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Willowbrooke Court at Country House
Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care, Palliative Care & Skilled Nursing · Wilmington, DE
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior view of Willowbrooke Court building Outdoor patio area with seating and greenery Scenic view of a landscaped outdoor area with a bench Common area with comfortable seating and natural light Modern kitchen in a senior living facility

Willowbrooke Court at Country House

Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care, Palliative Care & Skilled Nursing · Wilmington, DE
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4830 Kennett Pike, Wilmington, DE 19807 View map Calculator: See prices in your area
Willowbrooke Court at Country House accepts Medicare and private pay.
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Willowbrooke Court at Country House accepts Medicare and private pay.

Overview of Willowbrooke Court at Country House

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Willowbrooke Court at Country House is an SNF in Wilmington on Kennett Pike, in a car-dependent area. The home is a newer operation, having been serving for one year, and currently maintains a 48-bed capacity with 31 residents, indicating a 65 percent occupancy rate. The average stay duration is 42 days, signaling a blend of short-term rehabilitation and longer-term residents. Medicare and private pay are accepted to offer families two key routes to cover care. To suit varying preferences and needs, the home offers housing choices of one or two-bed accommodations.

Daily nursing support averages around 4 hours 45 minutes per resident, split among registered nurses, nurse aides, and licensed practical nurses. This level of attentive staffing is a foundation of daily care delivery at Willowbrooke Court at Country House.

State inspections have noted themes for improvement in nursing staff skills, medication management, fall prevention, and service quality.

Families assessing the home may find it beneficial to ask how it’s addressing operational matters and what safeguards are enforced for resident safety.

Facility Direct Line (302) 654-5101
Facility Direct Line (302) 654-5101
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 52.5% Above DE avg. ▲ 52.5% Above DE avg.DE average: 3.3Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 80.7% Above DE avg. ▲ 80.7% Above DE avg.DE average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 24.3% Above DE avg. ▲ 24.3% Above DE avg.DE average: 4.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 23.6% Above DE avg. ▲ 23.6% Above DE avg.DE average: 4.0Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Delaware state averages

Total nursing care / resident Info This home is ranked 7th out of 38 homes in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 45m per day
Rank #7 / 38Nurse hours — State benchmarkedThis home is ranked 7th out of 38 homes in Delaware for Nurse Hours. Shows adjusted nurse hours per resident per day benchmarked to the Delaware average, with a ranking across 38 Delaware facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility Delaware avg (4h 39m per day)
vs Delaware avg
+2%

1 of 6 metrics below state avg

Standout metric Physical Therapist is +359% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 1h 36m per day ▲ 59% State avg: 1h 0m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 35m per day ▼ 43% State avg: 1h 2m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 32m per day ■ Avg State avg: 2h 29m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 26m per day ▲ 5% State avg: 4h 14m per day · National avg: 3h 27m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 54m per day ▲ 359% State avg: 12m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 1h 16m per day ▲ 82% State avg: 42m per day · National avg: 29m per day

Capacity and availability

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
42 days
Bed community size
48-bed community Rank #63 / 71Bed count — State benchmarkedThis home is ranked 63rd out of 71 homes in Delaware for Bed Count. Shows this facility's certified or reported bed count compared to other Delaware facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 4 / 100 Rank #99 / 108Walk Score — State benchmarkedThis home is ranked 99th out of 108 homes in Delaware for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Delaware facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
65%
Rank #30 / 34Occupancy rate — State benchmarkedThis home is ranked 30th out of 34 homes in Delaware for Occupancy. Shows this facility's occupancy rate versus the Delaware average, with its Statewide rank out of 34. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Delaware average: 80.7%
Occupied beds
31 / 48
Average occupied beds in Delaware homes 86 beds

License Details

Facility TypeNursing Home
IssuanceFebruary 7, 2025
ExpirationJanuary 7, 2026 Expired
License Number1097

Ownership & Operating Entity

Willowbrooke Court at Country House is administered by Jennifer Greenwalt.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of NursingShannon Donovan Pizzollo
Director of Nursing Emailshannon.pizzollo@actslife.org
Administrator Emailjennifer.greenwalt@actslife.org

Contact Willowbrooke Court at Country House

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

Since 2019 · 7 years of data 10 deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Delaware state average
Overall vs. DE average 0 Worse No metrics in this bucket. 2 Better Metrics better than Delaware average:
• Total deficiencies (84% below)
• Deficiencies per year (85% below)
Latest Inspection February 26, 2025 Annual Inspection

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityDE Averagevs. DE Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 1064 This facility has 84% fewer total deficiencies than a typical Delaware nursing home (10 vs. DE avg 64).↓ 84% better
Deficiencies per year Info Average deficiencies per year since 2019. 1.49.1 This facility has 85% fewer deficiencies per year than a typical Delaware nursing home (1.4 vs. DE avg 9.1).↓ 85% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • February 26, 2025 inspection found six deficiencies including inadequate nursing staff skills, medication errors, poor fall prevention, and unsafe food service conditions.
  • April 26, 2022 survey identified three deficiencies in care plan revisions, nutritional documentation, and incomplete abuse prevention training.
  • April 15, 2019 complaint investigation substantiated one injury due to lack of required two-person assistance during resident transfer.
Show Inspection Reports

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Breakdown by payment type

Medicare

37% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

63% of new residents, often for short stays.

Typical stay 7 - 8 months

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Nonprofit
Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$22.2M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$5.1M
Nonprofit Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$22.2M Rank #4 / 35Revenue — State benchmarkedThis home is ranked 4th out of 35 homes in Delaware for Revenue. Shows this facility's annual revenue compared to the Delaware average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$5.1M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$5.9M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #13 / 35Payroll — State benchmarkedThis home is ranked 13th out of 35 homes in Delaware for Payroll. Shows total annual staff payroll benchmarked to the Delaware average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$9.2M 41.4% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #33 / 35Payroll % — State benchmarkedThis home is ranked 33rd out of 35 homes in Delaware for Payroll %. Shows payroll as a percentage of revenue versus the Delaware average. Well-run Delaware facilities typically land around 50–60% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$8.0M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$17.1M
How we calculate these figures

This home is administered by Jennifer Greenwalt.

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 85003

Show certification details

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Room sizes icon
Room sizes icon

Room Sizes: 485 - 550 / 751 - 960 / 1,040 - 1,910 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (63% of admissions), and a typical private pay stay runs around 7 - 8 months.

Admissions
82 total

Coverage residents most often arrive under.

Medicare 37%
Private pay 63%
Discharges
82 total

Coverage residents most often leave under.

Medicare 43%
Private pay 57%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Living Spaces & Floor Plans for Willowbrooke Court at Country House

2 bedroom
2 bedroom
1 Bedroom

Places of interest near Willowbrooke Court at Country House

Address 5.3 miles from city center Info Estimated distance in miles from Wilmington's city center to Willowbrooke Court at Country House's address, calculated via Google Maps.

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The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.

CMS & DE Dept. of Health data

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85031
Nursing Home Explorer

Financial Assistance for
Nursing Home in Delaware

Willowbrooke Court at Country House is located in Wilmington, Delaware.
Here are the financial assistance programs available to residents in Delaware.

Get Financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled
General Delaware resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
DE

Small state, faster processing in some areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+
General Delaware resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
DE

Limited slots; rural focus.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+
General Delaware resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
DE

Limited to specific areas (e.g., New Castle County); few providers.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled
General Delaware resident, enrolled in Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
Asset Limits $9,430 (individual), $14,130 (couple).
DE

Three tiers; broader limits than some states.

Benefits
Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Frequently Asked Questions about Willowbrooke Court at Country House

Who is the Director of Nursing at Willowbrooke Court at Country House?

Shannon Donovan Pizzollo is the Director of Nursing at Willowbrooke Court at Country House.

Is Willowbrooke Court at Country House in a walkable area?

Willowbrooke Court at Country House has a walk score of 4. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Willowbrooke Court at Country House?

According to DE state health department records, Willowbrooke Court at Country House's license number is 1097.

When does Willowbrooke Court at Country House's license expire?

According to DE state health department records, Willowbrooke Court at Country House's license expires on January 7, 2026.

What is the occupancy rate at Willowbrooke Court at Country House?

Willowbrooke Court at Country House's occupancy is 65%.

Are pets allowed at Willowbrooke Court at Country House?

No, Willowbrooke Court at Country House has a no-pet policy.

Does Willowbrooke Court at Country House operate as a for-profit or non-profit?

Willowbrooke Court at Country House is registered as a non-profit in DE.

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