Willow Creek
Assisted Living · USA
Willow Creek
Assisted Living · USA
Willow Creek is a 32-bed assisted living community administrated by the facility operator at 4460 Union Hill Road in Hinsdale, New York 14743, in Cattaraugus County. Licensed by the New York State Department of Health, Office of Aging and Long Term Care, Willow Creek holds an Assisted Living Program (ALP) designation—a certification carrying substantially broader scope than standard Adult Home licensure. Owned by Underwood Gardens, LLC, the facility serves residents medically eligible for nursing home placement but not requiring continual nursing care, chronic bedfastness, or posing safety risk to others.
The New York State Department of Health, Office of Aging and Long Term Care has conducted 10 inspections, producing 28 total deficiencies across the record. The most recent complaint investigation on February 26, 2025, cited deficiencies in operating certificates, resident services, records, and admission standards, with a plan of correction approved. Earlier inspection cycles identified recurring deficiencies in the same areas: resident services, admission standards, and records. Eight complaints have been filed; investigations were unsubstantiated. No fines, immediate jeopardy findings, or enforcement actions appear in the public record. The ten-inspection pattern documents persistent issues in documentation, resident care processes, and admission compliance.
As an ALP-licensed facility, confirmed services include personal care, room and board, housekeeping, supervision, home health aide services, personal emergency response, nursing, physical therapy, occupational therapy, speech therapy, medical supplies and equipment, adult day health care, home health services, and case management by a registered professional nurse. Both Medicaid and private-pay residents are accepted. A volunteer program is in place.
Cuba Memorial Hospital is the nearest regional medical facility, approximately 10 miles from Hinsdale. Willow Creek serves residents medically eligible for nursing home placement but appropriately supported in residential settings.
Willow Creek is suited for families seeking assisted living care under the ALP designation in Hinsdale. Families must ask about corrective actions taken following the February 2025 deficiencies in resident services, records management, and admission standards, and verify current protocols for documentation and care processes before placement.
32-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 5 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAdult Home
StatusActive
CountyCattaraugus
License Number040-F-032
Owner NameUnderwood Gardens, LLC
Specific ProgramsAdmission, Care, About, Our Staff, Our Facility, Apply Now, Employee Portal, Volunteers
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
28 citations
8 complaints
10 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
3 Worse
Metrics worse than New York average:
• Total inspections (11% above)
• Inspections with citations (100% above)
• Inspection citation rate (79% above) 7 Better Metrics better than New York average:
• Total citations (3% below)
• Citations per year (3% below)
• Citations per inspection (13% below)
• Total complaints (90% below)
• Complaints per year (90% below)
• Complaints per bed (50% below)
• Complaint investigations (100% below)
• Total inspections (11% above)
• Inspections with citations (100% above)
• Inspection citation rate (79% above) 7 Better Metrics better than New York average:
• Total citations (3% below)
• Citations per year (3% below)
• Citations per inspection (13% below)
• Total complaints (90% below)
• Complaints per year (90% below)
• Complaints per bed (50% below)
• Complaint investigations (100% below)
Latest Inspection
February 26, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 28 | 29 | This facility has 3% fewer total citations than a typical New York assisted living residence (28 vs. NY avg 29).↓ 3% better |
|
Citations per year
Average citations per year since 2021.
| 5.6 | 5.8 | This facility has 3% fewer citations per year than a typical New York assisted living residence (5.6 vs. NY avg 5.8).↓ 3% better |
|
Citations per inspection
Average citations per inspection.
| 2.8 | 3.2 | This facility has 13% fewer citations per inspection than a typical New York assisted living residence (2.8 vs. NY avg 3.2).↓ 13% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 9 | This facility has 11% more total inspections than a typical New York assisted living residence (10 vs. NY avg 9).↑ 11% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 10 | 5 | This facility has 100% more inspections with citations than a typical New York assisted living residence (10 vs. NY avg 5).↑ 100% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 79 | This facility has 90% fewer total complaints than a typical New York assisted living residence (8 vs. NY avg 79).↓ 90% better |
|
Complaints per year
Average complaints per year since 2021.
| 1.6 | 15.8 | This facility has 90% fewer complaints per year than a typical New York assisted living residence (1.6 vs. NY avg 15.8).↓ 90% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.25 | 0.50 | This facility has 50% fewer complaints per bed than a typical New York assisted living residence (0.25 vs. NY avg 0.5).↓ 50% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on February 26, 2025, found deficiencies related to operating certificates, resident services, records, and admission standards, with a plan of correction approved. Earlier inspections also noted deficiencies mainly in resident services, admission standards, and records, with no fines or enforcement actions listed in the available reports. Complaint investigations were not substantiated, and no immediate jeopardy or license actions appeared. The issues generally involved documentation, resident care processes, and compliance with admission requirements. The pattern of findings has remained fairly consistent over time, with no clear improvement or worsening trend.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near Willow Creek
0.0 miles from city center
Estimated distance in miles from Hinsdale's city center to Willow Creek's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
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| Job Haines Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Frequently Asked Questions about Willow Creek
Who is the owner of Willow Creek?
The legal owner and operator of Willow Creek is Underwood Gardens, LLC.
Is Willow Creek in a walkable area?
Willow Creek has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Willow Creek?
According to NY state health department records, Willow Creek's license number is 040-F-032.
How many beds does Willow Creek have?
Willow Creek has 32 beds.
Are there photos of Willow Creek?
Yes — there are 2 photos of Willow Creek in the photo gallery on this page.
What is the address of Willow Creek?
Willow Creek is located at 4460 Union Hill Rd.
What is the phone number of Willow Creek?
(716) 557-2322 will put you in contact with the team at Willow Creek.
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