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Nursing Home

Willowbrooke Court at Country House

Nursing Home

Willowbrooke Court at Country House

4830 Kennett Pike, Wilmington, DE 19807 View map
Overview of Willowbrooke Court at Country House

Willowbrooke Court at Country House is a compassionate care home located in the heart of Wilmington. They offer a wide range of services, including top-notch therapies and skilled nursing care, all provided by a team of dedicated and experienced professionals. As a non-profit organization, they take pride in providing affordable care options that accept Medicare and Medicaid. The care home boasts 24/7 private and semi-private accommodations, as well as brain health and fitness programs to promote wellness and independence among residents. 

Additionally, they have an on-site medical director to ensure residents receive prompt medical attention. One of the most remarkable features of Willowbrooke Court is its commitment to minimizing the risk of dementia and providing best-practice support during cognitive changes that occur with aging. They take a holistic approach to dementia care, focusing on enhancing residents’ overall well-being and quality of life.

(302) 654-5101

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
Delaware average: 3.3/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
5/5
Delaware average: 2.7/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
5/5
Delaware average: 4.0/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
Delaware average: 4.2/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 45m per day

This home provides 0% more nursing time per resident than the Delaware average.

Delaware average: 4h 43m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 48

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Delaware average
Occupancy rate 64.6%
Residents per day 31
Occupancy rate
64.6%
Residents per day
31

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

37% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

63% of new residents, often for short stays.

Typical stay 7 - 8 months

Finances and operations

Voluntary non-profit community
Home revenue
$32.7M
Surplus of revenue
$10.9M
Voluntary non-profit community
Home revenue
$32,746,399.00
Surplus of revenue
$10,930,483.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.8M
23.8% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.0M
Total costs $21.8M
Bed community size
48-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 4 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
65%
In line with Delaware average
Occupied beds
31 / 48
Average residents 86 per day

License details

Facility type
Nursing Home
Issuance February 7, 2025
Expiration January 7, 2026

Additional licensing details

License number: 1097

Ownership & operating entity

Willowbrooke Court at Country House is administrated by Jennifer Greenwalt.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Shannon Donovan Pizzollo
Director of Nursing email: [email protected]
Administrator email: [email protected]

What does this home offer?

Room sizes icon
Room sizes icon

Room Sizes: 485 - 550 / 751 - 960 / 1,040 - 1,910 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Types of Care at Willowbrooke Court at Country House

Assisted Living Skilled Nursing
Contact Willowbrooke Court at Country House

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

3 visits/inspections

Latest inspection

Date:February 26, 2025
Type:Annual Inspection

10 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Willowbrooke Court at Country House

The most recent inspection on February 26, 2025 identified multiple deficiencies related to nursing services, quality of care, accident prevention, and food service safety. Earlier inspections showed similar issues with care planning, staff training, and resident safety, including a substantiated complaint in 2019 involving inadequate assistance during resident transfers that caused injury. The main themes across reports involved nursing staff competencies, adherence to professional standards, and maintaining a safe environment for residents and staff. Complaint investigations were limited but included one substantiated case related to resident care and safety. The inspection history indicates ongoing challenges in meeting regulatory requirements, with no clear improvement trend over time.

Health Inspection History

Inspections
Total health inspections 3

Delaware average 4.4


Last Health inspection on Feb 2025

Total health citations 6

Delaware average 38.9

Citations per inspection
2

Delaware average 8.72


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

5 of 6 citations resulted from standard inspections; and 1 of 6 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Delaware average

Delaware average: 0.9


Serious Health citations More info 0
100% better than Delaware average

Delaware average: 1.2

0 critical citations More info Delaware average: 0.9

0 serious citations More info Delaware average: 1.2

6 moderate citations More info Delaware average: 35.7

0 minor citations More info Delaware average: 1
Citations history (last 3 years)
Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Feb 26, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Feb 26, 2025
Corrected

Nursing Services moderate citation Info Issues related to the availability and quality of nursing staff and the care they provide. Feb 09, 2024
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Feb 09, 2024
Corrected

Compare Nursing Homes around Wilmington The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.

5 facilities compared · CMS & DE Dept. of Health data · Updated Mar 2026

Willowbrooke Court at Country House
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Wilmington
48
68.5%
-15%
4.74
+35%
+2%
0
6
0
4
4
-
$26,9M
$7,8M
29%
85003
1 Bed / 2 Bed
Complete Care at Hillside LLC
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Wilmington
106
88.5%
+10%
3.71
-7%
-20%
0
31
0
96
-
Pc De Opcos Llc
$13,2M
$4,1M
31.2%
85013
1 Bed / 2 Bed
Cardia Healthcare Silverside
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Wilmington
128
88.2%
+9%
4.55
-25%
-2%
1
22
1
98
29
-
$25,5M
$7,2M
28.1%
85056
Studio / 1 Bed / 2 Bed
Gilpin Hall Nursing Home
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Wilmington
114
81.8%
+1%
5.56
-62%
+19%
0
27
0
93
-
Clark, Stephen
$18,0M
$5,2M
29.1%
85047
1 Bed / 2 Bed
Coral Springs Rehabilitation and Healthcare Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Wilmington
169
90.2%
+12%
3.73
-9%
-20%
3
59
4
150
25
Coral Springs Llc
$46,9M
$7,2M
15.4%
85004
1 Bed / 2 Bed

Living Spaces & Floor Plans

Willowbrooke Court At Country House 2 Bed B
Willowbrooke Court At Country House 2 Bed
Willowbrooke Court At Country House 1 Bed

Places of interest near Willowbrooke Court at Country House

Address 5.3 miles from city center — 3.21 miles to nearest hospital (Nemours Children's Hospital, Delaware)

Address 4830 Kennett Pike, Wilmington, DE 19807

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 82
Employees 81
Contractors 1
Staff to resident ratio 2.65:1
64% better than Delaware average

Delaware average ratio: 1.61:1

Avg staff/day 25
Average shift 1.5 hours
80% worse than Delaware average

Delaware average: 7.6 hours

Total staff hours (quarter) 3,466
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 14
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 0.8 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 0.9 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 29
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 0.9 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

0%

1 contractor hours this quarter

Occupational Therapy Assistant: 1
Staff by category
Qualified Social Worker4046836470%6.5
Certified Nursing Assistant2902966891100%0.9
Physical Therapy Assistant3035716369%4.7
Respiratory Therapy Technician6065446470%3.1
Registered Nurse1401433191100%0.8
Licensed Practical Nurse60622691100%0.9
Clinical Nurse Specialist202756167%0.7
Dietitian101566268%0.9
Mental Health Service Worker101535965%0.9
Nurse Practitioner101535965%0.9
Administrator202525965%0.9
Speech Language Pathologist101521719%3
Other Dietary Services Staff707516066%0.7
Physical Therapy Aide1012155%4.2
Occupational Therapy Aide101192123%0.9
Occupational Therapy Assistant1121244%3.1
Medical Director101033%0.1
4 Qualified Social Worker
% of Days 70%
29 Certified Nursing Assistant
% of Days 100%
3 Physical Therapy Assistant
% of Days 69%
6 Respiratory Therapy Technician
% of Days 70%
14 Registered Nurse
% of Days 100%
6 Licensed Practical Nurse
% of Days 100%
2 Clinical Nurse Specialist
% of Days 67%
1 Dietitian
% of Days 68%
1 Mental Health Service Worker
% of Days 65%
1 Nurse Practitioner
% of Days 65%
2 Administrator
% of Days 65%
1 Speech Language Pathologist
% of Days 19%
7 Other Dietary Services Staff
% of Days 66%
1 Physical Therapy Aide
% of Days 5%
1 Occupational Therapy Aide
% of Days 23%
2 Occupational Therapy Assistant
% of Days 4%
1 Medical Director
% of Days 3%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
31 residents
Residents by payment source
Medicare
6 residents (19.4%)
Private pay or other
25 residents (80.6%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.1%
21% better than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Delaware average

Delaware average: 0.9%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
20% better than Delaware average

Delaware average: 83.1%

Guides for Better Senior Living

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Financial Aid for Delaware Seniors

Get financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Caregiver of someone 60+, Delaware resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus.

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Senior Community Service Employment Program (SCSEP)

Delaware SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Delaware resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~400 slots/year.