ? |
81.5%
Facility
81.5%
OH AVG
85%
Rank
#112 / 154 | -4% | 4.28
Facility
4.28
OH AVG
3.45
Rank
#18 / 171 | +26% | +24% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 173 | 19
Facility
19
OH AVG
31.2
Rank
#54 / 173 | 2.7
Facility
2.7
OH AVG
4.8
Rank
#24 / 173 | - | 61 | - |
26
Facility
26
OH AVG
42
Rank
#168 / 231 | United Church Homes Management, Inc | $8.6MFiscal year ending 06/2025
Facility
$8.6MFiscal year ending 06/2025
OH AVG
$9.7M
Rank
#94 / 169 | $5.7MFiscal year ending 06/2025
Facility
$5.7MFiscal year ending 06/2025
OH AVG
$5.3M
Rank
#55 / 169 | 66.8%Fiscal year ending 06/2025
Facility
66.8%Fiscal year ending 06/2025
OH AVG
55.6%
Rank
#22 / 169 | 365399 | ||||
| Worthington Christian Village | NH AL IL SNF | Columbus (Olentangy High Bluffs) | 40
Facility
40
OH AVG
83
Rank
#156 / 184 | ? |
80.0%
Facility
80.0%
OH AVG
85%
Rank
#118 / 154 | -6% | 6.00
Facility
6.00
OH AVG
3.45
Rank
#5 / 171 | +29% | +74% | $13.9k
Facility
$13.9k
OH AVG
$81.1k
Rank
#134 / 173 | 17
Facility
17
OH AVG
31.2
Rank
#46 / 173 | 5.7
Facility
5.7
OH AVG
4.8
Rank
#137 / 173 | 1 | 32 | A+ |
30
Facility
30
OH AVG
42
Rank
#152 / 231 | Lynn Borton | $4.3MFiscal year ending 12/2024
Facility
$4.3MFiscal year ending 12/2024
OH AVG
$9.7M
Rank
#159 / 169 | $3.3MFiscal year ending 12/2024
Facility
$3.3MFiscal year ending 12/2024
OH AVG
$5.3M
Rank
#147 / 169 | 75.4%Fiscal year ending 12/2024
Facility
75.4%Fiscal year ending 12/2024
OH AVG
55.6%
Rank
#10 / 169 | 365671 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other OH nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Willow Brook Christian Home is located in Columbus, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Willow Brook Christian Home is in the Olentangy High Bluffs neighborhood of Columbus.
Theresa Agyepong is the Director of Nursing at Willow Brook Christian Home.
Willow Brook Christian Home has a walk score of 25. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Willow Brook Christian Home's occupancy is 80%.
No, Willow Brook Christian Home has a no-pet policy.
The team at Willow Brook Christian Home can be reached at JJORDAN@WILLOW-BROOK.ORG.
Willow Brook Christian Home is registered as a non-profit in OH.
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